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How Banks Have Adapted Their Digital Banking Systems To Serve Customers During The Pandemic

PYMNTS

One bank working to ensure its in-branch systems match its online capabilities is Cleveland, Ohio-based KeyBank , which operates 1,197 branches across the country and handles more than $137 billion in assets. We don’t think about digital just as a client-facing tablet,” Warder explained. “We’re

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Monetary Authority Of Singapore: What It Will Take To Win Digital Banking Licenses

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However, the most intriguing development in the Open Banking world is not the impact of these two regulations inside of Europe, but outside of it. Other regulators in Australia, India and Singapore are examining financial innovation rules of their own, using GDPR and PSD2 as guidelines.

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Deep Dive: How FIs, Customers Are Navigating The Coronavirus-Inspired Spike In Digital Banking Demand

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Banks must now consider how to best expand remote services and emphasize these channels once consumers can safely visit branches again. This month’s Deep Dive examines how consumers are approaching digital banking and how FIs are leveraging online and mobile channels to prevent service gaps during the pandemic.

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Compliance In The Clouds: How The Pandemic Is Affecting Banks' Cloud-Native Futures

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Banks in the EU have been racing to comply with the General Data Protection Regulation ( GDPR ) and the revised Payment Services Directive ( PSD2 ) since both measures were enacted in 2018. at least for Germany and Europe, the regulation is well-defined [for banks],” Schmidt said. Coming back to ‘What is the compliance aspect?’

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Wells Fargo: First Impressions Are Key When It Comes To Digital Onboarding

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Digital banking has become the new normal as social distancing guidelines and stay-at-home orders have drastically curbed financial institutions’ (FIs’) abilities to conduct in-branch services. Online account openings increased by more than 200 percent in April, while all mobile banking traffic rose by 85 percent.

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Innovating The ATM Beyond Cash

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The ATM has emerged as one of CUs’ most important tools in this member engagement effort, in fact, with many investing in digitally-enabled ATM kiosks that provide members with on-demand videoconference consultations and a full range of digital banking services. Deep Dive: Offering An End-To-End Customer Experience Through ATMs.

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APIs May Be The Key To Singapore’s Open Banking Future

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Banking is no longer just for traditional FIs, thanks to open banking’s spread. Digital banking development is poised to explode in Singapore, where legacy institutions have traditionally dominated. APIs are critical, as they enable further digital banking connectivity.