PYMNTS

APRIL 30, 2020

Banks must now consider how to best expand remote services and emphasize these channels once consumers can safely visit branches again. This month’s Deep Dive examines how consumers are approaching digital banking and how FIs are leveraging online and mobile channels to prevent service gaps during the pandemic.

Digital Banking 150

Digital Banking Mobile Online Millennials 150

PYMNTS

JUNE 15, 2016

When you talk to the co-founder and CEO of a mobile-first digital bank account offering, you are likely to hear that millennials, to put it lightly, are not fond of big banks. And that’s where digital banking options like Chime (a mobile-first digital bank account, for those of you playing at home) enter the picture.

Millennials 100

Millennials Mobile Digital Banking Fintech 100

PYMNTS

JULY 30, 2019

UPROXX Media was acquired by Warner Music Group, the press release said. Stackin’ targets millennials , using intelligent personalized messaging to help them find ways to improve their finances and grow their money. The company has more than 500,000 members who use the service for financial guidance.

Digital Banking 116

Digital Banking Millennials Groups Capital 116

PYMNTS

APRIL 24, 2019

It’s through these channels that most members will engage with their CUs to conduct their digital banking business. However, that’s sometimes easier said than done, as different generations of members have different priorities when it comes to their CUs’ digital banking and mobile app features. Among Gen Z members, 50.4

Innovation 134

Innovation Millennials Digital Banking Mobile 134

NCR

JULY 7, 2017

All banks are aware of the importance of catering to the needs of the millennial generation. This tech-savvy cohort is set to dictate the direction the banking industry will take over the coming years and decades. It requires banks to develop a strong understanding of what motivates and matters to their customers.

Millennials 75

Millennials Customer Experience Meeting Industry 75

PYMNTS

JUNE 19, 2020

Yann Ranchere , partner at Anthemis Venture Investing Group, joined Karen Webster for the latest episode of This Week In Payments to talk about all of the latest developments. The world of payments and commerce continues to be a very busy place as the world reopens for business and consumers emerge with new preferences.

Digital Banking 142

Digital Banking Payments Tools Branding 142

FICO

FEBRUARY 2, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 commandments below into common themes. Digital lift-and-shift is not a strategy! Banks must find ways to be personable in these impersonal channels.

Customer Experience 52

Customer Experience Digital Banking Video eBook 52

PYMNTS

MARCH 27, 2020

The latest Entersekt Consumer-Centric Authentication Playbook , the third in the series, has the subtheme “The Path to Banking App Adoption.” Digital and Mobile App Banking Drivers. The report dives into what keeps people using digital and mobile banking apps in the first place.

Mobile 190

Mobile Millennials Digital Banking Security 190

PYMNTS

NOVEMBER 24, 2020

Ukrainian bank UKRSIBBANK, part of BNP Paribas Group, is teaming up with Dreams , a financial wellness FinTech startup based in Sweden. Rosvall added that its “mission of helping millennials save more and feel better about their money” makes Dreams an “ideal” partner.

Fintech 131

Fintech Millennials Groups Software 131

PYMNTS

FEBRUARY 25, 2020

Admiring their work, 44 percent said they’d download the mobile card they had just created, presumably trading in their limited and fee-laden legacy bank cards. The highest interest is among “bridge millennials” whose card spend averages $40,000 annually. What is changing are the card habits of demographic groups.

Mobile 153

Mobile Cards social media Survey 153

PYMNTS

JUNE 22, 2017

New digital banking solutions are creating new options for these citizens to make a difference in the world through their consumer purchases. The Right Tool for Millennial Shoppers? This is especially true of millennial consumers who are more likely to consider a store’s values when making a purchase than other generations.

Millennials 117

Millennials Digital Banking Survey Tools 117

PYMNTS

JUNE 21, 2017

June’s PYMNTS Digital Banking Tracker™ looks at the latest trends in the digital banking space, including efforts by banks and FinTechs to give consumers new insights into their finances and the latest developments on the path toward Open Banking. About The Tracker.

Report 131

Report Digital Banking Millennials Fraud 131

CB Insights

JULY 25, 2019

Fintech is often associated with digital tools targeted at tech-savvy millennials. While many Boomers and senior citizens may not be aware of the wide variety of fintech services available to them, such as digital banking, a number of tools exist that aim to raise awareness. . get the REPORT on next generation investors.

Millennials 73

Millennials Fintech Tools Fraud 73

PYMNTS

DECEMBER 22, 2016

According to Chris Britt, CEO of mobile-first banking platform Chime, consumers are getting frustrated with larger, traditional financial institutions. And this frustration has created an opening for digital banking newcomers like Chime to swoop in and address these consumers’ concerns. The millennial advantage.

Millennials 100

Millennials Digital Banking Mobile Industry 100

American Banker

DECEMBER 9, 2019

Businesses need to shift focus away from millennials and toward the next age group, which is expected to be so demanding that business processes will have to be overhauled, says Julia Carreon, the bank's managing director of digital and fiduciary operations.

Millennials 73

Millennials Groups Operations Management 73

PYMNTS

SEPTEMBER 24, 2019

Digital banks , for one, are teaming up with technology providers to accelerate settlement times for payments collected at the point-of-sale (POS). Legacy banks are similarly at work, with one major FI seeking to beat out FinTech competition by offering same-day access to credit card deposits. Around the Faster Payments World.

Mobile 246

Mobile Payments Apple Millennials 246

NCR

APRIL 16, 2018

.” As brands seek to build up and maintain a loyal customer base in this congested region, one goal that could prove to be more significant than any other (at least as far as customer experience is concerned) is getting digital banking right. Digital demands. Image: mdgomes via iStock.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

PYMNTS

APRIL 18, 2017

From selfie authentication to finance tools that respond to emojis to computer-generated avatars that look and act like real people, new technological tools are giving digital banking a makeover. The April PYMNTS Digital Banking Tracker™ looks at the various ways technology is changing the digital banking landscape.

Report 110

Report Digital Banking Tools Technology 110

PYMNTS

MAY 12, 2020

percent of cardholders would be at least somewhat likely to switch to FIs that offer superior mobile card apps — and these levels are higher among those whose primary debit or credit cards were issued by local and regional banks. Among this group, 31.4 In contrast, national bank customers are less likely to switch FIs, with 25.9

Regional 241

Regional National Cards Mobile 241

PYMNTS

SEPTEMBER 21, 2016

According to recently released research from the American Bankers Association, mobile banking is becoming increasingly popular among consumers of young ages. Members told us they had been using other voice technologies, like the Alexas or Siris of the world, and they wanted to use the voice command to do their banking,” Advani explained.

Digital Banking 100

Digital Banking Mobile Apple Millennials 100

NCR

JULY 5, 2017

Finding the right balance between physical and digital channels and approaches to banking is crucial for providers wanting to guarantee the highest possible levels of satisfaction for their customers – particularly in the millennial age group. Combining the physical and the digital.

ATM 81

ATM Millennials Customer Experience Tools 81

Abrigo

OCTOBER 21, 2019

To further cultivate an innovative mindset at your institution, your bank or credit union may look to add new talent – younger talent, in particular. I’ve found that attracting younger, millennial talent is almost like attracting clients,” said McBay. Technology, like banking, isn’t “one-size-fits-all.”

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

PYMNTS

MARCH 3, 2017

A new survey from banking data firm RateWatch is bad news for banks looking to entice SME customers with new mobile offerings. Small businesses aren’t impressed by mobile banking, the report , released Thursday (Mar. More than two-thirds said they don’t have a positive perception of mobile banking services currently offered.

Mobile 100

Mobile Survey Millennials Meeting 100

PYMNTS

MAY 29, 2020

We have deep dives on Main Street’s digital shift, ATM innovation and PPP loans. Civilization has progressed enough that many of us know it’s wrong to demonize a group of people due to a personal characteristic, as it isn’t based on evidence or reason, and it simply shows base prejudice. The Flaw In Demonizing Big Tech.

Maine 130

Maine ATM Innovation Millennials 130

American Banker

OCTOBER 21, 2016

Older Americans control more than two-thirds of the deposits, so why do millennials get all the attention in digital banking? Banks are perhaps missing out on a major opportunity to build value by not focusing on this group.

Millennials 28

Millennials Mobile Digital Banking Groups 28

FICO

SEPTEMBER 19, 2022

Statista research states that Millennials were the largest generation group in the U.S. Born between 1981 and 1996, Millennials recently surpassed Baby Boomers as the biggest group, and they will continue to be a major part of the population for many years. in 2019, with an estimated population of 72.1

Millennials 52

Millennials Compliance Regulation Operations 52

PYMNTS

JULY 15, 2016

These products are, in fact, the underpinning for pure play digital banking services offered by innovators like Chime or Green Dot. “These rules simply target that unbanked or underbanked group,” Fauss notes. “It frankly insults the intelligence of this group of consumers. Who Uses Prepaid Anyway?

Cards 100

Cards Millennials Regulation Cyber Security 100

PYMNTS

JUNE 21, 2016

2016 PYMNTS/Alexa Challenge participants included: Best Innovation Group (BIG), DaVincian Healthcare, Discover, Exa, Feasty powered by Zipscene, FIS, Fiserv, ONvocal powered by People Power, USAA, Vantiv, Visa and Western Union. Millennials are every banker’s dream, but they are among the hardest group of individuals to service.

Millennials 101

Millennials Innovation System Payments 101

Independent Banker

AUGUST 9, 2016

Banking customers are no different. Statistics are especially compelling for those trying to attract and maintain the millennial segment. Consumers Say More Rewards Is Their Top Demand from Banks. 88 percent of consumers deem rewards availability to be a top priority when choosing a financial institution (2). 2014, August 8).

Community 70

Community Millennials Community Bank America 70

Accenture

OCTOBER 3, 2017

Of course, some of this investment came from banks. But much of it originated from the group of voracious digital competitors circling banks’ traditional territory. The drive towards open banking gives them a direct line into a potentially lucrative market. That’s no surprise.

social media 151

social media Millennials Online Fraud 151

Gonzobanker

APRIL 3, 2019

It’s not a “Millennial thing.” When done right, this can result in visual delivery roadmaps with milestones, and internal champions and working groups that bring needed attention to progress. Most of the time, self-service on-demand is more convenient because it’s on the customer’s terms.

social media 108

social media Exercises Millennials Training 108

PYMNTS

DECEMBER 28, 2018

In addition, with the emerging pull toward contactless cards, it is possible that consumers may decide there isn’t enough additional convenience or benefit to the phone as a physical payment form factor — and that the real focus of mobile digital transactions will be in app-based payments.

Fraud 131

Fraud Mobile Security Cards 131

PYMNTS

APRIL 2, 2018

Consumers demand easy, digital banking, but this pressure for banks to deliver is also coming from corporate clients. Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens.

blockchain 171

blockchain Lending User Experience Mobile 171

Fintech Labs Insights

JANUARY 15, 2016

Available only via mobile app, imaginBank is a new initiative by Spanish bank, Caixabank targeting millennials. CaixaBank CEO Gonzalo Gortázar said the new mobile-only bank was part of a “commitment to providing new services that perfectly complement the more traditional banking model.” CaixaBank serves 2.9

Millennials 12

Millennials Mobile social media ATM 12

PYMNTS

JULY 18, 2019

Drilling down a bit, and as detailed in the playbook, the data revealed that as many as 40 percent of smaller banks planned to focus on rolling out new products over the next three years, while only 8 percent of large banks said they were interested in doing the same. That bifurcation comes, said DeRosa, as demographics shift.

Innovation 155

Innovation Study Technology Millennials 155

American Banker

APRIL 27, 2016

Two startups are working to educate millennials on the importance of credit and issue them small credit lines. Credit to young adults largely dried up following the CARD Act of 2009, which changed the way banks and others could market to the group.

Millennials 28

Millennials Cards Groups Marketing 28

FICO

AUGUST 19, 2022

According to a 2022 report by Cornerstone Advisors , the percentage of Gen Z, Millennial, and Gen X consumers in the U.S. who consider a digital bank (like Chime, Cash App, or PayPal) to be their primary checking account provider has more than doubled since 2020.

Fintech 52

Fintech Millennials Lending Tools 52