Gonzobanker

JULY 20, 2022

When a bank operates this way, the focus tends to be around operational uptime, security, and incident management while insufficient attention is given to the end-user customer experience. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Own It, Bankers!

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

Celent Banking

APRIL 25, 2016

As part of its strategy to position the bank as different and innovative they launched this advertising campaign featuring Usain Bolt. As part of a strategic definition in 2013 the bank started a ~$152M investment over the period of 3 years to become a digital bank. They launched in March of this year.

America 100

America Digital Banking Strategy Fintech 100

PYMNTS

OCTOBER 22, 2020

In today’s top news in digital-first banking, Unifimoney is joining forces with Nium for real-time money transfers, while Volante Technologies has landed Grupo Financiero Banorte as a new client to modernize cross-border payments. DBS Bank Rolls Out Real-Time Tracking for Cross-Border Pay.

Digital Strategies 153

Digital Strategies Technology System Strategy 153

Perficient

DECEMBER 2, 2020

“Having a Balance With a Bank Doesn’t Make You a Customer.”. Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. A lack of technology? Something he mentioned during the call stuck with me. Baby Steps Are OK.

Data 294

Data Customer Experience Case Study Branding 294

PYMNTS

OCTOBER 21, 2020

Volante Technologies, which works in cloud payment processing and messaging, has landed a big new client, Grupo Financiero Banorte. Volante says it will be working with the Mexican bank, one of the world’s largest, to modernize its cross-border payments architecture.

System 140

System Payments Digital Strategies Capital 140

The Financial Brand

SEPTEMBER 26, 2021

Operational improvement in banking provides the foundation for increased efficiencies, improved customer experiences and new business models. The post Improved Digital Banking Customer Experiences Requires Operational Excellence appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 40

Customer Experience Operations Digital Banking Banking Trends 40

Bobsguide

SEPTEMBER 5, 2022

So how can financial services operators build trust in this digital age? One approach is to ensure technology is being utilised to automate simple tasks, allowing bank staff to take on new more complex responsibilities. The post How financial services can build trust in the digital age appeared first on Bobsguide.

Video 97

Video Digital Strategies Digital Banking Security 97

Accenture

AUGUST 16, 2015

Most banks split the execution of any change with detailed handover between various disciplines. This traditional approach does not work for a digital strategy. Successful, scalable digital transformation requires three important roles: The technology entrepreneur, the banking entrepreneur and the.

Digital Strategies 150

Digital Strategies Strategy Technology Banking Trends 150

NCR

APRIL 16, 2018

.” As brands seek to build up and maintain a loyal customer base in this congested region, one goal that could prove to be more significant than any other (at least as far as customer experience is concerned) is getting digital banking right. Digital demands. Image: mdgomes via iStock.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

PYMNTS

MAY 21, 2019

Bundesbank, Germany’s central bank, said increased use of financial technology in the country could present regulators with their biggest hurdle since the financial crisis, according to a report by Bloomberg. “We Supervisors don’t like moving targets.”.

Digital Strategies 122

Digital Strategies Cards Technology Regulation 122

PYMNTS

JUNE 28, 2016

Small business banking technology firm D3 Banking announced a new funding round led by West Partners on Monday (June 27), a move the firm said will help it invest in research and development. West Partners President Dennis O’Brien pointed to D3’s innovative market strategy as cause for the investment.

Security 100

Security Tennessee Analytics Digital Banking 100

PYMNTS

JANUARY 11, 2021

Whether businesses were establishing their modernization roadmaps for the first time or simply accelerating the plans they already had in place, the COVID-19 crisis drove organizations to embrace technology at unprecedented levels in order to manage a remote workforce, supply chain disruptions and economic uncertainty.

Payments 198

Payments Strategy Fintech Tools 198

PYMNTS

SEPTEMBER 23, 2020

That left FIs scrambling to “rapidly figure out how to get that same emotional and engagement outcome when the possibility of face-to-face is virtually nonexistent,” Randy Piatt , head of product solutions at card technology firm Ondot Systems , told PYMNTS in a recent conversation.

Cards 283

Cards Meeting Mobile Digital Strategies 283

Javelin Strategy & Research

NOVEMBER 7, 2023

Banner Section Home Rss.xml 2024 Trends & Predictions Javelin’s Trends & Predictions reports look at the coming year across the range of Javelin Strategy & Research’s practice areas—digital banking, fraud & security, payments, and wealth management—and highlight the compelling challenges and opportunities likely to emerge.

Trends 45

Trends Fraud Digital Banking Strategy 45

Fintech Labs Insights

SEPTEMBER 16, 2016

Alkami Technology , which demoed at FinovateStartup 2009 as iThryv and transitioned to its current incarnation a year later , announced this week that Desert Schools Federal Credit Union will use its ORB (Online Relationship Builder) digital banking platform.

Digital Banking 12

Digital Banking Technology Arizona Texas 12

Gonzobanker

JULY 6, 2021

Three winning core strategies to accommodate any financial institution’s budget, business case, and future vision. It has become crystal clear that digital transformation is now the largest technology initiative for regional and community financial institutions.

Strategy 158

Strategy System Risk Management Technology 158

PYMNTS

APRIL 9, 2019

BNY Mellon announced Tuesday (April 9) the appointment of three executives to help oversee the digitization strategy at the bank. All three report to Roman Regelman , who is in charge of digital at BNY Mellon and will be based in New York. He also led a global program that used emerging technologies to drive change.

Strategy 100

Strategy New York Digital Strategies Customer Experience 100

Cisco

OCTOBER 19, 2020

In our event Oportunidades Emergentes: El nuevo paradigma financiero , we analyzed the great opportunities that arise for Latin America, as well as real experiences in terms of the growth of digital bank use and access to financial services by a greater number of clients.

User Experience 71

User Experience America Security Digital Banking 71

PYMNTS

JANUARY 21, 2021

But as the pandemic hit home, she said, many CUs have had to take a step back and “double down” on the most important and pressing aspects of their digital strategies. The digital trend, she continued, is one that will last and — and one that CUs will have to adopt in order to compete more effectively with banks.

Analytics 240

Analytics Fraud Trends Mobile 240

PYMNTS

AUGUST 13, 2020

Technology and consumer demand have been moving payouts toward digital in recent years, and well over half of consumers receiving a payout want an electronic option,” she said. It’s one thing to have a limited electronic option available — that’s quite different than having a strong digital strategy.”.

Cards 202

Cards Strategy Digital Strategies Examples 202

Celent Banking

FEBRUARY 4, 2016

In the past, Celent has praised the Bank of America mobile banking apps as some of the best out there. The bank has been going strong with its digital strategy for years, even closing branches and reducing overhead to drive adoption. Banks are being challenged by the notion of “becoming digital.”

Mobile 100

Mobile America Digital Banking Digital Strategies 100

Bobsguide

AUGUST 7, 2022

It enables banks to trade high volumes of treasury and complex derivatives and options through an open platform which, via open APIs and datasets, unlocks the power of collaboration and innovation. The Co-operative Bank also uses Fusion Risk for treasury credit risk management and Finastra’s banking technology for payments services. “By

Operations 68

Operations Strategy Innovation Policies 68

PYMNTS

MARCH 20, 2018

“Digital is forcing sweeping changes in corporate banking, and institutions will need to adapt or see their competitiveness and market share steadily spiral down over the next few years,” warned BCG Senior Partner Dr. Carsten Baumgärtner in a statement. The financial stakes are very high,” he continued.

Boston 109

Boston Survey Digital Strategies Regional 109

PYMNTS

MAY 28, 2020

As the nation tiptoes toward phased reopenings and embraces a return to at least some life lived in physical spaces as the curve flattens, we’re unlikely to return to banking as it once was. This indicates that banking customers will continue to embrace at least some digital channels, including those offered at the branch.

ATM 174

ATM Examples Digital Strategies Operations 174

PYMNTS

SEPTEMBER 2, 2020

Before COVID-19, we saw our credit unions adopting low- or no-touch [technology] simply because we know it meets people’s needs for a fast and easy experience. But now, that convenience of tapping into the members’ affinity for digital and using their phones also has that added safety element to it.”.

Payments 223

Payments Innovation Meeting Digital Strategies 223

PYMNTS

SEPTEMBER 10, 2019

It’s also shorthand for, perhaps, a simple function — colloquially known in financial services as “cash and dash,” an ancillary, physical part of the brick-and-mortar bank branch. The machines are, of course, crucial for getting paper money in hand when the bank is closed.

ATM 158

ATM Examples Course Strategy 158

PYMNTS

DECEMBER 6, 2019

We have a deep dive into Colorado’s digital driver’s license effort and news on Alphabet’s new CEO, as well as data on millennial Black Friday spending. UK Digital Bank Monzo Taps Visa Exec as US CEO. Monzo , London’s digital unicorn, has appointed TS Anil to head U.S. Top News . operations.

Millennials 101

Millennials Colorado Google Leadership 101

American Banker

AUGUST 12, 2016

The San Antonio-based bank announced Friday in a press release that it has named Cox its chief technology and digital officer, a newly created role that includes the oversight of information technology, digital strategy and operations, and experience design.

San Antonio 28

San Antonio Digital Strategies Strategy Technology 28

Gonzobanker

MARCH 24, 2021

Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. On average, 50% of non-interest expense is people, 10% is facilities and offices, and 10% to 12% is technology, which is virtually untouchable.

Customer Experience 154

Customer Experience Strategy Community ATM 154

Independent Banker

OCTOBER 31, 2021

First State Bank & Trust in Williston, N.D., started developing its digital lending platform about three years ago—and the bank is really glad it did. In order to stay competitive, we thought it was important to have various digital loan offerings available for our customers.”.

Lending 91

Lending Community Bank Community North Dakota 91

Fintech Labs Insights

DECEMBER 7, 2020

Also starting Monday, American Banker is back with its popular Digital Banking event, normally a mainstay of the June calendar. 7-9: Digital Banking by American Banker (virtual). And we have what may be the only in-person event outside China since March. Shift Money is going hybrid with an in-person and virtual option.

Conference 15

Conference Fintech Digital Strategies Financial Technology 15

Gonzobanker

MAY 31, 2019

When it comes to their digital lending capabilities, community banks and credit unions are coming up short in three key areas: 1. Technology Utilization. Taking Stock. year over year when manual processes are not addressed.

Lending 141

Lending Community Bank Community Data 141

PYMNTS

JUNE 26, 2017

The move comes as part of the reset in digital strategy that PayPal first began rolling out last year when deal Visa and Mastercard aimed at enhancing future cooperation and interoperability were first announced.

Arizona 116

Arizona Data Portland Cards 116

NCR

AUGUST 16, 2016

So given that we’re set to be surrounded by these gadgets in our personal and business life whether we like it or not in the coming years, the obvious question for the banking sector will be ‘how can this technology benefit me?’ ’ An overhaul of customer service. Image credit: iStockphoto/Maxiphoto.

social media 40

social media Examples Strategy Digital Banking 40

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing.

Trends 64

Trends Cyber Security Big Data Analytics 64

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing.

Trends 48

Trends Cyber Security Big Data Analytics 48

Fintech Labs Insights

JANUARY 19, 2016

Meniga is the European market leader of next-generation online banking solutions. Its award winning software helps banks across the world improve and expand their digital banking user experience. Features: Highly personalized user experience in online and mobile banking. Register today. .

User Experience 12

User Experience Digital Strategies Software Digital Banking 12