PYMNTS

OCTOBER 5, 2020

This month’s Deep Dive examines the challenges sellers face in becoming — and staying — PCI compliant as well as how payment orchestration platforms can simplify this task. Compliance Complexities.

Cards 207

Cards Data Compliance Payments 207

PYMNTS

JANUARY 18, 2021

The following Deep Dive examines the logistical challenges businesses are confronting as they work to remotely vet and hire new employees and analyzes how digital identity verification solutions can ease the task. .

Fraud 281

Fraud Survey Training Resources 281

PYMNTS

JANUARY 27, 2021

The following Deep Dive examines the threats facing digital-first banks deploying new technologies, as well as the methods and techniques FIs are using to minimize fraud and cybercrime. The Fraud Threats Facing Digital-First Banks.

Security 213

Security Innovation Fraud Study 213

PYMNTS

AUGUST 21, 2020

This month’s Deep Dive explores the numerous ways in which pandemic-driven financial strains are prompting businesses to invest in digital spend management tools, the solutions they are investing in and the extent to which such offerings can alleviate businesses’ spending pain points.

Tools 179

Tools Management Cards Operations 179

PYMNTS

SEPTEMBER 22, 2020

The following Deep Dive examines how the increased use of mobile apps has led to a rise in friendly fraud as well as how fraud detection tools can help identify and mitigate these problems. It also analyzes how focusing on the customer experience can help prevent such fraud in the first place.

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

OCTOBER 19, 2020

The following Deep Dive explores cross-border payments’ challenges, including time-consuming government inspections, lack of transparency and the potential for fraud. This means that money must often be transferred between numerous banks in different countries until it reaches its final destination.

Technology 193

Technology Payments Security Survey 193

PYMNTS

NOVEMBER 17, 2020

The following Deep Dive explores how robust digital identity practices can help mitigate both of these problems. Onboarding these customers can be a tedious challenge prone to fraud and consumer frustrations, and the industry faces the ever-looming threat of SIM swap fraud. How Onboarding Harshens The New Phone Buzz.

Fraud 267

Fraud Company social media Cards 267

PYMNTS

DECEMBER 31, 2020

This month’s Deep Dive examines the evolution of debit fraud as consumers adopt novel digital purchasing methods and how machine learning (ML)-powered tools can help keep it in check. The Face of Fraud.

Fraud 273

Fraud Strategy Security Cards 273

PYMNTS

AUGUST 14, 2020

This month’s Deep Dive examines how the pandemic is changing AP practices and encouraging corporate buyers to adopt cloud-based systems and artificial intelligence (AI)-powered AP automations. These insights can be difficult — if not impossible — to gather when using manual, paper-based processes. . Working Efficiently From Home .

Study 265

Study Tools Survey Payments 265

PYMNTS

DECEMBER 23, 2020

The following Deep Dive analyzes how the ongoing pandemic and the increasing availability of digital and instant payment methods are shifting freelancers’ payment expectations globally.

Payments 270

Payments Study Examples Report 270

PYMNTS

APRIL 13, 2020

The following Deep Dive explores the mobile disbursements landscape, the factors influencing increased demand for B2B and business-t0-consumer (B2C) mobile disbursements and the roadblocks standing in the way of widespread adoption.

Mobile 232

Mobile Innovation Millennials Payments 232

PYMNTS

DECEMBER 15, 2020

The following Deep Dive analyzes how and why consumers’ shopping behaviors and preferences are shifting and details how seamless payments can help merchants meet consumers’ needs and keep them engaged.

Payments 236

Payments social media Branding Study 236

PYMNTS

AUGUST 10, 2020

The following Deep Dive explores how each of these factors is driving FIs to embrace fresh, innovative payment solutions as well as the consequences they could face if they do not. Consumer demand for real-time payments is the most popular, with 77 percent of institutions citing this as a primary factor.

Payments 222

Payments Innovation Study System 222

PYMNTS

DECEMBER 14, 2020

The following Deep Dive explores why FIs are equipping their physical bank branches with enhanced tools, such as ATMs, as well as upgrading digital and mobile banking channels to create well-rounded experiences for consumers.

ATM 257

ATM Mobile Strategy Study 257

PYMNTS

NOVEMBER 20, 2020

Such factors could drive companies worldwide to seek the utility and flexibility of delivering payroll via prepaid cards, and this month’s Deep Dive examines companies’ growing interest in these tools. . Paying unbanked workers .

Cards 197

Cards Tools Survey Payments 197

PYMNTS

NOVEMBER 9, 2020

The following Deep Dive examines the payment and procurement obstacles facing construction firms during the ongoing pandemic and which digital accounts payable (AP) technologies could be applied to jump those hurdles. Solving these issues is essential for businesses looking to move toward financial recovery.

Payments 227

Payments Study Examples Survey 227

PYMNTS

NOVEMBER 17, 2020

The following Deep Dive outlines the schemes bad actors use to swindle customers and businesses out of their funds as well as how financial institutions (FIs) and eCommerce marketplaces are working to catch and prevent these illicit acts.

Fraud 223

Fraud Payments Survey Security 223

PYMNTS

DECEMBER 21, 2020

The following Deep Dive analyzes the ongoing pandemic’s effects on promotion fraud and the challenges merchants face when confronting such schemes. The above report that surveyed consumers from seven countries also noted that there was a 12 percent jump in promotion fraud within the eCommerce industry between March 11 and April 28.

Fraud 210

Fraud Cards Retail Resources 210

PYMNTS

OCTOBER 16, 2020

This month’s Deep Dive explores how data analytics and AI can help QSRs optimize their operations across a host of use cases. McDonald’s use of these technologies demonstrates just a few of the ways in which restaurants are leveraging the data at their disposal to gain greater customer insights. QSRs Leverage AI.

Analytics 273

Analytics Data Fraud Tools 273

PYMNTS

DECEMBER 18, 2020

The following Deep Dive explores the fraud methods that bad actors have exploited in 2020 as well as the lessons restaurants have learned from these schemes and how they can tap into this knowledge to safeguard their operations in the decade to come.

Fraud 229

Fraud Trends Security social media 229

PYMNTS

JANUARY 26, 2021

Starbucks has a winning recipe when it comes to taking care of its customers. The Seattle-based coffee giant’s loyalty program has 19 million active members that account for 48 percent of its annual revenue. . Its users earn “stars” that can be traded for free drinks, food and merchandise.

Seattle 266

Seattle Mobile Customer Experience Survey 266

PYMNTS

SEPTEMBER 14, 2020

This month’s Deep Dive explores why consumers engage in friendly fraud and how FIs and merchants can adopt technologies like artificial intelligence (AI) and new authorization strategies to better curb the problem.

Fraud 176

Fraud Retail Cards Examples 176

PYMNTS

DECEMBER 14, 2018

In this month’s Deep Dive, PYMNTS examines how data can improve customers’ experiences, and how regulations can keep their data safe. Concerns about who is accessing data, and why, persist as it becomes easier to obtain. More Data, More Innovation. Some of the benefits can be seen in the U.K.

Payments 180

Payments Regulation Data Security 180

PYMNTS

SEPTEMBER 17, 2020

The following Deep Dive examines how digital ID verification and user authentication can foster consumer trust and why providing seamless enrollment is essential. . Seamless, Secure Onboarding .

Tools 224

Tools Security Examples Training 224

PYMNTS

NOVEMBER 27, 2020

The following Deep Dive explores the various challenges that prevent businesses from embracing real-time payments, as well as how companies are deploying APIs and webhooks to make instant payments a reality. .

Meeting 238

Meeting Fraud Survey Security 238

PYMNTS

JUNE 2, 2020

This month’s Deep Dive examines the factors affecting the nation’s more than $103 billion healthcare market and how digital B2C solutions can streamline the payments process. Healthcare providers, insurance companies and pharmaceutical manufacturers across the U.S. The Disappointing Speed of Reimbursements.

Cards 130

Cards Report Payments Tools 130

PYMNTS

DECEMBER 9, 2019

Starbucks spent much of 2019 enhancing its own CRM system with an AI solution called Deep Brew to automate menial tasks. The following Deep Dive explores how such software solutions can personalize and enhance consumers’ fast food experiences. . KFC and Taco Bell are testing similar concepts at their U.S.-

Software 178

Software System Tools Data 178

PYMNTS

SEPTEMBER 21, 2020

The following Deep Dive explores these changes, how they are pushing retailers toward offering omnichannel experiences and what this means for the future of commerce. Consumers’ expectations regarding merchant interaction and support have also shifted to mirror their pandemic-driven payment preferences. The rise of omnichannel .

Retail 243

Retail Online social media Mobile 243

PYMNTS

OCTOBER 30, 2020

The following Deep Dive explores the various hurdles that payments face as well as how automation and cloud-based systems can help FIs overcome them. It is therefore imperative that banks, credit unions and other financial institutions (FIs) modernize their payments infrastructures for a quicker, cheaper payments experience.

Operations 228

Operations Payments Compliance System 228

PYMNTS

NOVEMBER 3, 2020

The following Deep Dive analyzes the pandemic’s effects on open banking advancements and consumers’ perceptions of online privacy and security, as well as how these changes will affect customers’ merchant relationships.

Study 192

Study Data Regulation Digital Banking 192

PYMNTS

JULY 28, 2020

This month’s Deep Dive examines how eCommerce platforms can appeal to merchants worldwide by catering to sellers’ preferences and tailoring their compliance approaches to different locations. . Marketplaces must likewise work to ensure that sellers provide high-quality, reliable products and services. .

Marketing 159

Marketing Regulation National Operations 159

PYMNTS

OCTOBER 7, 2020

The following Deep Dive explores how money launderers are exploiting eCommerce payment providers as well as how new technologies can detect this illicit activity and deter perpetrators from using payment providers’ services as a cover.

Payments 171

Payments Analytics Online Retail 171

PYMNTS

NOVEMBER 4, 2020

The following Deep Dive explores the ways in which QSR customers’ ordering and payment habits are shifting, as well as how restaurants are changing their operations to meet consumers’ new payment demands. These innovations have revolutionized diners’ experiences and transformed the purchasing process.

Meeting 230

Meeting Payments New York City Denver 230

PYMNTS

APRIL 27, 2020

Financial institutions’ (FIs’) consumers and business clients expect instant access to needed financial services regardless of which devices they use, but reality can fall short of their expectations.

Digital Banking 248

Digital Banking Tools social media Mobile 248

PYMNTS

NOVEMBER 26, 2020

The following Deep Dive examines businesses’, FIs’ and other organizations’ use of phone-based verification and text messaging to help customers secure their accounts and ease the checkout process. This method is not without frictions, however, which are giving some businesses — especially retailers — pause. .

Security 174

Security social media Fraud Retail 174

PYMNTS

DECEMBER 6, 2019

The following Deep Dive explores the factors that contribute to churn and the steps merchants can take to effectively manage churn and ensure that it does not eat away at their revenues. . So what can companies do to counter this issue? Voluntary and Involuntary Churn.

Cards 131

Cards Video Data Payments 131