PYMNTS

OCTOBER 28, 2019

The payments industry has been riding the wave of shifting consumer habits and demands, placing the end-user experience at the forefront of new products, services and infrastructure. Those users, both consumers and businesses, aren’t just demanding choice, however. The Infrastructure Floodgates Open.

User Experience 101

User Experience Payments Industry Innovation 101

PYMNTS

NOVEMBER 16, 2020

Fresh off its acquisition of Finance-as-a-Service technology platform Ario , Thinking Capital is looking toward the future of SMB financing. That was largely behind the acquisition of Ario, whose proprietary data analytics technology can facilitate invoice financing and loans via integrated infrastructure. Flexible Technology.

Lending 289

Lending Technology Capital Meeting 289

PYMNTS

JULY 27, 2020

It’s a landscape that has created an opportune environment for technological innovation. Developing a better policyholder experience certainly involves a hefty dose of automation and digital agility, says Tim Bixby , CFO at Lemonade , but that doesn’t mean the human element of insurance goes away entirely. .

Innovation 247

Innovation User Experience Industry Fraud 247

PYMNTS

JULY 14, 2020

We know from past data that a very high percentage of first-time buyers become repeat customers, so our customers likely have increased the overall market for their solutions. If the increase in the sale of digital goods is lasting, which I believe it will be, failure to invest and innovate will likely result in falling behind.

Innovation 337

Innovation Online User Experience Resources 337

ZootBlog

OCTOBER 11, 2016

This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. Everyone is going mobile and data changes frequently. That is a staggering statistic clearly pointing to a poor user experience.

User Experience 60

User Experience Mobile Data Las Vegas 60

Perficient

APRIL 4, 2022

1) Know Me – Data & Analytics Relevant to the Customer. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences. By integrating driver data, app usage will increase, and the carriers have even more opportunity to promote personalized recommendations through this expanded traffic.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

APRIL 24, 2020

However, CUs are not the only financial institutions (FIs) looking to offer digital banking innovations to their members. Among FinTechs that are interested in developing new peer-to-peer (P2P) payment, real-time payment and installment credit products, PYMNTS research shows that half intend to sell those products directly to their end-users.

Data 187

Data Innovation Digital Banking Meeting 187

PYMNTS

JULY 2, 2020

Although CU members want innovation in member loyalty and rewards, most credit unions are not delivering these programs up to the desired standards. Credit union members’ high expectations when it comes to loyalty innovation do not necessarily make or break their banking relationships. Loyalty Innovation Strategies .

Innovation 155

Innovation Branding Tools Innovation Strategies 155

Perficient

AUGUST 14, 2023

In today’s data-driven environment, the functionality of data experimentation tools is paramount. Relying on A/B testing tools for measuring and enhancing website optimization is key to increasing user satisfaction and conversion rates. Document all actions taken in Google Optimize.

Google 419

Google Tools Analytics Strategy 419

PYMNTS

JULY 1, 2019

When it comes to technological innovation, however, the smaller players have long been outgunned by larger FIs and their sizable IT budgets. Today, small banks are more aggressive and ambitious in their innovation strategies than medium-sized and large FIs. This is changing — in a big way. On average, these FIs designate 45.7

Innovation 157

Innovation Innovation Strategies Survey Groups 157

PYMNTS

APRIL 28, 2020

In an effort to help clients tackle critical challenges and experience quick ROI during the complete procurement process, Xeeva said it has put significant enhancements throughout its array of products into place. In separate news, Tradeshift teamed with Chain IQ to offer procurement services innovation.

Data 136

Data Management User Experience Maine 136

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics.

Data 129

Data Customer Experience User Experience Innovation 129

PYMNTS

SEPTEMBER 6, 2019

As noted in the most recent edition of the Innovation Readiness Playbook, the majority of FIs — at 57 percent — say that payments technology remains on their innovation and roadmaps for the next three years. The FIs need to be able to track and turn that consumer-focused data into action. The User Experience.

Technology 110

Technology User Experience Innovation Analytics 110

PYMNTS

DECEMBER 3, 2020

For all of the innovation that's occurred in the banking landscape, it's often consumers – not corporates – that benefit from the latest technologies. Corporates are seeking modern user interfaces (UIs) with a consistent user experience across channels, including mobile platforms. The Drive To Upgrade.

User Experience 264

User Experience Fintech Innovation Technology 264

PYMNTS

JANUARY 21, 2021

In the bid to hasten their digital transformation, when it comes to innovation , financial institutions (FIs) may benefit from an “app store” approach as they weigh existing and new solutions. PYMNTS’ own research has found that consumers are more willing than ever to switch banks in pursuit of better apps and user experiences.

Management 303

Management User Experience Innovation Fintech 303

PYMNTS

SEPTEMBER 24, 2019

The bumpy road cryptos face under scrutiny from regulators (we’re looking at you, Libra ) was a springboard into a larger discussion between Zac Cohen, general manager at Trulioo , and Karen Webster on the challenges FIs and others face when deploying new technologies. Complications arise when financial activity is so far-flung, he added.

Innovation 182

Innovation Fraud Technology Security 182

PYMNTS

NOVEMBER 23, 2020

According to Wimbish Potter , general manager of SMB payments at Deluxe : “SMBs are the backbone of our country, but [for legacy banks] it's hard … to reach out and say, ‘let me [create] a lending program,’ because they're not seeing the data come in anymore.”. For FIs, fresh data that they can’t see represents a new competitive threat.

Data 143

Data User Experience Fintech Lending 143

Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Consumerism has reached critical mass in healthcare.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. Such legal betting promises to keep consumer experiences centered around pro football in the U.S. More Innovation.

Innovation 137

Innovation Payments Taxes User Experience 137

Perficient

FEBRUARY 22, 2023

All I can do is hopefully lay out some ideas and concepts to help you and your teams make the decisions that are best for your organization and your specific challenges, whether they be in customer experience, innovation, claims, data usage, etc. Although there are most certainly dollars in the data, this is the old paradigm.

Trends 275

Trends Customer Experience Case Study Data 275

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

NOVEMBER 10, 2019

Kenya has passed a new data protection law in the hopes of attracting more foreign technology companies into the country. The law, which was approved by Kenyan President Uhuru Kenyatta last week, complies with European Union legal standards, placing restrictions on how personal user data can be handled, stored and shared.

Regulation 109

Regulation Data User Experience Training 109

Perficient

JUNE 24, 2023

In today’s digital landscape, having a solid digital strategy and embracing cutting-edge technology are key factors for business success. However, many enterprise organizations face challenges when it comes to coordinating the rollout of new marketing technology products and achieving scalable growth.

Tools 251

Tools Digital Strategies Analytics System 251

Bank Innovation

SEPTEMBER 28, 2017

EXCLUSIVE— With the help of APIs and other technologies, U.S. banks are mastering the use and sharing of data, but the next challenge is going to be even more technical. To move forward, financial institutions are going to have to take a closer look at the user experience, Eric Hazard, CEO for fintech venture capital […].

UX 306

UX User Experience Capital Fintech 306

PYMNTS

JANUARY 17, 2018

While this industry is largely reliant on corporates’ adoption of innovative technology, it is also instrumental to getting issuing banks in on the movement. Open Banking and PSD2, he said, are “an invitation for new FinTech players and new services, which is for the benefit of users.” APIs Add Fuel.

Fintech 187

Fintech Data Cards Innovation 187

Perficient

MAY 31, 2023

Open Source Is Essential for Modern Development These freedoms, for Stallman and open-source advocates everywhere, are part of what makes open-source a huge driver of innovation. Open source empowers the user over the program and encourages the utmost technological collaboration and education.

Software 251

Software Study User Experience Innovation 251

PYMNTS

DECEMBER 29, 2020

In this week's roundup of bank-FinTech collaboration and open banking initiatives, Citi embraces the unlocking of account data to third-party FinTechs, while WEX weighs in on opportunity for banks to take advantage of partnerships. Plus, one FinTech offers a new spin on the open banking model to drive financial inclusion.

Fintech 308

Fintech Data User Experience Innovation 308

PYMNTS

SEPTEMBER 23, 2019

Banks today recognize that they must embrace innovation to survive in a world being rapidly transformed by digital technology. These digital products must run reliably, securely and fast — and this requires a solid technological foundation. Core-enabled: FIs that consider only their core systems to be effective. •

Innovation 118

Innovation Report System Resources 118

PYMNTS

MARCH 20, 2020

We have deep dives into in-house restaurant ordering apps and cloud technology, as well as a report on banks running short on large bills amid the coronavirus crisis. In-house ordering apps are typical for large quick-service restaurant (QSR) companies, with only those who are willing to take risks and innovate standing out from the herd.

Technology 181

Technology Apple New York City social media 181

Insights on Business

JULY 17, 2019

User experience, or relative effective ease-of-use, is a key driver of engagement. So how can organizations drive strong user experience and engagement with GRC tools to fuel effective use of the tools? Innovative and updated technologies also help close gaps between users, requirements and capabilities.

User Experience 79

User Experience Tools Survey Risk Management 79

PYMNTS

MARCH 24, 2020

Not surprisingly, there’s been an evolution over the past several years as the roster of providers and technologies has changed. Alternatively, perhaps these software firms and marketplaces might opt to partner with a provider that offers payments technology — or outsource that functionality altogether to an acquiring partner.

Innovation 141

Innovation Payments Software Customer Experience 141

Jack Henry

JANUARY 31, 2024

Strategizing is important for all organizations as many industries are reinvented by technology and reimagined by changing consumer needs. Competition is fierce, technology is converging, and user experience is changing by the day. Financial institutions , especially, are required to do more and be more.

Trends 97

Trends User Experience Banking Trends Technology 97

PYMNTS

JULY 1, 2020

Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms. Cloudy, With A Chance of Innovation.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

JULY 28, 2020

have announced a partnership that they said will accelerate innovation across digital commerce and startup ecosystems. The service will be enabled by Microsoft Azure , the cloud computing platform designed to build, test, deploy and manage applications through its data centers. Mastercard and Microsoft Corp.

Payments 168

Payments Innovation User Experience Cards 168

PYMNTS

APRIL 22, 2020

Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers. Banks must enable fast and seamless onboarding experiences, but these processes should also be secure. Data and Authentication Frustrations.

Security 133

Security Data Fraud Tools 133

Bank Innovation

OCTOBER 28, 2019

Blend’s platform is designed to simplify user experience for the consumer to drive increases in completed online applications and funding rates. Blend’s technology uses verified data to eliminate steps and the passing around of documents,” said Olivia […].

Las Vegas 170

Las Vegas Lending Oklahoma Fintech 170

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174