PYMNTS

AUGUST 8, 2020

Kaufman explained in a recent interview with PYMNTS how payment and content customization can impact consumers’ digital user experiences. A data-driven approach to enhancing the payments experience. The implications of using this type of data-driven model go far beyond the payments experience, too.

User Experience 187

User Experience Payments New York City Tools 187

PYMNTS

JANUARY 21, 2021

In the bid to hasten their digital transformation, when it comes to innovation , financial institutions (FIs) may benefit from an “app store” approach as they weigh existing and new solutions. PYMNTS’ own research has found that consumers are more willing than ever to switch banks in pursuit of better apps and user experiences.

Management 303

Management User Experience Innovation Fintech 303

PYMNTS

MARCH 20, 2020

Open banking’s impact on small- to medium-sized businesses (SMBs) continues to proliferate as traditional financial institutions (FIs) embrace the opportunity to unlock data for third-party platforms. ’s experience is quickly influencing the way SMB lenders approach open banking in other markets like the U.S. In the U.K.,

Lending 233

Lending Data User Experience Fraud 233

ZootBlog

OCTOBER 11, 2016

This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. We covered everything from pain points to fraud and compliance and best practices to manage it all. Everyone is going mobile and data changes frequently.

User Experience 60

User Experience Mobile Data Las Vegas 60

Insights on Business

JULY 17, 2019

The survey polled 106 senior risk, compliance, audit and legal executives at financial firms including banks (53%), insurance companies (21%) and asset management firms (12%). User experience, or relative effective ease-of-use, is a key driver of engagement. Another is a low touch, zero training model.

User Experience 79

User Experience Tools Survey Risk Management 79

Perficient

AUGUST 14, 2023

In today’s data-driven environment, the functionality of data experimentation tools is paramount. Relying on A/B testing tools for measuring and enhancing website optimization is key to increasing user satisfaction and conversion rates. Document all actions taken in Google Optimize.

Google 419

Google Tools Analytics Strategy 419

PYMNTS

APRIL 24, 2020

COVID-19 has closed bank and credit union (CU) branches across the United States, sending the demand for digital banking solutions soaring as consumers hop online to manage their finances from home. However, CUs are not the only financial institutions (FIs) looking to offer digital banking innovations to their members. percent and 72.5

Data 187

Data Innovation Digital Banking Meeting 187

PYMNTS

JULY 2, 2020

Although CU members want innovation in member loyalty and rewards, most credit unions are not delivering these programs up to the desired standards. Credit union members’ high expectations when it comes to loyalty innovation do not necessarily make or break their banking relationships. Loyalty Innovation Strategies .

Innovation 155

Innovation Branding Tools Innovation Strategies 155

PYMNTS

JUNE 27, 2018

As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. 37 percent of FIs that focus on CE say their latest innovations were successful.

Data 129

Data Customer Experience User Experience Innovation 129

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. Such legal betting promises to keep consumer experiences centered around pro football in the U.S. More Innovation.

Innovation 137

Innovation Payments Taxes User Experience 137

Perficient

JUNE 17, 2020

This has never been more critical, as our clients continually need to adapt and innovate rapidly to meet today’s unprecedented environment. Working with our global delivery teams, Perficient has: Helped DTCC’s analysts reduce task transaction time by 50% while also interpreting financial data in a timely and visually effective way.

Software 617

Software User Experience Meeting Resources 617

PYMNTS

NOVEMBER 23, 2020

According to Wimbish Potter , general manager of SMB payments at Deluxe : “SMBs are the backbone of our country, but [for legacy banks] it's hard … to reach out and say, ‘let me [create] a lending program,’ because they're not seeing the data come in anymore.”. Meanwhile, for many, their primary banking relationships went fallow.

Data 143

Data User Experience Fintech Lending 143

PYMNTS

JANUARY 17, 2018

The corporate expense management market doesn’t look like it once did. While this industry is largely reliant on corporates’ adoption of innovative technology, it is also instrumental to getting issuing banks in on the movement. ” The Power of Data. APIs Add Fuel.

Fintech 187

Fintech Data Cards Innovation 187

PYMNTS

DECEMBER 3, 2020

For all of the innovation that's occurred in the banking landscape, it's often consumers – not corporates – that benefit from the latest technologies. So far, corporate banking users are always left out in the cold.". The Drive To Upgrade. Connectivity Is Key.

User Experience 264

User Experience Fintech Innovation Technology 264

Perficient

SEPTEMBER 15, 2020

And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

NOVEMBER 10, 2019

Kenya has passed a new data protection law in the hopes of attracting more foreign technology companies into the country. The law, which was approved by Kenyan President Uhuru Kenyatta last week, complies with European Union legal standards, placing restrictions on how personal user data can be handled, stored and shared.

Regulation 109

Regulation Data User Experience Training 109

PYMNTS

JULY 16, 2019

Silicon Valley’s Ondot Systems has developed a new cloud service for debit and credit card issuers that offers a great user experience while also being fast, easy and accessible, Ondot said in a press release.

Innovation 128

Innovation Compliance User Experience Cards 128

PYMNTS

SEPTEMBER 24, 2019

The bumpy road cryptos face under scrutiny from regulators (we’re looking at you, Libra ) was a springboard into a larger discussion between Zac Cohen, general manager at Trulioo , and Karen Webster on the challenges FIs and others face when deploying new technologies. Complications arise when financial activity is so far-flung, he added.

Innovation 182

Innovation Fraud Technology Security 182

PYMNTS

DECEMBER 29, 2020

In this week's roundup of bank-FinTech collaboration and open banking initiatives, Citi embraces the unlocking of account data to third-party FinTechs, while WEX weighs in on opportunity for banks to take advantage of partnerships. The company is focusing on users that may be underbanked, lacking traditional bank accounts.

Fintech 308

Fintech Data User Experience Innovation 308

PYMNTS

MARCH 24, 2020

Using a vertical software application that focuses on gym management as an example, Butler said the businesses that are buying or building gyms want to be able to use software with seamless payments built in, offered as part of the user experience, one that builds loyalty. Data is key, of course, when it comes to payments.

Innovation 141

Innovation Payments Software Customer Experience 141

Perficient

JUNE 24, 2023

Whether you’re focused on growth marketing like experimentation / personalization, scaling your e-commerce revenue, or migrating to a new content management system, we’ll provide insights and recommendations for leveraging Optimizely’s product suite.

Tools 251

Tools Digital Strategies Analytics System 251

PYMNTS

JANUARY 15, 2019

In the digital age, quick-service restaurants (QSRs) can use all sorts of technology to improve the customer ordering experience. From in-store kiosks to mobile apps, new innovations are giving diners the chance to ditch the line and order through other channels. percent of managers view, say, in-store kiosks positively.

Innovation 125

Innovation Mobile Management Branding 125

PYMNTS

JULY 28, 2020

have announced a partnership that they said will accelerate innovation across digital commerce and startup ecosystems. The service will be enabled by Microsoft Azure , the cloud computing platform designed to build, test, deploy and manage applications through its data centers. Mastercard and Microsoft Corp.

Payments 168

Payments Innovation User Experience Cards 168

PYMNTS

JULY 15, 2020

The new engine is designed to combat a frequent complaint about the booking process, which is that online booking tools don’t provide a good user experience. And, in light of the pandemic, the booking experience is extra important, as many users are foregoing travel due to the risks of the pandemic.

User Experience 134

User Experience Tools Management Innovation 134

PYMNTS

JUNE 26, 2018

Payroll and human capital management (HCM) firm ADP is networking with its partners to enhance the industry with artificial intelligence (AI) and machine learning. ADP already uses data analytics to take advantage of information on more than 30 million employees at companies using ADP solutions.

User Experience 123

User Experience Tools Analytics Innovation 123

PYMNTS

JANUARY 31, 2018

When it comes to data, beware the swivel chair. That’s a metaphor, of sorts, and a caution for treasury management professionals as they navigate their swivel chairs, swiveling between spreadsheets on their desks, computer screens on desktops and even apps on their phones and tablets. But embrace integration.

Management 116

Management Data social media System 116

Insights on Business

DECEMBER 12, 2018

Stories of improper conduct, and new regulations on data protection and privacy such as GDPR, continued to dominate the business headlines, moving from water-cooler conversation to “what about us?” Rather, effectively managing risk comes with a recognition that it is both essential and the responsibility of everyone across the organization.

Innovation 111

Innovation Compliance User Experience Regulation 111

PYMNTS

JULY 1, 2020

That’s increasingly true as the pandemic exposes weaknesses in core banking systems, particularly an inability to parse decisioning data for greater customer-centricity. “AI From global customer acquisition efforts to real-time personalization of the user experience to infrastructure technology management, the opportunities are endless.”.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

JULY 29, 2019

This means CUs must be carefully attuned to member’s financial needs and the innovations they want most as CUs invest in new products and services aimed at improving the way members engage with their FIs. Most CUs strive to delive r a simple, personalized user experience. Around the Credit Union World.

Pennsylvania 173

Pennsylvania Analytics Maryland Innovation 173

PYMNTS

JULY 5, 2020

By doing that, clients will be able to reduce risk associated with payment processing across many use-cases, and will be able to work better with the numerous new compliance requirements for pre-validating data before payments or funds come through, the press release says.

Payments 240

Payments User Experience New York Fraud 240

South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan.

US 195

US Training Examples Data 195

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

PYMNTS

JULY 23, 2018

This one may be familiar: Wide receiver and cryptographer walk into a bar and … set the data security landscape on its ear. The kind that defends sensitive data against bad actors and leaves their best efforts crumpled on the field. Neal himself had been hacked while in college and became interested in data security and technology.

Dallas 134

Dallas Security Data Company 134

PYMNTS

NOVEMBER 26, 2019

In recent years, the market has gone from one struggling with high financial illiteracy and limited card acceptance, to a bright spot in Europe for FinTech innovation. For traditional banks, compliance experts agree that it’s all about data — and the ability to share information with regulators. An Opportunity for Collaboration.

Compliance 182

Compliance Regulation Fintech Resources 182

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. Looking into the future, everything is about connection, which is available thanks to APIs,” said Dux.

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

SEPTEMBER 24, 2020

At a high level, the same consumers whose day jobs are to manage a company’s payments and financial controls have become accustomed to the seamless and highly personalized commerce opportunities that are available in their daily lives. Building A Trusted Data Exchange .

Payments 237

Payments Data Fintech User Experience 237

PYMNTS

NOVEMBER 16, 2020

In addition, there are also new tools to integrate with SAP technology, helping to do away with manual processes and boosting confidence in data integrity and completeness, the release stated. As a result, businesses are placing renewed focus on risk management, control environments and cash flow optimization.

Analysis 188

Analysis User Experience Risk Management Operations 188