Banks wrestle with providing the best customer experience
Payments Dive
FEBRUARY 9, 2018
Stormy Mauri, vice president and product manager at Washington Trust Bank, talks about the challenges banks face going forward.
Banks around the country respond to coronavirus
Bank Innovation
MARCH 13, 2020
WaFd, formerly Washington Federal Bank, is offering interest-free lines of credit of up to $200,000 to small businesses as a result of the pandemic. As the novel coronavirus continues to spread, rattling the economy, banks are reevaluating their business propositions to clients.?
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A Missouri bank is using tech to secure large deposits from public entities
Bank Innovation
DECEMBER 2, 2019
Bank of Franklin County, a Washington, Mo.-based based bank with $273 million in assets, is using ‘cash sweep’ technology to gain large deposits from public funds without having to put up its own assets as collateral.
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Bankers and aggregators disagree on data-sharing approaches
Bank Innovation
FEBRUARY 26, 2020
The parameters around how consumer financial information should be shared with third-party apps and platforms was the subject of debate at an industry forum organized by the Consumer Financial Protection Bureau in Washington, D.C., on Wednesday.
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For Chase, fintechs and aggregators need ‘skin in the game’
Bank Innovation
FEBRUARY 26, 2020
At an industry forum in Washington, D.C., Our customers, because […]. Fintechs, aggregators and banks may agree on data sharing, but accountability should be equally assigned to all parties, according to JPMorgan Chase.
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For Chase, fintechs and aggregators need ‘skin in the game’
Bank Innovation
FEBRUARY 26, 2020
At an industry forum in Washington, D.C., Our customers, because […]. Fintechs, aggregators and banks may agree on data sharing, but accountability should be equally assigned to all parties, according to JPMorgan Chase.
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Kroger Introduces Contactless Mobile Pay At QFC Stores
PYMNTS
AUGUST 6, 2020
The pilot will be introduced in the Seattle, Washington area, the company said, and will let customers use their mobile phones to pay in a seamless manner. Kroger Senior Director of Payments Kathy Hanna said the innovation is intended to improve the customer experience.
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Why MPOWER offers student loans based on future salary potential
Bank Innovation
AUGUST 23, 2019
Washington, D.C.-based While student loans are a necessity for many American students, international students face the additional hurdle of a lack of credit access. based MPOWER is trying to solve this problem by offering international students loans based on future earnings potential.
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RILA On How United States Retailers Are Responding To Changing Privacy Rules
PYMNTS
MARCH 30, 2020
California Consumer Privacy Act (CCPA), Washington Privacy Act (WPA) and other new privacy and online transaction standards are changing how businesses interact with consumers’ data in the U.S. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.
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Instacart Expands Alcohol Delivery Across The U.S.
PYMNTS
MARCH 12, 2019
Instacart, the online grocery company, announced Tuesday (March 12) it has expanded alcohol delivery for customers across the U.S. In a press release , Instacart said customers in 14 states, as well as Washington D.C., Companies from which alcohol can be delivered include Albertsons, Kroger, Publix, Schnucks and Stater Bros.,
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Amazon Teams With Family-Owned Business In Counterfeiting Lawsuit
PYMNTS
OCTOBER 22, 2020
District Court for the Western District of Washington State. It alleges that “the defendants conspired and operated in concert with each other to sell counterfeit J.L. Childress products.”.
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Visa Taps Chris Newkirk To Serve As Chief Strategy Officer
PYMNTS
MAY 27, 2020
He was responsible for all aspects of those businesses in that role, with the inclusion of marketing, sales, growth strategy, financial performance as well as digital transformation, customer experience, talent strategy and risk management. Before that time, Newkirk served as a McKinsey & Company consultant in Washington, D.C.
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Kroger, Microsoft Partner For Connected Commerce Pilot
PYMNTS
JANUARY 7, 2019
Kroger’s technology team will develop a smart technology system that is powered by Microsoft Azure and connected by IoT sensors to create a futuristic shopping experience. The pilot will happen in stores located in Monroe, Ohio and Redmond, Washington, near both companies’ headquarters.
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Magento Powers Xenon arc B2B Marketplace For SMBs
PYMNTS
FEBRUARY 3, 2020
Founded in 2010 and headquartered in Bellevue, Washington, Xenon arc has offices in the U.S., Go-to-market strategies must appreciate the unique needs of these often-underserved customers,” Warburg said. Xenon arc’s client list includes known brands in the materials industry. Europe, Mexico and Brazil. “Go-to-market
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Rebeca Romero Rainey: Community bankers are all in
Independent Banker
APRIL 30, 2022
Everything feeds into the customer experience, and that ability to meet and exceed customer expectations is what distinguishes us as community bankers. Being all in means we put the needs of our customers and our communities first, in three distinct ways: Where I’ll Be. We have our ICBA Capital Summit in Washington, D.C.,
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Red Robin Turns Onboarding Data Into A 'Day One' Personalized Loyalty Experience
PYMNTS
JANUARY 22, 2021
One PYMNTS survey revealed up to 84 percent of consumers are choosing businesses that customize their engagement efforts to their needs. The “Public Policy Principles for Third-Party Delivery” is a collaboration between the Washington, D.C.-based Around The Order To Eat Space.
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How one bank is delivering on the 'customer-centric experience' challenge
ATM Marketplace
FEBRUARY 9, 2018
Stormy Mauri, vice president and product manager at Washington Trust Bank, talks about the challenges banks face in providing a tailored, meaningful customer experience to customers of all kinds.
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Embracing disruption at Bank Innovation Ignite with IBM
Insights on Business
FEBRUARY 21, 2019
In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Optimizing risk, compliance and security.
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79 POSaBIT Rolls Out Mobile POS For Cannabis Merchants
PYMNTS
JULY 30, 2019
Our fully compliant solution allows businesses to feature a state-of-the-art retail customer experience for both in-store and delivery, while also providing in-depth business analytics and increased revenues for businesses.”. billion by 2020 — the industry is largely cash-based.
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Kroger Expands Home Chef Meal Kit Offerings To New Stores
PYMNTS
FEBRUARY 7, 2019
“Kroger continues to redefine the customer experience and provide new ways to shop for, prep and cook meals through exciting brick-and-mortar and digital experiences,” Robert Clark , Kroger’s senior vice president of merchandising, said in a press release.
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Kroger Debuts Rx Membership Program
PYMNTS
DECEMBER 13, 2018
Kroger has launched the Rx Savings Club, which aims to significantly reduce the cost of prescription drugs for customers across the country. “Kroger operates nearly 2,200 pharmacies, serving millions of customers across America.
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Insurtech Startups Are Becoming Fully Licensed Insurers. Here’s What It Means For The Industry
CB Insights
JULY 21, 2020
Pie Insurance , a workers’ compensation startup based in Washington DC, raised a $127M Series B in May, with $100M set aside to “build or buy” a licensed insurance carrier. Webinar: How Insurtech Builds Resiliency. First name.
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Returns Come Back To Haunt eCommerce Amid Pandemic
PYMNTS
MAY 5, 2020
Retailers need to consider the holistic customer journey and identify areas that can compensate for challenges being faced in the forward supply chain during this unprecedented time in retail.”. But it warns against making it too easy as it could undermine profit.
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Amazon Rolls Out Alexa-Powered Home Experience Centers
PYMNTS
MAY 9, 2018
The eCommerce retailer said customers have rated Amazon’s experts at 4.9 We picked Amazon because of our shared commitment to customers, their Amazon experts across the country and their ability to connect customers with thousands of service providers through Amazon Home Services.”. “We out of 5 stars. with more to follow.
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Nordstrom Brings ‘Reserve Online & Try In-Store’ To More Locations
PYMNTS
AUGUST 29, 2017
Nordstrom is unveiling the program at specific stores in 11 states after launching an initial pilot last year in Washington, where about 80 percent of shoppers who tried it used it again. The company is also hoping to further expand the program, Chain Store Age reported.
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Taking The Convenience Store Uptown, Upscale And Omnichannel
PYMNTS
FEBRUARY 19, 2020
This spring it will launch two Washington, D.C. Foxtrot is also slated to open its eighth location in Chicago to bring its total to 12 locations across three markets (Chicago, Dallas and Washington, D.C.), The $17 million funding round will allow Foxtrot to grow its corporate team and expand. locations (Georgetown and Mount Vernon).
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Taking The Convenience Store Uptown And Upscale
PYMNTS
FEBRUARY 19, 2020
This spring it will launch two Washington, D.C. Foxtrot is also slated to open its eighth location in Chicago to bring its total to 12 locations across three markets (Chicago, Dallas and Washington, D.C.), The $17 million funding round will allow Foxtrot to grow its corporate team and expand. locations (Georgetown and Mount Vernon).
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130 Lowes And b8ta Collaborate On Smart-Home Shopping
PYMNTS
NOVEMBER 8, 2017
Consumers aspire to live a connected life and crave solutions that make this possible,” said Ruth Crowley, vice president of customer experience design at Lowe’s. So, we developed Smart Home powered by b8ta to emulate a ‘lab-like’ atmosphere that empowers customers to make informed decisions.”.
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AmazonFresh Goes Click and Collect
PYMNTS
MARCH 29, 2017
The online retail giant announced that AmazonFresh is getting a physical pickup option , starting with two brick-and-mortar locations in Seattle, Washington. Once open to the public, customers can order groceries online and retrieve them up from pickup locations.
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Grocers’ In-Store Innovations For Boosting Consumer Spend
PYMNTS
JANUARY 22, 2019
Nearly two in 10 — or 17 percent — of customers in the survey sample preferred Kroger. The grocer is testing connected devices with the help of Microsoft at two stores, one in Ohio and one in Washington. percent — of customers in the survey sample preferred Albertson’s. Almost one in 10 — or 7.8
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Trint On Safeguarding The Customer Experience
PYMNTS
JANUARY 16, 2020
Businesses that combine advanced technologies with low-tech weapons like strong customer relationships will better position themselves to not just survive, but thrive in this increasingly competitive market. Any hiccups in the transcription or editing process can cause frustration that results in cancellations.
2019: The Year Of Retailer And Delivery App Collaborations
PYMNTS
DECEMBER 26, 2019
It launched the expansion into San Francisco in January, with plans to extend the service into New York, Boston, Los Angeles, Washington, D.C. Starbucks kicked off 2019 by adding additional cities to its delivery network through a partnership with Uber Eats. and Chicago.
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14 Reasons Why You Should Grow Your Pega Career at Perficient
Perficient
MAY 28, 2020
We have active Pega jobs in Washington DC open. Great Pega Career Opportunities at All Levels at Perficient. TL;DR: Find Your New Pega Job at Perficient. Grow your career as a Pega developer at a successful company with a great culture. Apply now: Pega Lead System Architect. Pega Senior System Architect. Not ready to apply?
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467 Williams Sonoma Is Bringing The Marketplace Back To Brick-And-Mortar
PYMNTS
JUNE 26, 2017
For example, Ponce City, Atlanta, local offerings will be geared differently that what is available in the Mosaic District in Washington, D.C. What unites the new offerings, according to a brand spokesperson, is an evolving commitment to making the in-store experience at Williams Sonoma both reliable and unique for every customer.
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109 With New Microsoft Partnership, Is Kroger Digging In Against Amazon?
PYMNTS
JANUARY 8, 2019
The retailer plans to pilot technology products using Microsoft’s Azure platform at two stores, one in Ohio and one in Washington. Kroger is seeking to bring new customer experiences to market faster, drive personalization with insights and help store associates become more productive.
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Carvana And Its Discontents
PYMNTS
AUGUST 27, 2018
cities: Tempe (Arizona), Houston, Austin, San Antonio, Dallas, Nashville (Tennessee), Raleigh (North Carolina), Charlotte (North Carolina), Jacksonville (Florida), Tampa (Florida), Orlando (Florida) and Washington, D.C. The customer experience with Carvana is a bit mixed. So far, there are Carvana vending machines in 12 U.S.
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100 Now Boarding: On-Demand Food Delivery With Airport Sherpa
PYMNTS
SEPTEMBER 21, 2018
Either way, airport retailers can generate incremental revenue by reaching customers throughout the airport. The Customer Experience. While Airport Sherpa currently runs out of Baltimore-Washington Airport (BWI), a service dubbed AtYourGate operates at San Diego International Airport and Newark Liberty International Airport.
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109 Morning Scan: Banks Keep Branches; P2P Lending Not a Threat
American Banker
MAY 23, 2016
Competition between differently sized banks is better for customer experience and better for business, he says. It's difficult when all banks are operating "with Washington as our co-CEO," but nevertheless it is important "to work together if we're going to remain relevant in this brave, new financial world."
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Zions Bancorporation goes live on TCS BaNCS Core Banking software
Bobsguide
FEBRUARY 22, 2022
Zions operates under local management teams and distinct brands in 11 western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington and Wyoming. Zions Bancorporation is one of the nation’s premier financial services companies with total assets exceeding $65 billion.
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Bankers Tell Me Their Top Industry Game Changers
Jeff For Banks
APRIL 19, 2015
I teach Bank Profitability for the Washington, Utah, and Montana Bankers'' Associations EDP programs. Washington has a more traditional mix of very large and community financial institutions. . At the top of the Mobile/Online Banking Center, put an executive with customer acquisition and customer experience know-how.
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Taking On The Last Mile Of Prepared Food With Local Retail Partners
PYMNTS
SEPTEMBER 17, 2018
The Customer Experience. To order a meal from Territory Foods, customers start by selecting one of the four regions – Washington, D.C.; San Francisco or Dallas-Fort Worth – as the menu options are tailored to each market in which the company operates.
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b8ta Brings Smart Home Smarts To Lowe’s Via Mini-Stores
PYMNTS
NOVEMBER 13, 2017
At peak hours, a b8ta expert will be on-site to answer questions, but customers are also free to explore the products on their own. We’re not a tech store,” said Ruth Crowley, Lowe’s VP of Customer Experience Design. Smart Home Powered by b8ta” is available in select major U.S.
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Starbucks Hits 16.3M Mobile Users, Eyes Expanded Delivery
PYMNTS
JANUARY 25, 2019
Over the next several weeks, delivery services via Uber Eats are on deck to roll out in Boston, Chicago, Los Angeles, New York and Washington, D.C. As of Tuesday (Jan. 22), Starbucks delivery was officially up and running in San Francisco. A London pilot is also in the pipeline. Delivery orders are charged a $2.49
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162 Google Confirms Chrome Ad Blocker in Latest Blog Post
PYMNTS
JUNE 2, 2017
“With these insights and the initial Better Ads Standards, the full marketing ecosystem can move forward together to pursue better-performing ad placements and enhanced customer experiences,” said Tom Benton, CEO of the Data & Marketing Association (DMA).
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