BankNXT

JULY 13, 2017

Carey Price and Jeff Johnson from BCU talk to Mike Lawson about video-only bank branches for credit union members. Why BCU is launching video-only branches for its members on BankNXT.

Video 56

Video Customer Experience UX 56

Perficient

MARCH 4, 2021

People absorb and understand information through vision, hearing, touch, and often in combination, like watching a video on a tablet. We’ll begin by focusing on the first principle of POUR: Perceivable. Why Design Should be Perceivable. To be perceivable, information then needs to be presented in more than one format.

Guidelines 376

Guidelines Technology Video Operations 376

Perficient

FEBRUARY 15, 2022

59% of millennial investors were most likely to use video chat with their advisor. Some interesting results: 57% of investors report changing how they communicated with their advisors, and 62% of them expected to maintain these new communication methods entirely or partially after the pandemic ends.

Management 340

Management Rhode Island Delaware New Jersey 340

Perficient

SEPTEMBER 14, 2020

Users will be able to watch videos or take Facetime calls while being able to do other things on your phone at the same time! Even more, users will be able to customize the Picture in Picture size and position. It can be used with almost any app or while on the Home Screen. Picture In Picture Mode .

Apple 473

Apple System Video Mobile 473

FICO

MARCH 1, 2022

Financial institutions should view this digital transformation surge as an opportunity to embrace intelligent technology that helps enable exceptional customer experiences and valuable outcomes. Financial institutions have access to a lot of data – from customers themselves, third-party organizations, meta data, and many other sources.

Digital Banking 52

Digital Banking Data Customer Experience eBook 52

The Financial Brand

MARCH 18, 2015

Customer Experience CX mobile apps mobile banking UX video banking video chat' Consumers no longer want manage their finances themselves. Instead, they want the one-tap digital banking support from advisors 24/7.

UX 12

UX Video Customer Experience Mobile 12

Perficient

SEPTEMBER 29, 2020

Consider loyalty programs or your favorite video game. They also provide personalization. When a user arrives at their site or their app, the health system knows who they are and understands their preferences. Or even Fitbit, which knows who you are and shares with your personally-built community. These are the essence of stickiness.

social media 294

social media System Retail Online 294

Perficient

JANUARY 29, 2021

Let’s take the example of hearing loss; captions or a transcript for a video might benefit someone who is deaf, but what about someone who is watching the video to support learning a new language, or someone who is watching that same video while riding on a train with loud passengers? Whom Are We Really Considering?

Video 493

Video UX Examples Mobile 493

FICO

FEBRUARY 12, 2023

Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. When we look at customer experience, many of the leaders are startups and digital banks who rely making this a differentiator as part of their business model.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Perficient

MAY 21, 2021

Editor’s Note: This post will be updated when Christina’s video is available). She previously worked at an insurance company and created custom database queries as part of her job. More About Christina Babaya’s Bright Paths Project: Comparing Cosmetic Products by Ingredients. Bright Paths Project: Writing Stats App.

Milwaukee 348

Milwaukee Software Course Detroit 348

Perficient

NOVEMBER 20, 2020

Photo and video shoots require a big investment in time and budget and the end result may be just a single asset or a few shots for you to use. Stock footage and photography exists, but they don’t always quite fit the bill when you are wanting to create powerful, on-brand digital experiences.

Video 322

Video Tools Digital Strategies Marketing 322

Perficient

SEPTEMBER 29, 2020

Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. You hope that, the experience to me is—and we’ve talked about this before, Eric, in other conversations—about empathy.

Marketing 294

Marketing Branding Data Industry 294

BankNXT

MAY 4, 2016

Mike Lawson is joined by Keith Riddle from Corporate One Federal Credit Union to talk about boosting member engagement. 3 ways to boost member engagement and growth in the FI digital arena on BankNXT.

Customer Experience 40

Customer Experience UX Video Technology 40