PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

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PYMNTS

MARCH 3, 2017

Overview: Join Hannah Preston, Solution Strategist, Payment Security Division, CA Technologies and Karen Webster, CEO, Market Platform Dynamics, on Thursday, March 30th, at 1:00 PM (EST), to learn how authentication is evolving; how it could transform your security and user experience; and how you can tackle the choices and consequences.

Security 100

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PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. Eighty percent said providing a positive digital customer experience (CX) was a “challenge” as a result of the pandemic.

Retail 144

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ZootBlog

OCTOBER 11, 2016

This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. Forrester research reveals abandonment rates for online banking applications are at a whopping 97.5%. That is a staggering statistic clearly pointing to a poor user experience.

User Experience 60

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PYMNTS

APRIL 22, 2020

Banks must enable fast and seamless onboarding experiences, but these processes should also be secure. FIs do not really have the choice to make onboarding’s security procedures less stringent, however. Data and Authentication Frustrations.

Security 133

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Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

SEPTEMBER 22, 2020

With the pandemic accelerating businesses' digital shift , small retail buyers have shifted their buying operations to the B2B eCommerce realm, and for many, the online marketplace operates in lieu of a procurement solution. As such, online shopping for small retailers must be streamlined, efficient, and most importantly, secure.

Cards 235

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PYMNTS

MARCH 20, 2020

Madrid, Spain-based security firm buguroo is combatting account opening fraud with its bugFraud solution, which uses deep learning to detect fraud by measuring how application processes compare to legitimate transactions. Balancing seamless-but-fraud-free user experiences requires careful effort, however. About The Playbook.

Industry 225

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PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

APRIL 2, 2019

In the latest Mobile Order-Ahead Tracker , PYMNTS looks at how these apps — and QSRs in general — are dealing with this increased competition, as mobile becomes the norm for customers looking for food, drinks and service as fast as possible. Around the Mobile Order-Ahead World. For more on Costa Collect, visit the Tracker’s feature story.

Security 152

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PYMNTS

SEPTEMBER 15, 2020

They must reassure customers they are safe from viral contagion in sharing economy spaces while ensuring their personal data is secure from rising incidents of fraud. Payments providers are seeking more secure and compliant ways of onboarding and authenticating customers to help deter online fraud.

Report 206

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PYMNTS

AUGUST 12, 2020

Seamless customer experiences are essential because consumers that face onboarding strains are likely to seek services elsewhere, Rodrigo Rodríguez , assortment and merchandising regional manager for Latin American eCommerce marketplace Linio , explained in a recent PYMNTS interview.

Customer Experience 197

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PYMNTS

JULY 1, 2020

“Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

System 268

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PYMNTS

AUGUST 15, 2018

Secure payments enabler EMVCo has announced the launch of the full EMV 3-D Secure (EMV 3DS) Test Platform. The platform allows 3DS product providers to confirm that their solutions will perform in accordance with the EMV 3-D Secure Protocol and Core Functions Specification v2.1.0, or its EMV 3-D Secure – SDK Specification.

Security 100

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Gonzobanker

MARCH 28, 2024

Importantly, the company’s announced migration of “CEB” customers to D1 is a major lift and cheese-moving event for FIS customers. Jack Henry continues to build out its Banno platform from a prior acquisition and is rapidly moving its customer base away from the NetTeller internet platform.

Digital Banking 148

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PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. Around the Payments And The Platform E conomy. To learn more, visit the Playbook’s feature story.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

DECEMBER 7, 2020

Merchants may confront many unknowns as they fight to keep customers from abandoning their onboarding experiences or purchases, but there are several common culprits, including surprise shipping charges, slow and complicated checkout encounters and a lack of trust in site security.

Tools 142

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PYMNTS

NOVEMBER 8, 2019

Customers who do not feel they can safely transact on such platforms are highly unlikely to return to them, putting tremendous pressure on merchants to provide experiences that are both seamless and secure. The challenge is doubled for two-sided marketplaces that connect customers and service providers.

Fraud 101

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Insights on Business

MARCH 26, 2018

Diamond kicked off the session by outlining how disruptive forces shape the industry, factors such as the “customer experience is a new control point”. Financial institutions’ customers demand personalized experience driven by analytics and artificial intelligence, and it has to be mobile. Lastly, Ms. Hello, Cora!

User Experience 135

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Celent Banking

JANUARY 20, 2017

Of those, 27% indicated that improving availability of online and mobile banking tools were a major reason for reviewing their bank relationships, and 55% cited the need for an improved customer experience. Simplify the user experience. Enhance authentication options, including biometrics.

Strategy 100

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PYMNTS

JANUARY 9, 2019

This growth is reflected across all areas of retail as online shopping becomes more popular with consumers, forcing even more traditional retailers — such as those that sell luxury products — to craft an online experience. However, what these retailers aim to protect remains the same both online and in store. “An

Fraud 109

Fraud Retail Security Online 109

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. For B2B customers, receiving paper invoices and mailing paper checks has its drawbacks as well. Why Friction Persists. Accelerating Collections.

Payments 160

Payments Cards Customer Experience User Experience 160

PYMNTS

FEBRUARY 11, 2020

The future of eCommerce, and fraud prevention, is flipping the script from just stopping bad transactions to enabling personalized customer experiences. Building security in an attempt to block every bad transaction is essentially a game of whack-a-mole – and one that the fraudsters are currently winning.

Fraud 146

Fraud Security Data Tools 146

Insights on Business

APRIL 28, 2017

Unlike digital banks, digital bank channels believe that superior user experience must go deeper than branding and can be achieved by delivering new mobile and online apps that are focused on customer experiences. When convenience is valued, banks should provide security-rich services through digital channels.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

MARCH 17, 2020

“When I think back to the feedback that we had from our prior digital experience, we got a lot of comments from our guests, our crew members in the restaurants and from our franchisees,” he explained. What we heard was that our existing app was overly complex, and [that] the user experience was not very intuitive.

Mobile 168

Mobile System Online Data 168

PYMNTS

MAY 20, 2020

For merchants and financial institutions (FIs), the “new normal” of commerce — done increasingly online — means that battling fraud is a bit like feeling an elephant. As Pangam remarked, banks were not caught entirely flat-footed, having already made efforts to bring more services and products online before the pandemic hit.

Fraud 208

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PYMNTS

JULY 5, 2017

Every brand is going through some type of digital transformation, and there is even greater need now to understand and meet the needs of companies redefining their customer experiences. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences. Amazon just “gets” it.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

DECEMBER 18, 2019

That’s not always entirely on the mark, Wyper said, as there will always be those customers who want an ice-cream sundae when it is 25 degrees outside. Second, Sonic app users experience another layer of personalization, one in which the app recognizes and authenticates the user, then personalizes the menu to them.

Retail 131

Retail Tools User Experience Technology 131

ZootBlog

MARCH 29, 2016

It is well known that silos have long prevented banks from achieving the ideal customer experience, because they create a fragmented user experience. Banks are already their customers’ channel of choice in many ways, but they need to evolve to better meet consumer preferences as these mini-silos suggest.

Fintech 60

Fintech Customer Experience Mobile Security 60

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. This must change from the top.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

FICO

SEPTEMBER 29, 2022

It’s a route to ensuring they consistently design digital offers around the customer to continually create trust, security, and far better experiences. Telecom industry winners and top performers are always willing to invest to ensure they make their customer promise profitable. See all Posts. chevron_left Blog Home.

Analytics 52

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NCR

FEBRUARY 19, 2018

Balancing the need for tough security with the desire to ensure transactions are as fast and smooth as possible is one of the key challenges for the designers of online and mobile solutions. A better customer experience. Security remains a question. Frequently, the solution to this is biometrics.

Payments 74

Payments Technology User Experience Tools 74

PYMNTS

SEPTEMBER 22, 2017

Among the front row seat observers in the battle for payments security is Stephen Stuut, CEO of online mobile payments and identity verification company Jumio. The second and overlooked area of innovation is in the area of user experience. We also keep a close eye on emerging cyber threats and data breaches. Guess what?

Innovation 140

Innovation Knowledge Base Online Mobile 140

FICO

AUGUST 27, 2020

With the COVID-19 lockdown wiping out many face-to-face interactions, it’s hardly surprising that more of what we do has naturally moved online. For the consumer, online shopping has become the norm, but so too has opening accounts digitally; even if you look at financial accounts where many would say there is a higher risk of loss.

Management 52

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ZootBlog

MAY 6, 2016

Biometrics technology creates a better user experience because authentication is faster and easier than remembering countless user names and passwords or going through the motions of answering KBA questions. Biometrics is quickly becoming another layer of defense to keep our transactions secure.

Security 60

Security User Experience Millennials Maine 60

PYMNTS

MARCH 23, 2018

In financial services today, security and innovation can work with each other, and against each other. But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens. At the same time, providers must ensure a positive, consistent customer experience.

Innovation 186

Innovation Security Customer Experience Technology 186

NCR

APRIL 6, 2016

Banks around the world now have an excellent opportunity to create new business, increase loyalty, improve customer experience and mitigate risk using the vetted identity information they have worked so hard to build. Increase Customer Experience and Loyalty. Easy-to-use and convenient solutions generate more use.

Customer Experience 40

Customer Experience Online System User Experience 40