PYMNTS

JANUARY 30, 2020

This payment rail’s use is going strong in the United States, with debit card penetration reaching 78 percent in 2018. Consumers also show continued interest in debit even as they adopt newer payment instruments, and a 2019 report found that 61 percent of mobile wallet users linked debit cards. Around The Next-Gen Debit World.

Security 182

Security Fraud ATM Cards 182

Perficient

FEBRUARY 2, 2023

Security/Biometric Payments With the widespread popularity of digital payments continuing to grow, security remains at the forefront of concern for payment companies and their vendor partners. Both Visa and Mastercard rolled out pilot biometric payment cards in 2022.

Industry 471

Industry Trends social media Payments 471

PYMNTS

NOVEMBER 16, 2020

In Beyond the Card: Toward the Cardless and Contactless Future , a PYMNTS and i2c Inc. Physical cards are changing form, as some NFC-capable mini-cards are being embedded in rings and other wearables. Physical cards are changing form, as some NFC-capable mini-cards are being embedded in rings and other wearables.

Cards 239

Cards Payments Innovation Customer Experience 239

Insights on Business

MAY 22, 2019

Many conveniences that customers enjoy as a result of modern banking carry an increased risk of fraud. Global card fraud losses are on the rise—from 2016 to 2025, they are projected to nearly double, climbing from US $22.8 Protecting customers and the customer experience. billion to nearly $50 billion.

Customer Experience 87

Customer Experience Payments Fraud Security 87

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

AUGUST 19, 2019

In the latest Mobile Order-Ahead Tracker , PYMNTS explores the latest developments in the world of QSR rewards programs and how credential stuffing and account takeovers are plaguing the industry. According to the Restaurant Readiness Index , 80 percent of QSR managers and customers reported positive experiences with loyalty programs.

Mobile 159

Mobile Fraud Security Data 159

PYMNTS

JULY 15, 2020

On the upside, however, is the return of restaurant dining, many cool new takes on it, and the ways that financial institutions (FIs) and FinTechs are partnering to make dining yummy and secure. The July Mobile Order-Ahead Tracker® is brimming with actionable insights on both fraud fighting and loyalty strategy. Defending Trust.

Fraud 150

Fraud Mobile Customer Experience Online 150

PYMNTS

SEPTEMBER 17, 2019

A 5G network could markedly improve mobile banking apps’ speed, security and ease of use. Mobile banking apps have already enjoyed mass adoption, but what are consumers using them for? How Consumers Currently Use Mobile Banking Apps. percent) use mobile banking apps to check account balances. Most consumers (78.1

Mobile 187

Mobile Millennials Study Digital Banking 187

PYMNTS

JUNE 27, 2017

Cross-border payments platform Currencycloud and Hyundai Card, South Korea’s digital pioneer company, recently announced an exclusive partnership to enable the launch of Korea’s first mobile remittance service provided by a credit company. Hyundai Card members can use the app to initiate transfers without additional sign-up.

Cards 100

Cards Mobile Digital Strategies Fintech 100

PYMNTS

OCTOBER 15, 2018

Recent reports indicate an uptick in fraudsters targeting large FIs, and headlines surrounding security breaches and cyberattacks fill the news on a near-daily basis. Visa and Mastercard designed the 3DS protocols and provide them under the names Verified by Visa and Mastercard Secure Code. Mobile movements. s upgrades, however.

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

SEPTEMBER 13, 2018

Discover is adding to its suite of commercial card products. Its newest offering, the Discover It Business credit card, was announced in a press release Wednesday (Sept. Discover is zeroing in on cash back rewards for its corporate customers, offering unlimited 1.5

Cards 117

Cards Customer Experience Security Management 117

PYMNTS

MAY 20, 2020

False positives are the bane of fraud fighters everywhere, as they penalize legitimate customers due to the behavior of bad actors illicitly armed with credentials, card numbers and accounts. Turning away a good order is so damaging,” Rich Stupp y, chief customer experience officer at Kount, told PYMNTS.

Fraud 130

Fraud Mobile System Data 130

ZootBlog

DECEMBER 29, 2015

Secure for card-present transactions, yes, seamless, no. My colleague attempted to use his new EMV chip-enabled card to make a purchase. The automated help line for the card processing machine further exasperated the merchant as a long line quickly formed with patrons eager to spend money in her store.

Customer Experience 63

Customer Experience Cards Security Meeting 63

PYMNTS

DECEMBER 10, 2019

PSCU’s Lumin Digital has converted over 10,000 Mutual Security Credit Union digital users to a cloud-based platform, Lumin Digital said in a press release on Tuesday (Dec. Lumin Digital’s cloud-based digital banking platform was built using modern, market-leading technology and offers “a tightly integrated and customized experience.”

Security 130

Security Illinois User Experience Digital Banking 130

PYMNTS

JUNE 5, 2020

Open banking provides opportunities such as upgraded customer convenience and customized financial solutions that can help consumers access bank account details, send payments, manage their budgets and more. FinTechs can supplement their customer data by tapping third-party repositories as well. How To Quickly Fight KYC Fraud.

Security 174

Security Fintech Data Fraud 174

PYMNTS

APRIL 9, 2019

An issuer suspects a card has been compromised, or a consumer remembers that their debit card is in their jacket pocket only after leaving it at the cleaners. Either way, a card is cancelled and replaced with a new one. In BV’s experience, heavily used cards are replaced 1.7 Redesigning The Experience End To End.

Cards 153

Cards Management Security Millennials 153

PYMNTS

JUNE 8, 2020

At the same time, creating familiar experiences online or through mobile can be difficult, as each process is fundamentally different from visiting brick-and-mortar locations, according to John Ross, president and CEO of the Independent Grocers Alliance (IGA). Contactless Payments’ Rising Importance.

Online 144

Online Mobile Tools Retail 144

PYMNTS

SEPTEMBER 27, 2019

One might think that a chain with such a global footprint might not need a dedicated mobile app and program to foster customer loyalty, but with 12 million members and an additional 500,000 added every quarter, the DD Perks mobile app rewards program has proved to be a hit.

Mobile 117

Mobile New York City Analytics United States 117

PYMNTS

FEBRUARY 23, 2017

Gulf Oil customers now have a faster, more convenient way to pay for gas and other products with the introduction of Gulf Pay, a new mobile payment application. Customers will also be able to tailor in-app preferences to fit their specific needs.

Mobile 116

Mobile Payments New York Fraud 116

PYMNTS

DECEMBER 12, 2019

No matter where one goes, and no matter what goods or services they sell, Kount ‘s Chief Customer Experience Officer Rich Stuppy told PYMNTS in a recent conversation, the transition to digital will inevitably involve running headlong into the loving embrace of fraudsters. A Complex Field Of Factors .

Security 132

Security Fraud Cards Data 132

PYMNTS

AUGUST 11, 2020

Idaho-based Kount has released a new product aimed at preventing insurance fraud as the industry increasingly turns to digital, and even mobile, setups. Along with the security benefits, Kount’s product will also ensure “marketing campaign efficiency and conversion,” the company added. In a Tuesday (Aug.

Fraud 234

Fraud Industry Idaho Customer Experience 234

Perficient

NOVEMBER 19, 2020

If it’s more than 10 minutes for an online/website process or more than five minutes for a mobile process, the abandonment rate impacts account openings as much as 40%. How clear is the guidance we provide prospective customers? Have we optimized our know your customer (KYC) procedures for digital account opening?

social media 309

social media Customer Experience Knowledge Base Mobile 309

PYMNTS

DECEMBER 10, 2020

The eCards can be sent alongside payments made as gifts via Zelle in the bank's mobile app. The eCards, made in collaboration with FinTech startup Voucher, will have over 200 personalized designs for customers to choose from, including themes like “holiday, but also birthday, graduation, a simple thanks or congratulations ,” among others.

US 161

US Cards Customer Experience Trends 161

PYMNTS

DECEMBER 1, 2017

This year, Capital One researchers found that treasurers are especially interested in mobile banking capabilities as they seek new tools for their profession.

Tools 100

Tools Capital Mobile Survey 100

Perficient

SEPTEMBER 15, 2020

Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users. What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies? Consumer needs simply must come first.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

SEPTEMBER 22, 2020

QSRs that offer mobile order-ahead options as well as convenient online ordering methods are expanding their sales significantly through these digital channels during the pandemic. It also analyzes how focusing on the customer experience can help prevent such fraud in the first place. percent to 45.6 million this year.

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Payments Security As A Digital Business Enabler. Or watch its digital disruption.

Security 100

Security CA Payments Big Data 100

PYMNTS

SEPTEMBER 29, 2020

Global chargeback volume, the study showed, will reach 615 million by 2021, largely coming from customers frustrated and disputing transactions, the release said. Johan Gerber , executive vice president of cyber and security products at Mastercard, said the greater digital dependency of the coronavirus era made this new development necessary.

Online 243

Online Guidelines Study Fraud 243

PYMNTS

JUNE 17, 2020

The habit of mobile ordering food for delivery hit new heights during the lockdowns, for example, and it’s one change that isn’t going anywhere. With its new importance as a revenue stream, mobile ordering is driven in part by reviews and the exchange of customer data. Where you find customer data, you also find cybercrooks.

Tools 141

Tools social media Fraud Mobile 141

PYMNTS

MAY 26, 2016

When looking for evidence as to why in-store mobile payments haven’t taken off (a hot topic in Karen Webster’s column this week), there are a number of factors to consider but only one real guiding principle: certainty. Mobile Payments Attitude. The biggest reason cited for wanting to add mobile payments?

Mobile 132

Mobile Payments Las Vegas Operations 132

PYMNTS

APRIL 25, 2019

The PAUL UK bakery chain has teamed up with Yoyo for a mobile payments app in Europe , Repay Holdings, LLC , along with parent company Hawk Parent Holdings, is expanding into Canada and WorldRemit is working with Paga for remittances to users in Nigeria. To make a payment, diners will have to connect their debit/credit card to the app.

Mobile 115

Mobile Payments Customer Experience Report 115

Banking Exchange

JUNE 7, 2019

Advances in digital identity authentication are providing a better customer experience while shrinking the window for losses Technology Retail Banking Tech Management Mobile Online Cards Security Checks/Remote Deposit Capture Core Systems Cyberfraud/ID Theft Risk Management Customers Financial Research Feature Financial Trends Feature3.

Fraud 107

Fraud Risk Management Customer Experience Trends 107

PYMNTS

OCTOBER 1, 2019

where at least one vital and robust sector of commerce has yet to adopt the global security standard en masse. It’s not hard to find experts who predict that, even with the new date, gas stations will fail to comply with the deadline, which is set by card networks. 1, 2020 — at one point, the deadline was in 2017. LISNR Offering.

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

JULY 16, 2019

Banks and credit unions looking for safer and more efficient digital and mobile services for debit and credit cards can now turn to the cloud. This option allows mid-sized and smaller issuers to more quickly and easily launch these services and compete with large national banks on digital customer experience.”.

Innovation 128

Innovation Compliance User Experience Cards 128

PYMNTS

FEBRUARY 26, 2020

Digital banking and payments firm i2c is partnering with next-generation commerce firm Sightline Payments to deliver cashless, mobile and omnichannel programs to over 45 gaming resorts, state lotteries, digital gaming and sports betting sites across eight states, i2c announced on Wednesday, Feb.

Oregon 232

Oregon Pennsylvania Innovation Operations 232

PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

FEBRUARY 25, 2019

In a press release, the companies said the Visa Secure Access Module (SAM) helps those enterprises facilitate contactless payments through contactless cards, phones and wearable devices. Visa and Planeta said on Monday (Feb.

Payments 142

Payments Metro Operations Customer Experience 142