PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Payments Security As A Digital Business Enabler. CA Technologies’ Roadmap.

Security 100

Security CA Payments Big Data 100

NCR

MARCH 22, 2017

Today, millennials are the largest generation in the United States – and their levels of entrepreneurship are unprecedented. Millennials are starting more businesses than previous generations, and they’re starting them at a younger age than their predecessors.

Millennials 49

Millennials Innovation Digital Banking Security 49

PYMNTS

DECEMBER 11, 2019

Technology and social media company Facebook is also growing more involved in the sharing economy. That means taking a closer look at buyer and seller payments, as well as security measures, on the platforms, said Colin Gardiner, chief revenue officer of shared RV marketplace Outdoorsy.

Marketing 132

Marketing Millennials social media Case Study 132

Insights on Business

FEBRUARY 7, 2019

Now, advances in technology are finally enabling them to plan for the retirement that they want by automating a critical part of financial planning: wealth decumulation. Social Security Administration says that 65-year-old men today can expect to live until nearly 85 on average, with women reaching nearly 87. An uncertain future.

Technology 102

Technology Study Security Management 102

Banking 2020

APRIL 28, 2015

Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control. He has worked on multiple process initiatives for systemic improvement.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

PYMNTS

OCTOBER 1, 2019

where at least one vital and robust sector of commerce has yet to adopt the global security standard en masse. Every mandate or chance to upgrade payments technology is, after all, a chance to upgrade the customer experience tied to payments. EMV seems to be that payments issue that just won’t go away, but not in the U.S.,

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

SEPTEMBER 17, 2019

Impending 5G technology holds a great deal of promise for many industries, especially for financial institutions. A 5G network could markedly improve mobile banking apps’ speed, security and ease of use. Bridge millennials were the most likely to use an app to open a new account with a bank (23.8 percent of Generation Z and 55.2

Mobile 187

Mobile Millennials Study Digital Banking 187

PYMNTS

JUNE 28, 2017

From their affinity for brunch (and avocados on toast ) to their attachment (uncorded, of course) for subscription services , it’s no secret millennials have some significant spending differences compared with older generations. Focusing on mobile millennials. Making faster payments more secure. That can be a tremendous help.

Millennials 108

Millennials Security Mobile social media 108

Insights on Business

JUNE 14, 2017

increasingly sophisticated security threats; and, most recently, shifting customer expectations driven in large part by millennials. Millennials are a fastidious breed. They rapidly leverage technology to compare options such as prices, features, and banking reputation when purchasing products and services.

Marketing 156

Marketing social media Millennials Customer Experience 156

PYMNTS

JUNE 27, 2019

Fraudsters are finding new ways to slip past technological defenses, which leaves banks constantly upgrading the tools used to keep them out. For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

AUGUST 15, 2017

The growing popularity of mobile order-ahead is hardly news in the restaurant industry, where customers — especially millennials — crave the convenience, speed and personalization of a mobile ordering experience both in quick-service restaurants (QSRs), coffee shops and fast-casual dining environments.

Mobile 193

Mobile Millennials Survey Technology 193

PYMNTS

JANUARY 22, 2020

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. Indeed, as the recently completed National Retail Federation (NRF) retail show in New York City demonstrated, commerce keeps moving to what Webster called in the webinar a “customer-centric approach.”

Retail 137

Retail Millennials New York City social media 137

Accenture

JUNE 16, 2017

The headline findings from our study suggest that this investment is justified, with fully two-thirds of all UK customers and 74 percent of millennials saying they’d be willing to receive entirely computer-generated advice on relatively simple decisions such as which type of bank account to open (see Figure 1).

Millennials 186

Millennials Maine Study Security 186

Insights on Business

OCTOBER 10, 2017

Here is a preview of our focus at this year’s Sibos: Enterprise blockchain – IBM is leading the advancement of blockchain with many projects under way in financial services including foreign exchange payments netting , private equity administration , securities lending and trade finance.

blockchain 87

blockchain Customer Experience Compliance Fraud 87

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

NOVEMBER 6, 2017

If millennials are the future of, well, everything in payments, then mobile is the future of everything in payments. But the fact remains that millennials are tethered to their keyboards, of the small-screen size. Yes, that is a rather bold statement. And take it with as many grains of salt – or none – as you wish.

Millennials 105

Millennials Mobile Examples Payments 105

Accenture

JUNE 16, 2017

The headline findings from our study suggest that this investment is justified, with fully two-thirds of all UK customers and 74 percent of millennials saying they’d be willing to receive entirely computer-generated advice on relatively simple decisions such as which type of bank account to open (see Figure 1).

Millennials 150

Millennials Maine Study Security 150

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. As millennials rise through the ranks and within the ranks, we see the rise of what he termed “digital natives.”. The small banks have secured a similar message but for different reasons.”. An Analogy.

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

SEPTEMBER 21, 2018

“We want to provide the most seamless customer experience possible, and allow customers to interact with us and transact with us and use our product as freely as we can. But, obviously, there are negative forces out there that want to take advantage of customers.”. Getting Customers To Buy In.

Fraud 100

Fraud Security Cards Mobile 100

William Mills

APRIL 21, 2016

The Mortgage Bankers Association’s National Technology in Mortgage Banking Conference and Expo was held April 3 rd through 6 th in sunny Los Angeles, California. Discussions were driven by themes that are currently transforming the mortgage industry, one being the idea of customer experience.

Conference 40

Conference Los Angeles Customer Experience Millennials 40

PYMNTS

APRIL 30, 2019

Along the way, retailers are leveraging, and will continue to leverage, the latest payments technology developments to maximize revenue, while maintaining security of the transactions themselves. He noted that software solutions also improve the customer experience through marketing schemes and loyalty promotions.

Retail 138

Retail Data Operations Payments 138

Abrigo

MAY 5, 2022

Banking Transformed Banking Transformed by the Financial Brand’s Jim Marous has new episodes several times a month and features executives from financial institutions, financial technology firms, authors, consultants, and other experts in the banking industry.

Community 195

Community Lending Maine Resources 195

PYMNTS

DECEMBER 3, 2019

In a feature story, PYMNTS spoke with Russell Castagnaro, director of digital transformation at the Colorado Governor’s Office of Information Technology, about the functionality of myColorado and how it meets the concerns of resident over privacy as well as security. How Instant Payments Ignited In Just Three Short Years. he asked. “I

Fintech 132

Fintech Colorado Payments Operations 132

PYMNTS

DECEMBER 28, 2018

It may come as no surprise to readers that, when asked about what influences the use of one payment method over another, credit union (CU) customers said it comes down to convenience and security. I don’t want to experience any friction, but I want full security,” he said. Making Security Stronger And More Subtle.

Fraud 131

Fraud Mobile Security Cards 131

PYMNTS

MAY 24, 2019

Companies are using artificial intelligence (AI), application platform interfaces (APIs) and other technologies to create new channels for service and customer communication to appeal to a wide range of users. And in a reverse move, Airbnb has acquired Hotel Tonight to expand its customer base.

Online 130

Online Millennials Payments Customer Experience 130

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. Wary of alienating existing customers, they do not want to alter their current branding.

Digital Banking 171

Digital Banking User Experience Branding social media 171

Independent Banker

AUGUST 26, 2015

Paperless document-signing technology is growing among banks and consumers. But with the emergence of electronic signature technology, we’ve had to rethink some of assumptions. However, the adoption of electronic signature technology hasn’t been an easy undertaking. By Mark Pfeifer.

Community Bank 70

Community Bank Minneapolis Community Online 70

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. Much has been written about artificial intelligence (AI)-powered tools for fraud detection and security. What else can it do, though, especially for online marketplaces?

Customer Experience 109

Customer Experience Millennials Retail social media 109

PYMNTS

APRIL 9, 2019

When it comes to digital card management (one element of the technology that powers the card replacement journey described above), BV said it helps to understand the personas that use the service, and what motivates them to do so. He noted that there are not demographic cheat codes that point to the bucket into which a consumer might fall.

Cards 153

Cards Management Security Millennials 153

FICO

DECEMBER 5, 2022

Financial Institutions, such as banks, have expended great effort to improve digital security, yet bad actors are multiplying and attacks have increased in scope and frequency. Yet along with digital adoption, FIs are also butting up against entrenched consumer thinking that creates security risks. Tue, 07/02/2019 - 02:45.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

APRIL 29, 2019

During those fueling runs, according to Frieden, consumers typically have three to four minutes of relatively idle time — time in which trained C-store workers could deliver to those vehicles at the pump products that were pre-ordered and already paid for by those consumers (perhaps via their connected vehicle eCommerce technology).

Mobile 152

Mobile Maine Trends Retail 152

NCR

NOVEMBER 6, 2017

Banks have spent a lot of time in the last few years trying to attract the attention of affluent millennial consumers – those born between the early 80s and mid-90s, who are currently an immensely attractive segment for financial institutions. Don’t mix them up with millennials. Putting technology first.

Millennials 73

Millennials Study Groups Mobile 73

ZootBlog

MAY 6, 2016

Biometrics technology creates a better user experience because authentication is faster and easier than remembering countless user names and passwords or going through the motions of answering KBA questions. Biometrics is quickly becoming another layer of defense to keep our transactions secure.

Security 60

Security User Experience Millennials Maine 60

PYMNTS

AUGUST 17, 2017

With each passing decade, the buying patterns of teens undoubtedly and unequivocally see a shift alongside the advances in technology. Teens, which some may often view as digital natives, are proving to be an interesting conundrum for retailers to tap into.

Retail 127

Retail social media Online Mobile 127

PYMNTS

JANUARY 29, 2019

face pressure to step up technological advances, where inexorable movement toward digital and consumer-focused services can foster a disconnect that, left unaddressed, will turn loyalists fickle. He added, though, that security remains the number-one reason why members choose a particular card. Brick-And-Mortar Important, Too.

Innovation 176

Innovation Fintech Data Community 176

PYMNTS

AUGUST 17, 2017

With each passing decade, the buying patterns of teens undoubtedly and unequivocally see a shift alongside the advances in technology. Teens, which some may often view as digital natives, are proving to be an interesting conundrum for retailers to tap into.

Retail 114

Retail social media Online Mobile 114

Cisco

MAY 25, 2021

Financial Services Bank, Insurance & Wealth industry participants are actively addressing how to balance and deliver a safe return to work, with the right mix between a Secure Remote Workforce and Trusted Workplace to ensure business resiliency for all types of work, independent of work locations.

Strategy 71

Strategy Mobile Study System 71