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Starbucks To Open Pickup Location In New York City

PYMNTS

As the company modernizes and reimagines the customer experience in stores located in high-traffic metropolitan areas, Starbucks plans to open a Starbucks Pickup store in New York City on Tuesday (Nov. Our customers who are on-the-go have told us that connection and convenience are important to them.”

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Wall Street Woes Take The Retailer’s Eye Off The Customer

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The second is the stock market – which, for retailers, has become completely untethered from reality. While the unemployment rate has settled around 10 percent and big retailers are declaring bankruptcy with disturbing frequency, the stock market is where most people would like to be right now: back on New Year’s Day, 2020.

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NYC’s Payoneer Acquires optile To Bolster Payment Technology

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New York City digital payment platform Payoneer is set to acquire the Germany-based open payment orchestration platform optile , Payoneer announced in a press release on Tuesday (Dec. optile’s orchestration platform was developed for global ventures to quickly expand to additional markets.

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How Experiential Retail Is Giving Physical Stores An Edge

PYMNTS

One of the most commonly talked-about and executed strategies in the 2020 connected commerce world is experiential marketing. But experiential marketing is also a customer-centric strategy intended to drive customer retention and strengthen the bond between retailer and consumer. Wine and cheese for the shoppers?

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Salesforce Taps Amazon For Call Center AI

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Service agents traditionally have had to gather data from many sources to tackle the needs of customers. This new service keeps all information in one place to enable tracking of customers’ assets, orders and support history. The new services were announced at Salesforce’s Dreamforce conference Nov.

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Innovating New Direct Paths To Customers For DTC Startups

PYMNTS

Which is what drove DTC food brand Hungryroot to open its first pop-up store this spring in New York City, according to Mollie Chen, vice president of brand and customer experience. We’re hoping the store will put us in touch with more customers and real-time feedback,” she said in an interview.

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The Global Connected Retail Market May Top $82B By 2025

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Retail is undergoing a reinvention with the rise of eCommerce, and merchants are trying new approaches to their brick-and-mortar stores. Nordstrom , for example, has rolled out a new store concept , Nordstrom Local, that premiered in West Hollywood. It can, however, “mean trusting an expert to pick out a selection of items.”.

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