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How emerging tech can drive world-class banking customer experiences

Insights on Business

Watch the video. Customers are the catalyst and elixir for change and innovation. Customer expectations will force financial services institutions to change the way they do business or these companies will get left behind. Three key takeaways. The right talent will transform your business.

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Four building blocks of an employee onboarding process for remote workforce

Perficient

This blog explores how leadership can help kick off their commitment from the new hire’s onboarding stages. Consider setting up a video conference with the employee’s immediate team, with a presentation that includes, Org Chart, photos, names and titles of team. Helping bridge the transition is the onboarding process.

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Personalization in Financial Services Works, but Changes Will Be Required

Perficient

These companies are experimenting aggressively with personalized search experiences, attribute-based contact routing, custom call scripting, and social media text analysis to know when and what to communicate to consumers, predict actions, optimize offers, and identify when they are ready to buy.

Analytics 309
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How Can Community Financial Institutions Improve? Project Management.

Jeff For Banks

In this video blog, I discuss my thoughts on community financial institutions upping their project management game. The ones that create the greatest value in terms of reducing resources needed to run the bank, or improve your most valuable customers' experiences. Here are the high level steps: 1. Maintain accountabilities.

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Future of Customer Experience in Digital Banking

Banking 2020

This digital experience is vital, as it determines whether they should stay or move to different banks for better service. At this juncture, customer experience is primarily decided by speed, anytime-anywhere-any device banking, security and simple intuitive clicks. Suman Kumar Chandra is the Director of Delivery at Virtusa.

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Be a Sitecore Architect at Perficient

Perficient

In the video below, Megan Jensen , solutions architect for Perficient’s Sitecore practice, talks Sitecore 10’s advanced audience segmentation features which deliver rich insight about your audience. More blogs from our Sitecore team: How Leadership Drives Motivation for Career Growth at Perficient.

Training 322
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What Quibi’s Flameout Teaches Us about Behavior Change

Perficient

Turntable seamlessly adapts the video display to match the orientation of the device as it changes position. Quibi even worked with directors and editors to optimize video for Turntable. It’s unfair to fault Quibi’s leadership for failing to anticipate a global pandemic. In portrait mode, you see close-ups.

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