The Future of Fintech Video Series: NTT Data
Payments Dive
FEBRUARY 28, 2019
NTT Data Services’ Sean Breen discusses some of the challenges facing banks when it comes to the customer experience.
Weekly Wrap: PPP forces advances in automation, while Moven bails [VIDEO]
Bank Innovation
APRIL 17, 2020
Meanwhile, Moven, a “Gen 1” fintech startup, gave up on being a challenger bank, handing over […]. This week’s banking innovation continued to be dominated by efforts to automate the Payroll Protection Program loan underwriting — before the PPP funds ran out this week, that is.
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What can fintech learn from video games?
BankNXT
APRIL 27, 2017
Will Beeson talks to Alvaro Alvarez del Rio and Aman Ghei about how video games could influence customer experience in fintech. What can fintech learn from video games? on BankNXT.
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Weekly Wrap: Several key findings from CB Insights’ 2Q fintech funding report
Bank Innovation
AUGUST 16, 2019
Welcome to the latest episode of our weekly wrap video series, for the week ending August 16, 2019. In this episode, Suman Bhattacharyya, deputy editor of Bank Innovation, speaks with Lindsay Davis, senior intelligence analyst at CB Insights, about several findings in her second quarter fintech funding report.
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Weekly Wrap: Visa acquires Plaid and retailers embrace fintech
Bank Innovation
JANUARY 17, 2020
Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 17, 2019.
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How emerging tech can drive world-class banking customer experiences
Insights on Business
DECEMBER 7, 2018
Watch the video. Customers are the catalyst and elixir for change and innovation. Customer expectations will force financial services institutions to change the way they do business or these companies will get left behind. Three key takeaways.
Weekly Wrap: MoneyLion prepares for growth, as fintechs focus on holiday promotions
Bank Innovation
NOVEMBER 27, 2019
Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, November 29, 2019.
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Weekly Wrap: Canadian fintech gets funding injection, as BMO tackles gender identity
Bank Innovation
DECEMBER 6, 2019
Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, December 6, 2019.
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The Best Opportunities for Retail Banks to Improve Customer Experience
Cisco
MAY 29, 2019
In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.
Alacriti, Glia Team Up To Offer Banks Digital Customer Service On Payments
PYMNTS
NOVEMBER 10, 2020
Payments FinTech Alacriti has announced a partnership with Glia , which works in digital customer service, for new customer service options for payments needs, according to a press release. With Glia's customer service program, customers can access a wide variety of communication methods, including messaging, video or voice.
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The Best Opportunities for Retail Banks to Improve Customer Experience
Cisco
MAY 29, 2019
In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.
What makes you think?
Insights on Business
FEBRUARY 26, 2018
Watch the video. It’s clear: Customer Experience is the battleground for banks, insurance, and financial services companies. Pressures from fintech competitors, regulators, cybercriminals threaten the relationships incumbent banks have built with their customers.
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Personalized Marketing: What Banking Customers Really Want
Perficient
APRIL 20, 2023
blockchain, digital wallets, money center banks, emerging payment solutions, digital lending, economic turmoil, and fintech disintermediation). Not to mention, institutions face new, more sophisticated threats every day that defy the ways in which they’ve traditionally conducted business (i.e.,
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Weekly Wrap: Takeaways from Bank Innovation Ignite 2020
Bank Innovation
MARCH 6, 2020
In this episode, editors discuss the following news developments: How embedded finance can expand into new areas; How banks are taking inspiration from startups in developing customer experience; and How nonbank lenders are tailoring their offerings for […].
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The Future of Fintech Video Series: NTT Data
ATM Marketplace
FEBRUARY 28, 2019
NTT Data Services’ Sean Breen discusses some of the challenges facing banks when it comes to the customer experience.
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Weekly Wrap: N26 grows US customer base, Venmo embeds with brands
Bank Innovation
JANUARY 31, 2020
Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 31, 2019. In this episode, editors discuss the following news developments: Venmo’s path to profitability; Berlin-based digital bank N26’s U.S. expansion; and Why a digital bank in Texas is awarding miles instead of interest.
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What Can Banks Learn From The FinTechs?
Insights on Business
FEBRUARY 19, 2016
These firms collectively known as FinTechs or Financial Technology firms are disrupting the banking industry by dis-intermediating across a banking customer’s financial value chain. What can banks learn from the FinTechs? This will help maximize the impact and value for both topline growth and bottom-line optimization.
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Weekly Wrap: Takeaways from Bank Innovation Ignite 2020
Bank Innovation
MARCH 6, 2020
In this episode, editors discuss the following news developments: How embedded finance can expand into new areas; How banks are taking inspiration from startups in developing customer experience; and How nonbank lenders are tailoring their offerings for […].
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What Can Banks Learn From The FinTechs?
Insights on Business
FEBRUARY 19, 2016
These firms collectively known as FinTechs or Financial Technology firms are disrupting the banking industry by dis-intermediating across a banking customer’s financial value chain. What can banks learn from the FinTechs? The post What Can Banks Learn From The FinTechs? appeared first on Banking Industry.
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Mini-Silos: The Opportunity Fintechs Bring to Banks
ZootBlog
MARCH 29, 2016
It is well known that silos have long prevented banks from achieving the ideal customer experience, because they create a fragmented user experience. The irony is that fintechs are creating mini-silos with the variety of options consumers are using,” she said.”This Fintech companies can only disrupt so much.
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Weekly Wrap: Banner week for fintech acquisitions
Bank Innovation
FEBRUARY 21, 2020
Welcome to the latest episode of our Weekly Wrap series, for the week ending Friday, Feb.
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Today In Payments: Cross-Border Payments Network Thunes Raises $60M; Klarna Debuts Social Shopping In UK
PYMNTS
SEPTEMBER 8, 2020
Thunes, the FinTech startup that operates a global cross-border payments network for emerging economies, announced on Tuesday (Sept. The new features include price reduction, online deal notifications and product alerts for customers. Plus, Epic Games has again asked a California judge to reinstate Fortnite to Apple’s devices.
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Why UK Fintech Evergreen Chose FICO Decision Modeler
FICO
MARCH 6, 2019
Evergreen Finance London Ltd, a leading UK fintech that operates as MoneyBoat.co.uk , have recently selected FICO technology and analytics to automate lending decisions. No company has as much experience as FICO at building risk management systems for lending.".
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Weekly Wrap: SBA loans, SoFi and Galileo take center stage
Bank Innovation
APRIL 10, 2020
One week after the Small Business Administration launched its Paycheck Protection Program, banks and fintechs alike are still navigating best practices to get funding into the hands of small business clients. As COVID-19 continues to rattle the economy, startups are launching new products and features to engage customers.
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What Can Banks Learn From The FinTechs?
Insights on Business
FEBRUARY 19, 2016
These firms collectively known as FinTechs or Financial Technology firms are disrupting the banking industry by dis-intermediating across a banking customer’s financial value chain. What can banks learn from the FinTechs? The post What Can Banks Learn From The FinTechs? appeared first on Banking Industry.
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What Can Banks Learn From The FinTechs?
Insights on Business
FEBRUARY 19, 2016
What should be their strategy for Digital Banking transformation and what they can learn from FinTech innovation? These firms collectively known as FinTechs or Financial Technology firms are disrupting the banking industry by dis-intermediating across a banking customer’s financial value chain.
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Weekly Wrap: Challengers court immigrants, as Kasisto evolves ‘banking brain’
Bank Innovation
FEBRUARY 7, 2020
fintech […]. In this episode, editors discuss the following news developments: Conversational AI company Kasisto’s closure of a $22M Series B extension funding round and its implications for the banking ecosystem; How FIS-owned Worldpay is working with U.K.
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From Cash Registers To Curbside, Innovation Continues To Drive NCR’s Digital-First Journey
PYMNTS
JANUARY 6, 2021
“The three verticals that we service at NCR today — banking, restaurants and retail — I think they had the common bond for us that they was all about, ‘how do you simplify operations and the customer experience?’” Brown said in a recent conversation with PYMNTS’ Karen Webster. “So So we led with technology.”. Nudging Evolution.
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318 Watson Marketing Delivers a Competitive Edge that Financial Institutions can Bank On
Insights on Business
JUNE 14, 2017
Pressures stem from a myriad of sources: competition from fintechs; unrelenting regulatory environment; associated costs of compliance (or non-compliance!); increasingly sophisticated security threats; and, most recently, shifting customer expectations driven in large part by millennials.
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Weekly Wrap: Fintechs during civil unrest, and Varo?s big Series D
BankInovation
JUNE 5, 2020
Many fintechs rallied for social justice on Twitter, but their offline actions were a mixed bag. Protests launched around the country this week in response to systemic racism and police brutality.
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Digital first in banking: Going beyond the interface
Insights on Business
FEBRUARY 27, 2019
The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers. AI is built into the video and photo apps we use. Make it smart.
How financial services firms are using chatbot technology to transform their businesses
Insights on Business
FEBRUARY 6, 2019
The Royal Bank of Scotland (RBS) is one great example of how chatbots can improve customer service in the banking industry. –>Watch the Raising Cora video series to learn more. –> Watch the Think Concierge videos to learn how to make the most out of Think 2019. Watch the video. IBMFintech Twitter.
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Financial services at IBM Think 2019
Insights on Business
JANUARY 17, 2019
And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Watch the video. Optimizing risk, compliance and security. IBMFintech Twitter. IBMLive Twitter.
Bankers as Buyers 2017 Message from William Mills Agency President, Scott Mills
William Mills
FEBRUARY 9, 2017
Investment in fintech remains strong year over year. Innovation in all things having to do with money is helping to improve both front and back office operations; remodeling the customer experience (CX); and generally making things faster (such as payments).
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5G and Wi-Fi 6 for banks? That makes perfect sense!
Cisco
APRIL 19, 2021
For banks, financial institutions and financial service providers, there are many new opportunities to improve, enrich and expand their services for customers. How this is already possible today is shown, for example, by the Video-Consult solution that Ratiodata created in cooperation with Cisco. More devices, more services.
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Digital Banking Commandment: Respect Your Customers’ Data!
FICO
MARCH 1, 2022
Financial institutions should view this digital transformation surge as an opportunity to embrace intelligent technology that helps enable exceptional customer experiences and valuable outcomes. Financial institutions have access to a lot of data – from customers themselves, third-party organizations, meta data, and many other sources.
Watch: Quatromoney demos its college budgeting tool
BankInovation
AUGUST 13, 2020
Quatromoney aims to turn college financial planning into a customized experience, instead of a one-size-fits-all approach. Quatromoney works with students and families to draw up personalized financial plans to pay for college. According to the company, its platform can help students calculate four years of payments in minutes.
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Finovate Debuts: SaleMove Brings the In-Person Customer Experience Online
Fintech Labs Insights
JANUARY 27, 2016
What if you could keep all the things you like about the in-person customer experience and leave out everything you don’t like? With its Engagement Platform – which won Best of Show honors at FinovateFall 2015 – SaleMove offers financial services and other companies the ability to provide an omni-channel experience.
Another Multibillion Dollar Week, And Yotpo Bags $22M To Connect Brands To Their Fans
PYMNTS
JUNE 15, 2016
The recent “Chewbacca Mask” viral escapade demonstrated one solid truth: The finest minds of Madison Avenue – Don Draper himself (were he real) – could not come up with any advertisement for a product better than a truly delighted and satisfied customer.
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Watch 10 Fintech Startups Pitch at FIS Demo Day 2020 (April 14)
Fintech Labs Insights
OCTOBER 20, 2020
In the past 5 years, FIS’s accelerator has helped 57 startups find product/market fit in the difficult-to-get-started fintech world. Cirrus Secure 7-minute demo @FIS Fintech Accelerator Demo Day. Award: MVP of the FIS 2020 Fintech Accelerator. Description : Platform for improving the collections process and customer experience.
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2021 GonzoBanker Awards
Gonzobanker
DECEMBER 17, 2021
A few years ago, very few people would have guessed that tens of billions of dollars would be invested in fintech vendors and solutions annually – except it happened. 2021 fintech investments, merger activities, and overall focus were off the charts. Best Fintech Acquisition by a Bank. Fintech Acquiring Bank.
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147 The growing interest in digital banks
Insights on Business
APRIL 28, 2017
Unlike digital banks, digital bank channels believe that superior user experience must go deeper than branding and can be achieved by delivering new mobile and online apps that are focused on customer experiences. They may find that the existing organization is either incapable of creative thinking or resistant to change.
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171 Cisco and Fiserv: Transforming the Customer and Employee Experience
Cisco
APRIL 20, 2016
Financial institutions must transform customer experiences to meet the demands of the future, or run the risk of impacting the bottom-line. They must also […].
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