Gonzobanker

MARCH 7, 2024

It happened this week: Fintech Meetup , one of the newer trade events that brought 4,000 or so fintech and banker types to Las Vegas. From panels to keynotes to hallways, here are a few things that caught my attention: AI: Next-gen customer experience? This shouldn’t be a new concept to bankers or entrepreneurs.

Las Vegas 147

Las Vegas Fintech Conference San Francisco 147

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. Yet, credit must be given to bankers who are finally pouring real financial investment and attention into these new experiments.

Fintech 166

Fintech Customer Experience Conference Technology 166

Accenture

SEPTEMBER 25, 2017

It’s a concept that banks and financial technology (fintech) companies should—and are—quickly learning. Five years ago, industry watchers forecasted fintech to be the imminent and dramatic demise of traditional banking. Likewise, fintechs are realising that flying alone can be energy sapping.

Fintech 153

Fintech Customer Experience America System 153

Celent Banking

FEBRUARY 1, 2017

Customer experience initiatives are typically the most numerous. The standards of customer engagement are constantly changing, and banks are experimenting with new ways to drive increased satisfaction, higher revenue, and greater loyalty. Three themes stand out this year. Submissions were a mix of the two approaches.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

PYMNTS

JANUARY 13, 2021

Ingo Money CEO Drew Edwards recently told PYMNTS that “Historically, banks have viewed FinTechs through an ‘us versus them’ lens — and rightly so, because, in so many cases, the banks were disintermediated or relegated to become ‘dumb vaults’ for the FinTechs they partnered with. Consumerization Continues. “A

Fintech 130

Fintech Customer Experience Lending Risk Management 130

Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. Digital account opening remains a top focus for new and replacement systems in 2020.

Strategy 110

Strategy Fintech Study Customer Experience 110

Perficient

JANUARY 12, 2021

Customers want to have an overall engagement with their financial institution around products and services that are easy to use, convenient, safe, and maintain their privacy. Banks will spend a significant amount of time and money in 2021 to create that compelling customer experience.

Trends 332

Trends Fintech Customer Experience Innovation 332

Insights on Business

MAY 22, 2019

Legacy systems were designed to see and stop easily recognizable, repetitive fraud patterns, however modern “anytime, anywhere” banking on mobile devices has made fraud detection much more challenging. Protecting customers and the customer experience. billion to nearly $50 billion.

Customer Experience 87

Customer Experience Payments Fraud Security 87

PYMNTS

JUNE 25, 2019

Banks are required under PSD2 to develop API portals that provide their customers’ data to interested third parties, thus enabling such entities to build and offer competing products and services. They are [already] being challenged by a lot of the FinTechs and the larger technology companies.”.

Fintech 122

Fintech Customer Experience Data User Experience 122

Bobsguide

SEPTEMBER 19, 2022

Banks are depending on the cloud to build better systems for the future, but legacy technology is holding 62% of them back. The growing need to overhaul these systems is what powered GFT’s leap on the 2022 IDC FinTech Rankings. The post GFT Advances in 2022 IDC FinTech Rankings appeared first on Bobsguide.

Fintech 68

Fintech Taxes Customer Experience Industry 68

PYMNTS

APRIL 12, 2019

But FinTechs and financial institutions are increasingly crafting partnerships designed to help them both thrive in this global world of digital payment and commerce. It used to be — at least according to common perception — that FinTechs and financial institutions were viewed almost as cats and dogs, as natural, even eternal antagonists.

Fintech 168

Fintech Innovation Mobile Payments 168

PYMNTS

JUNE 5, 2020

Financial Institutions (FIs) that adopt open banking allow third parties like FinTechs to integrate with their application programming interfaces (APIs) to provide personalized financial management and payment apps that draw on bank customers’ data. We need to manage risk appropriately, but open banking is a good thing,” Davies said.

Security 174

Security Fintech Data Fraud 174

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 71

Customer Experience Retail San Diego Study 71

PYMNTS

DECEMBER 6, 2018

One of the biggest ways FinTech firms have been able to gain a competitive edge on traditional banks, for small business (SMB) customers, is through relationship-building. ” Like big banks, credit unions’ collaborations with FinTech firms are an investment in product and the small business customer experience, added Dryer.

Training 161

Training Fintech Lending Customer Experience 161

NCR

MAY 2, 2017

As fintechs and the UK’s ‘challenger banks’ have experienced accelerating growth over recent years, one of the notable trends we’ve seen in the financial services industry is personalization. The post Feel-good banking: Improving customer experience through personalization appeared first on Banking.com.

Customer Experience 75

Customer Experience Industry Operations Technology 75

PYMNTS

JUNE 21, 2019

Finding Friendly Ground With FinTech Firms. That is a big revelation — fundamentally, it means that when people are planning their future, saving for retirement or planning a loan for a home, they are willing to trust that to a FinTech simply because of ease of use and access,” she said. Using Data To Build What’s Next.

Fintech 163

Fintech Fraud Data ATM 163

Bobsguide

APRIL 29, 2022

based core systems with minimum integration effort. In this first of many planned releases, financial institutions simply visit marketplace.nxtsoft.com, select the core system they are utilizing and view a list of Fintech solutions to which NXTsoft has pre-built lifecycle connectivity.

Denver 148

Denver Atlanta Fintech United States 148

Bank Innovation

NOVEMBER 20, 2019

As the number of digital finance platforms grow, the pool of consumers underserved by the financial system is cause for concern, industry practitioners said at a financial services conference in New York this week.

New York 186

New York Fintech Conference System 186

Perficient

FEBRUARY 2, 2023

This card was useable in transaction terminals that accepted Visa cards, so no new POS systems were needed. In 2023, successful payment companies will continue to prioritize and emphasize the convenience and flexibility of transactions while balancing customer choice.

Industry 471

Industry Trends social media Payments 471

Abrigo

AUGUST 25, 2021

Takeaway 2 A consumer loan origination system can help FIs offer a fully digital retail lending experience. Takeaway 3 Enhancing the customer experience means delivering on customer expectations with digital offerings. Banking customers want fast, simple, and easy. Lean into Digital Adoption. Learn more.

Lending 195

Lending System Community Retail 195

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Abrigo

DECEMBER 22, 2023

Articles on creating a sound credit risk rating system and preparing for the possibility of new requirements such as the CFPB ruling were among the most-viewed throughout the year. But the benefits of automation are a key part of the customer experience. Here are Abrigo’s 10 top lending and credit risk blogs in 2023.

Lending 221

Lending Risk Management Community Management 221

PYMNTS

MAY 1, 2020

Regulators may have shifted their focuses away from these initiatives and toward making sure their customers have the financial access they need to survive the pandemic, but the long-term goals of. The FSS understands that innovations often lead to heightened systemic, operational and cyber risks, as well,” he noted. “[It]

Innovation 245

Innovation Regulation Digital Banking Security 245

PYMNTS

AUGUST 19, 2020

With B2B payments being an increasingly attractive target for innovators, the landscape is growing crowded as more banks and FinTechs roll out their accounts payable (AP) automation solutions. At the same time, he explained to PYMNTS, industry collaboration can mean combining banks’ and FinTechs’ biggest strengths.

Fintech 319

Fintech Resources Payments Industry 319

FICO

MAY 6, 2022

The best digital transformations result in data, systems, and processes all working together like a finely tuned orchestra. It’s painfully obvious to customers when a digital experience is disjointed – they can see the seams. Do the work for your customers; don’t pass the work along. compliance). The Bottom Line. “In

Digital Banking 52

Digital Banking System Data Customer Experience 52

PYMNTS

AUGUST 14, 2020

financial services system, the landscape is nowhere near as developed as in other markets like the U.K. “The only way that FinTech innovators can deliver those is via API integration into a financial institution.” has too many entrenched interests that fiercely oppose a democratized, open system.” ”

US 241

US Fintech System Data 241

PYMNTS

NOVEMBER 7, 2019

. “However, they have not been properly equipped with technology that helps convert customers from visitors into valuable, long-term clients. They need something more than just a POS — they need [customer relationship management (CRM)].” Inventory management is another component of supporting the customer experience.

Customer Experience 102

Customer Experience Fintech Industry Technology 102

PYMNTS

MAY 15, 2017

It would be fair to say that among the financial institutions we talk to, they all have some kind of FinTech partner program or digital innovation initiative. FI.SPAN allows banks to integrate open APIs from B2B banking and payment FinTechs. This allows both the customer and the bank to benefit.”.

Fintech 150

Fintech System Payments Innovation 150

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. The discussions were healthier, more compliance-focused, and with little expectations that banks were going to offer crypto to their customers any time soon.

Conference 221

Conference Las Vegas Fraud Case Study 221

Accenture

JUNE 17, 2019

Open APIs, for example, serve as a bridge between software components to connect banks with ecosystem partners (such as fintechs) in providing better customer service, enable end-to-end straight-through processing and help banks shrink their legacy systems’ footprint in favor of lightweight architectures built on microservices and the cloud.

Customer Experience 153

Customer Experience Operations System Software 153

PYMNTS

FEBRUARY 26, 2019

bank, has started beta testing of its PayMe System, a digital payment system for businesses. According to a report in Fintech Futures , HSBC started the beta test with 15 retailers in Hong Kong. They can now accept payments from customers that use HSBC’s eWallet. HSBC, the U.K.

social media 178

social media Millennials Fintech Retail 178

PYMNTS

JANUARY 14, 2021

The Clearing House's real-time payments offering, the RTP ® network, continues to gather steam with financial institutions (FIs), FinTechs and their business customers in this week's Payment Rail Innovation roundup. Pakistan Preps Instant Payment System. Wells River Savings Bank Joins The RTP Network.

Vermont 157

Vermont System Innovation Payments 157

Insights on Business

MAY 1, 2018

Global VP of Watson Financial Services, Vivek Bajaj, will kick it off with a keynote speech on how Cognitive and Blockchain are using regtech, augmented counter fraud and customer service and to ultimately, transforming financial services.

System 126

System Payments blockchain Fraud 126

PYMNTS

JUNE 8, 2020

Retail dispute management system Chargeback announced Monday (June 8) that it has closed a $6.6 He said the firm’s dispute management system is basically deployed across all major credit card and alternative payment ecosystems, but that navigating network rules remains a complex task for retailers who face growing chargeback issues.

Retail 142

Retail Management Customer Experience Capital 142

Urs Bolt

OCTOBER 17, 2018

Fintech to facilitate inclusive financial system establishment in China, say experts. Leveraged by tremendous customer data, Chinese Fintech companies have an edge over their Western counterparts in innovation applications.”. However, Fintech companies are influencing banks to become more tech-oriented.”

System 28

System Fintech blockchain Innovation 28

PYMNTS

DECEMBER 26, 2019

Red Hat, which launched in 1993, specializes in Linux operating systems — an alternative to Microsoft’s proprietary software. Furthermore, the lines between financial services, FinTech firms, payment providers and even open-source communities continue to blur as collaboration takes shape.

Software 132

Software Payments ATM Course 132

Cisco

MAY 5, 2021

Cisco’s guiding principle is to deliver architecturally integrated platforms that enable institutions to build resilient digital businesses – and with the inclusion of imimobile we’re as excited as our customers to build next generation client interaction systems with them. Multi-channel orchestration with individual channel APIs.

Customer Experience 126

Customer Experience Branding Tools Strategy 126