PYMNTS

APRIL 22, 2020

Banks must enable fast and seamless onboarding experiences, but these processes should also be secure. FIs do not really have the choice to make onboarding’s security procedures less stringent, however. Data and Authentication Frustrations.

Security 133

Security Data Fraud Tools 133

PYMNTS

APRIL 2, 2019

The brand is currently running a promotion that will allow users to gain points for free pizza by buying slices, even counting slices that are bought at other fast food pizza brands. Burger King, for example, is downgrading the price of its signature sandwich, the Whopper, to $.01 01 for a short period of time.

Security 152

Security Mobile Branding User Experience 152

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

MARCH 20, 2020

Madrid, Spain-based security firm buguroo is combatting account opening fraud with its bugFraud solution, which uses deep learning to detect fraud by measuring how application processes compare to legitimate transactions. Balancing seamless-but-fraud-free user experiences requires careful effort, however. About The Playbook.

Industry 225

Industry Fraud social media Security 225

PYMNTS

JULY 1, 2020

“From global customer acquisition efforts to real-time personalization of the user experience to infrastructure technology management, the opportunities are endless.”. For many FIs, cloud banking is the key to unlocking more resilient services while vastly improving customer experience.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

SEPTEMBER 15, 2020

They must reassure customers they are safe from viral contagion in sharing economy spaces while ensuring their personal data is secure from rising incidents of fraud. Payments providers are seeking more secure and compliant ways of onboarding and authenticating customers to help deter online fraud.

Report 206

Report Los Angeles Fraud Utah 206

Gonzobanker

MARCH 28, 2024

The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security. For example, does the institution want a unified experience for consumers and small businesses to differentiate from competitors?

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

Abrigo

MARCH 15, 2022

Improved Customer Experience. Strong customer acquisition is imperative for financial institutions looking to grow. Convenient access to free, local ATMs, security concerns, and being nervous about putting all of their funds in a digital bank were among the reasons provided. What’s all the excitement about?

Online 195

Online Lending Survey Digital Banking 195

PYMNTS

JUNE 6, 2016

Customers are drawn to banking technology that is easy to use yet secure enough to safeguard their personal information. For major banks looking to gain consumer trust while staying ahead of the technological curve, creating services that are both simple and secure can be a major challenge. Shaping a streamlined experience.

Security 100

Security Technology Training America 100

PYMNTS

DECEMBER 7, 2020

Pinning down the precise global total in sales lost to cart abandonment can be challenging, in part because approximately 60 percent of merchants lack the tools they need to adequately analyze customer conversions. This process extends into the next phase of the consumer journey, in which potential customers determine where to place orders.

Tools 142

Tools User Experience Security New York 142

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. Accelerating Collections.

Payments 160

Payments Cards Customer Experience User Experience 160

PYMNTS

APRIL 2, 2020

The goal for any security platform aiming to enable digital commerce is as simple in concept as it is incredibly difficult to execute: Give the good customers a great experience, and give the bad guys pretending to be good customers a rough ride.

Fraud 152

Fraud Data Security User Experience 152

Insights on Business

JUNE 14, 2017

increasingly sophisticated security threats; and, most recently, shifting customer expectations driven in large part by millennials. More than ever – millennials seek customized experiences without a corresponding increase in prices. Millennials are a fastidious breed. They are tech savvy, mobile and social.

Marketing 156

Marketing social media Millennials Customer Experience 156

South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan. In these sessions, you can dream.

US 195

US Training Examples Data 195

PYMNTS

MAY 20, 2020

Many of us are buying goods or services (streaming media, for example), that were not on the radar before. At the same time, merchants must be able to onboard new customers in a streamlined way to capture revenue opportunities as they materialize, while fighting fraud in the dynamic way that the new eCommerce environment demands.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

JANUARY 9, 2019

To beat fraudsters at their own game, retailers must change the technology they are relying on and do so in a way that doesn’t add friction to the user experience, said Shamoun Siddiqui, chief information security officer for luxury department store chain Neiman Marcus.

Fraud 109

Fraud Retail Security Online 109

Insights on Business

JUNE 14, 2018

Today, if banks want to continue to succeed, they must reinvent themselves once again from generalist to specialist by creating new products that enable banks to build better forms of customer experiences. Digital reinvention at its most fundamental level reconceives banking using a customer-first or customer-centric perspective.

Customer Experience 115

Customer Experience cryptocurrency Technology blockchain 115

FICO

AUGUST 27, 2020

Customer experience. There is a fine balance to be struck between managing ID security and offering customers an acceptable experience. If you make security too difficult to fulfil then you risk losing business. Working from home and data security. Retaining customer trust.

Management 52

Management Fraud Security Examples 52

PYMNTS

SEPTEMBER 7, 2017

We target the shortest possible time to deployment for our new customers. For example, our Fraud Desk department is a business model innovation we came up with to help customers who need to augment their fraud operations that go beyond our models/products. PYMNTS: Where do you look for innovative ideas, and why?

Analytics 116

Analytics Fraud Innovation Industry 116

ZootBlog

JANUARY 7, 2016

Cloud computing, a model of computer use in which services stored on the internet are provided to users on a temporary basis, is finding its way back into financial industry conversations. Given the security, privacy, and regulatory concerns of cloud deployment, do banking and the cloud belong together?

User Experience 79

User Experience Security Community Innovation 79

PYMNTS

MARCH 23, 2018

In financial services today, security and innovation can work with each other, and against each other. But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens. At the same time, providers must ensure a positive, consistent customer experience.

Innovation 186

Innovation Security Customer Experience Technology 186

FICO

DECEMBER 20, 2022

Two quick examples — first, I thought my two favorite baseball teams would have outstanding postseason runs and I felt like I was in great shape. Buy-Now-Pay-Later Will Win on Customer Experience but Needs Enhanced Security. BNPL usage is beginning to hit critical mass, with roughly 60 million users today.

Fraud 52

Fraud Payments South Carolina Compliance 52

Insights on Business

OCTOBER 12, 2018

Digital transformation for the financial industry considers unique challenges such as non-traditional entrants, regulatory demands, and an increased demand for integrated customer experiences. The recently announced Bandwidth Alliance is one such example of an ecosystem, among many).

Innovation 87

Innovation Strategy Industry Technology 87

PYMNTS

FEBRUARY 25, 2020

“When we saw the trend [of] customers using these third-party apps, we, too, wanted to compete in this space by giving our customers a very similar P.F. Chang’s experience.”. For example], a button not being intuitive enough, or [not doing] what it was supposed to. [We The Secret Sauce Of Security.

Security 140

Security Mobile Chicago Trends 140

NCR

DECEMBER 27, 2015

Therefore, anything that banks can do to reduce this risk will be hugely important in rebuilding customer trust and giving individuals the confidence to make online payments. CVVs are already widely used as a security check during online payments, as the data is difficult to obtain without a fraudster having the card in front of them.

Fraud 40

Fraud Online Cards Security 40

NCR

MARCH 27, 2017

An openness to technology-driven growth and modernization can be the key to unlocking everything from more efficient business processes to a better customer experience. One key advantage of contactless withdrawal that will be equally appealing to banks and customers is the potential elimination of certain security threats.

ATM 40

ATM Cards Examples Technology 40

PYMNTS

NOVEMBER 24, 2020

With so many workflows involved, there are plenty of opportunities for the customer experience to go awry. Payments are one example of a customer-facing process that must be flexible enough to meet the needs of a variety of buyers. Tailoring For Unique Needs. This is just one of the challenges Briqpay aims to address.

Customer Experience 181

Customer Experience Meeting User Experience Examples 181

PYMNTS

JULY 31, 2019

Payments providers like Visa are focusing on solutions that increase speed and security for companies and individuals moving money between countries, while still offering seamless user experiences. “I Ensuring that cross-border payments are both compliant and secure requires extensive resources.

Payments 144

Payments blockchain Kansas Security 144

PYMNTS

OCTOBER 13, 2020

The general things everybody wants — transparency, for example, or lower cost structures — are definitely on the map. Increasingly said Halpin, bank clients are expecting a digital journey marked by flexibility, where banks’ corporate services can scale and pivot alongside clients’ changing interactions with their own customers.

Fintech 190

Fintech Payments Customer Experience Examples 190

Banking 2020

MARCH 12, 2015

Offering a seamless customer experience through the dizzying variety of channels—and every new app, exciting as it is for the customer, can seem like yet another channel all by itself—requires common platforms, enhanced integration, greater security and of course excellent navigation and other forms of user experience.

ATM 40

ATM Retail Mobile Atlanta 40

William Mills

MAY 11, 2016

It’s all done through the smartphone, with bank-level security. Chip card reader for when customers are shopping online to improve security. Customers can store all of their online profiles in one secure location to improve user experience. Digital customers are more profitable customers.

Video 40

Video Mobile social media Analytics 40

PYMNTS

FEBRUARY 22, 2017

For Fiserv, a focus on financial services innovation means a focus on the end-user experience. As a company that works primarily with other financial institutions to offer solutions for their own customers, both consumer and corporate, Fiserv has a wide reach in the FinServ space.

Innovation 129

Innovation Security Innovation Strategies Data 129

PYMNTS

JUNE 29, 2017

Apple created a movement that spanned across OS platforms toward truly consumer-friendly smartphones, where experience was re-imagined with “simplicity” in mind. The iPhone platform has enabled an incredible number of innovations that have made payments easier and more secure.

Apple 150

Apple Mobile Innovation social media 150

PYMNTS

OCTOBER 18, 2018

More specifically, 5G will result in more personalized shopping experiences and more precise marketing data and messaging, as pointed out by AT&T in an example that pretty much matches similar promotional efforts. “In Nonetheless, it’s a clear statement that when friction is removed from the user experience, people respond.”.

Retail 122

Retail Mobile Training Video 122

William Mills

SEPTEMBER 7, 2016

Also a pretty good customer experience. Showing cash envelopes as an example of a great budgeting system. Two steps in the process; enrollment (about a minute) using a drivers’ license as an example and now showing a voice enrollment. How can you preserve the digital user experience? I’ll have to learn more.

Mobile 40

Mobile Cards Fraud Data 40

FICO

MARCH 6, 2020

Our enterprise alert and case management solution handles alerts from various source systems and allows holistic 360° customer views across financial crime domains. Technology has the power to significantly improve compliance efficiency, reduce costs, add brand value, and increase the customer experience.

Compliance 81

Compliance Technology Fraud Analytics 81

Fintech Labs Insights

JANUARY 19, 2017

There are few challenges greater for FI than turning massive amounts of customer data into valuable insights on how to serve those customers better. “Everybody today seems to be focused on customer experience, and giving your customers whatever they want. Finovate: Who are your primary customers?

Data 12

Data Customer Experience User Experience System 12