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Customer Management Trends: Hyper-Personalization, Trust, & More

FICO

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

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Crowe Horwath: ‘Risk Sandboxes’ Bolster Innovation While Managing Compliance

PYMNTS

Ultimately, innovation is oxygen for companies in almost any vertical, as competition demands new products and services, improving customer experiences in unexpected ways. Can risk sandboxes become a proving ground for a firm’s competitive edge? Some companies view risk management and compliance as roadblocks to innovation.

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From CRE to Corporate Culture – BIG Ideas from 2020 ThinkBIG: Manage Risk. Drive Growth.

Abrigo

The banking industry has faced many challenges in 2020, from transitioning to CECL, managing Paycheck Protection Program loans, and navigating an unprecedented economic recession. More than 500 banking professionals across the country gathered for a two-day 2020 ThinkBIG: Manage Risk. Plan for new technology and innovations.

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Recap of Money 20/20 USA 2023 and 10 Banking Thoughts

South State Correspondent

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. Money 20/20 cocktail parties started at noon, and events from sponsored race car driving to helicopter tours were common. Maybe a topic for next year?

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Morgan Goodwin Links EdgeCTP Trade Tech With Western Union

PYMNTS

Recent world events have had a huge economic impact so traditional business, models must be replaced. Highly integrated digital trade is here, right now,” Geoff Runcie, managing director of Morgan Goodwin, said in the announcement. “We BankFX will be linked to the cloud.

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10 Lessons We Learned at the Nacha Smarter Faster Payment Conference

South State Correspondent

Last week, Nacha held its Smarter Faster Payments Conference in Miami, a significant event for over 1,800 bankers and vendors. Unfortunately, most banks don’t gather fraud data across payment channels or track “pre-crime events.” Fraud Risk Mitigation Fraud was the single largest topic at Nacha.

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Financial services at IBM Think 2019

Insights on Business

And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Optimizing risk, compliance and security. Event Hashtag: #Think2019. IBMFintech Twitter.