PYMNTS

APRIL 24, 2019

Reports have appeared all over social media, particularly via Reddit and Twitter , about Chipotle user accounts being pirated, with hundreds of dollars’ worth of food ordered to customer cards that those customers never saw. Are the customers wrong? These attacks are not one-time events, one particular way.

Trends 169

Trends Tools social media Data 169

Insights on Business

FEBRUARY 10, 2019

The conference holds an impressive line up of education and activities for financial leaders focused on developing a strategic point of view and prospective roadmap to lead their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace.

San Francisco 79

San Francisco blockchain Conference Video 79

Independent Banker

SEPTEMBER 30, 2021

We have to have the mobile and web banking for the transactions that don’t need our assistance, but that frees the staff up to spend time with customers when they really need it. If you want to develop trust on social media, you need to be there when your customers need you.”. Use social media to build trust.

Community 139

Community Community Bank social media Security 139

PYMNTS

JUNE 28, 2017

While he noted that more millennials will likely purchase cars and homes eventually, Vancini said the fact that these landmark events are happening later in life, if at all, has forced him and his team at Wells Fargo to come up with new ways of identifying and authenticating young consumers.

Millennials 108

Millennials Security Mobile social media 108

CB Insights

JUNE 5, 2019

Biometric technology such as facial recognition can quickly and accurately identify individual people and their emotional state, making it a powerful tool for ensuring security and preventing fraud. Food and beverage brands are offering a personalized experience by recognizing customers.

Technology 78

Technology US Company Security 78

William Mills

MAY 10, 2016

They offer chat bots for customer support, with the ability to create custom bots. One use case is to use a bot, via text messaging, to help customers when they have potential credit card fraud. They use Natural Language Processing algorithms for the customer interaction. Qumram – @QumramAG – [link].

San Jose 40

San Jose Customer Experience Mobile social media 40

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Favorite Gonzo quote of the event: “For 16 years, we’ve said our technology sucks … because it’s never good enough.” General Sessions.

Chicago 97

Chicago Retail Branch Design Training 97

William Mills

SEPTEMBER 9, 2016

I like the idea but I am a bit concerned about the potential for fraud from both companies and investors. You can look at life events such as marriage, credit card, new job, etc. That will show the likelihood that a customer may take an action such as leaving the bank. I need to learn more. Larger banks want an API and dig-down.

social media 40

social media ATM Mobile Customer Experience 40

FICO

JANUARY 8, 2021

Transforming the Customer Experience: Telecommunications. Telecommunication providers have access to massive amounts of customer data, which can be leveraged by analytics to drive smarter, more personal customer decisions and offers,” noted Tim VanTassel. Here are our top 5 posts from 2020. #1. Is COVID-19 ’the Turn’?”

Analytics 52

Analytics Analysis Lending Management 52

CB Insights

APRIL 10, 2019

The tech isn’t limited to protecting online data: CaixaBank in Spain is using facial recognition at its ATMs to provide bank customers with an extra layer of security. Face scanning helps to prevent fraud by eliminating the need for a PIN or even a card swipe, both of which are susceptible to being stolen. Social Media/Entertainment.

Industry 78

Industry Examples Security Technology 78

Gonzobanker

DECEMBER 14, 2023

The Financial Branding Quote of the Year Award – goes to Piper Sandler’s Scott Hildenbrand : “Every bank has a peer group to compare their financial ratios, but bank leaders should also have a social media peer group.” The Smarter Bank – Customer Experience Award – goes to Synovus Bank. Who says 2023 is a fintech winter?

Fintech 194

Fintech Community Regional Technology 194

William Mills

MAY 11, 2016

Helping banks with customer retention by transforming data into knowledge about their customer’s engagement and key events on their journey. This looks like a polling tool, to get quick client feedback, mostly about current events. The account has a tie into social media and sharing.

Video 40

Video Mobile social media Analytics 40

William Mills

MAY 11, 2016

From my understanding of their offering they let mid to large financial planners/consultants utilize state-of-the-art data tools in real time coupled with NLQ AI for a better customer experience, allowing a financial planner to do a better job for more clients in less time. This is a very sophisticated fraud detection technology! ^SR.

Video 40

Video Lending social media Analytics 40

William Mills

SEPTEMBER 7, 2016

03:04 pm Experian Fraud & Identity – https://www.experian.com/decision-analytics/identity-and-fraud/fraud-and-identity.html – @Experian – Adam Fingersh – GM and SVP, Fraud and Identity Solutions & John Sarreal. Also a pretty good customer experience. Demo: Bank application form.

Mobile 40

Mobile Cards Fraud Data 40

William Mills

MAY 9, 2018

I’ve participated in every US event except one as well as Finovate Europe last year. There are a number of great events in FinTech but this one I do my best to attend each year. Key Partnerships & Customers. This is either my 21st or 22nd Finovate; I’m not sure. Key Advisory Board Members.

Security 40

Security Samsung Strategy San Jose 40