PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

FICO

DECEMBER 13, 2022

Biometric Security Crucial for Fraud Protection and CX. Because customers value ease of use and good fraud protection most, FIs must balance scam protection with making things easy for good customers – but not TOO easy. Customers Prefer Easy & Safe. Customers Prefer Easy & Safe. Customers Prefer Biometric Security.

Fraud 52

Fraud Security Survey Customer Experience 52

PYMNTS

AUGUST 16, 2018

Both enable banks to dig out suspicious transactions, something many other solutions could not, according to David Berglund, senior vice president and artificial intelligence leader at U.S. In a recent interview with PYMNTS, he noted the development could help FIs find and recognize common elements in legitimate payment data. “AI

Digital Banking 101

Digital Banking Fraud Data Tools 101

Independent Banker

DECEMBER 31, 2022

The payments landscape is evolving, and customers’ needs are changing. Here’s how community banks can enhance their payments offerings. of banks’ revenues come from payments. Payments account for up to 30% of bank revenue, and that income stream is under attack. Top trends in payments.

Trends 140

Trends Payments Community Bank Texas 140

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

System 268

System Digital Banking Tools User Experience 268

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. Survey Findings: Digital Dominates, But Customer Experience Remains Important. Some Consumers Lack Confidence in Bank Security, Dissatisfied.

Survey 52

Survey Fraud US Customer Experience 52

CB Insights

JANUARY 5, 2021

High fees, poor customer experiences, and archaic technology have historically blocked many from accessing financial services. . get the state of challenger banks report. Below, we dive into how the Covid-19 pandemic has accelerated the shift to digital banking among these populations. Source: PwC. Globally, 1.7B

Digital Banking 98

Digital Banking US Online FDIC 98

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. Survey Findings: Digital Dominates, But Customer Experience Remains Important. Some Consumers Lack Confidence in Bank Security, Dissatisfied.

Survey 52

Survey Fraud US Customer Experience 52

PYMNTS

SEPTEMBER 16, 2020

To that end, in an interview with PYMNTS, Vincent Caldeira , chief technologist, Financial Services, APAC at Red Hat , said that moving to the digital age will require banks to renovate their suite of core banking functions (checking and savings, for example) by moving to the cloud — and to microservices in particular.

Digital Banking 294

Digital Banking Software System Meeting 294

PYMNTS

MAY 15, 2019

Persuading customers to choose one bank over another is never an easy task, and it’s only become more challenging in the saturated digital banking space. Around the Digital Banking World. Payments Remain Key to Bank of the West’s Customer Service. About the Tracker.

Digital Banking 189

Digital Banking Mobile Meeting Fintech 189

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. million identity theft reports filed in 2021, many of which relate back to banks and lenders. FICO Admin. by Sarah Rutherford.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

FEBRUARY 18, 2020

Banks are increasingly embracing new channels to offer seamless omnichannel services to their customers, but doing so often creates silos that handle large amounts of collected data. Estimates suggest that synthetic identity theft is responsible for approximately 80 percent of the banking industry’s credit card losses.

Fraud 131

Fraud Customer Experience Compliance Survey 131

Bobsguide

MAY 25, 2022

London — May 16, 2022 — Mindtree , a global technology services and digital transformation company, and Finastra , a leading financial technology provider, today announced a partnership to bring Finastra’s Fusion Payments To Go payments technology to banks in the Nordics, the UK and Ireland, as a managed service.

Management 113

Management Payments Innovation Technology 113

Bobsguide

JUNE 3, 2022

Orlando, Florida 10th February 2022 – Auriga, a global software provider for the omnichannel banking and payments sector, today celebrated the winning of the Peter Kulik Innovation Award from the ATMIA, the leading non-profit trade association representing the entire global ATM industry.

ATM 148

ATM Innovation Florida Software 148

PYMNTS

SEPTEMBER 17, 2019

About 40 percent of all ATO attacks now count as high-risk, meaning banks of all shapes and sizes must reexamine how they think about data protection, security and the tools they use to guard against emerging threats. Arou nd the Digital Banking World. digital bank Monzo. market debut. About the Tracker.

Fraud 196

Fraud Digital Banking Delaware Tools 196

PYMNTS

SEPTEMBER 29, 2020

Global chargeback volume, the study showed, will reach 615 million by 2021, largely coming from customers frustrated and disputing transactions, the release said. Johan Gerber , executive vice president of cyber and security products at Mastercard, said the greater digital dependency of the coronavirus era made this new development necessary.

Online 243

Online Guidelines Study Fraud 243

PYMNTS

DECEMBER 3, 2019

In today’s top payments news, Wells Fargo has selected former Santander head executive Scott Powell to be its new chief operating officer. Also, Visa is working with four global finance firms to help FinTechs issue plastic as well as digital payments. And London’s digital unicorn Monzo has appointed TS Anil to head up U.S.

Fintech 132

Fintech Colorado Payments Operations 132

PYMNTS

FEBRUARY 26, 2020

Digital banking and payments firm i2c is partnering with next-generation commerce firm Sightline Payments to deliver cashless, mobile and omnichannel programs to over 45 gaming resorts, state lotteries, digital gaming and sports betting sites across eight states, i2c announced on Wednesday, Feb.

Oregon 232

Oregon Pennsylvania Innovation Operations 232

PYMNTS

FEBRUARY 3, 2020

North America’s biggest independent digital remittance company is introducing Passbook for immigrants, to help them bypass the typical barriers of opening a bank account. The new banking solution offers secure international money transfer benefits without fees.

Cards 146

Cards Seattle Customer Experience Security 146

PYMNTS

FEBRUARY 3, 2020

North America’s biggest independent digital remittance company is introducing Passbook for immigrants, to help them bypass the typical barriers of opening a bank account. The new banking solution offers secure international money transfer benefits without fees.

Marketing 137

Marketing Seattle Customer Experience Security 137

Bobsguide

JUNE 3, 2022

Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. To guide customers, branch staff perform Meeter and Greeter roles to help users familiarise themselves with digital devices, as well as authenticate them.

Video 78

Video Customer Experience Operations Digital Banking 78

PYMNTS

OCTOBER 21, 2020

business development for Nium, noted that cutting-edge technology sets providers apart in a crowded payments landscape and that “new technology” improves customer experience. "We We are thrilled to be the trusted provider for international money transfer services for Unifimoney and its customers," he added.

Fintech 144

Fintech Customer Experience Compliance Security 144

PYMNTS

DECEMBER 10, 2020

Bank is trying to adapt to the pandemic holidays with new eCards meant to spread cheer through contactless cash gifting, according to a press release. The eCards can be sent alongside payments made as gifts via Zelle in the bank's mobile app. Bank customers, according to the release, and will be easy to include with payments.

US 161

US Cards Customer Experience Trends 161

South State Correspondent

JUNE 27, 2023

Bank data is much the same. You can survive as long as you use the same ecosystem, such as your core system and digital banking platform. For example, ISO 20022 defines the elements of a real-time payment, what constitutes a beneficial owner, or what happens during a transfer of securities for collateral (below).

System 195

System Data Examples Payments 195

PYMNTS

JUNE 9, 2017

“API banking becomes a crucial step that helps drive open innovations by new technologies for customers, business partners, and Mizuho Bank,” said Masahiko Kato, senior technical officer with Mizuho Bank in the press release. Through these, Mizuho Bank is aiming to enhance the digital customer experience, the bank said.

Customer Experience 184

Customer Experience Innovation Fintech Security 184

PYMNTS

MARCH 13, 2019

They must remain fully compliant with regulatory standards and combat fast-learning fraudsters while maintaining a frictionless customer experience. The ways banks use AI to validate transactions need to be less narrow, Monroe said. This influx of new data means banks must look beyond authenticating login credentials.

Fraud 134

Fraud Digital Banking Customer Experience Tools 134

Abrigo

MARCH 15, 2022

Not surprisingly, then, digital/online account opening solutions for consumers and digital account opening solutions for commercial or small business firms are among the top types of new systems banks are looking to select or replace in 2022, according to Cornerstone Advisors. Improved Customer Experience.

Online 195

Online Lending Survey Digital Banking 195

Bobsguide

SEPTEMBER 5, 2022

Through the workstations, customers can access all the services of the bank in ‘self-service’ mode, allowing them to conduct transactions and make deposits among other things. This means they can make payments, such as pay a utility bill or tax, using these workstations. Customers at the core.

Video 97

Video Digital Strategies Digital Banking Security 97

NCR

MARCH 22, 2017

And while digital services like mobile apps and online payments are a must, banks also need to rethink the most traditional elements of their business: visits to a brick-and-mortar bank branch. As the first true digital natives, millennials don’t separate their online and offline lives. More data security.

Millennials 49

Millennials Innovation Digital Banking Security 49

Insights on Business

FEBRUARY 27, 2019

Think of the changes in the past ten years in terms of how we deal with our banking needs. We moved from telephone banking to online or internet banking. The iPhone became more popular and apps got better and more secure. How should banks prepare for the digital future? Customer experience.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

DECEMBER 28, 2018

It may come as no surprise to readers that, when asked about what influences the use of one payment method over another, credit union (CU) customers said it comes down to convenience and security. I don’t want to experience any friction, but I want full security,” he said. Making Security Stronger And More Subtle.

Fraud 131

Fraud Mobile Security Cards 131

PYMNTS

JULY 13, 2020

This means banks need to carefully consider how to maximize their defense strategies while presenting minimal interruption to customers and enabling secure, smooth engagement. This Deep Dive examines how ATOs are launched and what FIs are doing to better identify and stop such attempts while safeguarding customers’ experiences.

Security 147

Security Fraud Survey Customer Experience 147

Bobsguide

JULY 12, 2022

It highlights software, strategies, and other tactics focused on reducing costs and remaining competitive as a payment method. The accelerated trends for more digital banking, a declining use of cash for everyday payments, and a reduction in ATM networks are increasing the cost of managing, moving, and securing physical cash.

ATM 88

ATM Management Customer Experience Operations 88

PYMNTS

JUNE 17, 2020

Since many QSRs offer low-dollar value items on the menu, it is not atypical to fulfill a series of inexpensive purchases,” Rich Stuppy , chief customer experience officer at Kount, told PYMNTS. Securing Social for the MOA Future. A solid fraud prevention solution is a QSR’s first line of defense against card testing attacks.”.

Tools 141

Tools social media Fraud Mobile 141

PYMNTS

JANUARY 28, 2020

Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

APRIL 17, 2020

It’s the end of the work week, and the PYMNTS Weekender is here to make sure you didn’t miss anything with the latest in payments and commerce news. The Internal Revenue Service (IRS) is having a difficult time getting coronavirus stimulus money to those who need it the most, with misrouted funds and error messages on the Get My Payment tool.

Maine 141

Maine Tools Payments Retail 141

PYMNTS

JUNE 29, 2020

Consumers are leaning heavily on digital banking tools during the pandemic, and studies suggest that they will continue to do so in its wake. Fifty-seven percent of consumers now prefer internet banking solutions, compared to the 49 percent who said the same prior to the pandemic. Scaling Up in a Post-Pandemic World.

Mobile 174

Mobile Digital Banking System Innovation 174