FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! Be fascinated by your customers, not your technology. Digital Lift-and-Shift Is Not a Digital Banking Strategy.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

ABA Community Banking

JULY 15, 2020

When COVID-19 accelerated customer movement into mobile and online banking solutions, and triggered consumers to push their funds into bank accounts, banks that had made investments in the digital customer experience were positioned to capitalize.

Digital Banking 122

Digital Banking Customer Experience Capital Mobile 122

Insights on Business

APRIL 28, 2017

Traditionally, banking was a conservative industry with relatively high barriers to entry. Banking products and services were defined and controlled by the bank. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

JULY 31, 2019

And that’s where we come to FinTech. As PYMNTS readers know, the role and appeal of FinTech is increasing significantly as consumer demands rapidly change, and technology and regulatory efforts encourage further innovation in digital payments and global transactions. FinTech Partnerships. Whole Ecosystem. “If

Fintech 192

Fintech Innovation US Payments 192

Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. The annual What’s Going On In Banking study explores how senior executives from 300 U.S.-based

Strategy 123

Strategy Fintech Study Customer Experience 123

Bobsguide

SEPTEMBER 22, 2022

Finastra named a top global provider in IDC FinTech Rankings. IDC’s prestigious annual ranking highlights the leading companies in financial technology. London, UK – September 21, 2022 – Finastra is proud to be ranked one of the top providers in the 2022 IDC FinTech Rankings. Click here for more on Finastra’s recent awards.

Fintech 74

Fintech Financial Technology Software Capital 74

FICO

MARCH 1, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes. Digital lift-and-shift is not a strategy! Be fascinated by your customers, not your technology. Make customers feel safe.

Digital Banking 52

Digital Banking Data Customer Experience eBook 52

NCR

MAY 2, 2017

As fintechs and the UK’s ‘challenger banks’ have experienced accelerating growth over recent years, one of the notable trends we’ve seen in the financial services industry is personalization. This was something that had a big influence on how the firm developed and designed its technology.

Customer Experience 75

Customer Experience Industry Operations Technology 75

PYMNTS

JUNE 27, 2019

Fraudsters are finding new ways to slip past technological defenses, which leaves banks constantly upgrading the tools used to keep them out. For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

JUNE 21, 2019

Finding Friendly Ground With FinTech Firms. That is a big revelation — fundamentally, it means that when people are planning their future, saving for retirement or planning a loan for a home, they are willing to trust that to a FinTech simply because of ease of use and access,” she said. It can be a better offering going forward.

Fintech 163

Fintech Fraud ATM Data 163

PYMNTS

MAY 15, 2019

Persuading customers to choose one bank over another is never an easy task, and it’s only become more challenging in the saturated digital banking space. Around the Digital Banking World. About the Tracker.

Digital Banking 189

Digital Banking Mobile Meeting Fintech 189

PYMNTS

AUGUST 16, 2018

Banks of all sizes are now looking to reduce the risks they face when doing business, increasingly turning to new and emerging technologies like artificial intelligence (AI) and machine learning (ML) to reduce risk and combat fraudsters. That’s not to say that AI can’t change how banks secure transactions and reduce risk, though.

Digital Banking 101

Digital Banking Fraud Data Tools 101

PYMNTS

OCTOBER 19, 2020

The move comes after GPS's recent launches in Europe and South East Asia, including Revolut and Starling Bank , according to the release. Department for International Trade’s Fintech Bridges and the Singaporean Economic Development Board to expand into the Asia Pacific (APAC) region. “We Last year, GPS partnered with the U.K.

Study 174

Study Innovation Fintech Customer Experience 174

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

CB Insights

JANUARY 5, 2021

High fees, poor customer experiences, and archaic technology have historically blocked many from accessing financial services. . get the state of challenger banks report. Below, we dive into how the Covid-19 pandemic has accelerated the shift to digital banking among these populations. Source: PwC.

Digital Banking 98

Digital Banking US Online FDIC 98

PYMNTS

DECEMBER 3, 2019

Also, Visa is working with four global finance firms to help FinTechs issue plastic as well as digital payments. And London’s digital unicorn Monzo has appointed TS Anil to head up U.S. New Visa Alliances Help FinTechs Launch Payments Solutions. UK Digital Bank Monzo Taps Visa Exec As US CEO. operations.

Fintech 132

Fintech Colorado Payments Operations 132

South State Correspondent

OCTOBER 26, 2023

In this article, we detail our thoughts and the trends we saw last week in Las Vegas from a banking perspective in hopes of giving you the flavor and insight from the conference without you having to walk 10 miles per day and listen to endless vendor pitches. Below is a breakdown of all 300 sessions, less the demos and sales pitches.

Conference 221

Conference Las Vegas Fraud Case Study 221

NCR

MARCH 12, 2018

Some of the most significant recent trends in financial services – such as the ongoing growth of the mobile channel and the expansion of the fintech market – have demonstrated that the evolution of the industry is being driven by technology.

Analytics 75

Analytics Digital Banking Analysis Branding 75

Insights on Business

DECEMBER 10, 2017

The dominant story is that fintech startups and banks are better off as friends than foes. Fintech, once seen as a disruptor, is now becoming a mainstream and also a collaborating partner. Banks provide trust and infrastructure to a partnership with fintech. Banks are also innovators.

Fintech 115

Fintech social media Apple Google 115

PYMNTS

JUNE 29, 2020

In an interview with PYMNTS earlier this month, Mzukisi Rusi , head of technology delivery in North America at Entersekt , said the stage has already been set for the shift to digital.

Fintech 151

Fintech California New York ATM 151

Accenture

JUNE 17, 2019

For banks to take full advantage of the opportunities brought by Open Banking—from monetizing data to banking-as-a-platform—to grow their business, they will need to embrace and infuse Open Banking technologies into their operations. Read the report.

Customer Experience 154

Customer Experience Operations System Software 154

PYMNTS

DECEMBER 18, 2018

Virtual bank Radius Bank — which services small businesses (SMBs), micro-firms and consumers — is rolling out a revamped digital banking platform and a mobile banking app, the company said on Monday (Dec. The platforms have added new digital solutions for financial budgeting and tracking as well.

Mobile 122

Mobile User Experience Digital Banking Fintech 122

Gonzobanker

SEPTEMBER 4, 2018

Executives are quickly finding, however, that rather than gaining valuable efficiencies from their vendor partnerships, technology options represent a huge execution risk. In fact, leaders are faced with navigating a perfect storm of suboptimal technology choices.

Technology 117

Technology Resources Fraud Strategy 117

PYMNTS

SEPTEMBER 17, 2019

ATO and other fraud methods that rely on using stolen credit card numbers or other personal information are becoming decidedly popular with bad actors, who are employing increasingly sophisticated technologies to execute their scams. Arou nd the Digital Banking World. digital bank Monzo. market debut. market debut.

Fraud 196

Fraud Digital Banking Delaware Tools 196

PYMNTS

OCTOBER 8, 2020

Berlin's Mambu is partnering with New Zealand digital lending platform Ranqx , which will use Mambu's API-first digital banking platform to provide digital lending experiences, loan origination, decisioning and monitoring for small- to medium-sized businesses (SMBs), according to a press release.

Lending 141

Lending Customer Experience Digital Banking Innovation 141

American Banker

MAY 17, 2016

Technology leader BBVA Compass has been ahead of the pack in real-time payments, neobanking and fintech investing. Manolo Sanchez shares his vision for next steps: the bank's developing API marketplace and "Uberized" digital banking.

Customer Experience 50

Customer Experience Digital Banking Fintech Technology 50

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? What can banks learn from the FinTechs?

Fintech 132

Fintech Video Lending Industry 132

ZootBlog

MARCH 29, 2016

It is well known that silos have long prevented banks from achieving the ideal customer experience, because they create a fragmented user experience. An executive from Ally Bank made an interesting observation at a recent industry conference. This is an opportunity for banks.”.

Fintech 60

Fintech Customer Experience Mobile Security 60

American Banker

NOVEMBER 4, 2016

Recipients of the 2016 FinTech Forward awards say banks and startups looking to collaborate can overcome their cultural differences by focusing on the customer experience and their complementary strengths.

Customer Experience 28

Customer Experience Fintech Analytics Digital Banking 28

Celent Banking

APRIL 25, 2016

In a recent Celent survey 100% of the participants recognized that a scenario where all financial products get digitized needs to be addressed sometime in the next 7 years and 59% of them believe it needs to be addressed immediately. Threat of fintechs is also a reality. They launched in March of this year.

America 100

America Digital Banking Strategy Fintech 100

PYMNTS

OCTOBER 21, 2020

Silicon Valley neobank startup Unifimoney is partnering with Singapore FinTech startup Nium for real-time money transfers across the globe, the companies said in a statement on Wednesday (Oct. The tie-up will offer Unifimoney customers an enhanced and expanded money transfer experience that happens in real time. .

Fintech 144

Fintech Customer Experience Compliance Security 144

Gonzobanker

FEBRUARY 23, 2022

In this emerging landscape, financial institutions, often community banks, frequently “rent” their charter to financial technology firms (fintechs) that serve a specific consumer group as a means to grow non-interest income. Pursuing BaaS doesn’t have to take focus away from primary customers.

Community Bank 133

Community Bank Strategy Risk Management Fintech 133

Gonzobanker

JULY 27, 2022

Delivering a better customer experience is not the only way for banks to gain a competitive advantage. The segments that are more important than others is a clue to understanding a bank’s strategy. Historically, banks sold through branches and in (more or less) narrowly defined geographic areas. They’re wrong.

Strategy 88

Strategy Customer Experience Fintech blockchain 88

PYMNTS

AUGUST 12, 2020

Small businesses have landed at the center of B2B FinTechs’ and financial service providers’ latest collaborative efforts. In this week’s roundup of open banking initiatives and bank-FinTech tie-ups, PYMNTS finds a renewed push to strengthen SMB banking experiences including financing, account management and more.

North Carolina 193

North Carolina Fintech Technology Community 193

PYMNTS

FEBRUARY 12, 2020

Fenergo , a Dublin-based FinTech startup that helps other banking organizations deal with regulatory compliance, onboarding and “lifecycle management,” has raised $80 million and has a valuation of $800 million, according to a report. This round is reportedly one of the larger ones completed for an Irish FinTech.

Compliance 150

Compliance Fintech Customer Experience Industry 150

The Financial Brand

OCTOBER 22, 2018

In first of its kind deal, a fintech firm is acquiring a traditional bank's innovation subsidiary to provide humanized consumer engagement. The post Umpqua Sells Digital Banking Innovation Unit to Fintech appeared first on The Financial Brand.

Digital Banking 33

Digital Banking Innovation Fintech Branding 33

Gonzobanker

FEBRUARY 1, 2023

While AOBA provides a fertile forum for buyers and potential sellers in the bank M&A space to commensurate, the crowd uses this valuable face time to also delve into discussions about the economy, strategic growth, fintech innovation, competition, and talent wars.

Arizona 147

Arizona Kansas City Industry Phoenix 147