Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. Preferred technologies (UI/UX technologies, backend technologies like Java,Net, ETL Informatica, etc.)

Meeting 294

Meeting Examples UX Case Study 294

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience.

Policies 195

Policies Training Customer Experience Examples 195

Gonzobanker

MAY 28, 2019

I was there leading sessions in the Customer Experience summit ( message me if you want those takeaways) and sat in on most of the other sessions. Visit my LinkedIn page for my 3 Finovate takeaways, made consumable in half the time it would take you to see even one demo session. .

Customer Experience 79

Customer Experience Marketing Technology Fintech 79

South State Correspondent

OCTOBER 26, 2023

Below is a breakdown of all 300 sessions, less the demos and sales pitches. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience. This will present some customer experience and technological hurdles for many financial institutions.

Conference 221

Conference Las Vegas Fraud Case Study 221

Insights on Business

FEBRUARY 21, 2019

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Financial firms are in the process of moving new and legacy customer-facing applications to the cloud.

Innovation 79

Innovation Seattle blockchain Customer Experience 79

PYMNTS

MARCH 3, 2020

And 26 percent of that population has avoided getting help for the problem due to high cost and a demeaning customer experience. When I saw Invisalign technology [for teeth straightening], I thought that this is something that can take the paranoia out of braces because you could simply take them out,” Gormsen said.

Payments 176

Payments Customer Experience National Retail 176

Abrigo

JUNE 14, 2017

Technology partners offer much more than just software to banks; a fintech partnership provides delivery channels, convenience, corporate governance , advisory services, and industry data. Software solutions can both make your team more efficient and improve the customer experience. Are customers requesting new products?

Fintech 170

Fintech Software Lending Millennials 170

Perficient

OCTOBER 15, 2020

Demo of Setting up OCI Streaming – short, recent youtube video explaning OCI Streaming with a demo on how to set it up (non Oracle video). Unlike the other public cloud providers, Oracle has top-rated Cloud applications for ERP, Supply Chain Management (SCM), Human Capital Management (HCM) and Customer Experience (CX).

Analytics 332

Analytics Data Video Big Data 332

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. The new piece of technology ends up solving a known problem but, in the process, creates more problems, and risks, than it solves.

Technology 195

Technology Customer Experience Data Training 195

Fintech Labs Insights

JULY 2, 2020

Customer experience platform. Cognitive technologies platform to optimize business processes. Related: Watch 27 Fintech Demos Named “Best of Show” at Finovate in the Past Year (June 2020). Related: Watch 27 Fintech Demos Named “Best of Show” at Finovate in the Past Year (June 2020).

Risk Management 15

Risk Management Analytics Fintech Training 15

FICO

JANUARY 24, 2018

In 2017 we were honored to receive a Chartis Innovation Award for the Enterprise Security Score, in recognition of the market-proven predictive analytics and innovative machine learning technology FICO has successfully applied to the cyber domain. Voice recognition was indeed where most of the Bank AI Expo main-stage demos focused.

Conference 55

Conference Customer Experience Maine Exercises 55

William Mills

SEPTEMBER 25, 2018

3 second demo – combination of two methods for password – key/password and voice. Demoing from BofA chatbot that could not tell the user’s identity. However, they see their main value as helping to improve customer experience. ^SR Pretending it is a husband and wife demo. 09:34 am Cashoff.

Mobile 77

Mobile Customer Experience Lending Analytics 77

PYMNTS

FEBRUARY 24, 2016

With a unique customer experience becoming ever more important in retail, virtual reality could play a significant part in those efforts. There are still downsides to the nascent tech, as the Forbes story also mentions, with the author giving the example of a less-than-satisfying virtual shopping experience that she recently demoed.

Retail 100

Retail Samsung New York Video 100

PYMNTS

NOVEMBER 8, 2017

Consumers aspire to live a connected life and crave solutions that make this possible,” said Ruth Crowley, vice president of customer experience design at Lowe’s. Smart home products simplify life — but the technology can sometimes be confusing or intimidating.

Los Angeles 109

Los Angeles San Francisco Raleigh New York City 109

PYMNTS

FEBRUARY 24, 2017

Though the technologies still haven’t reached a level of mainstream usage or acceptance, that hasn’t slowed down the number of companies and sectors looking to utilize VR/AR to transform customer experiences. From there, the purchase is completed either via eCommerce or by going to the store and doing a card-present transaction.

Technology 171

Technology Retail Cards Customer Experience 171

William Mills

APRIL 26, 2017

William, Steven and I are at the FinovateSpring Conference getting ready for a great day of demos. He has more than 30 years of experience in financial technology and is a recognized leader in financial and technology marketing. Stay tuned! finovate Tweets. Ramirez is CEO of Beyond the Arc, Inc.

social media 68

social media Customer Experience Marketing Strategies Strategy 68

Gonzobanker

SEPTEMBER 20, 2016

The conference intentionally does not group presenters by technology or category or anything else. That doesn’t mean, though, that what attendees see are real demos of live systems. Will only take me 30 seconds to show our technology.” customer service and advice/guidance). People (i.e., attendees) are so shallow.

Conference 60

Conference Cards Analytics Technology 60

Insights on Business

MAY 8, 2019

You may be an existing Incentive Compensation Management customer looking to maximize the benefits, considering investing in technology or just looking to expand your horizons through spending time with like-minded people from a broad range of companies.

Meeting 96

Meeting Management User Experience Customer Experience 96

Gonzobanker

DECEMBER 17, 2021

Simultaneously the bank invested in Paladin Fraud, Trabian Technology, and Chartwell Compliance to provide compliance and risk management solutions in the complex and connected web of fintech partnerships. Brandon Dewitt, MX co-founder and chief technology officer. Tom Sargent, CEO, First Technology Credit Union.

Fintech 148

Fintech Strategy Leadership Lending 148

PYMNTS

DECEMBER 13, 2019

As Scaretta noted, pop-ups have become a uniquely time- and cost-effective means of building those experiences. At the Winter Wonderland event, the kids will get an opportunity to grab toys free of charge and enjoy a series of festive, interactive experiences.

Retail 138

Retail New York Tools Training 138

Insights on Business

OCTOBER 16, 2018

Take an incremental approach, prioritizing by business domain, responding to new regulations and keeping the customer experience front-and-center throughout. It gives financial institutions the chance to open up legacy systems and harness APIs to deliver better services to customers and lift profits.

Capital 157

Capital Tools System blockchain 157

Insights on Business

OCTOBER 16, 2018

Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point. Customers and merchants demand real-time payment services. Includes a live demo of voice-initiated commerce.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

Fintech Labs Insights

JANUARY 26, 2016

A look at the companies demoing live to 1,500 fintech professionals. The Sandstone Technology BankFast Mobile App’s latest innovation combines the power of dual-persona banking, leveraging context and location to deliver a dynamic, adaptive customer experience. Presenters: Sam Plowman, CEO, Sandstone Technology.

Technology 12

Technology Customer Experience Fraud Mobile 12

Cisco

FEBRUARY 5, 2019

I heard a lot about wanting to provide meaningful customer experiences through enhanced mobile and digital experiences, but how regulatory and security constraints are getting in the way. When the right tech meets the right customer, in the right place, at the right time, everyone wins. Seriously, this was so cool.

Security 69

Security Video Industry Customer Experience 69

Fintech Labs Insights

JANUARY 27, 2016

What if you could keep all the things you like about the in-person customer experience and leave out everything you don’t like? It saves time, it saves cost, and it dramatically enhances the customer experience.” ” “We have such great initial customers in the financial space,” Michaeli says.

Customer Experience 12

Customer Experience Online New York City Video 12

Fintech Labs Insights

APRIL 18, 2017

More importantly, however, the company has figured out how to balance the two by offering the personal touch of an in-person experience through mobile and online channels. At FinovateEurope 2017, unblu CMO Jens Rabe began the demo saying, “Your customers are already interacting with your online channels everyday.

Customer Experience 16

Customer Experience Online US Mobile 16

Cisco

FEBRUARY 5, 2019

I heard a lot about wanting to provide meaningful customer experiences through enhanced mobile and digital experiences, but how regulatory and security constraints are getting in the way. When the right tech meets the right customer, in the right place, at the right time, everyone wins. Seriously, this was so cool.

Security 48

Security Video Industry Customer Experience 48

FICO

SEPTEMBER 27, 2022

In order not to miss the boat of the rapid technological developments, financial institutions need to know where their digitalization journey should go and how they want to use the innovative technologies in a focused manner. This promises both significant cost advantages and faster processing and thus a better customer experience.

Analytics 52

Analytics Strategy Operations Google 52

William Mills

DECEMBER 12, 2017

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. They want tools that help them grow their business and remove the tedious activities that prevent that.

Conference 40

Conference Innovation Lending Customer Experience 40

Insights on Business

FEBRUARY 10, 2019

Also, stop by booth 535 to see live demos and speak with blockchain experts. In an effort to outpace disruption in the industry, CLS committed to developing CLSNet on Hyperledger Fabric, and successfully launched one of the first enterprise financial services into production on Blockchain technology.

blockchain 128

blockchain San Francisco Industry social media 128

Fintech Labs Insights

JUNE 4, 2015

A few days ago, we received a query from a Finovate follower: “Can you please provide a list of companies that have demoed their voice banking technology over the last few years?” Above: Interactions Marketing Manager Dan Fox demoing conversational solutions for banks and FIs at FinovateSpring 2014 in San Jose.

Technology 12

Technology San Jose New York Video 12

Fintech Labs Insights

APRIL 28, 2017

And when we focus on the technologies involved: artificial intelligence, automated financial advisory, OCR, machine learning, biometrics, and more, it is clear that the innovations we see on the Finovate stage are indicative of broader trends not just in fintech, but in the technology industry as a whole. Capitali.se FinovateFall 2015.

San Jose 28

San Jose Analytics social media Conference 28

PYMNTS

AUGUST 3, 2016

“Today, global retailers have a huge opportunity to enhance the experiences necessary to stay ahead of shoppers who are demanding more customization in terms of product choice, delivery, return policies and the number of retail channels for shopping,” according to the PwC report.

Retail 100

Retail social media Branding Online 100

William Mills

APRIL 27, 2017

With the Fannie Mae and Freddie Mac still in recovery there has not been great investment in mortgage technology. These folks are may be one of the companies that bring 21st Century technology to the industry. They invested in new technology and are promoting the heck out of it. Ana, CEO is speaking. “20 12:15 pm Capsilon.

San Francisco 68

San Francisco social media San Jose Customer Experience 68

Cisco

MAY 25, 2021

Interactive Demo in Chrome: [link]. The digital revolution is transforming the way companies connect to customers. And the businesses that succeed in the future will be continuously connected to their customers through whatever channels their customers choose.

Strategy 71

Strategy Mobile Study System 71

Fintech Labs Insights

JULY 2, 2020

Customer experience platform. Cognitive technologies platform to optimize business processes. Related: Watch 27 Fintech Demos Named “Best of Show” at Finovate in the Past Year (June 2020). Related: Watch 27 Fintech Demos Named “Best of Show” at Finovate in the Past Year (June 2020).

Risk Management 15

Risk Management Analytics Fintech Training 15

William Mills

MAY 10, 2016

There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. CallVU helps the banker to better relate to the customer journey, with information relevant to each stage. ^SR. Customer care turning into a customer journey.

San Jose 40

San Jose Customer Experience Mobile social media 40