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Choosy Turns To Social Media For Fast Fashion Inspiration

PYMNTS

Perusing through social media platforms like Instagram, Jessie Zeng came to a realization: Followers wanted to know where they could buy the clothing worn by their favorite celebrities or influencers, but their requests often went unanswered. We are definitely exploring a lot of options,” Zeng said.

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How Mobile Technology Is Changing Insurance Claims

PYMNTS

All that is starting to change, especially as more consumers turn to social media to seek support from their insurers, or even air their grievances. “So, So, if an insurance company does not invest in the customer experience of the claim, like during the claim flow, that is going to come back to them,” she said.

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Improving Customer Experience Through Digital Reinvention

Insights on Business

And data can be structured in databases or unstructured in social media and video. A good example of using unstructured data to improve customer experience comes from Royal Bank of Scotland (RBS). Hold cross-functional sessions to produce a definitive reinvention blueprint.

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The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

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Retailers Have A Need For Speed On Digital CX

PYMNTS

The digital shift is definitely on. But when it comes to the digital customer experience, retailers are playing catch-up. Eighty percent said providing a positive digital customer experience (CX) was a “challenge” as a result of the pandemic. The customer experience online has dozens of critical elements.

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The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

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Customer Satisfaction – How To “Wow” Your Customer in Banking – Part I

South State Correspondent

If you boil down these examples, you end up with a definition that being delightful is providing an unexpected amenity in addition to superior service. There must be a better definition. Better Than Customer Satisfaction. For example, anticipation and surprise make customers want to share social media content.

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