Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. The conference was well attended, with broad representation from all institution sizes and markets. Customer centricity is forcing a convergence of traditionally segregated value propositions. Presenters proposed some solutions.

Conference 100

Conference Retail Community Community Bank 100

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. Yet, credit must be given to bankers who are finally pouring real financial investment and attention into these new experiments.

Fintech 167

Fintech Customer Experience Conference Technology 167

Perficient

NOVEMBER 21, 2023

I see myself as a resource for sellers throughout Perficient by offering thought leadership and strategy that elevate conversations with our insurance clients and prospects. How would you say your role supports Perficient and our clients? We’re developing industry solutions needed by many of the largest insurance companies in the market.

Industry 221

Industry Conference Meeting Maine 221

Insights on Business

NOVEMBER 16, 2016

And in my 5 years as a partner in the financial services arm of IBM’s Interactive Experience unit, I’ve also come to believe that innovation is the residue of design, as well. In fact, design is central to our mission of helping wealth management firms innovate in an era of digital disruption.

Innovation 117

Innovation Management User Experience Leadership 117

William Mills

JUNE 20, 2017

BAI Beacon empowers leaders to connect with experts from inside and outside the industry, collaborate with peers facing similar challenges and explore innovations from the most relevant FinTech companies and solutions providers in the industry,” said Holly Hughes, CMO, BAI. BAI Beacon is a unique, immersive, fast-paced 1.5

Conference 57

Conference Industry Trends Innovation 57

PYMNTS

MARCH 18, 2016

” Innovation Project 2016 — where hundreds of leaders across the payments, commerce, tech and security ecosystems joined together under one roof with one mission: navigating the balance between the leading and the bleeding edge. Especially when your talking innovations in payments. Well, you kinda had to be there.

Innovation 100

Innovation Security Industry blockchain 100

Abrigo

OCTOBER 21, 2019

Does your financial institution support a culture of innovation and an environment that welcomes new technology? As your institution grows and invests in new technology, consider how it impacts the organization as a whole: the institution's mission, its employees, and its customers. Digitization isn’t going anywhere.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

Gonzobanker

JANUARY 18, 2024

Regulatory headwinds, iffy economic conditions and a more conservative approach to tech innovation spending are combining to put a damper on BaaS growth. The “employee experience” will be an area of focus. C’mon, you’ve got to be at least half as tired of hearing about the “customer experience” as I am. Big surprise, eh?

Fintech 88

Fintech Customer Experience Tools Payments 88

PYMNTS

JANUARY 1, 2019

I remember a conference almost a year ago. At Entersekt, we started exploring a new market segment — the scores of rich cyber exchanges popping up all over the world. Not all that long ago, I was at another conference. It’s a big part of my job, and anyone who knows me knows how innovation excites me.

Bitcoin 168

Bitcoin Payments Conference cryptocurrency 168

Insights on Business

SEPTEMBER 21, 2018

These are some of the concerns that I hear leaders in the financial services industry repeatedly share in my travels and I am sure will be recurring themes at this year’s largest conference in banking and financial services, Money20/20, from October 21-24. Creating a Compelling AI powered Omni-channel Customer Experience.

Conference 115

Conference Customer Experience Industry Trends 115

Abrigo

MAY 5, 2022

or largely focused on the domestic banking market. If you have an interesting podcast to share, please send it to marketing@abrigo.com. Weekly episodes highlight innovators and industry players driving innovation in the financial services industry. Check them all out in our Knowledge Center.

Community 195

Community Lending Maine Resources 195

PYMNTS

JUNE 8, 2016

Find out how to leverage innovative, already-available technologies during this evolution in the payments industry. Senior Director of Product Marketing for Advanced Authentication and Payment Security Solutions, CA Technologies. CEO, Market Platform Dynamics. Digital Discussion Presenters: Carol Alexander. Karen Webster.

CA 100

CA Payments Security Customer Experience 100

PYMNTS

NOVEMBER 19, 2019

Service agents traditionally have had to gather data from many sources to tackle the needs of customers. This new service keeps all information in one place to enable tracking of customers’ assets, orders and support history. The new services were announced at Salesforce’s Dreamforce conference Nov.

San Francisco 101

San Francisco New York City Conference New York 101

FICO

MAY 15, 2023

With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As You can read more about this story in the full media release.

Payments 52

Payments Video Customer Experience social media 52

Jeff For Banks

DECEMBER 27, 2022

Anxiety from insiders chiding them to innovate because this customer or that customer asked about some piece of technology their other bank has. Anxiety from conferences that feature young speakers touting shiny objects. Only then would you move to the solutions to solve the problem or innovate. market in 2019.

Innovation 78

Innovation Fintech Conference Austin 78

PYMNTS

APRIL 25, 2017

PYMNTS: How would you define your company’s approach to innovation? JD: There are a couple of factors that define our approach to innovation. First and foremost, our customers are the main source of what drives our innovation. PYMNTS: Where do you look for innovative ideas, and why? It’s a challenge.

Fraud 104

Fraud Innovation Mobile Industry 104

Insights on Business

OCTOBER 16, 2018

As we head into Money20/20 next week, I want to make sure you are aware of the best ways to engage with IBM at the conference. Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

PYMNTS

FEBRUARY 7, 2019

During the quarter, Chipotle Mexican Grill CEO Brian Niccol noted in an earnings conference call, the company saw a 6.1 percent of restaurant managers saw innovations that improve the customer experience as appealing. percent of restaurant managers saw innovations that add convenience as appealing as well.

New York 139

New York System Company Innovation 139

PYMNTS

AUGUST 20, 2019

Kohl’s Chief Executive Officer Michelle Gass said in an earnings conference call on Tuesday (Aug. 20) that the Amazon returns program is a significant initiative and a “great example of our innovative spirit.” (As As previously reported, the department store retailer will accept “eligible” Amazon items without a label or box.)

Branding 116

Branding Retail Strategy Conference 116

Social Assurance

NOVEMBER 6, 2020

This time of year, we should be all packing our bags and prepping for travel to the ABA Bank Marketing Conference, but like most things in 2020, any plans you made all went out the window. The adjustments to a virtual conference were quite disappointing for me personally this year.

Marketing 12

Marketing Conference Minneapolis Analytics 12

Perficient

SEPTEMBER 29, 2020

In August, we surveyed 154 marketing executives to find out what they think is likely to happen this holiday season and how they’re preparing for it. I’m the Principal for the Digital Marketing Solutions Business Unit here at Perficient. With me today is Jim Hertzfeld, our Chief Digital Strategist. Eric: Awesome.

Marketing 294

Marketing Branding Data Industry 294

FICO

OCTOBER 1, 2018

These awards shine a spotlight on business leaders who are driving their business forward and improving the customer experience using decision automation, optimization, predictive analytics, AI and machine learning. Nominations are due November 14, and winners will be announced in December. Anna Milne , editor at Finextra.

Analytics 40

Analytics Conference Compliance Innovation 40

Cisco

DECEMBER 7, 2020

Many financial institutions are recognizing the opportunity to accelerate cross-channel strategies that further enhance digital channels, provide more convenience and flexibility, and improve the overall customer experience. And make no mistake, these goals include improving customer experience in retail branches as well.

Meeting 82

Meeting Video Customer Experience Innovation 82

FICO

JANUARY 24, 2018

Two of today’s hottest tech topics — cybersecurity insurance and artificial intelligence (AI) — were well represented at recent conferences in insurance and banking, respectively: Advisen Cyber Risks Insights Conference and Bank AI Expo. Sure enough, Arif Ahmed, SVP of Payments & Emerging Tech Innovation at U.S.

Conference 55

Conference Customer Experience Maine Exercises 55

NCR

SEPTEMBER 1, 2017

Financial services providers today should always be looking for fresh, innovative ways to solve problems and overcome challenges. Those challenges could relate directly to the experience of the customer , to the performance of the business, or both. Embracing design thinking.

Customer Experience 100

Customer Experience Strategy Innovation Virginia 100

Insights on Business

MAY 25, 2018

On May 22, about 100 C-level executives from leading financial services institutions joined us for an all-day conference about defining what a future-ready enterprise is, and how to build it. – Rob Bauer, Managing Director, Commercial Innovation at AIG #RFS2018 pic.twitter.com/R7vx9rBADE. Find partners to co-develop ideas.

Technology 93

Technology Training Customer Experience blockchain 93

FICO

MAY 8, 2019

The company also leveraged the platform to reduce merchant onboarding times, resulting in improved customer experience and accelerated business growth. For its achievements, Worldpay won the 2018 FICO® Decisions Award for Customer Onboarding & Management. Agile Response to Market. About the FICO Decisions Awards.

New York City 51

New York City Management Innovation New York 51

William Mills

MAY 17, 2018

The conference offered 24 breakout sessions, more than 100 speakers and the popular Innovation Alley, which showcased innovative fintech products and services from over 60 start-up companies, partners and exhibitors. and co-chair TAG Fintech ADVANCE Awards.

Georgia 40

Georgia Technology Fintech Atlanta 40

Celent Banking

APRIL 28, 2017

Another way to bring new ideas to market quickly is to tap into others who’ve already built the solutions. Customer Experience. In line with what banks have recently been telling us, improving the Customer Experience was top of mind for many customers.

San Jose 125

San Jose Customer Experience Technology Analytics 125

PYMNTS

FEBRUARY 23, 2018

percent in 2017, Taco Bell has been drawing in customers with new food items, a Live Más marketing campaign and new nacho fries for $1. billion in domestic sales — More and more McDonald’s markets are lovin’ it as the iconic American burger chains continues to expand its delivery efforts. Market Differentiation.

Online 101

Online US Payments Mobile 101

FICO

MAY 27, 2021

This year the 12 winners have demonstrated extraordinary innovation in very different industries and markets. . Cox Communications , the largest private telecom company in the US, is using FICO® Customer Communication Services (CCS) to transform its customer experience. Decision Management Innovation.

Analytics 52

Analytics Fraud Management America 52

PYMNTS

OCTOBER 26, 2017

Technology giants like Google and Amazon , which gained their market muscle from non-finance-related ventures, are slowly stepping into the space. Their next target could be small business lending, and according to some experts, it’s fast approaching the market. When I look at it from a U.S.

Lending 109

Lending Google Fintech Industry 109

ZootBlog

DECEMBER 10, 2015

We are moving toward an experience economy. By showing deep customer empathy and authenticity. At a recent industry conference Barbara Corcoran, from ABC’s reality television show Shark Tank, shared a sharp contrast between two of her financial institutions. Banks sell commodities, so how can they stand out?

Customer Experience 60

Customer Experience Indiana Community Meeting 60

Fintech Labs Insights

JANUARY 12, 2017

Not a stranger to banks’ needs, Moonraft Innovation Labs spent six years in partnership with financial institutions across the globe to help them deliver an enhanced customer experience. During this time the company realized how banks struggle to keep up with the pace of customer expectations in innovation.

Innovation 12

Innovation User Experience America Customer Experience 12

FICO

JUNE 14, 2023

Innovations in AI/ML and analytics have made it possible for every interaction to be personal and unique, and customers expect banks to be investing in technology that fuels meaningful experiences. Darryl is a frequent speaker at industry events including FICO World and CSRSA conferences.

Analytics 52

Analytics Strategy Survey Technology 52

Fintech Labs Insights

JULY 11, 2023

Below is our curated list of the best global banking tech events, conferences and trade shows in 2023. These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms.

Las Vegas 12

Las Vegas San Diego Conference Austin 12

Gonzobanker

DECEMBER 17, 2021

This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. For the past four-plus years, Chesler has guided Glacier through continued growth and successful acquisitions across the West, all while staying true to Glacier’s local market culture. GonzoBanker of the Year – Bank.

Fintech 147

Fintech Strategy Leadership Lending 147