CFPB Monitor

SEPTEMBER 8, 2022

In remarks yesterday to The Clearing House and Bank Policy Institute Annual Conference, Acting Comptroller Hsu discussed the growth “of banking-as-a-service (BaaS),” meaning arrangements in which a nonbank offers banking services to its customers as a way of adding value to its products and services.

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Fintech Risk Management Conference Lending 146

South State Correspondent

NOVEMBER 9, 2023

With the rise of data, generative AI, personalization, instant payments, embedded banking, and traditional AI, the customer experience in banking is now often better through digital channels. The underlying point here is that banks have traditionally used fraud data on an ad hoc basis.

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Trends Technology Fraud Data 195

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? How Will My Employees Access the Bank Technology?

Technology 195

Technology Customer Experience Data Training 195

FICO

JANUARY 23, 2019

FICO recently hosted 60 banking fraud professionals from 33 organizations and 8 countries at its Asia Pacific Fraud Forum. Attendees were keenly interested in how artificial intelligence and machine learning continues to be a key technology in the fight against fraud and financial crime. Banking Fraud - The Need for Speed.

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Fraud Analytics Compliance Data 40

ZootBlog

NOVEMBER 23, 2015

There are more types of financial fraud to manage than ever before—debit and credit card, check, online banking, electronic, ACH—the list goes on. An example is cross-channel or multi-faceted fraud, where information is gained in one channel and used to commit fraud in another, making it even more challenging to combat.

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Fraud Security ATM Online 60

Insights on Business

NOVEMBER 8, 2018

At last month’s Money20/20 conference, the event brought over 10,000 people together and hosted speakers from start-up disruptors to incumbent financial institutions, and everything in between. Banks are reinventing not only their infrastructure but their operating models, too, in order to win on the battleground of customer experience.

Industry 143

Industry San Francisco New York City Fraud 143

PYMNTS

JANUARY 1, 2019

I remember a conference almost a year ago. Investigators were looking into fraud at Tether; crypto exchanges were being preyed on by hackers. Not all that long ago, I was at another conference. Gerhard Oosthuizen, CTO of Entersekt , contributed the following piece as part of PYMNTS’ 2018 year-end eBook.

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Bitcoin Payments Conference cryptocurrency 168

FICO

NOVEMBER 12, 2019

Today’s post is about solving the elusive problem of first-party fraud and features commentary from Julie Conroy (Research Director at Aite Group) and Jack Alton (CEO at Neuro-ID). Alex: So here’s something, recently overheard at a banking conference, that I found interesting.

Fraud 40

Fraud Resources Industry Groups 40

Perficient

SEPTEMBER 29, 2023

One of the key themes of this year’s conference was the future of finance. Salesforce Einstein AI can be used to identify fraud and waste and to optimize financial processes. For example, it could recommend that a finance team follow up with a customer about an overdue payment or that they investigate a potential fraud case.

Tools 275

Tools Resources Analytics Training 275

Insights on Business

SEPTEMBER 21, 2018

These are some of the concerns that I hear leaders in the financial services industry repeatedly share in my travels and I am sure will be recurring themes at this year’s largest conference in banking and financial services, Money20/20, from October 21-24. Creating a Compelling AI powered Omni-channel Customer Experience.

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Conference Customer Experience Industry Trends 115

Insights on Business

OCTOBER 16, 2018

As we head into Money20/20 next week, I want to make sure you are aware of the best ways to engage with IBM at the conference. Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point.

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Fraud Customer Experience Analytics blockchain 117

Insights on Business

MAY 1, 2018

Global VP of Watson Financial Services, Vivek Bajaj, will kick it off with a keynote speech on how Cognitive and Blockchain are using regtech, augmented counter fraud and customer service and to ultimately, transforming financial services. Learn more about IBM Safer Payments and fraud detection technology here.

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System Payments blockchain Fraud 126

Gonzobanker

JANUARY 18, 2024

The “employee experience” will be an area of focus. C’mon, you’ve got to be at least half as tired of hearing about the “customer experience” as I am. At a recent payments conference, some bankers referred to FedNow as a “solution.” If priced correctly” is a big if, however. ” This is a misconception.

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Fintech Customer Experience Tools Payments 88

Insights on Business

FEBRUARY 10, 2019

This week the conference begins, and I hope you’re booking plans to engage with the great financial services activities and experts at the conference. See the full Think 2019 conference guide. Below is a cheat sheet listing some of the day-by-day key financial services activities and conference moments.

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San Francisco blockchain Conference Video 79

PYMNTS

JUNE 8, 2016

And you’ll be able to examine how CA’s payment security solutions have helped those banks decrease eCommerce fraud, increase revenue, reduce card operations costs and, most importantly, improve their cardholders’ overall online shopping experience. Hannah Preston. Solution Strategist, Payment Security Division, CA Technologies.

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CA Payments Security Customer Experience 100

PYMNTS

APRIL 25, 2017

By keeping an open dialogue with them through regular visits and industry conferences we hear firsthand what they are experiencing. The key is listening — our platform has to be able to adapt quickly to changes in fraud and market conditions our customers face. Another is data breaches and fraud. It’s a challenge.

Fraud 104

Fraud Innovation Mobile Industry 104

Abrigo

MAY 5, 2022

Banking artificial intelligence (AI), the customer experience, enticing millennials, and change management are among subjects tackled in recent episodes. Fraud Prevention. They look at how the shifts impact the industry and consumers, with a heavy focus on the economy. Financial Businesses. Learn More. Whitepaper. Learn More.

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Community Lending Maine Resources 195

Insights on Business

MARCH 26, 2018

At IBM Think, the premier business and technology conference, the main theme is “mankind + machine,” and during the Wednesday morning session with Ian Hurst and Sarah Diamond, IBM General Managers of Banking and Financial Markets, and Naresh Vyas, Royal Bank of Scotland Head of Solutions, that theme was on full display. Lastly, Ms.

User Experience 135

User Experience Compliance Maine Regulation 135

FICO

OCTOBER 1, 2018

These awards shine a spotlight on business leaders who are driving their business forward and improving the customer experience using decision automation, optimization, predictive analytics, AI and machine learning. Nominations are due November 14, and winners will be announced in December.

Analytics 40

Analytics Conference Compliance Innovation 40

ZootBlog

APRIL 28, 2016

What happens when fraud protection adds more friction to the payments process or convenience trumps security? EMV has moved the needle the wrong way when it comes to the customer experience. If the data is driving fraud, why not take away its value? Especially since this is the global standard. The wave of the future.

Payments 60

Payments Fraud Cards Customer Experience 60

FICO

JANUARY 24, 2018

Two of today’s hottest tech topics — cybersecurity insurance and artificial intelligence (AI) — were well represented at recent conferences in insurance and banking, respectively: Advisen Cyber Risks Insights Conference and Bank AI Expo. The Goal: Improving Customer Experience. Here’s my take.

Conference 55

Conference Customer Experience Maine Exercises 55

FICO

MAY 27, 2021

Cox Communications , the largest private telecom company in the US, is using FICO® Customer Communication Services (CCS) to transform its customer experience. Fraud & Security. Conductor , the leading banking-as-a-service platform in Latin America, increased fraud detection by 25 percent. by Nikhil Behl.

Analytics 52

Analytics Fraud Management America 52

PYMNTS

JANUARY 30, 2017

And chip cards keep eating away at counterfeit fraud — news that might be somewhat more joy-inducing were it not also the case that data breaches hit their all-time high in 2016 as well. Counterfeit Fraud Continues To Fall. Counterfeit fraud has dropped by 52 percent at merchants that are using chip-enabled cards.

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Cards Data Payments Fraud 100

FICO

MAY 17, 2023

Empower Your Enterprise Transformation As organizations increase in size, an unfortunate side effect is that many become siloed by department and distant from the customer. Simulation To move fast with high confidence, organizations today need to simulate all aspects of their business.

Analytics 52

Analytics Innovation Data Tools 52

Gonzobanker

DECEMBER 20, 2019

Best Pundit in Banking – Goes to Tom Brown of Second Curve Capital, who is revered for his annual CEO Conference and whose annual branch mystery shop tradition made press in The Wall Street Journal this year. Its Baldrige-winning tenacity on customer experience is legendary and consistent. at Kony’s Accelerate conference.

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Idaho Conference Data Marketing 148

Cisco

MAY 25, 2021

When in the office, Cisco smart collaboration devices on desk or in conference rooms not only deliver superior experiences designed to engage people, but they can be used to ensure well-being and drive a sense of belonging.

Strategy 71

Strategy Mobile Study System 71

FICO

MAY 8, 2019

The company also leveraged the platform to reduce merchant onboarding times, resulting in improved customer experience and accelerated business growth. For its achievements, Worldpay won the 2018 FICO® Decisions Award for Customer Onboarding & Management.

New York City 51

New York City Management Innovation New York 51

ZootBlog

OCTOBER 28, 2015

You can’t attend a financial industry conference or read any banking publication these days without some mention of EMV. The educational component should also explain that EMV isn’t going to end fraud and contain information about what consumers can do to further protect themselves (i.e. EMV, is anyone tired of hearing about it?

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Cards United States Security Fraud 60

PYMNTS

MARCH 18, 2016

That was a day that dove deep into conversations (and debates, of course) about IoT security, payments fraud and authentication, payments roadblocks and enabling financial inclusion. Disruption is coming and has the power to transform every industry, particularly finance and payments.

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Innovation Security Industry blockchain 100

Gonzobanker

DECEMBER 14, 2023

The “Work from Home” Award – goes to Ja Hillebrand , CEO of Stock Yards Bank , for bringing down the house at this year’s Acquire or Be Acquired conference when asked about the bank’s work-from-home policy. The Smarter Bank – Customer Experience Award – goes to Synovus Bank. And finally….

Fintech 194

Fintech Community Regional Technology 194

Bussman Advisory

SEPTEMBER 11, 2017

Services tend to be splintered across multiple channels, making for a disjointed customer experience. In a world of trillions of nanosecond micropayments and smart contracts, we think banks will increasingly be seen as trusted providers and fraud risk managers, for instance. Attending the Sibos conference in Toronto?

Industry 64

Industry Innovation Fintech Leadership 64

CB Insights

FEBRUARY 13, 2020

In an interview at CB Insights’ 2019 Future of Fintech conference, CFO and CPO William Gaybrick indicated that businesses are more constrained by developer resources than by capital. Fraud prevention tools. Additionally, the company must underwrite risk, and is on the hook in the event of fraud or returned items. Source: Finix.

Online 98

Online Company Retail Payments 98

Social Assurance

APRIL 13, 2021

For most financial brands, Artificial Intelligence, Machine Learning, and Cognitive Banking are still concepts and buzz words that we hear at a conference or read in an industry-related article (not like this one you’re currently reading) that leaves you more intimidated than empowered. And it’s one that makes sense for financial services.

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Branding Fraud Arizona Data 15

William Mills

MAY 10, 2016

They offer chat bots for customer support, with the ability to create custom bots. One use case is to use a bot, via text messaging, to help customers when they have potential credit card fraud. They use Natural Language Processing algorithms for the customer interaction. Qumram – @QumramAG – [link].

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San Jose Customer Experience Mobile social media 40

Gonzobanker

NOVEMBER 9, 2015

Maybe it is appropriate that this conference is in Vegas, since it’s a city based on one sole premise – moving money from your pocket to a casino’s pocket (a business model that appeared to be successfully applied to a large chunk of the attendees in the wee hours). Lots of talk about innovation and customer experience.

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blockchain Bitcoin Lending Innovation 60

William Mills

MAY 11, 2016

From my understanding of their offering they let mid to large financial planners/consultants utilize state-of-the-art data tools in real time coupled with NLQ AI for a better customer experience, allowing a financial planner to do a better job for more clients in less time. This is a very sophisticated fraud detection technology! ^SR.

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Video Lending social media Analytics 40

Gonzobanker

DECEMBER 17, 2021

Simultaneously the bank invested in Paladin Fraud, Trabian Technology, and Chartwell Compliance to provide compliance and risk management solutions in the complex and connected web of fintech partnerships. The Customer Experience Award – Goes to Capital One for moving fleet-footed to react to the new realities of retail banking.

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Fintech Strategy Leadership Lending 143