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3 Fundamentals Every Digital Strategy (Still) Needs

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I’m talking about the additional resources your CFO may be freeing up for new digital initiatives. executives by Duke’s Fuqua School of Business shows that due to pressures brought on by the COVID economy “nearly 2/3 of companies are shifting resources to create better digital interfaces and more engaging digital experiences.”.

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Office Depot Makes Changes In Leadership Team

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Office Depot has made some key changes in its leadership team, including naming a new chief digital officer. According to Chain Store Age , Kevin Moffitt is now the company’s chief digital officer. The company also named Troy Rice as president, retail division — a position that will focus on the company’s B2C customers.

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TaskRabbit Acquisition Is Latest Move In Ikea’s Digital Strategy

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The Ikea deal will add capital to the company, sources told CNBC, though it was not clear how much Ikea paid for the acquisition. Ikea has been looking for ways to boost its digital customer service capabilities, as Amazon and other digital-first rivals are stepping up their game in terms of home goods and installation.

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Walmart Amazon Whole Paycheck Tracker: Logistics Upgrades, New Leadership

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Our team of experienced retail and brand practitioners will supplement existing management in areas of digital strategy, supply chain and operations,” added Go Global Managing Director Christian Feuer. New Leadership Watch: Walmart Names New U.S. Walmart has announced a change of leadership at the top of its U.S.

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Post COVID-19 Customer Experience Imperatives

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The pandemic exposed both good and bad customer experiences as companies reacted to the changing market and economic conditions. Reality: Only 35% of companies have a C-Level sponsor for CX. ” If the answer is not good, then look at leadership as the first step. Expectations vs Reality. ” Pega Study. .

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Thriving In The New Normal

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The following is an excerpt from How 35 Execs Are Powering The Great Digital Shift Of 2020 (And Beyond) , contributed by Melissa Townsley-Solis, co-founder and CEO at GIACT. In a remote work environment, tech companies like ours have a lot of advantages. The virtual work environment has also helped us to grow as a company.

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What Quibi’s Flameout Teaches Us about Behavior Change

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It’s unfair to fault Quibi’s leadership for failing to anticipate a global pandemic. Yet the platform’s self-imposed user experience shortcomings left the company exposed to new headwinds. Quibi needed to move users above the FBM action line.

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