PYMNTS

MARCH 30, 2020

Retailers are dutifully speaking with their payment service providers (PSPs) and industry partners to adhere to these shifts, but they must also keep their customers’ experiences in mind. retailer trade group, Retail Industry Leaders Association ( RILA ), told PYMNTS in a recent interview.

United States 131

United States Retail Customer Experience Data 131

PYMNTS

SEPTEMBER 16, 2020

Meet Shark Wheel, a company that has literally invented a wheel that’s not round and added some innovation to the eCommerce space by partnering with a new one-click checkout system. It makes skateboards, contributed new wheel designs to farming, printing, luggage companies and the U.S. Talk about reinventing the wheel.

Company 175

Company Innovation social media Retail 175

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 127

Retail social media Online Mobile 127

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 114

Retail social media Online Mobile 114

PYMNTS

DECEMBER 17, 2020

Fraud protection specialist Kount and Philadelphia-based payments platform FreedomPay are teaming up to offer “an integrated, complete solution to enable international expansion with fraud-free payments and frictionless customer” experiences. Before, they were limited to one or two areas. Today, they’re pretty much everywhere.”.

Fraud 174

Fraud Payments Philadelphia social media 174

PYMNTS

JULY 21, 2017

No longer are retailers working with marketers to figure out a way to mass market products and services. With the advent of connected devices in the palm of almost every consumer’s hand, the retail ecosystem has certainly seen a shift. Through this omnichannel experience, retailers have more ways to connect with consumers.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

NOVEMBER 21, 2018

The company also offers a product that purportedly blocks out 98 percent of blue light, which is important as the company’s core demographic is a tech-native young consumer as well as someone in any creative field spending hours in front of a computer. If a customer is not satisfied, the company will remake the eyewear.

Customer Experience 139

Customer Experience social media User Experience Marketing 139

PYMNTS

JUNE 18, 2019

Pinterest has rebranded its third-party partner program Marketing Partners into Pinterest Partners to facilitate a greater number of shopping experiences on its platform, according to a report by Retail Dive. For example, Pinterest teamed up with WooCommerce to help businesses build eCommerce sites and unique customer experiences.

social media 115

social media Study Retail Customer Experience 115

PYMNTS

OCTOBER 5, 2020

“The pandemic seems to have had a strong positive impact on participation in the entire sport of running,” Fleet Feet’s Director of Retail Experience Matt Werder told PYMNTS. Even now that its stores are open, the retailer has discovered that its eCommerce, curbside pickup and virtual fitting services remain popular with customers.

Technology 131

Technology Retail North Carolina National 131

PYMNTS

JANUARY 22, 2020

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. And what they want and expect are what’s going to drive so much of retail and payments in the coming years and decades. Shift Intensity.

Retail 137

Retail Millennials New York City social media 137

PYMNTS

JUNE 21, 2017

To say that the retail industry is going through a minor transformation right now would be an understatement. While several store closings and bankruptcy filings have been reported over the past year, the retail news cycle hasn’t exactly painted an inspiring image for the future of retail.

social media 195

social media Retail Branding Innovation 195

PYMNTS

MAY 27, 2020

With so many retailers hustling to capture the digital shift, it’s easy to let the details suffer. Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. “At Lexus, we have always held guest experience as our top priority.

Online 151

Online Management social media Branding 151

PYMNTS

AUGUST 3, 2016

We all know — and keep hearing almost ad nauseam — all about how the rise of online shopping is changing the very face of the retail industry and consumer habits. But what is that “changing face of retail” actually going to look like in a few years? How influential will mobile and social media be to their purchasing habits?

Retail 100

Retail social media Branding Online 100

Bank Innovation

NOVEMBER 1, 2019

Digital-only challenger bank Chime‘s recent outage may have riled many customers on social media, but the company’s real-time response to the crisis ensured damage to the brand was nipped in the bud. On October 16, digital banking startup Chime’s app went dark on its 5 million customers.

social media 186

social media Digital Banking Branding Company 186

PYMNTS

MARCH 11, 2020

Wall Street is a tough master, especially for eCommerce companies. billion, on an 82 percent increase in retail sales. That is the most organic growth of any automotive retailer ever in the U.S. Just ask Carvana, the leading online automotive seller and a major force in changing the way people buy cars.

Company 130

Company Miami San Antonio Oklahoma City 130

BankInovation

MAY 8, 2020

Banks and tech companies continue to launch Paycheck Protection Program solutions. Google recently got involved with three new tools backed by artificial intelligence to help banks navigate the program.

social media 69

social media Google Tools Company 69

PYMNTS

SEPTEMBER 9, 2020

But the challenge for retailers now is deciding what to do next, Amazon Pay Chief Marketing Officer Kelly Wenzel told Karen Webster in a recent conversation. Wenzel told Webster that what retailers need to think about is those things that actually aren’t going to change in an environment where it feels like everything is changing.

Branding 220

Branding Online Retail social media 220

PYMNTS

FEBRUARY 1, 2017

These are tough times to be tangible — as in brick-and-mortar, in retailing at least. The physical retailer is constrained by square footage, the hybrid retailer joining on an eCommerce platform less so, especially with the drop shipping. The upshot is that, through the drop-ship model, they do not need to hold more inventory.

Online 100

Online Retail social media Branding 100

PYMNTS

FEBRUARY 14, 2020

This year, they expect more customer experience improvements, a boost from the Golden State and an effort to keep a new generation of wine connoisseurs engaged. And the wine retailer of the year? The 2019 wine retailer of the year was online – specifically, it was a good year for Wine.com.

San Francisco 150

San Francisco Millennials Oakland Customer Experience 150

PYMNTS

AUGUST 10, 2020

And several of them are affecting the retail industry. And judging from the continuing proliferation of videos on social media, the ability for retailers to enforce even the minimum safety standards of mask-wearing is risky business for employees. That line of thinking also leads to the counter-currents of retailing.

New York City 148

New York City Los Angeles Retail San Francisco 148

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. An AI-Powered Visual Shopping Experience For Millennials, Gen Z.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

APRIL 28, 2020

Brands are finding new ways to get in front of their customers as standard outlets like news and social media are loaded with misinformation and just plain disturbing news. As Timlin alluded to, the eCommerce consumer journey is changing and retail needs to change with it. That’s a lot of clutter.

social media 141

social media Branding Examples Marketing 141

PYMNTS

AUGUST 9, 2018

Dada-JD Daojia, a grocery and delivery company in China, disclosed Thursday (August 9) that it raised $500 million from Walmart Inc and JD.com in a round of financing. Electronic price tags enable the retailer to keep prices current. Reuters noted Walmart invested $320 million in the round of funding.

Tampa 100

Tampa social media Retail Online 100

PYMNTS

AUGUST 11, 2016

The term “ Internet of Things ” has become a big buzzword in business lately, but what exactly is it and why might it shape the future of the retail industry? It also offers tons of opportunities for retailers who know how to take advantage of it. But the rapidly expanding Internet of Things (IoT) is changing that.

Retail 100

Retail Industry social media Data 100

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. The challenge for the last year has just been educating our customer base. So that’s a really big, important part of us preparing our customers for the new realities.”. The four recent payments revolutions.

Retail 100

Retail Apple Fraud Online 100

PYMNTS

APRIL 28, 2017

Marchex, a mobile advertising analytics company, has announced the launch of Marchex Speech Analytics, a solution that enables actionable insights allowing companies to better understand what is happening on inbound phone calls from consumers. Many businesses rely on phone calls to drive sales.

Analytics 134

Analytics social media Innovation Training 134

PYMNTS

DECEMBER 21, 2016

New payments and engagement systems are especially popular among younger consumers, according to the report, with 77 percent of North American customers between ages 18 and 34 reporting that they want more modern options at restaurant chains.

social media 100

social media Survey Retail Technology 100

PYMNTS

NOVEMBER 5, 2019

And it might not go so far in payments and commerce in the coming decade, at least going by the results of a new Mastercard collaboration with Harvard Business Review Analytics on what really works when it comes to innovation, companies and executives. The report, released Tuesday (Nov. 2020 Innovation Sparks. What the Consumer Wants.

Innovation 102

Innovation Report social media Data 102

PYMNTS

JANUARY 28, 2020

Keepsake is one company that enables consumers to upload their photos through a mobile app to be printed, framed and delivered. Depending on where an order is placed, it will be routed to one of three of the company’s facilities to ensure that it gets filled as quickly as possible. Gift Cards.

Mobile 141

Mobile social media United States Cards 141

PYMNTS

JULY 30, 2018

The pop-up store , in an era where retail is resetting rapidly all around, has become a popular option for all types of businesses, including eTailers looking to put feelers out into physical commerce without a big commitment, or even physical retailers trying to test-drive an expansion into a new market. 2 and will end on Aug.

social media 103

social media New York City New York Metro 103

PYMNTS

AUGUST 8, 2018

There are brands that claim to take the customer experience to the max — and then there are brands that redefine what exactly the max means. Chubbies takes its customer community seriously, and it makes it very clear that this is well beyond a marketing ploy. Where there is success, there are followers in mainstream retail.

Branding 107

Branding social media San Francisco Community 107

PYMNTS

MARCH 23, 2018

Now, Home Depot is helping Pinterest identify products in pins — whether they’re from the home remodeling chain or not — “to help that customer experience go from inspiration to discovery to sale in one experience,” said Melanie Babcock, senior director of agile marketing and social media at Home Depot. “In

Tools 110

Tools social media Customer Experience Strategy 110

Celent Banking

NOVEMBER 12, 2014

The promise of these new start-ups was a drastic improvement on customer experience, ditching traditionally stale financial services with improved digital offerings, social media integration, and a familiar/casual communication style. What do you think?

social media 232

social media Customer Experience Branding Mobile 232

PYMNTS

DECEMBER 2, 2016

Maybe not much of a surprise there, but there also seems to be confirmation from Mnuchin, also, that the top tax rate for companies will be slashed from 35 percent to 15 percent. And physical retail continued to show across the board weakness – net sales and brick and mortar stores was down 5.0 Elizabeth Warren. Questrom noted.

Retail 100

Retail Taxes Data social media 100

PYMNTS

FEBRUARY 22, 2018

Companies like Google , LinkedIn and Box use these tools to show users how far along they are in a set of tasks — say, filling out a form at checkout. It allows customers to pull in credit card, billing, and shipping info they’ve stored on the social media sites. Through this offering, customers in the U.S.

social media 140

social media Online Branding Strategy 140

PYMNTS

NOVEMBER 23, 2016

Waltham, Massachusetts-based eCommerce solutions company Yottaa has made a big splash in the commerce space in the past few years. Its SaaS platform for accelerating eCommerce has been picked up by major retailers, including Puma, eBags, King Arthur Flour, Jo-Ann Fabric and Moosejaw, to name a few. Think back a few years ago.

Retail 100

Retail social media Massachusetts Mobile 100

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52