Remove Community Remove Customer Experience Remove Millennials Remove Online
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How CFIs Can Remain Relationship-Focused in a Digital World

Abrigo

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259
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How CFIs Can Remain Relationship-Focused in a Digital World

Abrigo

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195
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How Can Banks Thrive in the Next Five Years?

Jeff For Banks

And products started migrating online. Then came this bubble generation they named millennials. Ever call your millennial child only to get a text back asking "what?" There is a fintech firm, SoFi, that was born in 2011, that focuses on millennials financial needs. Because that is what millennials needed at the time.

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Creating a Customer-Centric, Digital Financial Institution

Abrigo

It sounds like the beginning of a joke, but for many community financial institutions, a spectrum of different customers and banking needs is something that they see every day. However, they’re probably seeing fewer of these customers walking into a physical branch. It’s all about education, both for clients and employees.

Oklahoma 218
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Banking’s Hard Fork in the Post-Neobank Era

Gonzobanker

Delivering a better customer experience is not the only way for banks to gain a competitive advantage. According to Investopedia, “Forks may be initiated by developers or members of a crypto community who grow dissatisfied with functionalities offered by existing blockchain implementations.”. Banking’s Hard Fork. They’re wrong.

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6 realities for banks about lending to small businesses

Abrigo

At most institutions, the borrower’s experience typically follows this pattern: • As a potential business borrower, you fill out a form online, and a lender from the institution will get back to you sometime soon. • There is no document ping pong, and you submit everything online securely. •

Lending 150
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The New Customer Relationship Management: Online Reviews

NCR

The impact of online reviews is growing, according to ReviewTrackers research. More than 1 in 3 people won’t eat at a restaurant with 3-stars on online review websites like Yelp, Facebook and Google. The online review space has entered the social media era, and banks are struggling to catch up. Online Reviews Are Social Media.

Online 40