Abrigo

MARCH 2, 2023

Banking technology decisions now affect future growth With the possibility of a recession, community financial institutions may consider a delay or cut in technology spending. A failure in back-office technology directly affects customer experiences. Experts say that would be a mistake.

Technology 195

Technology Lending Community Software 195

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

Abrigo

FEBRUARY 3, 2017

Most notably, the institutions recognized that change was overdue for their business lending programs. At most institutions, the borrower’s experience typically follows this pattern: • As a potential business borrower, you fill out a form online, and a lender from the institution will get back to you sometime soon. •

Lending 150

Lending Community Bank Meeting Community 150

Abrigo

FEBRUARY 23, 2022

Making small business loans efficient and worthwhile Digitalizing the lending process can help financial institutions win small business loans and meet customers' needs. You might also like this webinar on small business lending best practices. Top problems in small business lending. Roadblocks to Success.

How To 195

How To Lending Software Survey 195

BankInovation

AUGUST 18, 2022

The Seymour Bank announced today that it will leverage Teslar Software to increase automation within its lending and customer experience platforms to boost efficiencies for bank clients and employees.

Software 52

Software Customer Experience Lending Community 52

Abrigo

MAY 8, 2024

They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. Another example of using predictive AI is small business lending software that incorporates AI-driven lending intelligence.

Examples 221

Examples Fraud Resources Risk Management 221

Abrigo

SEPTEMBER 11, 2023

Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when.

Risk Management 195

Risk Management Data Technology Fintech 195

Independent Banker

OCTOBER 31, 2022

AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no. First, with AI’s ability to mimic human intelligence, community banks can quickly process huge amounts of data to ease customer friction.

Community Bank 91

Community Bank Community Customer Experience Data 91

Gonzobanker

MARCH 13, 2018

As many community banks focus on growing their commercial lending businesses, many are embarking on transformation initiatives to improve their capabilities and competitiveness. Well-documented, user-vetted, and clearly defined future state process and business requirements should be the basis for technology investment decisions.

Lending 60

Lending Technology User Experience Data 60

Abrigo

MAY 5, 2017

How are you going to know if the institution even lends to your industry unless it says it does? And why not publish the list of documents required for a credit application, along with a description of the standard process? That will give current customers of financial institutions fewer reasons to look elsewhere when they need credit.

Survey 150

Survey Online Lending Taxes 150

PYMNTS

OCTOBER 31, 2019

The core infrastructure technology will be implemented within the bank’s corporate, lending, treasury, retail, domestic, cross-border payments and other operations, according to reports. Commonwealth Trade Bank specializes in trade finance offerings, including letter of credit discounts, receivables finance and document collections.

Innovation 101

Innovation Community Bank Customer Experience Operations 101

Abrigo

JUNE 14, 2017

Identify what aspects of your borrower experience has the biggest impact on customers. Is document gathering and data entry a tedious process? Software solutions can both make your team more efficient and improve the customer experience. Do customers want a faster or more user-friendly approval cycle?

Fintech 170

Fintech Software Lending Millennials 170

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. And, quite frankly, they’re struggling.

Leadership 155

Leadership Industry Management Resources 155

PYMNTS

NOVEMBER 7, 2018

That growth was outpaced by a record number of applications, up 30 percent year on year, as LendingClub looks to spur “awareness” of the benefits of fixed-rate lending in an era where interest rates are on the rise. The company said it had loan originations of $2.9

Taxes 159

Taxes Management Risk Management Capital 159

Gonzobanker

MAY 21, 2019

Acme has doubled its size in the past five years with acquisitions of smaller community banks. There are no visible managerial processes tied to customer experience and learning. Define a “target customer experience” for our first go-live sprint within 120 days. We have to reshape Acme Bank quickly for the future.

Customer Experience 112

Customer Experience Analytics Management Operations 112

Gonzobanker

AUGUST 21, 2020

What do earnings look like in a recession with margin pressure, a lack of consumer lending, looming mortgage forbearances and increasing loss reserves? Can current digital and other remote capabilities support growth and a competitive customer experience? Entire companies were set up to work remotely in a week’s time.

Software 78

Software Meeting Tools Community Bank 78

Gonzobanker

JUNE 26, 2019

Idaho Central Credit Union and Delta Community Credit Union successfully deployed CRM in the contact center. The primary focus was integrating authentication with the credit union’s digital banking system to improve the online lending experience with prefilled applications. Enterprise Unification & Workflow.

Idaho 131

Idaho Michigan System Lending 131

Gonzobanker

MARCH 6, 2020

Many financial institutions are leveraging robotic process automation (RPA) capabilities to improve customer experience and remain competitive. One of Cornerstone’s community bank clients uses RPA to reverse temporary daily POS limit increases, which its related bank system does not permit, eliminating a formerly manual daily process.

Operations 86

Operations System Groups Technology 86

FICO

APRIL 21, 2020

More Contactless Customer Experiences. We’ll likely see businesses continue certain practices for having less physical contact with their customers, as well as less contact among fellow customers themselves. Community banks need to take these concepts and move them into reality.

Community Bank 75

Community Bank Community Lending Fraud 75

FICO

SEPTEMBER 30, 2019

The Wall Street Journal has reported that of the 1980 counties defined as “rural,” over 30% do not have a locally own community bank with 35 counties having no banks at all. For those small business owners whose customers are cash orientated, it is a huge problem. Southern Georgia is not alone in this growing trend.

Resources 40

Resources Georgia US Mobile 40

William Mills

MAY 11, 2016

Here’s another solution for document management and origination. ^SR. From their website: ShortSave helps servicers help borrowers — without red tape, phone calls, or additional documentation. Can add loan documents with image capture via phone. This is an extension of business services, powered by a local community bank.

Video 40

Video Mobile social media Analytics 40

Lex Sokolin

DECEMBER 10, 2020

The first part of the qualifying journey to sell embedded finance here is to check whether some particular merchant experience is networked correctly, meaning, it uses the right web infrastructure. Affirm wins when it plugs in a technology network as a distributor of its lending product. these customer pitches?—?we

Branding 52

Branding Apple Capital US 52

Lex Sokolin

DECEMBER 10, 2020

The first part of the qualifying journey to sell embedded finance here is to check whether some particular merchant experience is networked correctly, meaning, it uses the right web infrastructure. Affirm wins when it plugs in a technology network as a distributor of its lending product. these customer pitches?—?we

Branding 52

Branding Apple Capital US 52

Fintech Labs Insights

AUGUST 1, 2016

Backbase offers 60-second onboarding for financial services companies to accelerate customer acquisition with a simple, fast, and seamless omni-channel onboarding journey. Bankjoy offers developers a banking API for a modern, real-time, holistic interface for credit unions and community banks.

How To 12

How To Analytics Millennials Data 12

Fintech Labs Insights

SEPTEMBER 1, 2015

Alfa-Bank offers a wide range of products and operates in all sectors of the financial market, including corporate and retail lending. Bleu’s vision is to change the payment experience and create new platforms for mobile transactions. Ephesoft Smart Capture solutions classify documents and extract meaning from their content.

Company 12

Company Software Analytics Mobile 12