Independent Banker

FEBRUARY 28, 2022

That’s why we’ve spent the past three years educating community bankers on the why of innovation: why bankers should be thinking about innovation, why innovation is a top priority in a digital-first environment and why now is the time to act. This allows community banks to triage, evaluate and rectify issues before they become problems.

Community Bank 148

Community Bank Community Innovation Tools 148

Independent Banker

DECEMBER 31, 2022

The payments landscape is evolving, and customers’ needs are changing. Here’s how community banks can enhance their payments offerings. of banks’ revenues come from payments. Payments account for up to 30% of bank revenue, and that income stream is under attack. Create frictionless customer experiences.

Trends 140

Trends Payments Community Bank Texas 140

Independent Banker

DECEMBER 31, 2022

ICBA is leaning into it, bringing its ThinkTECH Accelerator program and innovation efforts in-house to provide community bankers with targeted solutions. Here are what I believe will be the top five opportunities this year: Targeted fintech initiatives focused on meeting community bankers’ unique needs. billion in 2020 revenues.

Innovation 103

Innovation Trends Community Bank Community 103

Abrigo

DECEMBER 22, 2023

download NOW Takeaway 1 The most popular blog posts on the Abrigo site reflect many of the priorities community banks and credit unions had in 2023. Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings.

Lending 222

Lending Risk Management Community Management 222

ZootBlog

FEBRUARY 12, 2016

How long should it take to add your spouse to your bank account? However, it took one full hour to accomplish this simple task at my local community bank where I have been a customer for more than a decade. The experience left me wondering, with today’s technology how could this be possible.

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Community Bank Community Technology ATM 63

NCR

APRIL 28, 2017

With the landscape shifting rapidly for the financial services industry – thanks to the rise of digital and changing consumer expectations – being able to provide a strong customer experience (CX) can be a key differentiator that helps banks stand out in a crowded and increasingly competitive market.

Customer Experience 91

Customer Experience Analytics Community User Experience 91

Independent Banker

DECEMBER 31, 2021

By investing in small businesses and creating jobs, community banks are helping support local economies throughout our nation. As prudent lenders, community bankers make every effort to mitigate risk. All too often, community banks fall prey to the we’ve-always-done-it-that-way mindset. By Charles Potts, ICBA.

Community Bank 91

Community Bank Community Innovation Leadership 91

Independent Banker

DECEMBER 31, 2022

Community banks have long been a bastion of relationship-focused service. But what happens when a community bank makes the decision to put technology—specifically, AI—at the heart of its customer service strategy? For Union Savings Bank (USB), a $3 billion-asset community bank in Danbury, Conn.,

Rhode Island 151

Rhode Island Community Bank Community Tools 151

Independent Banker

MAY 31, 2022

That uncomfortable feeling you get in the pit of your stomach when you decide to try something new serves as a motivator and is why I tell community bankers: “To succeed in today’s rapidly evolving digital landscape, you need to get comfortable with feeling uncomfortable.”. Facilitating open communication. Get out of your comfort zone.

Community Bank 120

Community Bank Community Innovation Meeting 120

Independent Banker

OCTOBER 31, 2022

AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no. The estimated amount of money banks will save by using AI applications by 2023. Carson Lappetito, Sunwest Bank. Quick Stat.

Community Bank 91

Community Bank Community Customer Experience Data 91

Independent Banker

OCTOBER 31, 2022

Improving the small business loan experience is a great way to build new relationships and deepen existing ones. We spoke with industry specialists about the priorities for community banks as they build a digital loan process for small businesses. Doing so can help community banks: Optimize the loan cycle.

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Lending Community Bank Community Illinois 91

South State Correspondent

MAY 1, 2024

For inspiration in banking innovation, we often look to other industries. With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. What is your bank’s research and development budget for new products?

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Innovation social media Branding Marketing 195

Independent Banker

FEBRUARY 29, 2020

“Today’s technology environment opens the door to a world of opportunity for community bankers.”. We may not be benefactors of self-preparing meals and hovercraft transportation, but all the same, technology plays a major role in our daily lives—and in the banking business. Welcome to Independent Banker’s ICBA LIVE 2020 issue!

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Community Bank Community Technology Customer Experience 155

Independent Banker

JUNE 30, 2021

As they bantered back and forth, I was struck by how much the conversation reflected the nature of community banking. Relationships drive all that we do, so community bankers are in it for the long haul, sitting with our customers as they write each page of their stories. We have been and will continue to be here for you.

Community Bank 91

Community Bank Community Customer Experience Course 91

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Increasing lifetime value was a common discussion with every bank. However, banks differed in how to get there.

Conference 195

Conference Retail Community Bank Technology 195

PYMNTS

JANUARY 12, 2021

Wells River Savings Bank will gain access to the RTP® network built by The Clearing House (TCH) via SHAZAM, Inc. 12) announcement from the Vermont-based financial institution (FI), which noted that Atlantic Community Bankers Bank (ACBB) will offer funding agent functions. according to a Tuesday (Jan.

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Vermont Community Community Bank Customer Experience 140

Independent Banker

JANUARY 31, 2022

From new competition and new technology to new regulation, we have adapted and continued to offer the relationship-centric experience that our communities, customers and missions depend on. In our industry, the only constant is change. We have had a significant evolution in financial services over the past decade.

Community Bank 91

Community Bank Community US Regulation 91

Independent Banker

AUGUST 31, 2021

The payments space can be dizzying for even the most enterprising community bank. Experts point to a strategy built on customer input and relationship-building. Banking-as-a-service (BaaS). Central bank digital currency (CBDC). central bank digital currency.”. The customer connection. Cryptocurrency.

Trends 91

Trends How To Payments Community Bank 91

Gonzobanker

FEBRUARY 8, 2022

Maybe instead of Acquire or Be Acquired, this conference should be called Evolve or Be Acquired,” observed Eric Sprink, CEO of Coastal Community Bank in Everett, Wash., and a trailblazer in the world of banking as a service (BaaS). The difference could be seen in what alpha bankers bragged about.

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Fintech Customer Experience Conference Technology 165

Gonzobanker

FEBRUARY 23, 2022

Early adopters are earning prestige while investors and a hoard of community banks explore the opportunity to tap into this new source of revenue. From an income perspective, BaaS partner banks create a new revenue stream that has shown to increase non-interest-income, ROA and ROE. assets, citing high NIE.

Community Bank 117

Community Bank Strategy Risk Management Fintech 117

Abrigo

MAY 5, 2022

Other podcasts might be internationally based and of little interest to community financial institutions or credit unions based in the U.S. or largely focused on the domestic banking market. So here’s your head start on finding some banking podcasts that might work for you. Banking Transformed 2. Banking with Interest 4.

Community 195

Community Lending Maine Resources 195

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

Abrigo

MAY 8, 2024

They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. GenAI use case for fostering relationship banking Abrigo client BAC Community Bank in Stockton, Calif.

Examples 222

Examples Fraud Resources Risk Management 222

NCR

DECEMBER 1, 2017

It’s an interesting time to be a community financial institution (FI) right now. For smaller community banks and credit unions in the US, it might seem like a difficult time to do business, with so much change, intensifying competition and regulatory compliance to contend with. “They get better service.

Community 56

Community Community Bank Michigan Lending 56

Independent Banker

OCTOBER 31, 2018

This year, you’ve probably heard me say that ICBA is focused on three pillars: community bank advocacy, education and innovation. As I put on three hats—consumer, community banker, and ICBA president and CEO (in no particular order)—I see three specific opportunities for innovation. Most of my time will be spent in ICBA’s D.C.

Fintech 70

Fintech Community Bank Community Nashville 70

PYMNTS

JULY 31, 2019

The company revealed that David Kowach has been named head of Community Banking, while Jim Hays has come onboard as president and head of Wells Fargo Advisors. Andy Rowe is Enterprise Customer Excellence executive, and Elli Dai has been hired as Small Business and Personal Lending Group executive.

Community Bank 147

Community Bank Lending Regional Strategy 147

Independent Banker

OCTOBER 31, 2022

Before Wood & Huston Bank’s former headquarters was demolished, the community bank lent the space to a local fire department for critical, hands-on training. We had a positive reaction from every customer we saw, and I feel the community as a whole was excited to see our city’s fire department get to train.”.

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Training Community Illinois US 162

Independent Banker

DECEMBER 31, 2022

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. Koger Propst.

Community Bank 91

Community Bank Community Tampa North Carolina 91

Independent Banker

OCTOBER 31, 2021

It provides a real ROI, including increased efficiencies, more loan originations and a way to attract and retain customers. Community bankers tell us why. First State Bank & Trust in Williston, N.D., started developing its digital lending platform about three years ago—and the bank is really glad it did. “I’m

Lending 91

Lending Community Bank Community North Dakota 91

South State Correspondent

OCTOBER 26, 2023

Money 20/20 (M2020) is the only conference in the industry where it is both possible and expected to pull off two breakfasts, two lunches, three cocktail parties, and two dinners PER DAY. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

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Conference Las Vegas Fraud Case Study 221

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. That’s the new DNA we need to increase across the banking industry.

Leadership 154

Leadership Industry Management Resources 154

South State Correspondent

JANUARY 30, 2024

The good news is that for many other areas, budgets are lower at banks compared to last year, and the fact that IT is still positive underscores the strategic imperative that banks face to digitize traditional operations, reduce costs, gain scale, and improve the customer experience. and 11.1%, with a median of 8.1%

Capital 195

Capital Operations Customer Experience Comparison 195

Abrigo

OCTOBER 20, 2020

Key Takeaways Gain an understanding of the current state of banking and future expectations. The banking industry has faced many challenges in 2020, from transitioning to CECL, managing Paycheck Protection Program loans, and navigating an unprecedented economic recession. Plan for new technology and innovations. Drive Growth.

Management 195

Management Lending Community Strategy 195

Gonzobanker

DECEMBER 19, 2022

As expected, these rate hikes stopped the mortgage industry in its tracks. Financial institutions that relied on mortgage banking fee income as a key earnings component have been left to make big adjustments. 2022 was the year the fintech industry and venture capital firms figured out that banking is harder than everybody thought.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 14, 2023

Bank leaders must feel like Rocky Balboa after 15 rounds with Apollo Creed. Just think of what the industry dealt with in the last 12 months: The brunt of the unprecedented scope and pace of Fed rate hikes hit home, and banks have seen an.80 The housing industry, and mortgage banking revenue, came to a stop.

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Fintech Community Regional Technology 194

Social Assurance

OCTOBER 1, 2021

Maybe it’s the interactions a customer experiences while visiting the branch? Whatever it is, community heroes are constantly leaving their mark. From supporting small businesses to uplifting employees, here’s how Community Heroes Empower, Ignite, and Enable their communities: Empower.

Community 15

Community Community Bank social media Branding 15

PYMNTS

JANUARY 6, 2021

“The three verticals that we service at NCR today — banking, restaurants and retail — I think they had the common bond for us that they was all about, ‘how do you simplify operations and the customer experience?’” Open Banking And The Future. When it comes to open banking , Brown said that NCR is all in. “We

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Innovation Data Examples Community Bank 318