Abrigo

FEBRUARY 3, 2017

At most institutions, the borrower’s experience typically follows this pattern: • As a potential business borrower, you fill out a form online, and a lender from the institution will get back to you sometime soon. • There is no document ping pong, and you submit everything online securely. • Everything is so slow-moving.

Lending 150

Lending Community Bank Meeting Community 150

Abrigo

FEBRUARY 27, 2020

The list goes on, and we haven’t even gotten into creating closing documents or credit presentations. Many community bankers expect a recession will start by at least mid-2021, according to the most recent Community Bank Sentiment Index. Standardizing, automating processes leads to scale.

Lending 243

Lending Survey Data System 243

PYMNTS

OCTOBER 31, 2019

The core infrastructure technology will be implemented within the bank’s corporate, lending, treasury, retail, domestic, cross-border payments and other operations, according to reports. Commonwealth Trade Bank specializes in trade finance offerings, including letter of credit discounts, receivables finance and document collections.

Innovation 101

Innovation Community Bank Customer Experience Operations 101

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. And, quite frankly, they’re struggling.

Leadership 158

Leadership Industry Management Resources 158

Independent Banker

AUGUST 26, 2015

Paperless document-signing technology is growing among banks and consumers. Today, many community banks are exploring how to “go paperless”—whether for cost reasons, a better customer experience or a deliberate outreach to a younger, technology-oriented demographic. By Mark Pfeifer.

Community Bank 70

Community Bank Minneapolis Community Online 70

Abrigo

MAY 5, 2017

And why not publish the list of documents required for a credit application, along with a description of the standard process? Providing information will help the borrower have realistic expectations and address some concerns with transparency and communication.”

Survey 150

Survey Online Lending Taxes 150

Abrigo

JUNE 14, 2017

Identify what aspects of your borrower experience has the biggest impact on customers. Is document gathering and data entry a tedious process? Software solutions can both make your team more efficient and improve the customer experience. Do customers want a faster or more user-friendly approval cycle?

Fintech 170

Fintech Software Lending Millennials 170

Gonzobanker

AUGUST 21, 2020

Can current digital and other remote capabilities support growth and a competitive customer experience? As much as I miss strategizing world domination (or at least community banking domination) with a room full of smart business leaders, we need an approach that will permit flexibility and quick decision making.

Software 78

Software Meeting Tools Community Bank 78

FICO

APRIL 21, 2020

In the third installment of my series , here are some insights about the future of banking and what small business lenders should prepare for in a post-Coronavirus economy. More Contactless Customer Experiences. Community banks need to take these concepts and move them into reality. But we can rebuild.

Community Bank 75

Community Bank Community Lending Fraud 75

Gonzobanker

MARCH 6, 2020

Many financial institutions are leveraging robotic process automation (RPA) capabilities to improve customer experience and remain competitive. Technology: The ‘Must Have’ List Is Growing. Loan and deposit operations processes often utilize myriad systems to manage daily work.

Operations 93

Operations System Groups Technology 93

Abrigo

AUGUST 25, 2021

Takeaway 1 Many tasks consumers once did in person have been transformed by digitalization – including retail banking. Takeaway 2 A consumer loan origination system can help FIs offer a fully digital retail lending experience. Takeaway 3 Enhancing the customer experience means delivering on customer expectations with digital offerings.

Lending 195

Lending System Community Retail 195

Gonzobanker

MARCH 13, 2018

As many community banks focus on growing their commercial lending businesses, many are embarking on transformation initiatives to improve their capabilities and competitiveness. Well-documented, user-vetted, and clearly defined future state process and business requirements should be the basis for technology investment decisions.

Lending 60

Lending Technology User Experience Data 60

Abrigo

MAY 8, 2024

They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. GenAI use case for fostering relationship banking Abrigo client BAC Community Bank in Stockton, Calif.

Examples 195

Examples Fraud Resources Risk Management 195

Independent Banker

OCTOBER 31, 2022

AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no. The estimated amount of money banks will save by using AI applications by 2023. Carson Lappetito, Sunwest Bank. Quick Stat.

Community Bank 91

Community Bank Community Customer Experience Data 91

William Mills

MAY 11, 2016

Here’s another solution for document management and origination. ^SR. From their website: ShortSave helps servicers help borrowers — without red tape, phone calls, or additional documentation. It’s all done through the smartphone, with bank-level security. Can add loan documents with image capture via phone.

Video 40

Video Mobile social media Analytics 40

Gonzobanker

MAY 21, 2019

The following memo outlines my assessment and recommendations concerning our purchase of Acme Bank, a $5 billion institution located in Metropolis, USA. Acme has doubled its size in the past five years with acquisitions of smaller community banks. We have to reshape Acme Bank quickly for the future.

Customer Experience 112

Customer Experience Analytics Management Operations 112

Gonzobanker

JUNE 26, 2019

Idaho Central Credit Union and Delta Community Credit Union successfully deployed CRM in the contact center. A longtime poster child for Salesforce, $108 billion Huntington Bank isn’t exactly a mid-size community bank. The post Banking’s CRM Conquerors appeared first on Gonzobanker.

Idaho 140

Idaho Michigan System Lending 140

FICO

SEPTEMBER 30, 2019

The Wall Street Journal has reported that of the 1980 counties defined as “rural,” over 30% do not have a locally own community bank with 35 counties having no banks at all. For those small business owners whose customers are cash orientated, it is a huge problem. Southern Georgia is not alone in this growing trend.

Resources 40

Resources Georgia US Mobile 40

Fintech Labs Insights

AUGUST 1, 2016

Backbase offers 60-second onboarding for financial services companies to accelerate customer acquisition with a simple, fast, and seamless omni-channel onboarding journey. Bankjoy offers developers a banking API for a modern, real-time, holistic interface for credit unions and community banks.

How To 12

How To Analytics Millennials Data 12

Fintech Labs Insights

JULY 22, 2015

Fueled by a strong, open API strategy, Backbase’s platform gives FI’s the ultimate freedom and flexibility to work with any core and third party vendor, to create a best-of-breed digital banking offering for their clients. Fidor Bank introduced community banking five years ago.

San Francisco 12

San Francisco Video Fintech Data 12

Fintech Labs Insights

SEPTEMBER 1, 2015

Bleu’s vision is to change the payment experience and create new platforms for mobile transactions. Buzz Points partners with community banks and credit unions to reward consumers for buying local and banking local. Ephesoft Smart Capture solutions classify documents and extract meaning from their content.

Company 12

Company Software Analytics Mobile 12