PYMNTS

JANUARY 18, 2017

2017 could have some big changes in store for digital banking. As the calendar turned to January, banks rolled out new ways for both commercial and corporate banking clients to conduct business by tapping the potential of several new financial innovations. Notable news from the Digital Banking space.

Data 100

Data social media Report Community Bank 100

PYMNTS

JULY 19, 2018

In the July edition of the Digital Banking Tracker , PYMNTS explores the latest AI developments from around the space and the potential AI holds for the future. Around The Digital Banking World. Bank of America recently announced that it surpassed 1 million users of its new AI-enabled mobile chatbot, Erica.

Report 101

Report Digital Banking Fintech Community Bank 101

Independent Banker

OCTOBER 29, 2014

Finding the right place, at the right pace in a volatile and uncertain mobile marketplace. Large banks and nonbanks, merchants and technology companies are pressing to solidify their inroads into the financial transaction business. Research and everyday observation show how consumers are increasingly using mobile technologies.

Mobile 105

Mobile Community Bank Community Technology 105

PYMNTS

OCTOBER 4, 2019

Bloomberg is reporting that the sale could value Finastra at $10 billion with debt included. FinTechs in Europe have been experiencing a rise in value as many investors look for alternatives to run-of-the-mill, brick-and-mortar banks. Vista Equity Partners is reportedly thinking about selling a stake in London-based FinTech Finastra.

Fintech 197

Fintech Community Bank Community Leadership 197

PYMNTS

OCTOBER 12, 2017

Banking giant JPMorgan reported results that bested Wall Street estimates on Thursday, buoyed in part by strong growth in its card business and mobile initiatives. In the consumer and community banking segment, revenues were up 6 percent year on year to $12 billion. Revenues were $26.2 billion, down from the $3.18

Cards 109

Cards Mobile Community Bank Conference 109

Independent Banker

AUGUST 31, 2022

Social payments methods like Venmo and Cash App continue to grow in popularity, and the data is there to prove it, creating an opportunity to give customers what they want: 24/7 access to cashless, P2P and mobile transactions. So how do social payments fit in community banks’ long-term future? DJ Seeterlin, Chesapeake Bank.

Capital 94

Capital Payments social media Community Bank 94

William Mills

MAY 19, 2016

The meetings also support the mission of the CBA which is the preservation and development of local, independent community banks in Georgia as well as the philosophy of hometown banking. The CBA has approximately two hundred community banking members. Here are some key highlights from Scott’s presentation.

Georgia 41

Georgia Community Bank Community Meeting 41

William Mills

MAY 19, 2016

The meetings also support the mission of the CBA which is the preservation and development of local, independent community banks in Georgia as well as the philosophy of hometown banking. The CBA has approximately two hundred community banking members. Here are some key highlights from Scott’s presentation.

Georgia 41

Georgia Community Bank Community Meeting 41

PYMNTS

AUGUST 9, 2020

The release says the app will also come with features like real time notification and fully mobile use, which can be found from most challenger banks. Agora Services also debuted a new service to offer banking for children. Community banks have been working to innovate through collaborations with FinTechs.

Tools 168

Tools Community Bank Community Taxes 168

PYMNTS

JUNE 14, 2019

Most consumers probably don’t have strong opinions about their banks, since the relationship tends to be more transactional than emotional. However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S.

Retail 103

Retail Study Online Mobile 103

PYMNTS

JULY 19, 2017

Starling Bank, the digital-only U.K. bank, has now added Apple Pay support as an online payment method, which means customers can add their Starling debit card to Apple Wallet. According to a news report , with the mobile pay support, customers can make online payments via their Apple devices.

Apple 100

Apple Virginia Florida Online 100

Alex Jimenez

APRIL 7, 2024

In late 2022, as the US unemployment rate hit a nine-year high, bank executives met to discuss changes in their strategy. Some reported that they were de-prioritizing digital transformation in favor of cost-cutting. One executive told me that while he still supported innovation, it would have to wait.

Innovation 87

Innovation Management Strategy America 87

PYMNTS

APRIL 30, 2018

Fifty-four percent of small business owners say they are optimistic about the national economy , found Bank of America’s 2018 Business Advantage Small Business Owner Report. The FI said this statistic is two percentage points higher than last year’s report, and a whopping 25 percentage points up from 2016 levels.

Taxes 144

Taxes America National Community 144

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. Paul Murphy, founder of Murphy & Co.

Fintech 194

Fintech Community Regional Technology 194

Gonzobanker

JULY 11, 2019

The digital banking system market is as hot as summer in Atlanta as witnessed by NCR ’s acquisition of D3 Technology last week. Privately held D3 was owned primarily by several of its larger mid-size bank clients the likes of First Tennessee , Arvest , TCF and recently signed Zions Bank. Part of Broader Changes at NCR.

Atlanta 127

Atlanta Digital Banking Analytics Leadership 127

PYMNTS

JULY 27, 2016

The edge mid-sized and community banks have historically had on the big guys is that they put a face to banking. Today, though, FinTech has changed the game, and new customer demands could be taking away community banks’ leg-up on their largest peers. Power report on retail banking in the U.S.,

Regional 100

Regional Community Bank Community Study 100

Gonzobanker

MARCH 24, 2021

Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. Community banks and credit unions, in total, have 56 million. Chase and other megabanks can report similar results. Reality According to Customer Experience Executives.

Customer Experience 128

Customer Experience Strategy Community ATM 128

Gonzobanker

DECEMBER 19, 2022

Hats off to Thomas Shara at Lakeland and Tony Labozzetta of Provident for architecting the new $25 billion super-community bank in New Jersey. ” In all seriousness, we hope for better reports from Fiserv customers in the year ahead regarding support – the stakes in the industry are too important. Q2’s Joe Cody.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Jill is continually demonstrating just how loud a $300 million community bank can roar!

Idaho 170

Idaho Community Industry Strategy 170

PYMNTS

AUGUST 22, 2016

Which is a bit of a problem, since there are objectively fewer banks now than there were even five years ago. According to the FDIC, banking branches are at their lowest level in a decade with only 93,283 left open. Physical banks reportedly hit their peak in 2009 and have declined 6 percent since then.

FDIC 100

FDIC ATM Community Bank Digital Banking 100

PYMNTS

JANUARY 14, 2020

To that end, JPMorgan Chase reported results that showed continued strength in U.S. consumer banking and spending on credit cards. In terms of headline numbers, the banking giant reported earnings per share of $2.57, up 21 percent year on year and well above the $2.35 The consumer is doing just fine.

Cards 131

Cards Data Training Community Bank 131

PYMNTS

JANUARY 14, 2020

To that end, JPMorgan Chase reported results that showed continued strength in U.S. consumer banking and spending on credit cards. In terms of headline numbers, the banking giant reported earnings per share of $2.57, up 21 percent year on year and well above the $2.35 The consumer is doing just fine.

Cards 130

Cards Data Training Community Bank 130

Jack Henry

AUGUST 13, 2014

The community banks and credit unions have always been fighting “the good fight” for customers/members. Providing a viable online and mobile solution has been the recent focus for most FIs fighting to compete. These banks and credit unions are competing against the Chases and Bank of Americas of the world.

Google 108

Google Mobile Apple Community Bank 108

Gonzobanker

JANUARY 17, 2020

California CCPA), it’s hard to imagine just how far techies will be able to upend the nuts and bolts of the banking industry. Community banks and credit unions do not fear each other. Here’s a great question for community bank executives: What would it take for your local competitors to fear you as much as a Top 5 player?

Customer Experience 126

Customer Experience Fintech Regional Cards 126

Tech and Finance

JULY 13, 2016

Alarm bells are sounding in boardrooms of regional and mid-tier banks across the U.S. The largest national banks have pulled ahead in mobile, according a recent Forrester report — the 2016 U.S. Mobile Banking Functionality Benchmark. The big banks’ advantage in technology is not new.

Regional 28

Regional Mobile Millennials Study 28

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Gonzobanker

JUNE 26, 2019

Digital & Marketing. Credit Union of Texas used MuleSoft ( purchased by Salesforce last year ) to tackle digital banking improvements. The primary focus was integrating authentication with the credit union’s digital banking system to improve the online lending experience with prefilled applications.

Idaho 129

Idaho Michigan System Lending 129

PYMNTS

DECEMBER 14, 2017

Perhaps in the early days of digital banking and mobile apps, innovative technology was a “nice to have,” but that is no longer the case. It is important to note that 214 banks, excluding the top 25, participated in the Bank Innovation Readiness Index survey. Not innovating is not an option. Baby Steps.

Innovation 162

Innovation Branding Payments Survey 162

Gonzobanker

DECEMBER 20, 2019

. ————————————————————————— The ‘En Vogue’ Trend of the Year – Credit unions buying community banks. The bank’s strategy is laser-focused. It was the original data junkie.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

MAY 21, 2019

The following memo outlines my assessment and recommendations concerning our purchase of Acme Bank, a $5 billion institution located in Metropolis, USA. Acme has doubled its size in the past five years with acquisitions of smaller community banks. Require weekly status reports to the Executive team.

Customer Experience 112

Customer Experience Analytics Management Operations 112

Gonzobanker

JULY 9, 2018

Although banks are often handcuffed by legacy vendor technology, what CRMs can accomplish with configurable workflows, case management and rule-based automation combined with open application program interfaces is a new green field for bankers and their IT groups. Why is that good news for community banks?

Customer Experience 61

Customer Experience Technology Industry Community Bank 61

Gonzobanker

DECEMBER 22, 2015

Community bank marketing resources. With market opportunity heating up and big bank and big credit union competitors hitting hard, too many community banks lack marketing resources … or they have 2X more spending in sponsorships than the campaigns, analytics and digital sales improvements that actually bring in new business.

Community Bank 60

Community Bank Apple Community Technology 60

PYMNTS

MARCH 9, 2020

Nearly every single consumer uses an institution that provides all of those services as their primary bank. Ninety-two percent of consumers count their primary bank as either a national bank, regional/community bank or credit union. of consumers report that their primary bank is a digital-only bank (4.2

How To 232

How To Millennials ATM Fintech 232

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. We also liked that Fiserv Mobiliti brought out the R&D folks to show gadgets they were experimenting with across channels. General Sessions. C’mon Avanade!

Chicago 97

Chicago Retail Branch Design Training 97

PYMNTS

FEBRUARY 8, 2019

Megadeals are everywhere in financial services — and leading up to the collaboration between First Data and Fiserv , the latter firm posted Q4 results that showed growth in key payment and processing initiatives, especially in digital efforts. For Fiserv, the headline numbers reported on Thursday (Feb.

Data 145

Data Payments Digital Banking New York 145

Gonzobanker

DECEMBER 19, 2016

The Millenials as Funding Award – Goes to Dime Community Bank for attracting press attention when it appealed to hipsters in Brooklyn as a means of funding its powerful commercial real estate niche. The FinTech Partner Best Practice Award – Goes to Cambridge Savings Bank and SigFig for their digital investment platform partnership.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

The Millenials as Funding Award – Goes to Dime Community Bank for attracting press attention when it appealed to hipsters in Brooklyn as a means of funding its powerful commercial real estate niche. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool! Check it out on YouTube.

Utah 60

Utah System Community Marketing 60