ABA Community Banking

JANUARY 5, 2022

What's on the community bank roadmap for digital process improvement in 2022? On the latest episode of the ABA Banking Journal Podcast, Chris Bailey lifts the curtain on his bank's investments in digital signature management, conversational capabilities and client business optimization.

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Community Bank Community Management Customer Experience 98

Independent Banker

DECEMBER 1, 2021

Many of today’s banks have recognized this shift and are looking for new ways to attract, engage, and retain their customers, all while providing a great experience. Increasing role of technology. 50% of consumers now interact with their bank through mobile apps or websites weekly – up from 32% two years ago.

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Community Bank Community Fintech Guidelines 91

ABA Community Banking

MARCH 9, 2023

How does a community bank whose bread and butter was mortgage lending make the business sustainable in a time when mortgages have increasingly moved to the nonbank sector? The post Podcast: How a community bank boosted its consumer mortgage program appeared first on ABA Banking Journal.

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Community Bank Community Lending Customer Experience 64

Bobsguide

MARCH 30, 2022

Among the migrations recently completed or underway, banks are already seeing material results. Finastra announced that 27 community bank customers are working with Finastra to upgrade their legacy core banking solutions to Fusion Phoenix. This is in addition to 15 banks which went live last year.

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Phoenix Community Bank Community System 60

ZootBlog

FEBRUARY 12, 2016

However, it took one full hour to accomplish this simple task at my local community bank where I have been a customer for more than a decade. The experience left me wondering, with today’s technology how could this be possible. In fact, nearly 15 years ago I opened an ING account entirely online.

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Community Bank Community Technology ATM 63

Banking Exchange

JUNE 19, 2019

Retail banks need creative ways to excite their workforce and train them for the new banking experience Retail Banking Financial Trends Technology Customers Human Resources Feature Management Feature3 Fintech Mobile Online Tech Management Community Banking.

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Customer Experience Training Community Bank Resources 60

Abrigo

MARCH 3, 2022

In today’s banking world, community banks are focused sharply on shareholders’ expectations for growth in earnings and return on equity. So, how can community banks support earnings and ROE growth in the face of intense regulatory scrutiny and competitive pressures on profitability? Changing Lending Environment.

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Lending Community Marketing Community Bank 195

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. In recent years, product selection, advisory, technology, and a commitment to help support growth have jumped up in importance.

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Conference Retail Community Bank Technology 195

Bank Innovation

FEBRUARY 3, 2020

Smiley Technologies, a core banking provider focused on community banks, is trying to help its bank clients secure larger deposits by partnering with deposit technology company Reich & Tang.

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Community Bank Community Software Technology 221

Independent Banker

FEBRUARY 28, 2022

Good performance marketing platforms follow the complete lifecycle of a customer transaction, and reveal bottlenecks and obstacles. This allows community banks to triage, evaluate and rectify issues before they become problems. Your marketing capabilities must fit your community bank and your customers.

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Community Bank Community Innovation Tools 148

Abrigo

DECEMBER 22, 2023

download NOW Takeaway 1 The most popular blog posts on the Abrigo site reflect many of the priorities community banks and credit unions had in 2023. Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings.

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Lending Risk Management Community Management 221

Gonzobanker

APRIL 25, 2024

Once upon a time, First Southern Farmers, Merchants & Community Bank & Trust (or FSFMCBT, for short), a community bank in Anytown, USA, was renowned for its neighborly charm. When Calvin DoRight founded the bank in 1948, delivering exceptional customer service was his dream.

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System Training Community Bank Management 148

Independent Banker

FEBRUARY 29, 2020

“Today’s technology environment opens the door to a world of opportunity for community bankers.”. Fueled by visions of flying cars and robot maids courtesy of The Jetsons, I was sure technology would dominate the landscape. In fact, today’s technology environment opens the door to a world of opportunity for community bankers.

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Community Bank Community Technology Customer Experience 155

ABA Community Banking

OCTOBER 21, 2019

From simplified 10-step online account openings, to value-added robo-advising, to “certified digital bankers,” OceanFirst Bank delivers a new community banking experience. The post How One Community Bank Is Reinventing CX for the Digital Age appeared first on ABA Banking Journal.

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Community Bank Community Online Customer Experience 49

Independent Banker

DECEMBER 31, 2022

The payments landscape is evolving, and customers’ needs are changing. Here’s how community banks can enhance their payments offerings. of banks’ revenues come from payments. Payments account for up to 30% of bank revenue, and that income stream is under attack. Chris Doyle, Texas First Bank. Quick Stat.

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Trends Payments Community Bank Texas 140

Independent Banker

MARCH 31, 2022

Executive committee members tell us what advocacy issues they’ll be focused on during their terms, while board members share their words of wisdom for up-and-coming community bankers: themselves. To sum it up, these leaders are all in and all heart for community banking. This is why sharing our customer stories is so important.

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Community Bank Community Industry Texas 239

Gonzobanker

FEBRUARY 8, 2022

Rather, the difference could be seen in just how significantly technology disruption has slammed its way into bankers’ discussions regarding shareholder value. Maybe instead of Acquire or Be Acquired, this conference should be called Evolve or Be Acquired,” observed Eric Sprink, CEO of Coastal Community Bank in Everett, Wash.,

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Fintech Customer Experience Conference Technology 167

Independent Banker

JUNE 30, 2022

A new approach to loan protocols is just one way for community banks to grow in new and different directions. Amid changing economic conditions and rising rates, it’s a good time for community banks to re-evaluate their loan strategy with an eye on adaptability. David, Community Bank Consulting Services, Inc.

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Lending Strategy Community Bank Community 103

Independent Banker

MAY 31, 2022

That uncomfortable feeling you get in the pit of your stomach when you decide to try something new serves as a motivator and is why I tell community bankers: “To succeed in today’s rapidly evolving digital landscape, you need to get comfortable with feeling uncomfortable.”. Cultivating a collaborative environment.

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Community Bank Community Innovation Meeting 120

Gonzobanker

FEBRUARY 23, 2022

Early adopters are earning prestige while investors and a hoard of community banks explore the opportunity to tap into this new source of revenue. According to internal Cornerstone research, over the past five years, out of a sample group of 34 banks that offer BaaS, NII grew 67% compared to an industry median of 31%.

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Community Bank Strategy Risk Management Fintech 133

Independent Banker

OCTOBER 31, 2022

We spoke with industry specialists about the priorities for community banks as they build a digital loan process for small businesses. It’s critical for community banks to have online loan applications, process automation staff skilled in digitization and more. “The By William Atkinson. Take advantage of analytics.

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Lending Community Bank Community Illinois 91

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

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Lending Community San Antonio Survey 259

The Financial Brand

NOVEMBER 17, 2022

This article How Digital CX Technology Gives Local Financial Institutions an Edge appeared first on The Financial Brand. There’s no reason community banks and credit unions can’t provide an omnichannel experience. Here are four essentials for any CX solution.

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Technology Community Bank Branding Community 37

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

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Digital Strategies Strategy America Innovation 174

Independent Banker

JANUARY 31, 2022

From new competition and new technology to new regulation, we have adapted and continued to offer the relationship-centric experience that our communities, customers and missions depend on. This year, we selected solutions that will help community banks excel in today’s environment. My Top Three.

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Community Bank Community US Regulation 91

South State Correspondent

OCTOBER 26, 2023

Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience. This will present some customer experience and technological hurdles for many financial institutions.

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Conference Las Vegas Fraud Case Study 221

Independent Banker

JANUARY 31, 2023

With technology upgrades and customer experience consistently ranking as chief priorities for community banks, there’s no question that innovation serves as a strategic imperative. By Charles Potts, ICBA When it comes to innovation, understanding how we do it may be even more important than why.

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Fintech Innovation Community Community Bank 139

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

The Financial Brand

JULY 4, 2021

The post How Community Banks Can Stay Relevant in the Face of a Digital Assault appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Traditional strengths still count, yet the ability to innovate and adapt are key. Asset size does play a role, bankers and others note.

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Community Bank Community Banking Trends Analysis 36

PYMNTS

JANUARY 12, 2021

Wells River Savings Bank will gain access to the RTP® network built by The Clearing House (TCH) via SHAZAM, Inc. 12) announcement from the Vermont-based financial institution (FI), which noted that Atlantic Community Bankers Bank (ACBB) will offer funding agent functions. according to a Tuesday (Jan.

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Vermont Community Community Bank Customer Experience 140

Gonzobanker

MARCH 13, 2018

As many community banks focus on growing their commercial lending businesses, many are embarking on transformation initiatives to improve their capabilities and competitiveness. Not surprisingly, many look to technology to support the transformation. The Importance of the User Experience.

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Lending Technology User Experience Data 60

PYMNTS

AUGUST 12, 2020

Agora Services To White-Label Technology. Banking technology company Agora Services recently announced its plans to white-label its offerings for smaller financial institutions (FIs) with a focus on small business and teen banking solutions. WaFd Bank Bolsters SMB Financing Via nCino. CIH Integrates Finastra Tech.

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North Carolina Fintech Technology Community 193

Independent Banker

AUGUST 31, 2021

The payments space can be dizzying for even the most enterprising community bank. Experts point to a strategy built on customer input and relationship-building. Banking-as-a-service (BaaS). Central bank digital currency (CBDC). The customer connection. The customer drives everything,” Laverdure says.

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Trends How To Payments Community Bank 91

American Banker

FEBRUARY 22, 2016

For all the technology banks have to help them deliver personalized service, the overall customer experience remains a challenge.

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Customer Experience Technology Community Bank Regional 28

PYMNTS

JANUARY 6, 2021

“The three verticals that we service at NCR today — banking, restaurants and retail — I think they had the common bond for us that they was all about, ‘how do you simplify operations and the customer experience?’” So we led with technology.”. Brown said in a recent conversation with PYMNTS’ Karen Webster. “So

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Innovation Data Examples Community Bank 318

Independent Banker

OCTOBER 31, 2021

“I’m not sure how we would have processed all of the PPP loans and everything else in the last 18 months without some of the technology that we have implemented,” says Chris Jundt, senior vice president and chief lending officer at First State Bank & Trust. Northpointe Bank in Grand Rapids, Mich., Cashing in on efficiencies.

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Lending Community Bank Community North Dakota 91

Independent Banker

DECEMBER 31, 2022

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. Corey Neil.

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Community Bank Community Tampa North Carolina 91