South State Correspondent

OCTOBER 26, 2023

In this article, we detail our thoughts and the trends we saw last week in Las Vegas from a banking perspective in hopes of giving you the flavor and insight from the conference without you having to walk 10 miles per day and listen to endless vendor pitches. Below is a breakdown of all 300 sessions, less the demos and sales pitches.

Conference 221

Conference Las Vegas Fraud Case Study 221

Independent Banker

DECEMBER 31, 2022

The payments landscape is evolving, and customers’ needs are changing. Here’s how community banks can enhance their payments offerings. of banks’ revenues come from payments. Payments account for up to 30% of bank revenue, and that income stream is under attack. billion-asset Bank of Tampa in Tampa, Fla.

Trends 140

Trends Payments Community Bank Texas 140

Gonzobanker

FEBRUARY 23, 2022

Early adopters are earning prestige while investors and a hoard of community banks explore the opportunity to tap into this new source of revenue. For executives wanting to develop a winning strategy, here are six key strategic takeaways to help banks successfully launch a BaaS strategy : 1.

Community Bank 118

Community Bank Strategy Risk Management Fintech 118

Abrigo

DECEMBER 22, 2023

download NOW Takeaway 1 The most popular blog posts on the Abrigo site reflect many of the priorities community banks and credit unions had in 2023. Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings.

Lending 221

Lending Risk Management Community Management 221

ABA Community Banking

OCTOBER 21, 2019

From simplified 10-step online account openings, to value-added robo-advising, to “certified digital bankers,” OceanFirst Bank delivers a new community banking experience. The post How One Community Bank Is Reinventing CX for the Digital Age appeared first on ABA Banking Journal.

Community Bank 49

Community Bank Community Online Customer Experience 49

Independent Banker

DECEMBER 31, 2021

By investing in small businesses and creating jobs, community banks are helping support local economies throughout our nation. As prudent lenders, community bankers make every effort to mitigate risk. All too often, community banks fall prey to the we’ve-always-done-it-that-way mindset. By Charles Potts, ICBA.

Community Bank 91

Community Bank Community Innovation Leadership 91

Independent Banker

FEBRUARY 29, 2020

We may not be benefactors of self-preparing meals and hovercraft transportation, but all the same, technology plays a major role in our daily lives—and in the banking business. Burgeoning customer expectations demand that technology plays a pivotal role in community banks’ strategies. Where I’ll be this month.

Community Bank 155

Community Bank Community Technology Customer Experience 155

Independent Banker

AUGUST 31, 2021

The payments space can be dizzying for even the most enterprising community bank. Experts point to a strategy built on customer input and relationship-building. Banking-as-a-service (BaaS). Central bank digital currency (CBDC). The customer connection. The customer drives everything,” Laverdure says.

Trends 91

Trends How To Payments Community Bank 91

NCR

MAY 9, 2017

The expansion of new fintech apps started a trend of eroding revenue and profits from banks and credit unions, generating a sense of competition with app developers. Meanwhile, Jamie Dimon, CEO of JP Morgan Chase, said : “I don’t buy that fintech is completely different. Why Are Financial Institutions Adopting New Fintech Apps?

Fintech 75

Fintech Hawaii Community Bank San Francisco 75

PYMNTS

AUGUST 12, 2020

Small businesses have landed at the center of B2B FinTechs’ and financial service providers’ latest collaborative efforts. In this week’s roundup of open banking initiatives and bank-FinTech tie-ups, PYMNTS finds a renewed push to strengthen SMB banking experiences including financing, account management and more.

North Carolina 193

North Carolina Fintech Technology Community 193

FICO

JUNE 15, 2020

It’s difficult to argue for a counterfactual, especially when the factual (a highly consolidated banking market) is one that consumers are generally satisfied with. The result is more agile organizations with the ability to move fast in response to rapidly changing market conditions. . Round One Knockout.

Marketing 52

Marketing Community Bank Community Policies 52

FICO

JUNE 15, 2020

It’s difficult to argue for a counterfactual, especially when the factual (a highly consolidated banking market) is one that consumers are generally satisfied with. The result is more agile organizations with the ability to move fast in response to rapidly changing market conditions. . Round One Knockout.

Marketing 52

Marketing Community Bank Community Policies 52

ABA Community Banking

APRIL 8, 2020

Ed Francis talks about how InBank's technology investments have positioned the company to serve its customers and thrive long-term, even in the midst of the coronavirus pandemic. . The post Podcast: Long-Term Fintech Investments Strengthen Bank During Pandemic appeared first on ABA Banking Journal.

Fintech 105

Fintech Technology Company Customer Experience 105

Abrigo

MAY 5, 2022

Other podcasts might be internationally based and of little interest to community financial institutions or credit unions based in the U.S. or largely focused on the domestic banking market. So here’s your head start on finding some banking podcasts that might work for you. Check them all out in our Knowledge Center.

Community 195

Community Lending Maine Resources 195

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. When business lines must continuously collaborate with marketing, I.T.,

Leadership 155

Leadership Industry Management Resources 155

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Among 300 U.S.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. Experian recently reported.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

Independent Banker

DECEMBER 31, 2022

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. James Sills.

Community Bank 91

Community Bank Community Tampa North Carolina 91

Abrigo

FEBRUARY 3, 2017

By Eric Baxley, Chief Marketing Officer, Sageworks Since my last post , I’ve continued to meet with our banks and credit union clients across the country, and some common themes surfaced in the conversations. They intend to: • Create a better customer experience as described above.

Lending 150

Lending Community Bank Meeting Community 150

The Financial Brand

DECEMBER 15, 2021

The trend isn't the end of relationship banking, but partnering and a niche market focus will be essential, especially as CRE lending slows. The post The Convergence of Fintech & Banking Is Transforming Business Lending appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Lending 42

Lending Fintech Banking Trends Analysis 42

ABA Community Banking

JULY 15, 2020

When COVID-19 accelerated customer movement into mobile and online banking solutions, and triggered consumers to push their funds into bank accounts, banks that had made investments in the digital customer experience were positioned to capitalize.

Digital Banking 122

Digital Banking Customer Experience Capital Mobile 122

PYMNTS

APRIL 1, 2019

Because while a relationship of trust gives credit unions a powerful infrastructure from which to build a more innovative customer experience, it is also a mandate pushing them forward to live up to the faith their customers have put in them. That is, if they choose the right FinTech. For example, 49.1

Innovation 141

Innovation Fintech Fraud Security 141

NCR

DECEMBER 1, 2017

It’s an interesting time to be a community financial institution (FI) right now. There are plenty of challenges to face up to, from regulatory changes in Europe and fintech disruption, to the startlingly rapid evolution of technology and consumer expectations. The value of personalization. “They get better service. .

Community 56

Community Community Bank Michigan Lending 56

Jeff For Banks

JULY 5, 2022

Banks were permitted to branch wherever they wanted. The money market mutual fund became a formidable competitor to the bank account. First Internet Bank in Indiana was founded in 1998. In Pennsylvania, Rocket has number 1 market share. It started refi'ing student loans, something very few banks do.

Millennials 78

Millennials Community Pennsylvania Community Bank 78

Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Bank Deal of the Year PNC nabs BBVA USA – paying 1.3 Market cap in January: $19B.

Idaho 172

Idaho Community Industry Strategy 172

Gonzobanker

DECEMBER 17, 2021

A few years ago, very few people would have guessed that tens of billions of dollars would be invested in fintech vendors and solutions annually – except it happened. 2021 fintech investments, merger activities, and overall focus were off the charts. Best Fintech Acquisition by a Bank. Fintech Acquiring Bank.

Fintech 143

Fintech Strategy Leadership Lending 143

Gonzobanker

JUNE 18, 2018

OnBase) and its more notable flip of Digital Insight from Intuit to NCR, Thoma Bravo is no stranger to this market. The company has saturated the market with a variety of mostly legacy loan origination products used to fill a specific niche, including Appro, Teres and Cypres. With its investment in Hyland (i.e.,

Lending 60

Lending Leadership Community Bank System 60

William Mills

FEBRUARY 7, 2017

William Mills Agency, the largest independent public relations and marketing firm specializing in the financial industry, released its 14th annual financial services industry research report, #BankersAsBuyers 2017. What we are seeing is that the quality of the customer experience is top-of-mind for bankers and vendors alike.

Report 40

Report social media Customer Experience Industry 40

William Mills

JANUARY 25, 2018

William Mills Agency, the largest independent public relations and content marketing firm specializing in the financial industry, released its 15th annual financial services industry report, Bankers As Buyers 2018 today. Sample findings include: James Van Dyke, CEO of Futurion, says that large Customer Experience (CX) projects take 21.5

Report 40

Report Technology Innovation Atlanta 40

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. billion-asset, 85-branch community bank based in Rockland, Mass., is not typical.

Innovation 70

Innovation Community Bank social media Community 70

Gonzobanker

MARCH 26, 2019

These major vendors are pursuing strategies to gain scale and build the firepower to invest in new technologies and customer experience capabilities. Yet, while mega-payments players could potentially improve their future service offerings, the reality is it leaves bank and credit union executives with fewer vendor choices.

Community Bank 76

Community Bank Technology Payments Innovation 76

South State Correspondent

OCTOBER 28, 2022

Gartner focused on technology infrastructure, while Money 20/20 was around fintech and payments. During the two weeks, there were over a hundred significant cyberattacks by nation-states on national and regional banks that you could watch unfold in near real-time (bel0w) at Gartner and Money 20/20.

Conference 195

Conference Technology Las Vegas Trends 195

South State Correspondent

JULY 25, 2022

We have poured through the recent 2Q earnings releases, spoken with a rash of institutional bank investors, traded thoughts with analysts, and compiled the following list of concerns that bank stakeholders (employees, shareholders, vendors, and regulators) now have. The Single Change in Messaging To Improve Your Bank Multiple.

Trends 195

Trends Lending Marketing Capital 195

William Mills

MAY 11, 2016

Presenting a programmable cloud – a fintech platform. ^KT. This is a leading bank in Russia, with a track record of fintech innovation. Customers can store all of their online profiles in one secure location to improve user experience. What’s the market strategy? Looking for banks or credit unions.

Video 40

Video Mobile social media Analytics 40

Gonzobanker

DECEMBER 20, 2019

There is an understanding that technology and fintech are going to cause radical change, but the how, how big and when are still very unclear. Chris Myers, President & CEO, Citizens Business Bank – During a tumultuous time for West Coast banks, Myers kept his sights on being a top commercial relationship bank.

Idaho 148

Idaho Conference Data Marketing 148

Abrigo

AUGUST 25, 2021

Takeaway 1 Many tasks consumers once did in person have been transformed by digitalization – including retail banking. Takeaway 2 A consumer loan origination system can help FIs offer a fully digital retail lending experience. Takeaway 3 Enhancing the customer experience means delivering on customer expectations with digital offerings.

Lending 195

Lending System Community Retail 195

ABA Community Banking

JANUARY 8, 2020

As banking becomes ever more technology-driven, many banks are shifting from a mindset that puts big tech projects off to one side to one that embraces ongoing innovation, development and deployment. Regions Bank exemplifies the latter mindset.

Regional 52

Regional Innovation Technology Customer Experience 52