PYMNTS

NOVEMBER 9, 2018

The ascent of eCommerce and the digital tools that support it have made it easier — in both theory and practice — for retailers to not only see how consumers browse and what they buy (to analyze the entire path to purchase), but to get to know them in the same ways as those old-time general store operators who served small towns.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

JULY 2, 2020

Although CU members want innovation in member loyalty and rewards, most credit unions are not delivering these programs up to the desired standards. Credit union members’ high expectations when it comes to loyalty innovation do not necessarily make or break their banking relationships. Loyalty Innovation Strategies .

Innovation 155

Innovation Branding Tools Innovation Strategies 155

PYMNTS

JANUARY 19, 2021

For B2B payments , the pandemic may be the final nail in the coffin of the paper check — and the plastic commercial card, too. The discussion came as the shift toward working from home has been a wholesale one — as surveyed by PYMNTS, 38 percent of individuals work full-time jobs from home; 45 percent work part-time from home.

Cards 234

Cards Payments Management Security 234

PYMNTS

APRIL 9, 2020

In Australia, the commercial card market is one example of how bureaucracy and legacy process have stifled access to important SMB financial services, despite a continued surge in banking innovation and digitization. “People don’t just want a physical credit card to swipe at the shops,” he said.

Cards 150

Cards System Innovation Analytics 150

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. Unfortunately, credit card withdrawals and those done through traditional payment processors can take a few working days.”.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

MAY 22, 2020

Moreover, all demographic groups are far more likely to use phone than email or chat to reach card service departments — and this method is associated with higher satisfaction and resolution rates. Our data suggests that card customer service departments must be equipped to address these fundamental concerns.

Cards 216

Cards Data Millennials Report 216

PYMNTS

DECEMBER 4, 2020

Mastercard Intros Mobilized Virtual Cards; Defines Intersection Between Functionality And Security. The virtual card offers a strong value proposition for corporates in the form of enhanced security and control over spend. But without support for mobile wallets, v-card adoption can lag. Top Trackers And Reports.

Cards 151

Cards Data Mobile Survey 151

PYMNTS

OCTOBER 30, 2020

A recent survey found that only 46 percent of audit teams currently automate their compliance processes, and those that lack these systems pay the price in terms of man-hours. Most customers bypass dealing with merchants entirely when trying to stage chargeback fraud, with 76 percent of cardholders going directly to the payment card issuer.

Operations 228

Operations Payments Compliance System 228

PYMNTS

JUNE 22, 2017

A new report from Vesta Corporation finds fraud positions itself in the way of innovation and growth, even compliance. The company recently published a new eBook , Managing The Risk Of Fraud: The View From Corporate Finance, in which Vesta and CFO Research surveyed 155 senior-level finance executives in the U.S. ”

Fraud 108

Fraud Innovation Survey eBook 108

PYMNTS

SEPTEMBER 29, 2017

IoT-enabled televisions, refrigerators and even vehicles are becoming mainstream, and even smartwatches are seeing the effects of connected innovation. trillion | Estimated revenue in USD that mobile network operators stand to gain by 2026, achieved through early deployment of commercial low-power wide-area (LPWA) networks.

Innovation 111

Innovation Data Exercises Study 111

PYMNTS

OCTOBER 1, 2020

A Mastercard survey revealed 76 percent of small businesses in North America said the pandemic prompted them to become more digital. Six key elements are examined: business strategy, management and operations, growth and marketing, getting paid, making payments and protecting employees and customers.

Tools 262

Tools Cards Guidelines Online 262

PYMNTS

AUGUST 13, 2019

Even so, the trade group said that “with fewer families surveyed saying they have children in grades K-12, spending is expected to total $26.2 College is also a notable location for the rise of other retail innovation — including technology that is changing the quick-service restaurant (QSR) word, mobile order-ahead.

Retail 127

Retail Innovation Course Trends 127

PYMNTS

JULY 14, 2020

American Express One AP will accept many payment methods including virtual cards, ACH and checks, the release said. “By automating the accounts payable process with an innovative, end-to-end solution, One AP makes it easier for businesses to pay for what they need to operate and ultimately grow,” she said.

Payments 254

Payments System Survey Cards 254

PYMNTS

AUGUST 7, 2020

Legacy payment options like paper are getting nudged out by faster better methods like credit cards, which are more cost-effective for buyers’ accounts payable (AP) teams to send and quicker for suppliers’ accounts receivable (AR) professionals to receive. Who has the time for this anymore? merchant services at American Express, told PYMNTS.

Case Study 182

Case Study Study Survey Cards 182

PYMNTS

NOVEMBER 8, 2017

Dozens of countries already have real-time payments programs in operation, with several more under development, as identified by financial services technology provider FIS in its latest Flavors of Fast report. This scheme supports near real-time transactions and, like Denmark’s, operates 24/7.

Innovation 101

Innovation Payments System Operations 101

PYMNTS

JANUARY 14, 2021

In addition, PSCU found that increased adoption of contactless “tap and go” transactions through dual interface cards continued to occur during last year’s holiday season. percent of card present activity on contactless debit cards between the beginning of November and the end of December, as contactless credit transactions expanded to 12.1

Innovation Strategies 155

Innovation Strategies Cards Analytics Survey 155

Perficient

JULY 11, 2022

Afterpay does not perform a hard credit check on users, but it can still affect credit if users have a credit card as the form of payment connected to their Afterpay account or if they fail to pay back their loans. Although this is certainly expensive for merchants, it has proven to be a worthy investment. According to Kristen E.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

DECEMBER 18, 2020

“Companies are adjusting their AP practices to better suit work-from-home operations, according to recently released results of a survey taken from May to June. financial executives found that 91 percent were investing in financial technologies intended to help with newly remote operations. The poll of 325 U.S.

Payments 160

Payments Cards Report Tools 160

PYMNTS

JANUARY 26, 2021

Looking ahead at 2021, positive signs are on the horizon for the industry despite strains on CU operations due to the pandemic. The pandemic has been driving consumer payment choices and purchasing behaviors, influencing how customers transact, which payments they use and why they use them, according to a new survey.

Tools 276

Tools Los Angeles New Jersey Trends 276

PYMNTS

NOVEMBER 23, 2020

“While technological advancements have revolutionized many aspects of operations, payroll and expense management are not [among] them. This approach can be compelling for employers that need to quickly solve problems to grow their workforces and operations worldwide.”. based organizations, 41.2 percent compensated workers in just one.

System 165

System Management Tools Cards 165

PYMNTS

NOVEMBER 10, 2020

Chief financial officers (CFOs) are growing more interested in making technological upgrades, according to recently released results from a survey that polled 225 CFOs from March to May. Innovating AP Is a Good Place to Start . Because everything has to start somewhere, many CFOs are eyeing paper suspiciously.

Leadership 162

Leadership Survey Payments Innovation 162

South State Correspondent

JANUARY 4, 2023

The irony here is that more than half the banks we recently surveyed had some goal and metric around asset growth. In addition, they may consider focusing on these five critical areas: Improve Operating Leverage. To the extent projects improve operating leverage and the total experience, so much the better.

Community Bank 195

Community Bank Capital Training Lending 195

PYMNTS

APRIL 24, 2020

Plus, credit card companies are cutting customer spending limits in response to the COVID-19 pandemic’s effect on the economy. Card Companies Cut Credit Lines As Customers Skip Payments. As the COVID-19 pandemic impacts banking operations across the U.S., But which innovations will their members actually use?

Payments 146

Payments Guidelines Innovation Cards 146

PYMNTS

JULY 3, 2020

PYMNTS’ research indicates that 33 percent of CUs offered loyalty and rewards innovations in 2019, up from 29.4 COVID-19 changed all that, bringing a new urgency to digital innovation and a top-down reimaging of CU loyalty. Dividends of Loyalty Innovation. percent in 2018. Easy is the New Loyalty’.

Innovation 154

Innovation User Experience Tools Technology 154

PYMNTS

JANUARY 28, 2019

Never mind the people who start rummaging around in their purse or wallet to pull out their cards after stepping up to the checkout counter. Yes, I know that for many of you, especially in California, this is old news and standard operating procedure – but hear me out. Innovation by Any Other Name. is nothing new.

Regulation 181

Regulation Boston Cards Innovation 181

PYMNTS

SEPTEMBER 2, 2019

percent) express satisfaction with using virtual cards to settle invoices. In another collaboration with Mastercard this summer, the PYMNTS B2B Payments Automation Innovation Playbook similarly revealed that the demand for AP automation is on the rise. Elevating the Commercial Card.

Payments 186

Payments Cards Tools Technology 186

PYMNTS

DECEMBER 20, 2016

USA Technologies recently launched the Universal Card Link Connector, aimed at the amusement and arcade industry. The new product enables industry operators to connect cashless payment options, including mobile wallets and credit and debit cards, to machines and equipment.

Report 100

Report Innovation Payments Apple 100

PYMNTS

JUNE 25, 2020

Last year, PYMNTS’ How We Will Pay Survey found that while an increasing share of U.S. In a world where physical retail was, by and large, shut down for three months, our consumer surveys have since found that many U.S. percent of respondents) and payment methods that don’t require touching a card reader (58.6

Google 141

Google Survey Apple Innovation 141

PYMNTS

APRIL 29, 2019

Along with digital transformation, innovation has been a buzzword for some time. These may seem like abstract concepts, but innovation has had concrete results in the financial industry. In partnership with i2c , PYMNTS produced the March 2019 Innovation Readiness Index to assess the state of innovation in the financial industry.

Fintech 193

Fintech Innovation Community Bank Study 193

Accenture

OCTOBER 14, 2019

In most European countries, for example, unsecured card lending is less than 18 percent of total unsecured consumer lending. A large bank in Spain now offers its consumers the ability to select debit card transactions and to convert these transactions into installments via their mobile banking app. 2 RatePAY.

Payments 150

Payments Lending Examples Innovation 150

PYMNTS

JULY 7, 2020

While banks may be big, slow, lumbering elephants, when they operate as a herd, they can mow down a horse,” said Linville, a former CEO of global cards and consumer services at Citigroup. “I’m For alt lenders, that might mean launching a credit card. I’m very bullish on big banks’ ability to pivot.”.

Fintech 223

Fintech Innovation Software Technology 223

PYMNTS

NOVEMBER 11, 2020

Citing a recent survey, the company said around 12 percent of younger customers consider whether a brand has a subscription service when they make their buying decision. Pandemic social distancing has also made subscription programs more attractive, along with boosting demand for online ordering and payment.

Tools 182

Tools Branding Innovation Survey 182

PYMNTS

OCTOBER 12, 2020

And Americans’ interest in payments seems to be content with cards and had not been looking for updates to that format. Around 57 percent of consumers in a recent survey said they pick where to shop based on the payment operations offered, with contactless payments becoming of particular note during the pandemic.

Apple 264

Apple Mobile Survey Payments 264

PYMNTS

JUNE 19, 2018

And though some restaurants are making strides on technological innovation, some restaurants still have a way to go. As restaurants seek to innovate with consumer preferences in mind, here are some online features that consumers look for in their preferred restaurants: Third-Party Aggregator App. Debit Cards. Gift Cards.

Survey 115

Survey Cards Study Innovation 115

PYMNTS

AUGUST 10, 2020

Credit and debit card payments accounted for 75.3 percent of all non-cash payments made, with debit cards being roughly twice as popular as credit cards. Developing new programs and innovations can be a massive time sink for all businesses, especially banks. The Federal Reserve recently estimated that there were 174.2

Payments 222

Payments Innovation Study System 222

PYMNTS

MARCH 14, 2018

A report released this week by the companies found ASEAN financial institutions are increasing their payments innovation investments, with real-time payments largely viewed as the primary catalyst to digital transformation for both consumer and corporate services.

Payments 110

Payments Regional Survey Innovation 110

PYMNTS

NOVEMBER 4, 2020

A recent survey revealed that more than one-third of customers now prefer to order through restaurants’ websites or apps for delivery, for example, while 42 percent use those platforms for curbside pickup. . These innovations have revolutionized diners’ experiences and transformed the purchasing process. The Evolution Of Ordering.

Meeting 230

Meeting Payments New York City Denver 230