PYMNTS

MAY 22, 2020

Moreover, all demographic groups are far more likely to use phone than email or chat to reach card service departments — and this method is associated with higher satisfaction and resolution rates. Billing issues and payments is the most common reason, cited by 29 percent of cardholders, followed by fraud and data security, cited by 23.8

Cards 216

Cards Data Millennials Report 216

PYMNTS

MARCH 25, 2020

As commercial card innovation expands, service providers continue to target particular pain points for their business cardholders. Together, the companies are rolling out an offering that arms SMBs with commercial cards without the need for a personal guarantee, according to a press release. Archa Collabs With i2c in Australia.

Cards 115

Cards Innovation Regulation Video 115

PYMNTS

NOVEMBER 23, 2020

There’s no shortage of consulting advice and press clippings that will state the importance of actionable data for companies as a selling, operational and marketing strategy. Big data, it used to be called. It is an open banking platform on one level and it also is a data management platform for consumers on another.

Data 293

Data Innovation Big Data Marketing Strategies 293

PYMNTS

OCTOBER 2, 2020

Adhering to Payments Card Industry (PCI) Data Security Standards (DSS) is an unavoidable requirement for any and all eTailers that accept card payments, but a surprising number of firms are not up to speed on these standards. This puts pressure on merchants to find ways to make their operations PCI compliant, and fast.

Compliance 243

Compliance Data Report Meeting 243

PYMNTS

JULY 18, 2019

Data is where it’s at, and more credit unions (CUs) are waking up to the fact that without sophisticated analysis of customer data, they risk being left behind as financial institutions continue to adopt innovative digital technologies to please the modern consumer. Credit Cards. percent from the year prior.

Innovation 124

Innovation Data Cards Maine 124

PYMNTS

DECEMBER 4, 2020

This week, Stripe introduced banking services, we get a glimpse of the EU's upcoming Digital Services Act and PYMNTS' data reveals online purchases ruled Black Friday. Mastercard Intros Mobilized Virtual Cards; Defines Intersection Between Functionality And Security. But without support for mobile wallets, v-card adoption can lag.

Cards 151

Cards Data Mobile Survey 151

PYMNTS

JUNE 20, 2019

According to the new Credit Union Tracker , as of March 2019 there were an estimated 5,572 CUs in operation and in the same month 324,000 consumers joined CUs. Roughly one-third (35 percent) have made data analytics investments over the past three years, according to the Credit Union Innovation Playbook. In the study, 91.7

Innovation 100

Innovation Cards Analytics Video 100

PYMNTS

JANUARY 30, 2020

These operations are quantifiably more efficient: A recent study found that customers typically spend nine minutes to acquire a check from a bank teller, but only 40 seconds to complete the same task with a self-service kiosk. “We The instant-issue functionality also comes in handy for lost debit cards. personal and business banking.

Operations 152

Operations ATM Cards Case Study 152

PYMNTS

MARCH 4, 2017

The B2B payments industry is finally beginning to hustle when it comes to technological innovation. And as traditional financial institutions (FI) begin to recognize the value of collaborating with FinTechs, these banks can similarly shake their reputation for being innovation laggards and promote B2B payments progress while they’re at it. .

Innovation 191

Innovation Data Fintech Exercises 191

PYMNTS

AUGUST 4, 2020

And in small business, a sizable share of SMBs have tapped their personal financial lifelines, including credit cards, to keep their companies operational. All this, Today in Data. 35%: Share of SMBs that have used personal funds to finance operations during the pandemic. 10.4B: Minimum amount of reserves J.P.

social media 160

social media Innovation Community Data 160

PYMNTS

OCTOBER 16, 2020

Harnessing consumers’ digital information is critical to the success of any business, and data analytics and artificial intelligence (AI) can be especially powerful tools. Fast-food giant McDonald’s was not interested in using AI or data analytics until it noticed that many of its competitors were benefiting from the technologies.

Analytics 273

Analytics Data Fraud Tools 273

PYMNTS

JULY 2, 2020

With the pandemic nudging businesses further into the digital payments realm, commercial card innovation is heating up to capitalize on the opportunity for adoption. Boost Bolsters BMO Harris Bank’s Biz Cards. Global Cash Card’s Legal Saga Ends. ADP Eyes Payroll Card Adoption Jump.

Cards 208

Cards New York Capital Compliance 208

PYMNTS

DECEMBER 22, 2020

The pandemic has forced businesses to pivot quickly to continue their operations — both domestically and internationally — with relative ease as the health crisis affects everything from supply chains to payment schedules. They will need to continue innovating these processes to stay on top of shifting B2B trends worldwide.

Innovation 237

Innovation Cards Payments Study 237

PYMNTS

SEPTEMBER 14, 2020

But the one thing that might work is taking a page from the innovation playbook that Netflix seems to have written and followed over the last 22 years. A combination of forces — Netflix’s own content and technology innovations and advances in hardware and software — helped them consistently attract more eyeballs.

Innovation 245

Innovation Video Course Meeting 245

PYMNTS

MAY 1, 2019

Accounts payable operations are essential to ensuring that payments to a firm’s partners and suppliers are processed and delivered on time. Yet these firms were considerably more likely to embrace innovation. Additionally, a significant share of invoices (43.8 percent) arrive via snail mail. A significant share of firms, 71.1

Innovation 202

Innovation Survey Operations Report 202

PYMNTS

MAY 29, 2019

Gig, eCommerce and public utility firms are putting the spotlight on payment innovations to remain competitive in markets that are becoming increasingly saturated. In contactless payments news, only a small fraction of payments in the United States avoid the swipe or chip card reader. All this, Today In Data.

Innovation 139

Innovation Marketing Payments United States 139

PYMNTS

NOVEMBER 19, 2019

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. Financial institutions (FIs) face the issue of whether to outsource their credit card programs or do it themselves – a decision that will maintain its importance in the coming new decade.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

JULY 10, 2020

Thanks to a lowered barrier to access banking services, more legal cannabis companies — often small businesses — are able to accept digital payments from their consumers, a shift that Muller noted is encouraging the owners of these companies to expand into their B2B operations as well. But current legacy rails can make this difficult.

Innovation 210

Innovation Payments Tools Compliance 210

Bank Innovation

JANUARY 23, 2019

Operant Founder and CEO Allan Fisch said at a meetup yesterday at Bank Innovation’s headquarters in New York that a consortium would allow the FIs to contribute anonymized data on the performance of their third-party […]. Toronto-based fintech Operant.AI

Operations 170

Operations New York Fintech Data 170

PYMNTS

JANUARY 22, 2019

Financial Innovation Now (FIN) submitted a public letter in December, contending that the Fed was best-positioned to operate a ubiquitous, interoperable real-time payments network. Innovation, flexibility and agility helped drive WEX ’s acquisition of Discovery Benefits, Inc. All this, Today in Data. DBI) in 2018.

Data 167

Data Payments Innovation Study 167

PYMNTS

JANUARY 8, 2021

To do that, and to clear the next hurdle, Whisler said many financial institutions (FIs) still need to “modernize internally to be a 24/7 operation shop.”. As far as fees are concerned, she explained that existing competition from other providers, card networks and same-day ACH will likely keep fees in line. “To RTP Outlook.

Operations 349

Operations Payments Industry Management 349

PYMNTS

SEPTEMBER 16, 2020

In digital-first banking, the evidence of the great digital shift is not only visible anecdotally – it is seen in the data as well. All, Today in Data. Data: 18 : Number of brick-and-mortar mattress stores operated by Naturepedic. 75: Approximate number of countries in which payments firm Sokin offers payment cards.

Retail 141

Retail Innovation Data Cards 141

PYMNTS

SEPTEMBER 7, 2020

In B2B payments, the commercial card has experienced a dramatic spike in adoption this year as organizations accelerated their digital transformations and, unable to physically enter the office, began to rely on electronic payments to conduct their business. Winter Blues. Spring’s SMB Support. Spring began in dramatic fashion.

Cards 246

Cards Tools Capital Payments 246

PYMNTS

APRIL 9, 2020

In Australia, the commercial card market is one example of how bureaucracy and legacy process have stifled access to important SMB financial services, despite a continued surge in banking innovation and digitization. “People don’t just want a physical credit card to swipe at the shops,” he said.

Cards 150

Cards System Innovation Analytics 150

PYMNTS

OCTOBER 30, 2020

Card-skimming devices hidden on gas station card readers or carefully integrated into ATMs used to be especially troubling for merchants and consumers, but retailers and financial institutions (FIs) have stepped up their measures to protect physical card readers in recent years. Safeguarding Card Details.

Cards 192

Cards Online Fraud social media 192

PYMNTS

JANUARY 19, 2021

For B2B payments , the pandemic may be the final nail in the coffin of the paper check — and the plastic commercial card, too. Those pain points center around cash flow, manual processes (where employees match invoice and payment data), and the management of suppliers.

Cards 234

Cards Payments Management Security 234

PYMNTS

JANUARY 13, 2021

All eyes are on the small business community in the commercial card world as industry players increasingly explore how card products can help Main Street recovery and stay in business. Small Business Card Use On The Rise. Use of a charge card similarly grew year over year from 23 percent to 31 percent.

Cards 167

Cards Apple FDIC Samsung 167

PYMNTS

SEPTEMBER 29, 2017

London street lights will soon be upgraded to help transmit data and reduce the city’s electric costs, for example, and smart lighting will come to the U.S. London street lights will soon be upgraded to help transmit data and reduce the city’s electric costs, for example, and smart lighting will come to the U.S.

Innovation 111

Innovation Data Exercises Study 111

PYMNTS

OCTOBER 2, 2019

As payments giants like Visa and Mastercard shift the innovation spotlight onto B2B transactions, developers of new accounts payable solutions are ushering in a growing trend: designing payment tools not just for the payer, but for the B2B supplier as well. Discover Targets Reconciliation Data. Vroozi Pay Eyes Vendor Relations.

Innovation 130

Innovation Cards Payments Tools 130

PYMNTS

JANUARY 30, 2020

Banks and FinTechs continue to discover new opportunities in unlocking corporate clients’ financial data, with banks embracing data integration for their own product development initiatives, and FinTechs finding new ways to collaborate with each other. Mastercard Taps FinTech for Biz Card Boost.

Data 161

Data Fintech Cards Software 161

PYMNTS

NOVEMBER 12, 2020

“Mastercard’s Vocalink business is a demonstrated leader in the real-time payments ecosystem, and they will be a valuable partner for Payments Canada in the introduction and ongoing operation of Canada’s real-time payments system,” Tracey Black , president and chief executive officer of Payments Canada, said in a statement on Thursday (Nov.

Payments 345

Payments Innovation Risk Management System 345

PYMNTS

JUNE 17, 2020

At least, that’s what commercial card technology players believe, with this week’s rundown of the latest initiatives in corporate card solutions placing a focus on returning business trip volume. Expensify Links Cards To Booking. Emirates Islamic Launches Cards For SMBs.

Cards 169

Cards Management Tools Report 169

PYMNTS

JANUARY 30, 2020

Virtual credit cards are one of the more flexible electronic payment methods available, and the world continues its steady march toward greater digital payment use. Virtual cards can improve accounts payable (AP) processes, benefiting both buyers and suppliers by streamlining day-to-day payments, and providing greater control over cash flows.

Cards 178

Cards Payments Fraud Capital 178

PYMNTS

OCTOBER 19, 2020

The Mastercard Track Card to Account Transfer, the release says, will let businesses use commercial cards to pay suppliers even if the suppliers don't take card payments. Manual work won’t be as necessary and businesses will be able to access expanded payment operations, the release says.

Cards 188

Cards Payments cryptocurrency blockchain 188

PYMNTS

JUNE 20, 2019

Commercial cards account for only a portion of corporates’ overall spend, as checks stick around and ACH gains ground. However, their market share is on the rise as card issuers develop more robust rewards programs, and the ability to integrate card spend into back-office spend management and analytics platforms.

Cards 133

Cards Innovation Data Payments 133

PYMNTS

NOVEMBER 9, 2018

The ascent of eCommerce and the digital tools that support it have made it easier — in both theory and practice — for retailers to not only see how consumers browse and what they buy (to analyze the entire path to purchase), but to get to know them in the same ways as those old-time general store operators who served small towns.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

FEBRUARY 5, 2020

Commercial card technology can ease multiple pain points in B2B payments. But as today’s industry players reveal, the commercial card opportunity is often biggest in areas outside of the payment. Pleo Makes a Commercial Card Shift. Boost Highlights The Data Opportunity. Leavitt explained.

Cards 134

Cards Payments Analytics Data 134