ATM Marketplace

JANUARY 10, 2020

Reimagining the in-branch customer experience has become an increasingly important challenge amid the rise of mobile banking an alternative payment options.

Capital 63

Capital Customer Experience Community Mobile 63

PYMNTS

JANUARY 19, 2021

Corporate buyers are quickly shifting their purchasing habits online, and seeking more efficient experiences from product sourcing through to checkout. With B2B eCommerce proliferating, the market is rapidly evolving to make way for new business and payment models in response to customer demand. Tying Payments With Loyalty.

Online 275

Online Marketing Payments Operations 275

PYMNTS

OCTOBER 25, 2019

Yet, small business (SMB) banking wasn’t the only highlight of this week’s B2B venture capital roundup, with the two largest fundraises showcasing China’s rising B2B FinTech ecosystem in areas like expense management and invoicing. As part of its rebrand , blockchain payments firm BitPesa is now AZA Group.

Capital 101

Capital Fintech blockchain Management 101

PYMNTS

DECEMBER 1, 2017

The latest survey by Capital One suggests treasurers still have an appetite for new tools and technologies. Capital One’s Treasury Management Services published its latest survey at the Association of Financial Professionals’ annual conference, held last month.

Tools 100

Tools Capital Mobile Survey 100

PYMNTS

SEPTEMBER 8, 2020

In today’s top news, B2B cross-border payments network Thunes raised $60 million, and Klarna debuted a redesigned app for its U.K. B2B Cross-Border Payments Network Thunes Raises $60M. Thunes, the FinTech startup that operates a global cross-border payments network for emerging economies, announced on Tuesday (Sept.

Payments 141

Payments California Apple Video 141

PYMNTS

MARCH 22, 2020

Nacha-owned membership organization Afinis Interoperability Standards is teaming up with Findland-based XMLdation to automate application programming interface (API) standardization in the payments space, Nacha announced. to implement uniform payments APIs,” said Jarkko Leppälahti, CEO of XMLdation. This enables banks in the U.S.

Payments 159

Payments Industry Customer Experience Tools 159

South State Correspondent

JANUARY 30, 2024

The good news is that for many other areas, budgets are lower at banks compared to last year, and the fact that IT is still positive underscores the strategic imperative that banks face to digitize traditional operations, reduce costs, gain scale, and improve the customer experience. Technology-forward banks spend as much as 16.4%

Capital 195

Capital Operations Customer Experience Comparison 195

PYMNTS

OCTOBER 10, 2018

What’s the key to a great customer experience? For a growing group of online and mobile platforms, the answer lies in the pursuit of seamless payments. Around The Payment Platforms World. Uber , for example, seems to be hoping that an overhauled payment experience can attract new customers.

Trends 148

Trends Payments Customer Experience Cards 148

PYMNTS

OCTOBER 2, 2019

To get a sense of where faster payments are headed, look to the consumer. There are dozens of faster payment schemes rooted or taking shape around the world — 54 at last count. That’s a staggering leap from the 14 live faster payment schemes that existed worldwide in 2014, when FIS first released Flavors of Fast.

Industry 204

Industry Payments Cards System 204

Independent Banker

DECEMBER 31, 2022

The payments landscape is evolving, and customers’ needs are changing. Here’s how community banks can enhance their payments offerings. of banks’ revenues come from payments. Payments account for up to 30% of bank revenue, and that income stream is under attack. Top trends in payments. Adopt faster payments.

Trends 140

Trends Payments Community Bank Texas 140

PYMNTS

NOVEMBER 3, 2020

And B2B payments , too. In a months-long series of interviews and fireside chats conducted and hosted by PYMNTS, payments executives, investors, bankers and economists weighed in on where we’ve been — and where we must go. Buyers and suppliers don’t really care about the network, but they want to have the payment.

Payments 206

Payments Innovation Course Marketing 206

South State Correspondent

NOVEMBER 8, 2022

Almost every bank has some form of “human capital management” in its top three challenges for the coming years. The list provides the names, positions, background information, and contact information for hundreds of employees that have a background in payments and financial services.

Capital 195

Capital Training Customer Experience Software 195

PYMNTS

NOVEMBER 12, 2018

Singapore bank DBS is introducing a new solution for small businesses to embrace digital payments and better manage cash flow, according to an announcement on the FI’s website late last week. Small businesses then receive a notification once payments are made, and funds are credited into their small business bank accounts in real-time.

Payments 158

Payments Tools Mobile Customer Experience 158

PYMNTS

MAY 3, 2019

It seems that’s the journey for cross-border payments, which are in the midst of a digital disruption as innovators focus on addressing a range of friction points, from sluggish speeds to high costs. Only a few years ago, small businesses lagged in global payments technology uptake. In the U.K.,

Payments 151

Payments Fintech Customer Experience Technology 151

PYMNTS

MAY 22, 2018

The CUJO funding round and plans for hiring and expansion come as consumers are increasingly doing commerce and payments from their homes and various mobile devices, and as web-enabled appliances, cars and other objects connect to the so-called Internet of Things.

Security 108

Security Capital Customer Experience Mobile 108

Perficient

DECEMBER 15, 2021

Zelle is a major peer-to-peer payment network operated by Early Warning Services. Early Warning Services is a private company owned by BofA, BB&T, Capital One, JPMorgan Chase, PCN Bank, U.S. The total value of payments sent during the third quarter increased 51% from a year ago. Bank, and Wells Fargo.

America 294

America Mobile Video Capital 294

PYMNTS

DECEMBER 8, 2017

A $10 million Series B funding round for India-based corporate expense management company Happay was announced this week, reports in VCCircle said, with backers from Sequoia Capital leading the investment. based BitPay works with financial institutions, corporations and consumers to facilitate payment acceptance and initiation using bitcoin.

Bitcoin 139

Bitcoin Analytics Payments Capital 139

Insights on Business

OCTOBER 16, 2018

Regulations such as the second payment services directive (PSD2) and the Open Banking project spearheaded by the UK’s Competition and Market Authority (CMA) are driving disruption in the banking value chain. Customer behaviors are changing, making it necessary to find new ways of interacting and creating engagement.

Capital 157

Capital Tools System blockchain 157

Bobsguide

MAY 25, 2022

London — May 16, 2022 — Mindtree , a global technology services and digital transformation company, and Finastra , a leading financial technology provider, today announced a partnership to bring Finastra’s Fusion Payments To Go payments technology to banks in the Nordics, the UK and Ireland, as a managed service. About Finastra.

Management 113

Management Payments Innovation Technology 113

ABA Community Banking

JULY 15, 2020

When COVID-19 accelerated customer movement into mobile and online banking solutions, and triggered consumers to push their funds into bank accounts, banks that had made investments in the digital customer experience were positioned to capitalize.

Digital Banking 122

Digital Banking Customer Experience Capital Mobile 122

PYMNTS

NOVEMBER 12, 2020

banking-as-a-service (BaaS) Startup Railsbank closed a $37 million funding deal co-led by MiddleGame Ventures and Ventura Capital. Also participating in the round were Anthos Capital, Global Brain, Clocktower Technology Ventures, Moneta VC, Mitsui Fudosan and Firestartr. “We

US 220

US Capital Leadership Customer Experience 220

PYMNTS

OCTOBER 8, 2020

As cloud technologies emerge to help financial institutions (FIs) drive digital innovation, Finastra has introduced its Fusion Payments To Go offering for small and medium-sized banks. Fusion Reveals Payments Platform Banks. The firm said it would work with The Clearing House on a new venture to “foster real-time payments.”.

Innovation 301

Innovation Technology Fintech Payments 301

South State Correspondent

MARCH 14, 2024

Strategic Horizon and Capital As mentioned, the problem that bank’s often run into when it comes to strategic planning is their time horizon is too short. The fundamental problem is a bank’s implied average life of capital is long, some 18+ years, but their strategic horizon is too short – likely under three years.

Innovation 195

Innovation Strategy Capital Comparison 195

PYMNTS

FEBRUARY 19, 2018

PYMNTS.com got 39 of the payments industry’s top CEOs and executives to sound off on what’s next for the year and beyond. In short, while 2017 was the year of payments disruption, 2018 will be the year of the satisfied customer. trillion: the current valuation of the U.S. trillion: the current valuation of the U.S.

eBook 100

eBook Payments Customer Experience Innovation 100

PYMNTS

JUNE 8, 2020

CEO John Munro told PYMNTS that Chargeback will use the money partly to continue automating the company’s business process across different payments platforms. Dispute management has historically been a drain on both personnel and the customer experience.

Retail 142

Retail Management Customer Experience Capital 142

Chris Skinner

JULY 19, 2017

See what you think … Capital One Skill for Alexa Capital One’s skill for Alexa provides a new feature called “How much did I spend?” Using any Amazon Alexa-enabled device, Capital One customers can now summon Alexa for their recent spending history at more than 2,000 popular merchants including Starbucks, Whole Foods and Amazon.

Innovation 298

Innovation Capital Conference Customer Experience 298

PYMNTS

SEPTEMBER 22, 2020

Yet for small vendors, prioritizing the buyer experience can be a challenge with limited resources. Another major hurdle, both Dean and Ward explained, is security, particularly when it comes to payment. The card, he explained, is a valuable tool to address key working capital pain points for both buyer and seller. "We

Cards 235

Cards Capital Online Security 235

CB Insights

MARCH 28, 2023

Founded in 1857, Spain-based Santander is one of Europe’s largest multinational banks, with a market capitalization of around $60B, and a long history in retail, business, and commercial banking. Santander currently has 102M customers and over 14,000 branches worldwide, including the US, Europe, and Latin America.

Strategy 61

Strategy Fintech Capital Customer Experience 61

PYMNTS

OCTOBER 22, 2020

Alacriti is rolling out a new solution that will link banks and credit unions (CUs) with the burgeoning work of real-time payments, or RTP. In turn, banks and CUs can give customers access to real-time payment services, in effect by piggybacking on Cosmos for RTP in order to connect with the Clearing House, Alacriti said.

New Jersey 146

New Jersey Customer Experience Fraud Payments 146

South State Correspondent

APRIL 23, 2024

The Three-Body Problem in Banking If you have two forces, such as profit maximization and customer experience, you can optimize the solution to any point a bank desires. Sometimes, strategies around efficiency cause the combination of growth, risk management, and the customer experience to become unstable.

Risk Management 195

Risk Management Strategy Management Customer Experience 195

PYMNTS

SEPTEMBER 4, 2020

Since January, the European Central Bank (ECB), which oversees the biggest European Union lenders, has eased regulations to encourage mergers and reduced the capital requirements for such transactions, the news service reported. The reason is not hard to understand. and Asian rivals.

New York 188

New York Regulation Customer Experience Report 188

FICO

MAY 17, 2023

FICO is on a mission to unlock the potential of Applied Intelligence and create a connected end-to-end customer experience. As a company we have spent a tremendous amount of capital and resources, in building and developing what is going to be a platform that will power this vision.

Customer Experience 97

Customer Experience Innovation Trends Strategy 97

PYMNTS

OCTOBER 1, 2019

Other investors included Tiger Global, Coatue, General Catalyst, Target Global and Entree Capital. Rapyd’s platform supports 65 currencies and offers businesses access to over 500 local payment avenues in more than 100 countries, with disbursements in over 170 countries. They also offer a suite of services beyond collecting payments.

Fintech 156

Fintech Customer Experience Compliance Capital 156

PYMNTS

DECEMBER 18, 2018

SWIFT said Tuesday (December 18) that its SWIFT gpi payment service is being used for more than half of SWIFT’s cross-border traffic. According to SWIFT, the SWIFT gpi service has improved the customer experience in cross-border payments by boosting speed, transparency and the traceability of payments.

Customer Experience 139

Customer Experience Innovation Payments Community 139

PYMNTS

JUNE 19, 2019

According to PYMNTS’ How Consumers Pay For Elective Medical Procedures Report , it appears there is pent-up demand for elective medical procedures — which means medical practitioners have an opportunity to capitalize on this unmet need. Offering payment plans is one solution. The most common elective procedures are eye treatments (26.0

Payments 104

Payments Customer Experience Study Google 104

PYMNTS

DECEMBER 9, 2020

According to Goldman Sachs, the B2B payments space will see volumes topping nearly $200 trillion by 2028, more than five times the volume of B2C payment flows. Technology today can automate a range of workflows surrounding a B2B payment, including invoicing, payment term management and payment processing.

Innovation 297

Innovation Fintech Cards Payments 297

PYMNTS

MAY 27, 2020

Chris will be a great addition to the executive team, not only because of the deep payments expertise he brings, but also for his passion for people and excellent leadership,” Kelly said in the announcement. “I I look forward to welcoming Chris into our Visa family. and New York.

Strategy 131

Strategy Leadership United States Washington 131