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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. Some might think that online stores would have done better than brick and mortar stores during the pandemic. Digital transformation isn’t just having an online store.

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Fiskl, Samsung Appstack Team On Finance Management For SMBs

PYMNTS

Mobile-first fiscal management solution Fiskl has joined up with Samsung Appstack to help keep small- to medium-sized businesses (SMBs) competitive through collaborations and project management, according to a press release. Joining up with bigger-name apps can be a boon for startups.

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Goodyear Offers Online Discounts To Convoy Carriers

PYMNTS

This is the first time that Goodyear has offered an online discount offering via its commercial eCommerce platform at GoodyearTruckTires.com , per an announcement. ” Goodyear’s online shopping platform is an addition to its consumer platform, which “leads the industry in website traffic,” according to the company. .”

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How Customer Reviews Provide Lifeblood For Restaurant Operations

PYMNTS

How Customer Reviews Provide Lifeblood To Restaurant Operations. Details gleaned online — including menus and reviews — carry a lot of weight when consumers are deciding where to dine. That focus has only grown amid the takeout- and delivery-only operational shifts due to COVID-19-related social-distancing efforts.

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Blackhawk Debuts One-Stop Gift Card, eGift Management

PYMNTS

Global branded payments provider Blackhawk has debuted a new service allowing companies to outsource gift card and eGift program management, according to a news release Tuesday (Sept. The Issuance and Program Management Solution was moved along by Blackhawk’s acquisition of SVM, which works in open and closed-loop gift card solutions.

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Gap Inc. Online Sales Jump 61 Pct Amid Drop In Store Sales

PYMNTS

24) that it enjoyed a 61 percent jump in online sales during its fiscal third quarter ended Oct. Management said results at its flagship Gap Global division included a formidable digital performance that partly offset decreased brick-and-mortar presence and lower physical traffic trends. said Tuesday (Nov. billion at Q3 2019’s end.

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Auto1 Online Car Marketplace Plans To Go Public

PYMNTS

Auto1 said it would put about three-quarters of that back into its business, which includes its Autohero website brand. In July, Auto1 raised $300 million in funding in a round led by Farallon Capital Management and the Baupost Group. Revenue grew by 21 percent to reach 3.5 billion euros in 2019.

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