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The growing interest in digital banks

Insights on Business

There are interesting characteristics both in the new entrants and in the more established digital banks. Some of the most important elements mentioned by analysts and professionals can be divided into four models: Digital bank brands: Many established, full-service banks find it difficult to appeal to millennials.

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A new digital bank needs a new customer service experience

Insights on Business

How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand. Next has access to all of Bradesco’s ecosystem, ATMs, call center, internet banking. The big questions is what’s next?

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This Week In Payments: Digital Banking, Financial Literacy And Expanded eCommerce Competition

PYMNTS

How to meet those preferences profitably has become the focus for both commerce and financial services. And [that] opens the question around: ‘How long does it take for your relatively young customer base to catch up?’”. Digital First’ Takes Center Stage. I think in a way, Walmart gets its ‘long tail’ via Shopify,” he said.

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This Week’s Reads: Digital Banking, Smartphones and Millennials

Banking 2020

Articles via Mobile Commerce Daily, Wall Street Journal, The Financial Brand, Banking Exchange. Marketers must understand mobile banking consumers’ lucrative potential: More than 90% of banking households in the U.S. use digital channels to access their banks. They are the customer of the future.”.

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How to Boost Customer Lifetime Value in Banking

The Financial Brand

When lifetime value (LTV) is taken into account, digitally acquired customers can prove to be high-value relationships. The post How to Boost Customer Lifetime Value in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Getting Consumers Across The Mobile Banking Gap

PYMNTS

By the numbers, digital banking is — and is not — extremely popular with consumers of all stripes. According to the latest edition of the PYMNTS Digital Banking Tracker, when it comes to some tasks, consumers are clearly comfortable with leaving the physical world behind and making the digital conversion.

Mobile 101
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The Role Of ATMs In Bank Omnichannel Strategy

PYMNTS

Millennials are taking a mobile-first approach to banking, driving that transformation. However, older populations — and even millennials — still need the services provided by bank branches. Since smartphones haven’t learned how to print paper money, people still must turn to ATMs for that.

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