The Financial Brand

SEPTEMBER 28, 2020

Preoccupation with young consumers leads many to miss the huge digital potential of older adults. The post Why You Can’t Afford to Design Digital Banking Only for Gen Z appeared first on The Financial Brand. Often only small UX adjustments are needed.

Digital Banking 42

Digital Banking UX Branding Customer Experience 42

The Financial Brand

SEPTEMBER 6, 2018

Here's how financial marketers can win more Millennial relationships by blending a private banking model with a digital banking experience. The post Building a Hybrid Digital + Private Banking Model for Millennials appeared first on The Financial Brand.

Millennials 21

Millennials Digital Banking Branding Marketing 21

The Financial Brand

OCTOBER 18, 2018

Clunky digital account opening is the biggest reason applications are abandoned. This costs financial institutions countless new customers. The post Why Millennials Refuse To Open Bank Accounts Digitally appeared first on The Financial Brand.

Millennials 32

Millennials Branding Customer Experience Digital Banking 32

Insights on Business

FEBRUARY 27, 2019

The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers. Use case: Focus on the millennial market with mobile.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

The Financial Brand

JULY 1, 2020

If not offered the right digital tools, Millennials and Gen Z will put the funds in fintechs that compete with banks and credit unions. The post Financial Institutions at Risk of Losing Out in Coming Wealth Transfer appeared first on The Financial Brand.

Millennials 38

Millennials Tools Branding Fintech 38

PYMNTS

JULY 18, 2019

Drilling down a bit, and as detailed in the playbook, the data revealed that as many as 40 percent of smaller banks planned to focus on rolling out new products over the next three years, while only 8 percent of large banks said they were interested in doing the same. That bifurcation comes, said DeRosa, as demographics shift.

Innovation 155

Innovation Study Technology Millennials 155

NCR

FEBRUARY 17, 2017

Multichannel is about offering as many customer touchpoints as possible and can involve different strategies for different channels. Omnichannel is more focused on unifying the customer experience across all channels. Both approaches recognize the importance of consumer choice. Why the ATM is key to omnichannel.

ATM 85

ATM Mobile Strategy Fraud 85

The Financial Brand

JANUARY 2, 2022

Banks and credit unions would do well to understand what's changed. The post Top Gen Z Trends Impacting Banking In The Year Ahead appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Gen Z's attitudes toward finance have shifted since the advent of Covid.

Trends 43

Trends Banking Trends Analysis Branding 43

The Financial Brand

AUGUST 4, 2021

When lifetime value (LTV) is taken into account, digitally acquired customers can prove to be high-value relationships. The post How to Boost Customer Lifetime Value in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

How To 38

How To Banking Trends Analysis Trends 38

The Financial Brand

JANUARY 19, 2022

The post Gen Z’s Top Priorities When Selecting a Financial Service Provider appeared first on The Financial Brand - Banking Trends, Analysis & Insights. But traditional institutions and fintechs must earn the trust of these young consumers.

Banking Trends 32

Banking Trends Analysis Trends Branding 32

The Financial Brand

OCTOBER 8, 2020

Looking to cement its dominance in retail banking, Bank of America created Life Plan 1.0, a digital app tightly tied to in-person experience. The post Inside the Strategy Behind BofA’s Digital Life Planning App appeared first on The Financial Brand.

Strategy 40

Strategy America Branding Retail 40

The Financial Brand

JANUARY 26, 2022

Consumers have changed how and where they bank — increasingly even their primary accounts. The post The End of the Traditional Banking Relationship, and What’s Replacing It appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Here's what incumbents must do to respond.

Banking Trends 29

Banking Trends Analysis Trends Branding 29

The Financial Brand

JANUARY 11, 2021

What bankers must know about this tech-powered 'alt bank.'. The post Is Challenger Bank Chime the Future of Retail Banking? appeared first on The Financial Brand. The Chime juggernaut received a rocket boost from COVID's impact on consumers.

Retail 34

Retail Branding Customer Experience Innovation Strategies 34

Gonzobanker

DECEMBER 20, 2019

Sure, we know it’s cliche to point out the merits of this direct banking powerhouse, but the plain fact is that USAA nails every variable in building a Smarter Bank. The bank’s strategy is laser-focused. Its Baldrige-winning tenacity on customer experience is legendary and consistent. Might be time to.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

SEPTEMBER 23, 2016

Nine years after the introduction of the iPhone to the market — and the subsequent great mobile leap forward — the verdict is pretty much in on mobile banking applications: Consumers like it, verging on loving it, and are eager for more of it. Double-Edged Digital Banking Sword.

Mobile 100

Mobile Community Bank Tools Community 100

NCR

NOVEMBER 15, 2017

For providers looking for new ways to engage with their customers and build positive relationships, simplicity could be a key guiding principle. ” This focus on simplicity and unification in consumer banking has been evident in other markets around the world, including in the Middle East. Do your customers crave simplicity?

Customer Experience 59

Customer Experience Mobile Digital Banking Millennials 59

FICO

JANUARY 19, 2018

That can be a tall order, and data from Accenture confirms as much: 70% of consumers feel that their relationship with banks today is “transactional” in nature, rather than “relationship-based.”. If that percentage seems high to you, perhaps it’s because you thought “only millennials” have those kinds of needs.

Analytics 45

Analytics Millennials Retail Data 45

Fintech Labs Insights

AUGUST 1, 2016

brandCrowder has developed an alternative investment platform focusing on branded franchises. It leverages 45+ years of franchise operations experience to help retail investors finance franchises, helping to bring them to market quicker. nanoPay offers a payments and loyalty solution for merchants.

How To 12

How To Analytics Millennials Data 12

Fintech Labs Insights

JULY 22, 2015

Developers will learn how they can resolve their customers’ pain-points with a simple-to-use REST API. Backbase will talk about its Digital Banking Platform and its Open Banking Marketplace. Build one-to-one and many-to-many video communication into your banking apps with the Linqto APCs.

San Francisco 12

San Francisco Video Fintech Data 12

William Mills

SEPTEMBER 7, 2016

Built a workflow for the bank so the bank can approve payment and see all compliance and tax information. Also a pretty good customer experience. Integrated with major retailer API’s like Amazon, eBay, Best Buy and several other aspirational brands. Specializes in digital banking platform.

Mobile 40

Mobile Cards Fraud Data 40

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. Finance: Demand for contactless options accelerates digital adoption. Meanwhile, brands that were already virtual-first have seen dramatic increases in adoption during the crisis. Industrial automation & robotics. Online grocery.

Industry 101

Industry Technology Online Video 101

Gonzobanker

DECEMBER 19, 2016

While this deal was announced late last year, the heavy lifting was done in 2016 as BBCN Bancorp and Wilshire Bancorp came together under a new brand to create the largest Korean American bank. A “Get Your Act Together” Statistic if There Ever Was One – Non-banks will account for over half of mortgage production in 2016.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

While this deal was announced late last year, the heavy lifting was done in 2016 as BBCN Bancorp and Wilshire Bancorp came together under a new brand to create the largest Korean American bank. A “Get Your Act Together” Statistic if There Ever Was One – Non-banks will account for over half of mortgage production in 2016.

Utah 60

Utah System Community Marketing 60

Fintech Labs Insights

SEPTEMBER 1, 2015

Gro Solutions is dedicated to helping banks and credit unions grow by providing innovative digital customer acquisition solutions. Hedgeable is the first private banking platform for millennials. SaleMove’s vision is to meet and exceed the in-person customer experience online.

Company 12

Company Software Analytics Mobile 12