PYMNTS

JULY 2, 2020

PYMNTS’ Credit Union Innovation Playbook found that nearly 50 percent of the 2,000 CU members polled said they want their financial institutions (FIs) to focus on loyalty innovations, such as rewards offerings, in-app coupons and card-based cash back programs. The Member-CU Loyalty Disconnect .

Innovation 155

Innovation Branding Tools Innovation Strategies 155

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. Do FIs want to navigate card programs through that?”. Near-Term Challenges.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

MARCH 26, 2020

As Davis noted, larger banks, including regional players, tend to have their own technology platforms — and direct integrations into their own networks — to enable mobile and contactless payments. The consumer who is used to the Uber experience expects to have similar app-driven and mobile phone-based seamless interactions with their banks.

Community 247

Community Community Bank Mobile Cards 247

PYMNTS

FEBRUARY 26, 2019

Six out of every 10 digital orders are now carried out via mobile app, putting the smartphone at the center of the modern quick-service restaurant (QSR) experience. More consumers are also using mobile apps for the rewards points and perks, as well as for the fast payment experience. Around the Mobile Order-Ahead World.

Fraud 186

Fraud Mobile Branding User Experience 186

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. One of the ways that these websites are able to differentiate is through user experience. Some 15 percent of the U.S.

Innovation 137

Innovation Payments Taxes User Experience 137

Perficient

JANUARY 16, 2023

I remember when my mother stopped shopping at one department store because they wouldn’t give her a charge card in her own name, but another store would on their private-label charge card. While that sounds new and exciting, remember that history doesn’t repeat itself, but it rhymes.

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

JANUARY 27, 2020

N26, a mobile bank and a subsidiary of one of Europe’s fastest-growing financial startups, has announced that after five months of operation in the U.S., N26 said it has always been focused on creating an exceptional user experience. Also, users can get their pay up to two days earlier with direct deposit.”.

User Experience 141

User Experience ATM Mobile Branding 141

PYMNTS

DECEMBER 31, 2018

Over the past 10 years, the point of sale has been evolving as mobile technology has trained consumers to expect richer interactions while enabling the processing of the transaction to “come to them.” Mobile-Enabled, Mobile-First, Mobile-Only. Enabling the Omnichannel Experience.

eBook 162

eBook Mobile User Experience Training 162

PYMNTS

JUNE 10, 2016

Companies like Passport create custom mobile platforms for cities and other municipalities that enable drivers to pay parking fees, commuters to pay mass transit fares, wayward parkers to pay enforcement fines and more, all from their smartphones. Our only reason for this business is mobile payments,” he said. “Our

Mobile 100

Mobile Payments Training Wisconsin 100

PYMNTS

OCTOBER 24, 2016

Given the shift from traditional payment methods to alternative payments, such as digital wallets, not to mention the growing number of customers paying for goods and services using their mobile devices, there is clearly room for steadier, sizable growth in mobile wallet adoption.

UX 100

UX Mobile Apple Trends 100

PYMNTS

OCTOBER 18, 2019

Mastercard is collaborating with four eCommerce retailers — WHSmith.co.uk, Funky Pigeon, Cult Pens and The Card Gallery — to offer the Pay by Bank app to online shoppers, Mastercard announced in a press release on Friday (Oct. ’s Faster Payments service to give users the option of paying for goods with their bank account.

Retail 116

Retail User Experience ATM Security 116

PYMNTS

DECEMBER 10, 2018

It’s the decoupled debit card. Capital One made the headlines then – a genius move, many called it at that time, for an issuer that lacked demand in deposit accounts and had no other way to provide a debit-like offering that would make their brand sticky to consumers. Merchants paid less when they accepted those cards.

Branding 184

Branding Cards Payments New Jersey 184

PYMNTS

MARCH 2, 2020

But while there are a nearly endless number of cases presenting corporate payments challenges, increasingly, businesses of all kinds are seeking a similar experience — and prepaid card technology can be a valuable tool in meeting those requirements. The Prepaid Virtual Card Opportunity. From Gig Workers to Rebates.

Payments 151

Payments Cards Meeting Lending 151

PYMNTS

OCTOBER 10, 2019

The latest PYMNTS Order to Eat Tracker highlights how several major brands are embracing (or resisting) third-party delivery services, new models and new ordering solutions in an effort to win over customers. The virtual restaurant business model is becoming increasingly popular as technology improves the user experience.

Los Angeles 129

Los Angeles Branding Chicago User Experience 129

PYMNTS

JANUARY 3, 2017

Rewards can help lure customers to a brand and keep them there. credit cards, 1.3 debit cards and 1.3 store affinity cards. I think merchants and issuers alike see the value of rewards in creating a storyline for customers, enhancing the relationship with the brand and driving stronger loyalty,” he added.

Retail 137

Retail UX Cards Branding 137

PYMNTS

NOVEMBER 30, 2018

According to The Next Web , Jared Rice defrauded investors out of $4 million after he claimed the company would become the “first decentralized banking platform” — offering FDIC -insured accounts and banking services, as well as Visa -branded credit cards and other cryptocurrency services.

blockchain 136

blockchain Bitcoin cryptocurrency FDIC 136

PYMNTS

APRIL 10, 2020

The mobile application can sync various wireless devices, including Fitbit, iHealth, BodyTrace, Apple Health and Withings. We support billing, scheduling, credit card processing, unlimited training and customer support.”. We support billing, scheduling, credit card processing, unlimited training and customer support.”.

Retail 242

Retail Guidelines User Experience Branding 242

PYMNTS

OCTOBER 15, 2018

Both solutions provide increased fraud protection to online transactions made via debit or credit cards. Mobile movements. was the migration of consumers to mobile shopping and banking transactions. percent of consumers now prefer to bank via mobile apps. Perhaps more important to the evolution of 3DS 2.0

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

APRIL 23, 2018

Using NFC mobile wallets in stores has seen lackluster adoption despite their slick and convenient user experience. Digital wallets are only as convenient as they are useful, and as a form factor substitute for plastic cards, consumers don’t feel they’re much of either. Sang Ahn, VP and general manager of Samsung Pay U.S.

Samsung 167

Samsung Payments Retail Cards 167

PYMNTS

JANUARY 15, 2019

In the digital age, quick-service restaurants (QSRs) can use all sorts of technology to improve the customer ordering experience. From in-store kiosks to mobile apps, new innovations are giving diners the chance to ditch the line and order through other channels. percent of customers. percent of customers. About the same share — or 63.7

Innovation 125

Innovation Mobile Management Branding 125

PYMNTS

NOVEMBER 26, 2019

PYMNTS’ Credit Union Innovation Index found that CU members may not prioritize the latest technologies as much as bank and FinTech customers do, but they still value easy-to-use mobile apps and online capabilities. One CU upgrading its mobile technology is SAFE Credit Union , which has more than $2.3

Marketing 131

Marketing Sacramento Data Mobile 131

PYMNTS

APRIL 18, 2018

It’s an experience that people living in the developed world have learned to expect each time they produce a plastic debit, credit or gift card to use in a store anywhere in the world to pay for something they buy. That’s not the case in the digital world.

Cards 116

Cards Innovation Security Payments 116

PYMNTS

NOVEMBER 22, 2017

Kasey Kaplan, co-founder of Urban FT , predicts that AI in banking will go the same way as mobile apps: Today, the big banks with big budgets are leading the charge, but a few years down the road, the capabilities offered by AI will simply be expected parts of the banking relationship and customer service experience.

Data 187

Data Branding Cards Mobile 187

PYMNTS

MARCH 18, 2019

He noted that while every contractor and service provider in his life prefers a different payment method — checks, cash, credit cards, PayPal, Zelle, etc. Apple Pay, Edwards noted, is a good experience, in fact it’s an improvement on using a card in many ways. Edwards asked.

Cards 144

Cards Apple Payments User Experience 144

PYMNTS

AUGUST 24, 2017

Mobile 2.0, In this case, though, that upgrade comes to a security protocol designed to strengthen security around online credit card transactions, but which has seen little change since its inception 17 years ago. Of course, a streamlined user experience and mobile-first approach will encourage adoption, as well.

Security 102

Security CA User Experience Mobile 102

PYMNTS

APRIL 18, 2019

Now, Wave’s small business customers can access their sales instantly, using Visa Direct rails and their debit cards. What will be powerful, particularly as we bring instant payouts to mobile soon, is getting instant notice of an [invoice] being paid and, with one click, [moving] those funds in whole or in part to a bank account.

Taxes 226

Taxes Payments Cards User Experience 226

PYMNTS

AUGUST 10, 2017

started the trend by launching a voice assistant within SmartBank, its mobile banking app for students, before rolling it out to the general public. In the early days, adopters of the new technology mostly used it to check card spend at the end of the week or month. More than two-thirds believed AI could become the face of their brand.

Security 156

Security Technology Fraud User Experience 156

PYMNTS

APRIL 30, 2018

To put that into context, the IDC projected worldwide growth and spending on mobility solutions at 15 percent a year from a 2018 base of $1.6 LendingClub makes unsecured personal loans to consumers, mostly to consolidate and pay off credit card debt and more recently to refinance auto loans. billion growing to $120.7 trillion in 2021.

Fintech 183

Fintech blockchain Lending Digital Banking 183

PYMNTS

SEPTEMBER 24, 2020

They’ve gotten used to what Shields termed “ease of use and delightful user experience” — being able to find and buy what they want using any number of payments options. Along the way, they expect to be presented with relevant promotions and products that match their profile and interests.

Payments 237

Payments Data Fintech User Experience 237

PYMNTS

JULY 5, 2017

Every brand is going through some type of digital transformation, and there is even greater need now to understand and meet the needs of companies redefining their customer experiences. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

JANUARY 12, 2017

When we started, we only had the website; now, we have the site and a mobile app. A lot of optimizations have been made around the product sites to improve the user experience. PYMNTS: What is the impact of mobile to your business, and how do consumers engage with your business? How has that changed over the years?

Payments 100

Payments Mobile US Cards 100

PYMNTS

NOVEMBER 13, 2018

Upon arrival, the gate opens after a driver’s license plate is recognized, then payment is later added to that driver’s stored payment card account. All you have to do in the whole user experience is to find parking through voice recognition,” he said. times the installed base at the end of last year.

Course 174

Course Software User Experience Technology 174

PYMNTS

MARCH 7, 2016

The scenario may be alarming for a merchant to comprehend, but Visa’s SVP of Digital Solutions Sam Shrauger said it’s a conversion reality many merchants face everyday for mobile checkout. “I That would be an emergency and it ought to be considered an emergency in mobile as well,” he added.

Mobile 100

Mobile Online User Experience Payments 100

Perficient

MAY 28, 2020

If you’ve driven a car, used a credit card, submitted a claim, or performed countless other everyday tasks, you’ve likely interacted with Pega. More on How We’re Working with Pega Technology: Cloud-based business solution streamlines user experience and reduces costs. According to our clients , our Pega team is top notch.

Leadership 467

Leadership Groups DC Management 467

PYMNTS

OCTOBER 4, 2019

With the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. In fact, their slogan for the card is “Created by Apple, Not a Bank?.” And the card is no longer just a payment instrument; it’s more than the card itself.”.

Apple 198

Apple Cards User Experience Examples 198

PYMNTS

AUGUST 3, 2016

Early Warning’s clearXchange network will now enable P2P payments between the more than 200 million Visa debit cards in the U.S., including payments to non-Visa branded debit cards as well. These partners with programs already up and running include Fiserv and its Popmoney P2P service, Ingo Money and Square.

Payments 100

Payments User Experience Security Cards 100

PYMNTS

FEBRUARY 7, 2020

The rates refer to the rates that United States-based merchants pay to accept Visa cards. Retailers that sell products and services online have been slowly, but steadily, removing payment frictions and improving user experience to boost conversion rates. Google Launches Mobile Plan Browse, Recharge Feature In India.

Google 123

Google Retail United States Online 123