CB Insights

AUGUST 27, 2020

Duck Creek Technologies , a Boston-based insurance software provider, raised $405M in its IPO this month, valuing the company at almost $3.5B. Get the slides and recording from our recent webinar to learn how insurtech startups are helping insurers cut costs, manage risks and improve customer experience. First name.

Boston 36

Boston Customer Experience Software Management 36

Celent Banking

FEBRUARY 24, 2017

When evaluating this year’s Model Bank submissions that are targeted at small business and corporate clients, we identified a number of excellent initiatives in each of the five overall categories: Customer Experience. Operations and Risk. Legacy Transformation / IT Platform Innovations. Emerging Innovation. payroll services).

Innovation 114

Innovation Boston Technology Meeting 114

PYMNTS

JANUARY 21, 2020

For this month’s Feature Story, Muir, a Harvard and Massachusetts Institute of Technology (MIT) graduate, discussed how these technologies deepen customers’ dining experiences without replacing human interaction. Clover started with one food truck and it now has 12 restaurant locations throughout the greater Boston area.

Technology 130

Technology Massachusetts Mobile Boston 130

PYMNTS

AUGUST 8, 2017

With PwC’s projected significant increase in the AI market over the next two-and-a-half years — alongside Boston Retail Partners’ research showing 45 percent of retailers ramping up AI use in the next three years — it’s no wonder consumer behaviors have begun to change as well.

Retail 128

Retail Customer Experience Boston Branding 128

PYMNTS

APRIL 27, 2018

The study noted that kiosks make customers more inclined to stick around, even if there is a line — a common factor in customers deciding to leave to find a faster experience. The restaurant, Spyce , is set to open this spring in central Boston.

Innovation 105

Innovation Study Google Survey 105

PYMNTS

AUGUST 18, 2016

And one of the most valuable forms of data right now is behavioral data because it tells a retailer or brand where a customer or potential customer goes, does and spends their time and money on. We can not only help them trigger experiences when you are near their store or in their store,” Bairstow said. “We

Data 100

Data Meeting Company San Francisco 100

Jeff For Banks

MAY 29, 2011

I was researching videos of positive customer experiences for another potential post when I discovered this gem from Forrester Research done in 2007. Customer centric culture is most likely an industry buzz phrase similar to Total Quality Management and may evoke negative connotations. thanks Ron!).

Strategy 75

Strategy Customer Experience Video Boston 75

PYMNTS

SEPTEMBER 14, 2018

Rolling out delivery, curbside pick-up, expanded prepared food offerings, better payments options, richer loyalty rewards and price slashing have all become increasingly common maneuvers as the wide variety of competitors big and small are working overtime to capture the vast amounts of customer spend up for grabs in grocery annually.

Metro 122

Metro New York City Nashville Oklahoma 122

Fintech Labs Insights

JULY 11, 2023

These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms. Below is our curated list of the best global banking tech events, conferences and trade shows in 2023.

Las Vegas 12

Las Vegas San Diego Conference Austin 12

Fintech Labs Insights

MAY 2, 2023

These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms. Below is our curated list of the best global banking tech events, conferences and trade shows in 2023.

Las Vegas 12

Las Vegas San Francisco San Diego Conference 12

PYMNTS

APRIL 20, 2017

And while we think it is unlikely the team over at Facebook Messenger actually got their hands on said manual, it certainly seems that when it comes to chatbots, they’ve managed to absorb its most well-known lesson. It also keeps track of flight statuses in near real time and allows customers to book tickets and manage group bookings.

Groups 104

Groups San Francisco New York City Cards 104

Gonzobanker

DECEMBER 17, 2021

Congrats to Randy and a great management team. Simultaneously the bank invested in Paladin Fraud, Trabian Technology, and Chartwell Compliance to provide compliance and risk management solutions in the complex and connected web of fintech partnerships. Performance and multiples continue to be solid, outperforming most regional banks.

Fintech 147

Fintech Strategy Leadership Lending 147

Abrigo

MAY 8, 2024

WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. Knowing how AI and genAI are being used by peers and fraudsters will help financial institution leaders and management vet potential solutions and watch for risks.

Examples 221

Examples Fraud Resources Risk Management 221

William Mills

MAY 11, 2016

CreditHQ helps businesses manage cashflow. They analyze credit interactions to determine which customers will pay, and when. Managing cash flow – targeted at small business in partnership with banks. ^KT. Here’s another solution for document management and origination. ^SR. David Carr (Innovation Manager).

Video 40

Video Mobile social media Analytics 40

CB Insights

DECEMBER 19, 2017

The company recently rebranded as “Gander Outdoors” and has noted plans to relaunch in 2018 with a revamped customer experience for outdoors enthusiasts. Summary: Boston-based sports apparel retailer City Sports filed for bankruptcy in October 2015, after facing competition from athletic apparel retailers. RadioShack.

Retail 78

Retail Branding Company Capital 78

Independent Banker

SEPTEMBER 30, 2021

manages the community bank’s presence across platforms like Facebook, Instagram, LinkedIn and Twitter. Use these 3 technologies to safeguard customer data. of consumers report concerns about customer experience, including personal data. Security information and event management (SIEM). Focus on community.

Community 139

Community Community Bank social media Security 139

Fintech Labs Insights

JUNE 27, 2023

And lack of transparency, along with just plain bad customer experience, are big contributors to this insurance gap. Business Insider At least 7 out of 10 small businesses (SMB) lack basic business insurance coverage in one or more critical areas.

Online 15

Online Denver San Francisco DC 15

PYMNTS

JUNE 20, 2018

Banks are turning to digital technology to enhance the customer experience — and reduce payment friction — in an effort to boost top and bottom lines. While JPMorgan Chase has invested in technology for years, the focus has so far been to help traders, portfolio managers and others inside the bank.

Mobile 150

Mobile Innovation Payments America 150

PopularBank

FEBRUARY 25, 2020

Trainees receive close mentorship from managers and advisors, participate in leadership and community activities and initiate specific projects and solutions for different business areas of the organization. The exposure to senior management. I was also constantly learning about new departments and meeting managers and team members.

Puerto Rico 52

Puerto Rico Austin Study Meeting 52

William Mills

MAY 9, 2018

HQ: Boston, MA. Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. HQ: Boston, MA. Website: projectfinance.io. Key Executives.

Security 40

Security Samsung Strategy San Jose 40

CB Insights

JULY 19, 2017

From their humble, skunkworks-style origins in Palo Alto to their current offices in Sunnyvale, Cupertino, Seattle, and Boston, they’ve scaled up to attack new projects but keep the same focus on experimentation and innovation that helped them build the first Kindle. Telecommunications. AT&T. Founded: 2016. JP Morgan Chase.

Innovation 74

Innovation San Francisco Georgia Technology 74