PYMNTS

NOVEMBER 24, 2020

Technology giant IBM and Dublin-based client lifecycle management solutions company Fenergo recently partnered to use AI and analytics on the IBM Cloud to help FIs more easily onboard customers. Significant digital onboarding hurdles remain even though many customers have shifted to transacting online or via mobile channels.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

JUNE 27, 2017

Forty-five percent of retailers are planning to use AI in the next few years, according to the latest research from Boston Retail Partners. This AI integration will be done through the use of chatbots or digital assistants and primarily used for customer enhancement services. Increasing customer loyalty — 50 percent.

Boston 155

Boston Retail Customer Experience Seattle 155

PYMNTS

AUGUST 18, 2016

Big Data is big business. And one of the most valuable forms of data right now is behavioral data because it tells a retailer or brand where a customer or potential customer goes, does and spends their time and money on. In other words, it’s a lot of that uber-valuable type of data.

Data 100

Data Meeting Company San Francisco 100

PYMNTS

SEPTEMBER 19, 2017

In data that will likely surprise anyone who has avidly watched retail over the last few years, the market is trending strongly toward same-day delivery. According to the “2017 Digital Commerce Benchmark Survey,” conducted by Boston Retail Partners (BRP), some 65 percent of retailers will offer same-day delivery within the next two years.

Retail 101

Retail Boston Study Branding 101

PYMNTS

FEBRUARY 21, 2017

Retailers are scrambling to figure out the best ways to provide a more tailored and engaging experience. Retailers from Macy’s to Walmart and more were discussing how best to utilize data to provide a more custom experience for consumers in-store. Welcome to the age of instant gratification.

Retail 109

Retail social media Survey Customer Experience 109

PYMNTS

SEPTEMBER 27, 2019

An extensive analytics framework is necessary to keep this massive number of customers satisfied, however, pushing Dunkin’ to implement artificial intelligence (AI)-driven applications to enhance the mobile customer experience. Many customers were hesitant to do so, fearing security breaches.

Mobile 117

Mobile New York City Analytics United States 117

PYMNTS

MAY 19, 2016

A number of major retailers have already adopted processes that let customers stay strapped in their seatbelts while receiving state-of-the-art service. This month, a number of advancements were made to the omnichannel space — all aimed at bringing merchants one step closer to offering a totally seamless customer experience.

St. Louis 105

St. Louis Boston Retail Customer Experience 105

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

AUGUST 8, 2017

With PwC’s projected significant increase in the AI market over the next two-and-a-half years — alongside Boston Retail Partners’ research showing 45 percent of retailers ramping up AI use in the next three years — it’s no wonder consumer behaviors have begun to change as well.

Retail 128

Retail Customer Experience Boston Branding 128

PYMNTS

FEBRUARY 4, 2019

The approximate value of Fiserv’s stock-based acquisition deal for First Data was $22 billion. In addition, First Data CEO Frank Bisignano was set to be president and COO. The finding was reported by Boston Retail Partners in its 20th annual POS/Customer Engagement Benchmark Survey.

Innovation 126

Innovation Retail Mobile Massachusetts 126

PYMNTS

JUNE 20, 2018

Banks are turning to digital technology to enhance the customer experience — and reduce payment friction — in an effort to boost top and bottom lines. And that’s really our journey, is to be able to say, ‘let’s give you your data back in a way that helps you. That makes you smarter.’”.

Mobile 150

Mobile Innovation Payments America 150

PYMNTS

JUNE 9, 2017

The customer’s physical presence gives a sales associate a lot of information to work with to build a customized experience for each shopper. Digital merchants don’t have that physical touchpoint with a consumer, but data are a good proxy, if the right data is delivered at the right time.

Retail 116

Retail Mobile Miami Marketing 116

PYMNTS

SEPTEMBER 27, 2017

But that doesn’t mean those rather enthusiastic shoppers couldn’t or shouldn’t be given a better customer experience, Berger said – in fact, the data clearly indicates they are looking for one in a variety of ways.

Groups 158

Groups Las Vegas Retail Branding 158

Independent Banker

SEPTEMBER 30, 2021

Building trust in your institution has a lot to do with technology, from implementing strong data security practices to humanizing your online customer interactions. Use these 3 technologies to safeguard customer data. of consumers report concerns about customer experience, including personal data.

Community 139

Community Community Bank social media Security 139

PYMNTS

OCTOBER 20, 2017

Like so much of the retail industry, hospitality is all about customer experience. A happy customer is an asset and a source of repeat revenue, either because they will stay at the hotel chain again themselves or because they will recommend it to family and friends. Aloft Hotel — Boston Seaport & Santa Clara, California.

Las Vegas 108

Las Vegas Los Angeles Hawaii California 108

Gonzobanker

DECEMBER 17, 2021

Imagine a bright college graduate steeped in data science and process automation starting a new job at a bank and the first meeting is spent arguing with a vendor about the format of the credit memo. Again, great tools but none of this eliminates the need to contextually understand, design, and execute business process and line of data logic.

Fintech 143

Fintech Strategy Leadership Lending 143

William Mills

MAY 9, 2018

It adds a layer of connectivity between accounts that enables users to explore scenarios and tradeoffs — using their actual account data and information — and provides advice and guidance around the most optimal actions they can take with their money. HQ: Boston, MA. Website: projectfinance.io. LinkedIn: linkedin.com/company/11180527.

Security 40

Security Samsung Strategy San Jose 40

William Mills

MAY 11, 2016

Race Data – @RaceDataSystems – [link]. Turn data into energized relationships. Race dashboard: Large data set to work with. Helping banks with customer retention by transforming data into knowledge about their customer’s engagement and key events on their journey. Lots of useable data. ^KT.

Video 40

Video Mobile social media Analytics 40

PopularBank

FEBRUARY 25, 2020

We gathered financials, market data, figured out the workflow of the product and the areas of improvement. Austin came to the Popular Bank Associate Trainee Program from Boston College, where he majored in finance and accounting and minored in philosophy. Were there any key takeaways or surprising lessons learned from your experience?

Puerto Rico 52

Puerto Rico Austin Study Meeting 52

CB Insights

JULY 19, 2017

From their humble, skunkworks-style origins in Palo Alto to their current offices in Sunnyvale, Cupertino, Seattle, and Boston, they’ve scaled up to attack new projects but keep the same focus on experimentation and innovation that helped them build the first Kindle. Telecommunications. Innovation Lab Name: Verizon Innovation Centers.

Innovation 74

Innovation San Francisco Georgia Technology 74

CB Insights

DECEMBER 19, 2017

The company recently rebranded as “Gander Outdoors” and has noted plans to relaunch in 2018 with a revamped customer experience for outdoors enthusiasts. Summary: Boston-based sports apparel retailer City Sports filed for bankruptcy in October 2015, after facing competition from athletic apparel retailers. RadioShack.

Retail 78

Retail Branding Company Capital 78