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Driving Contact Center Innovation in Uncertain Times

Perficient

It’s also a great time to think about innovation. You can find plenty of blogs and articles discussing all the ways COVID has caused disruption in the customer engagement space: long waits, remote agents, overwhelmed capacity, and on-premise limitations to name a few. I won’t go into all the details of that again here.

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Why Openness Is Critical to the Future of Banking

Jack Henry

As someone who reads this blog and follows the industry, you’ve likely heard a lot of talk about open banking recently. We know that in today’s market, consumers don’t compare financial institutions (FIs) so much as they compare experiences. Consumers clearly want freedom, flexibility, and choice.

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Enabling Innovation in Customer Experience while Optimizing the Multi-Cloud: Part Two

Cisco

As you read in part one of this blog, due to the pandemic and the resultant exponential increase in digital transactions, Customer Experience is far more paramount than ever before, across all demographics. And best of all, your developers would have time and flexibility to innovate instead of chasing alerts. On multiple clouds?

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FinovateFall 2017 Live Blog – Day 2

William Mills

William Mills Agency will be live blogging at FinovateFall 2017. VERY Cool mobile, user experience. I checked out their web site and they are promoting their IOS/Google Play mobile apps (no surprise) and I found this: This website is operated and maintained by Collective Returns, Inc. MalauzaiMonkeys. finnforbanks.

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Why Openness Is Critical to the Future of Banking

Jack Henry

As someone who reads this blog and follows the industry, you’ve likely heard a lot of talk about open banking recently. We know that in today’s market, consumers don’t compare financial institutions (FIs) so much as they compare experiences. Consumers clearly want freedom, flexibility, and choice.

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[Infographic] The Challenges and Benefits of Offshore, Nearshore, and Onshore Software Development

Perficient

2020 was a year that challenged companies in every industry to not only adapt to an increasingly digital world, but to innovate quickly and accelerate their digital initiatives to survive in the competitive marketplace. The digital world is global, now, more than ever. Cost-Effective.

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Corporate payments: Catching up with the customer experiences of digital transactions

Accenture

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report. Availability of 24/7, real-time, up-to-date information.