PYMNTS

JULY 29, 2019

To accommodate this shift and the nation’s growing number of internet and smartphone users, tech giants like Amazon and Facebook are launching digital banking solutions focused on mobile devices. Other FIs are turning to chatbots as more consumers embrace digital banking, too.

Digital Banking 181

Digital Banking Fraud ATM Mobile 181

Bank Innovation

JANUARY 10, 2018

EXCLUSIVE—With mobile banking services offered at the majority of financial institutions, innovating the digital space is becoming more important in the fintech ecosystem, especially for smaller players like regional banks or credit unions.

Digital Banking 276

Digital Banking Technology Regional Mobile 276

Bank Innovation

OCTOBER 26, 2018

Bank of the West recently added 143 ATMs across the Denver and Sacramento metro areas through an agreement with ATM operator Cardtronics. The San Francisco-based bank said it has tripled the number of cash access locations for its customers in Denver, to 151, and nearly quadrupled the number of those locations […].

ATM 150

ATM San Francisco Sacramento Denver 150

Bank Innovation

MARCH 5, 2018

EXCLUSIVE – Most Bank of America users do their deposits online or through ATMs, only 25% of them make deposits at branches. And yet, branches are still important to the bank.

ATM 210

ATM America Innovation US 210

PYMNTS

MAY 23, 2019

Digital banking is not the main element that drives consumers toward using a credit union. According to the Credit Union Innovation Playbook , a PYMNTS and PSCU collaboration, trust is the driving factor in that choice. What a consumer is going to the bank to do matters a great deal, he noted.

Online 123

Online Millennials Digital Banking Maine 123

PYMNTS

DECEMBER 28, 2020

The total number of banks in the U.S. declined by 7 percent over the past five years, for example, and some credit unions are also reportedly considering more physical branch shutdowns as their members move online. Many branches are deploying self-service kiosks and upgraded ATMs to meet these requests.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

FEBRUARY 26, 2020

Digital banking and payments firm i2c is partnering with next-generation commerce firm Sightline Payments to deliver cashless, mobile and omnichannel programs to over 45 gaming resorts, state lotteries, digital gaming and sports betting sites across eight states, i2c announced on Wednesday, Feb. There are more than 2.5

Oregon 232

Oregon Pennsylvania Innovation Operations 232

NCR

FEBRUARY 17, 2017

That includes growth areas like mobile banking, of course, but also covers traditional cornerstones of retail banking like the ATM. Why the ATM is key to omnichannel. According to Retail Banking Research , the number of ATMs worldwide rose by five percent to 3.2 million in 2015. A driver of change.

ATM 85

ATM Mobile Strategy Fraud 85

PYMNTS

JULY 31, 2020

Another 31 percent believe they are “somewhat” likely to do so, according to findings from the May 2020 Credit Union Innovation Playbook: Challenger Banks Edition. percent of members who are interested in services from challenger banks say it is partially because they believe they offer easy-to-use and convenient services.

ATM 156

ATM Digital Banking Online Mobile 156

PYMNTS

APRIL 24, 2020

Banks are altering their customer interaction approaches to take precautions against further spreading COVID-19 while maintaining sound customer service practices. Exploring why banks need to implement these tools is critical as these technologies could them keep their customers satisfied and able to financially weather the pandemic.

Technology 248

Technology ATM Video Tools 248

PYMNTS

MAY 20, 2020

COVID-19 has forced many CUs to limit their brick-and-mortar hours of operation or close their branches completely, leaving CU members to rely primarily — and sometimes exclusively — on their CUs’ digital banking options. So, how can credit unions work to stand out from their competitors when every bank is digital-first?

Data 152

Data Digital Banking Innovation Fintech 152

PYMNTS

MAY 28, 2020

Aion Bank’s newly-launched BusinessMax aims to generate high-quality digital banking services for small and medium-sized businesses (SMBs), according to a press release. The release touts this program as the first one in Belgium to support pandemic-related financial needs entirely online. percent state loan.

ATM 131

ATM Tools Digital Banking Management 131

PYMNTS

JULY 1, 2020

Despite the surge in mobile payments and online banking , no one is predicting the disappearance of traditional banks and their brick-and-mortar branches. . The collaborative analysis does not predict an overnight exodus of consumers from their banks and does not assume that Amazon is ready to leap into personal banking.

Survey 183

Survey Cards Millennials ATM 183

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

JUNE 25, 2019

Customers can use the card to pay online or in stores using a mobile wallet, shop online with all the card details already in the app and get cash as well as make deposits at BofA ATMs. With our new digital debit card, clients can transact immediately and avoid waiting for their permanent card.

Cards 132

Cards America Mobile ATM 132

PYMNTS

APRIL 11, 2019

After the June 2007 announcement of Apple’s first-ever iPhone and the ensuing buzz around iOS apps, financial institutions (FIs) began developing offerings to ease digital banking. Twelve years later, however, mobile banking has become ubiquitous across much of the global financial ecosystem. Alexander said.

Mobile 123

Mobile ATM Innovation Strategy 123

The Financial Brand

JANUARY 6, 2021

The post Sustaining Digital Banking Channels’ Explosive Growth in 2021 appeared first on The Financial Brand. Financial institutions that want to stay in the game need to offer solid basic services before they get fancy.

Digital Banking 43

Digital Banking Branding Innovation Strategies ATM 43

PYMNTS

AUGUST 17, 2017

But, while closing physical bank branches might appear to be a wise cost-saving measure, the move comes with risks that could hurt banks’ relations with new millennial customers. Armistead also spoke to the lesson the bank is learning from smartphone apps to better serve its customers online and in brick-and-mortar locations.

Millennials 132

Millennials Digital Banking San Francisco Fintech 132

The Financial Brand

JANUARY 6, 2021

The post Sustaining Digital Banking Channels’ Explosive Growth in 2021 appeared first on The Financial Brand. Financial institutions that want to stay in the game need to offer solid basic services before they get fancy.

Digital Banking 26

Digital Banking Branding Innovation Strategies ATM 26

Independent Banker

MAY 26, 2016

Rebuilding a reputation as payment innovators. These nonbank players are viewed as disruptive and innovative, a position once held by financial institutions. These nonbank players are viewed as disruptive and innovative, a position once held by financial institutions. By Jeff Weikert.

Community Bank 70

Community Bank Community Innovation System 70

PYMNTS

JULY 4, 2018

Innovation is spurred only by viewing possibilities through new lenses, by making sense of what is past and present, and imagining what might lie ahead. High satisfaction rates, to the tune of 81 percent, come in tandem with innovations such as shared branching, in which ATMs and services are universal across the network.

Payments 100

Payments Cards Survey Innovation 100

PYMNTS

JULY 16, 2018

This week, the lucky winner is Macy’s , which disclosed to the world that hackers had obtained names and passwords of online customers — and might have accessed credit card numbers and expiration dates as well. Citizens Rolls Out Digital Bank.

Cards 100

Cards Data Digital Banking Retail 100

PYMNTS

MARCH 18, 2019

The financial institution on Monday (March 18) “began offering checkless accounts with access to its mobile app, branches and ATMs for $4.95 The accounts come with debit cards, digital payments and free check cashing, but do not allow overdrafts.”. The percentage of unbanked people in the U.S. households remain unbanked.

America 175

America Survey FDIC System 175

PYMNTS

JUNE 22, 2016

“This year’s report demonstrates the growing reliance on our mobile devices to navigate daily life and manage our finances, including significant growth in mobile banking and emerging payments,” Michelle Moore, head of digital banking at Bank of America, said in a press release announcing the study’s results.

America 101

America Payments Mobile Survey 101

PYMNTS

OCTOBER 11, 2017

A century later, Diebold went public and got into the ATM business. But, he added, with many banks thinking about how to leverage technology and innovation to better serve clients, getting executives to engage has become easier. Connecting banking to retail, as in the antique guitar example, takes it one step further.

Retail 118

Retail ATM San Francisco Chicago 118

NCR

AUGUST 4, 2017

The other key roles highlighted in the report are the ‘digital ambassador’, which involves branch staff supporting customers in the transition to digital banking, and the ‘problem solver’, where employees focus on first-contact resolution to retain customers.

ATM 96

ATM US New York Branding 96

The Financial Brand

AUGUST 30, 2020

Senior executives reveal eye-opening digital growth statistics as the megabank unveils new mobile banking features and branch and ATM plans. The post Why BofA, not Fintechs or Amazon, Should Keep Bankers Awake at Night appeared first on The Financial Brand.

Fintech 39

Fintech ATM Branding Mobile 39

PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. It’s an online savings account, we’re not the first ones to do this, certainly. Demographics, shmemographics.

User Experience 100

User Experience Digital Banking Customer Experience System 100

PYMNTS

AUGUST 22, 2019

Banks are not just competing for customer engagement and retention — they are also vying for funding and resources as they overhaul their infrastructure and banking tools. The latest Digital Banking Tracker examines how legacy institutions stay competitive with challenger banks. Competition Can Lead to Innovation.

Digital Banking 166

Digital Banking Mobile Study Data 166

PYMNTS

MARCH 16, 2016

Traditional banks seem to realize that their vibrancy, let alone their survival, hinges on embracing technology, to do what they already do — but better, faster and more securely – while also adding new features and offerings that will allow their customers a next-generation, all-in-one bank experience.

Digital Banking 100

Digital Banking Innovation Mobile ATM 100

PYMNTS

MARCH 9, 2020

The need for physical branches tops providing ATM services by a factor of almost four. That’s not surprising, because people don’t need ATMs as much as they once did — back when they used cash more often and had no other way to deposit checks when banks were closed. The Services Expectation.

How To 232

How To Millennials ATM Fintech 232

CB Insights

AUGUST 23, 2018

Learn about the playbooks of today’s top banks as they digitally re-position their consumer products. Today, JPMorgan (JPM) is using its capital and scale to build an entirely digital bank. Chase prioritizes hiring technical talent to lead innovation. JPM’s evolving suite of digital banking apps.

Cards 76

Cards Mobile Strategy Branding 76

PYMNTS

FEBRUARY 15, 2019

There is something of a strange dichotomy when one looks at the types of things bank brands are developing, particularly around mobile and digital banking services, and the kinds of things consumers say they want. That is the stuff that FIs are working overtime to move online, into mobile and into a more self-service model.

ATM 155

ATM Mobile Digital Banking Online 155

FICO

JANUARY 10, 2023

Innovative Customer Communications for Fraud. Scams that took place in the online environment were particularly prevalent, with people particularly at risk when they pushed to use digital channels that they weren’t used to. 5 Ways Digital Payments Will Change FIs and Fraud in 2023. Read the full post. See all Posts.

Fraud 52

Fraud Cards Analytics Oakland 52

William Mills

SEPTEMBER 9, 2016

Auto-financing is ripe for innovation. 10:50 am Moonraft Innovation Labs – [link] – @moonraft. Working for the past 6 years with many banks to design their online experience. Showing a virtual bank demo via Chrome browser on a Mac. 10% of mobile banking U.S. With reporting, can get rid of excel.

social media 40

social media ATM Mobile Customer Experience 40

PYMNTS

JULY 28, 2020

The company launched in October 2018 and is now used by more than 250,000 consumers in the country, relying on Google Cloud Platform to host and run its online and mobile features. “I I see a lot of other companies — other banks, actually — go, ‘Up is using [the cloud]. Tapping The Cloud For A Swift Innovation Cycle .

Technology 140

Technology Innovation ATM Security 140

PYMNTS

JULY 13, 2016

So, it follows that a company looking to build a digital bank would turn to those apps, and others like them, for inspiration. NUMBER26 , a digital banking startup based in Germany, did just that, taking cues from companies that have found success online and in the app store to build a simple and enjoyable user experience.

Digital Banking 100

Digital Banking User Experience Mobile Apple 100