PYMNTS

FEBRUARY 27, 2020

Online and mobile banking’s increasing popularity has driven many credit unions (CUs) to embrace self-service models, emphasizing ATMs, digital banking and other remote services, and reducing physical branches’ importance. O’Donnell noted that the CU is shifting toward self-service for two reasons. “If

Nevada 131

Nevada Innovation Security ATM 131

PYMNTS

APRIL 19, 2017

From phone support and mobile apps to ATMs and chatbots — when it comes to customer service, banking automation has come a long way. However, the one missing piece that these automated banking features lack is a real human being to interact with during a transaction. billion in 2016 to $9.59 billion by 2021. About the Tracker.

Digital Banking 180

Digital Banking Technology Samsung Meeting 180

NCR

FEBRUARY 17, 2017

That includes growth areas like mobile banking, of course, but also covers traditional cornerstones of retail banking like the ATM. Why the ATM is key to omnichannel. According to Retail Banking Research , the number of ATMs worldwide rose by five percent to 3.2 million in 2015. Image: iStock/Piranka.

ATM 85

ATM Mobile Strategy Fraud 85

PYMNTS

FEBRUARY 26, 2020

Digital banking and payments firm i2c is partnering with next-generation commerce firm Sightline Payments to deliver cashless, mobile and omnichannel programs to over 45 gaming resorts, state lotteries, digital gaming and sports betting sites across eight states, i2c announced on Wednesday, Feb. There are more than 2.5

Oregon 232

Oregon Pennsylvania Innovation Operations 232

PYMNTS

JULY 31, 2020

Another 31 percent believe they are “somewhat” likely to do so, according to findings from the May 2020 Credit Union Innovation Playbook: Challenger Banks Edition. percent of members who are interested in services from challenger banks say it is partially because they believe they offer easy-to-use and convenient services.

ATM 156

ATM Digital Banking Online Mobile 156

PYMNTS

JULY 29, 2019

Guy Chiarello, chief administrative officer of Fiserv, said in the press release, “We are excited for the next phase of our relationship with Bank of America, and are committed to continuing to provide market-leading products and services to the bank and its clients.”

Data 176

Data America Strategy ATM 176

PYMNTS

MARCH 1, 2020

This strategic partnership will facilitate workers in this segment with a bank account and empowering them [with] digital banking [solutions] as well as financial security. It’s our constant aim at NPCI to reach out to the vast unbanked population with technology innovation,” said Kunal Kalawatia, head of marketing at NPCI.

Fintech 130

Fintech ATM National Maine 130

Gonzobanker

DECEMBER 14, 2023

Merger of Equals Deal of the Year (Bank) – Burke & Herbert Financial Services Corp. billion bank in the Mid-Atlantic region. Merger of Equals Deal of the Year (Credit Union) – Spire Credit Union and Hiway Credit Union put 2+2 together to make a $4 billion institution in the Minnesota market. and Summit Financial Group, Inc.

Fintech 194

Fintech Community Regional Technology 194

PYMNTS

MARCH 3, 2020

This gap represents a significant segment of the banking market that could be captured with personalized banking services. Digital-first banking is also helping FIs reduce their physical footprints by eliminating redundant branches and shifting remaining ones to highly automated offices in strategic locations.

ATM 151

ATM Fraud Study Regional 151

Gonzobanker

JUNE 7, 2023

In mid-May, a digital bank account for the 62+ crowd debuted in the United States. At first glance, the account resembles plenty of others – free ATM access at thousands of locations, no monthly fees and no minimum account balances. It’s only a matter of time for retirees to get a rewrite of digital banking.

Los Angeles 118

Los Angeles Fintech Digital Banking Tools 118

PYMNTS

MAY 23, 2019

Digital banking is not the main element that drives consumers toward using a credit union. According to the Credit Union Innovation Playbook , a PYMNTS and PSCU collaboration, trust is the driving factor in that choice. What a consumer is going to the bank to do matters a great deal, he noted.

Online 123

Online Millennials Digital Banking Maine 123

PYMNTS

JULY 1, 2020

The details are offered in Building a Better App: Banks and the Innovation Imperative Report , a collaboration between PYMNTS and Ondot Systems, the Silicon Valley-based FinTech.

Survey 183

Survey Cards Millennials ATM 183

South State Correspondent

JUNE 27, 2023

Bank data is much the same. You can survive as long as you use the same ecosystem, such as your core system and digital banking platform. This creates a standard set of business “objects” that are specific to banking. This increased interoperability can drive innovation and open up new business opportunities.

System 195

System Data Examples Payments 195

NCR

DECEMBER 27, 2017

It has certainly been an interesting year, with highlights including the 50 th anniversary of the ATM, brand new real-time payment systems being introduced and ongoing preparation for a regulatory shift that could transform the industry as we know it. 50 years of the ATM. The humble ATM celebrated its 50 th birthday in June 2017.

ATM 76

ATM Fraud Industry Security 76

PYMNTS

OCTOBER 30, 2018

Translating that trust advantage into mobile market share, however, is another matter entirely, as was discussed in a recent PYMNTS interview with Gerhard Oosthuizen, chief technology officer for Entersekt , a South Africa-based FinTech firm that focuses on mobile authentication and app security software. Market Security.

Mobile 184

Mobile UX Security Fintech 184

PYMNTS

NOVEMBER 1, 2018

The ongoing struggle, supposedly existential in nature, that pits upstart, relatively young FinTech firms against arrogantly complacent banks for supremacy in this new and growing world of digital payments and commerce. And that marketing should build on the inherent advantages of legacy financial institutions.

Fintech 191

Fintech UX Mobile FDIC 191

PYMNTS

JANUARY 29, 2020

Their consolidation helped solidify Together Credit Union’s position in the financial market, but its competitors have not backed off. The CU has also rolled out advanced interactive teller machines (ITMs), improved versions of traditional ATMs that allow members to connect with live tellers over webcams. Measuring Success.

St. Louis 130

St. Louis Missouri Survey Kansas 130

PYMNTS

JULY 4, 2018

Innovation is spurred only by viewing possibilities through new lenses, by making sense of what is past and present, and imagining what might lie ahead. High satisfaction rates, to the tune of 81 percent, come in tandem with innovations such as shared branching, in which ATMs and services are universal across the network.

Payments 100

Payments Cards Survey Innovation 100

PYMNTS

MARCH 5, 2018

To create a financial product that would appeal to younger customers and those without a bank account, Amazon is reportedly in talks with big banks like JPMorgan Chase about designing a checking account-like product. If the product were to launch, Amazon would serve as a partner to the big banks.

Capital 143

Capital ATM Report System 143

South State Correspondent

MARCH 28, 2022

As we pointed out, banks are in an ideal position to take advantage of these trends and grab market share back from the traditional card networks and fintechs. By combining these trends, banks will be able to create an endless supply of specialty payment products that will be able to generate fees and/or float balances.

Payments 195

Payments Trends Data Fintech 195

PYMNTS

OCTOBER 11, 2017

A century later, Diebold went public and got into the ATM business. But, he added, with many banks thinking about how to leverage technology and innovation to better serve clients, getting executives to engage has become easier. Kerr would argue it might not even be possible to start digital and expand to physical.

Retail 118

Retail ATM San Francisco Chicago 118

NCR

JUNE 12, 2017

.” [Defining the New Core of a Bank – EY]. Despite the growth of digital channels, physical distribution – primarily through the branch and ATM – still has an important role to play in retail banking today. ” [Why Branches Matter in a Digital Age – TSB].

Operations 82

Operations ATM Customer Experience Examples 82

PYMNTS

JULY 16, 2018

Citizens Rolls Out Digital Bank. Citizens Financial Group officially announced the launch of its nationwide, direct-to-consumer digital bank earlier this week: Citizens Access. The Citizen Access digital bank will also be marketed separately from Citizens’ current branch footprint.

Cards 100

Cards Data Digital Banking Retail 100

NCR

NOVEMBER 15, 2017

With so much innovation and competition happening in financial services right now, it’s easy to think that the industry is becoming more and more complex. ” This focus on simplicity and unification in consumer banking has been evident in other markets around the world, including in the Middle East.

Customer Experience 59

Customer Experience Mobile Digital Banking Millennials 59

PYMNTS

MARCH 18, 2019

The financial institution on Monday (March 18) “began offering checkless accounts with access to its mobile app, branches and ATMs for $4.95 The accounts come with debit cards, digital payments and free check cashing, but do not allow overdrafts.”. The percentage of unbanked people in the U.S. households remain unbanked.

America 175

America Survey FDIC System 175

William Mills

MARCH 30, 2017

The first day was dedicated to credit unions with sessions about Best Practices for Credit Unions, Omni-Channel Banking – Is the Branch Dead or Is it the Future and How to Best use Branding. Luvleen Sidhu, co-founder of Bank Mobile, kicked off the conference with her keynote presentation. Only time will tell.

Retail 40

Retail Conference Miami Strategy 40

PYMNTS

JUNE 18, 2018

“Some banks and credit unions are looking at what are the largest activities their customers are currently doing in the digital environment, and trying to make them better,” he said. In fact, he said that in general, FIs are realizing the importance of spending money to improve their data and digital marketing capabilities.

Fraud 110

Fraud Cards Mobile ATM 110

NCR

APRIL 22, 2016

We recently spoke to Rob Mills, Vice President of Technology at Rivermark Community Credit Union to discuss the credit union’s new digital banking experience, how they “fail faster,” and how they continue to evolve with the digital banking world. Like us, NCR Financial Services (NCR FS), is very innovative.

Community 40

Community Resources US ATM 40

PopularBank

OCTOBER 13, 2020

Vice President-Legal, Innovative Cosmetic Concepts. About Popular Bank. Popular Bank is the mainland subsidiary of Popular, Inc. banks by assets. brings more than 125 years of success in banking, driven by integrity and values. CEO and President, Statewide Hispanic Chamber of Commerce of New Jersey. Paul Sangillo.

New Jersey 52

New Jersey Community NJ New York 52

PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. While the bank’s customer ages may run the gamut, something Dickinson wants to ensure is the offering remains decidedly Canadian.

User Experience 100

User Experience Digital Banking Customer Experience System 100

NCR

AUGUST 4, 2017

The other key roles highlighted in the report are the ‘digital ambassador’, which involves branch staff supporting customers in the transition to digital banking, and the ‘problem solver’, where employees focus on first-contact resolution to retain customers.

ATM 96

ATM US New York Branding 96

Insights on Business

JANUARY 28, 2019

transform to become more agile, more digital and more customer-centric. Speaker: Henrique Albuquerque, Bradesco Bank. Bradesco Bank has 5,000+ branches, 22,000+ ATMs and one new champion: BIA (Bradesco Inteligência Artificial, with IBM Watson). –> Explore IBM Banking and Financial Markets Solutions.

San Francisco 87

San Francisco Analytics Albuquerque Security 87

PYMNTS

JUNE 20, 2018

In meetings and calls with analysts last week, executives from top banks such as Bank of America , JPMorgan Chase and Citi — along with payment companies such as Visa — explained how they are leveraging technology to drive innovation. Bank of America. The bank is also heading to cities in Ohio as well as Pittsburgh.

Mobile 150

Mobile Innovation Payments America 150

PYMNTS

MARCH 16, 2016

Traditional banks seem to realize that their vibrancy, let alone their survival, hinges on embracing technology, to do what they already do — but better, faster and more securely – while also adding new features and offerings that will allow their customers a next-generation, all-in-one bank experience.

Digital Banking 100

Digital Banking Innovation Mobile ATM 100

Banking 2020

JANUARY 15, 2015

The retail banking industry has seen major changes occurring in the industry over the last few years with the adoption of mobile banking, the rise to prominence of the millennial demographic, narrowing margins, stagnant top line revenues, the future of the branch and continued regulatory changes. Digital Banking.

Retail 40

Retail Trends Millennials Mobile 40

CB Insights

AUGUST 23, 2018

Learn about the playbooks of today’s top banks as they digitally re-position their consumer products. Today, JPMorgan (JPM) is using its capital and scale to build an entirely digital bank. Chase prioritizes hiring technical talent to lead innovation. JPM’s evolving suite of digital banking apps.

Cards 76

Cards Mobile Strategy Branding 76

William Mills

SEPTEMBER 9, 2016

Auto-financing is ripe for innovation. Listening to banks and realized that they don’t have sentiments of their customers to create insights and they were not looking forward. Built a solution called Customer Insight for banking. Targeted at Marketing, execs, lines of business owners, etc. 10% of mobile banking U.S.

social media 40

social media ATM Mobile Customer Experience 40