PYMNTS

MARCH 3, 2020

Other digital-first banks are leaning heavily on ATMs to reduce their overall footprints. Features such as these allow customers to perform a range of banking interactions that would be impossible at traditional ATMs, such as opening accounts and obtaining new credit cards.

ATM 151

ATM Fraud Study Regional 151

Gonzobanker

MARCH 24, 2021

Reality According to Customer Experience Executives. Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. CFOs must recognize and accept that a digital journey that is judged by the customer experience it creates is messy.

Customer Experience 144

Customer Experience Strategy Community ATM 144

ATM Marketplace

APRIL 12, 2018

With a lot of courage, heart and brains, Suresh Ramamurthi and his wife Suchitra Padmanabhan turned a failing bank into a fintech phenom in tiny Weir, Kansas. In a keynote at the BCX Summit, Ramamurthi will talk about CBW's journey — and its far-reaching implications for the bank customer experience.

Kansas 48

Kansas Digital Banking Customer Experience Fintech 48

PYMNTS

FEBRUARY 13, 2020

In a sense, though, the clock may be ticking, because consumers expect that same level of personalization at every point of financial services and banking, regardless of the channel. However, the branch experience does need to evolve, he noted, as FIs see their own customer demographics shift toward younger, tech-savvy millennials.

Millennials 231

Millennials Digital Banking Mobile Course 231

PYMNTS

MAY 23, 2019

Digital banking is not the main element that drives consumers toward using a credit union. However, as Lumin Digital President Jeff Chambers told Karen Webster in a recent conversation, that doesn’t mean the digital banking experience isn’t critical to credit unions’ relationships with their members.

Online 123

Online Millennials Digital Banking Maine 123

The Financial Brand

AUGUST 30, 2020

Senior executives reveal eye-opening digital growth statistics as the megabank unveils new mobile banking features and branch and ATM plans. The post Why BofA, not Fintechs or Amazon, Should Keep Bankers Awake at Night appeared first on The Financial Brand.

Fintech 34

Fintech ATM Branding Mobile 34

PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100

Alex Jimenez

FEBRUARY 1, 2019

Banking customers reported using the branch channel significantly more than any channel, followed by ATMs, digital, call center, and automated telephone. When I compared the customers’ recollections to the same customers’ channel use data I saw stark differences. What could explain such a difference?

Survey 40

Survey Strategy ATM Analysis 40

CB Insights

AUGUST 23, 2018

Learn about the playbooks of today’s top banks as they digitally re-position their consumer products. Today, JPMorgan (JPM) is using its capital and scale to build an entirely digital bank. JPM’s digital push, a theme it refers to as “Mobile First, Digital Everything,” is showing positive early results.

Cards 76

Cards Mobile Strategy Branding 76

William Mills

SEPTEMBER 9, 2016

An App Store for FinTech applications. Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Now showing the use case on a mobile device and an ATM.

social media 40

social media ATM Mobile Customer Experience 40

PYMNTS

JULY 13, 2016

So, it follows that a company looking to build a digital bank would turn to those apps, and others like them, for inspiration. NUMBER26 , a digital banking startup based in Germany, did just that, taking cues from companies that have found success online and in the app store to build a simple and enjoyable user experience.

Digital Banking 100

Digital Banking User Experience Mobile Apple 100

PYMNTS

FEBRUARY 22, 2019

Things aren’t so straightforward for those who create those innovations — which, as NovoPayment CEO Anabel Pérez told Karen Webster in a recent conversation, is a challenge for many banks in the Latin America (LATAM) region to fully grasp. That’s how a bank goes about offering a digital experience that isn’t just beautiful (i.e.,

Innovation 153

Innovation Regional System America 153

PYMNTS

OCTOBER 23, 2018

Banks have many small touchpoints where a consumer is reaching out, and banks have the opportunity to provide the service or connection, but don’t always quite hit the mark. In order for banks to stay relevant, Engel said, they have to find a way to blend their services into that consumer journey as much as possible.

Retail 186

Retail Online Data Mobile 186

PYMNTS

MAY 21, 2016

If you’re in a crowded place, you should be aware of your surrounding – the same way that when you withdraw money from an ATM you should be aware of who’s around you,” he said. How far Santander will go using voice technology will ultimately be guided by customers, according to Metzger. What’s next? About the Tracker.

Technology 115

Technology Trends Maine Digital Banking 115

FICO

JANUARY 19, 2018

Consumers Demand Personalized Digital Engagement from Banks, In Real Time, On Any Channel. However, while financial technology (FinTech) startups have created challenges for their legacy competitors, traditional banks and credit unions have been much more resilient than their equivalents in retail.

Analytics 45

Analytics Millennials Retail Data 45

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. Paul Murphy, founder of Murphy & Co.

Fintech 195

Fintech Community Regional Technology 195

William Mills

MAY 9, 2018

There are a number of great events in FinTech but this one I do my best to attend each year. Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience.

Security 40

Security Samsung Strategy San Jose 40

CB Insights

MAY 15, 2019

As fintech plays a larger role in the financial ecosystem, companies are looking for ways to use tech to solve problems and find new opportunities in the space. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Founded: 2010.

Innovation 78

Innovation blockchain Technology Groups 78

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. Finance: Demand for contactless options accelerates digital adoption. ” Customer Service: Customer experience goes virtual with conversational AI. Industrial automation & robotics. Online grocery. Enhanced e-commerce.

Industry 101

Industry Technology Online Video 101