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User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

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From Fingerprints To Faces: Bank of America Explores Biometrics’ Next Phase

PYMNTS

After all, if no one wants to use a new piece of tech, it doesn’t matter how groundbreaking an innovation it might be — it probably won’t be around for long. Partnering to provide a better experience. These partnerships include Microsoft and PayPal , both for security and identity protection efforts.

America 133
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New Canadian Digital-Only Bank Banking On User Experience

PYMNTS

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth. Functionality first.

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Tracing The Rise Of Multi-Issuer Mobile Wallets

PYMNTS

But it stands as perhaps the main takeaway from a recent, turn-of-the-year PYMNTS conversation with Kevin Fox, executive vice president of NovoPayment , a banking as a service (BaaS) provider with a large presence across the Americas. That can bring or encourage broader collaboration and richer user experiences. “In

Mobile 139
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Citi Payment Insights Expands To 70 Markets

PYMNTS

Citi recognizes the need to deliver transparency in cross-border payments to clients,” said Javier Orejas, head of banking for EMEA and the Americas at International Air Transport Association (IATA). The user experience is really good,” said Stephen Darnley, corporate treasurer at IATA.

Marketing 130
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The New Financial Paradigm

Cisco

Various regulations, PIX, Open Banking and hundreds of innovations are completely changing the rules of the game in this industry. Today, given the healthcare reality in the world, increasingly digitized customers demand greater speed, security, and new experiences in banking services.

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Nexus Pulls AP Tech Into Real Estate

PYMNTS

To be dubbed MRI AP Automation, the new solution can automate and digitize the accounts payable process for MRI clients across Canada, South America, EMEA, Asia and New Zealand. ” Nexus’ partnership with MRI Software follows just weeks after the company secured $28 million in funding from Mainsail Partners. ”

Software 100