Perficient

JUNE 5, 2020

This week, Perficient’s Customer Engagement Solutions team launched a preview of a product that extends native Amazon Connect capabilities. After working with many customers in migrating contact centers to Amazon Connect, our team wanted to create a solution that assists in managing custom-developed modules from a unified web-based interface.

Management 348

Management Tools Video US 348

Payments Dive

JUNE 22, 2023

The shuttering of a Seattle location is the ninth closure this year for Amazon’s automated-checkout convenience store concept.

Seattle 195

Seattle 195

Payments Dive

JANUARY 17, 2024

The e-commerce giant and investment firm asked for carve-outs for Amazon Pay and non-fungible tokens, respectively.

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Perficient

DECEMBER 16, 2020

Last week, AWS announced the addition of Customer Profiles for Amazon Connect , which allows agents to see the contact history of a customer along with data from external connectors such as Marketo, Salesforce, ServiceNow, and Zendesk at the very beginning of the customer interaction. I was very excited about this new feature.

US 309

US Data Management 309

Payments Dive

NOVEMBER 30, 2023

The AI-powered biometric identification technology, already used as a payment tool at some merchants, intends to improve the accuracy and ease of use of physical and digital access controls, Amazon Web Services said.

Tools 195

Tools Technology Payments 195

Perficient

JUNE 18, 2020

Since its inception back in March of 2017, Perficient became an early adopter of the Amazon Connect platform. As we continue to invest, expand, and evolve our Amazon Connect practice, it was clear that adding a suite of managed service offerings to our portfolio was a must.

Management 354

Management Customer Experience Operations Company 354

Payments Dive

JULY 20, 2023

The chain plans to offer the palm recognition and payment system at all of its more than 500 stores by the end of 2023, Amazon announced in a blog post on Thursday.

System 195

System Payments 195

Perficient

DECEMBER 1, 2020

Agent Next Status is a nifty upcoming feature in Amazon Connect that allows agents to update their status on an active contact and choose what their next status will be. Image from Amazon Connect release notes. For those who are not familiar with Amazon Connect , it is an omni-channel cloud contact center platform.

Training 294

Training How To Data Management 294

Payments Dive

MARCH 3, 2020

James Thomson knows Amazon, having spent years heading up Amazon Services, and understands the challenges smaller retailers are facing in the e-commerce environment. He explains that while Amazon is the big competitor, it can also be a retailer's big opportunity.

Retail 397

Retail 397

Payments Dive

APRIL 11, 2023

Eleven of the specialty grocery chain’s locations in Colorado are now equipped with Amazon One technology, the e-commerce giant’s palm-based frictionless checkout option.

Colorado 195

Colorado Technology 195

PYMNTS

SEPTEMBER 29, 2020

CNN reports Amazon has introduced the latest touchless way to pay at checkout. Dubbed Amazon One, the method allows users to pay with the palm of their hand at some of its stores. Here’s how it works: place the palm of your hand above a sensor and purchase products at checkout-free Amazon Go stores.

San Francisco 349

San Francisco Seattle Missouri Chicago 349

PYMNTS

NOVEMBER 9, 2020

The eCommerce surge generated from the COVID-9 pandemic has prompted Amazon to open three additional logistics hubs in Brazil, according to a report in Reuters on Monday (Nov. Brazil is the country with the fastest growth in Amazon Prime subscriptions,” Szapiro told Reuters. .

Capital 289

Capital Data Operations Online 289

Perficient

FEBRUARY 25, 2021

Amazon S3 Milestones. Amazon S3 is celebrating its 15th Birthday between March 15th – March 18th 2021! Here at Perficient , we strive for excellence in the Amazon Web Services community. As an Advanced Consulting Partner in the Amazon Partner Network, we’d love to invite you to come celebrate with us!

Community 309

Community US 309

Payments Dive

DECEMBER 7, 2023

Jettisoning Venmo from the retail juggernaut’s marketplace is another strike against PayPal’s recent growth efforts.

Retail 416

Retail 416

PYMNTS

DECEMBER 29, 2020

Amazon is reporting a record-breaking holiday shopping season that saw more than 1.5 Amazonians around the world have truly shown what it means to be customer-centric and support our communities this year,” Jeff Wilke , CEO of worldwide consumer at Amazon, said in a press release on Tuesday (Dec. Amazon merchants posted $4.8

Video 327

Video Community Retail Report 327

PYMNTS

DECEMBER 22, 2020

Amazon is postponing its logistics fee increase to help accommodate businesses affected by the pandemic, a company letter from Amazon Worldwide Consumer CEO Jeff Wilke stated. He said Amazon plans to invest "billions more" as the pandemic continues into the new year. billion on pay incentives and bonuses.

Report 329

Report System Company Operations 329

Payments Dive

APRIL 8, 2022

That latest opening in Fairfax, Virginia, is the first of four in that suburban area that Amazon plans to open. The tech juggernaut opened its first full-size checkout free Fresh store on the East Coast this week in suburban Washington, D.C., bringing the chain total to 27 nationwide.

Virginia 222

Virginia Washington 222

PYMNTS

DECEMBER 15, 2020

While apparel sales have been uneven in 2020, as consumers have shown a greater preference for comfy loungewear to haute couture, Amazon’s battle to enter and drive the segment has continued apace. Currently, Amazon is forecast to bring in $7.5 The experience works on the web and inside the Amazon app and comes with a $25 price tag.

Data 279

Data Examples Branding Course 279

Payments Dive

NOVEMBER 4, 2022

The digital payment pioneer is counting on its ties to Apple and Amazon as it prepares for an economic slowdown already showing up in e-commerce.

Apple 244

Apple Payments 244

PYMNTS

NOVEMBER 8, 2020

Amazon is taking steps to make life a little easier for the many drivers who comprise the Flex force that use their own vehicles to deliver packages. CNBC reported that Amazon quietly launched a program called Flex Rewards last week. Delivering with Flex just got more rewarding," an Amazon website for drivers proclaimed.

Retail 300

Retail Cards Data Company 300

PYMNTS

SEPTEMBER 8, 2020

Amazon put a new date on the calendar last week. 26, leaving the rest of the retail world to read the tea leaves on Amazon’s Q4 plans. According to Tamebay , an Amazon seller news site, Amazon Early Black Friday Deals will start and run through Nov. Amazon is running out of time to make its Prime Day announcement.

Retail 270

Retail Video Operations Industry 270

PYMNTS

MAY 19, 2020

Amazon could be in talks to acquire the bankrupt clothing retailer JCPenney , Fox Business reported, citing Women’s Wear Daily (WWD). Now, Amazon could be moving in. There is a dialogue, and I’m told it has a lot to do with Amazon eager to expand its apparel business,” the source said, according to the outlet.

Texas 275

Texas Retail New York Security 275

PYMNTS

JANUARY 8, 2021

Amazon has ended one of its first efforts to sell food online, with the eCommerce retailer closing its Prime Pantry service. The news comes after Amazon opted to temporarily close Prime Pantry, according to a published report last March. In separate recent Amazon news , the eCommerce retailer has purchased Boeing wide-body airplanes.

Maine 269

Maine Retail Customer Experience Report 269

PYMNTS

NOVEMBER 25, 2020

Amazon sellers say products that normally take one or two days to arrive at customers’ addresses are suddenly taking a week or longer as the holiday shopping season gets going in earnest. That is not likely to happen this year,” merchant Molson Hart, who sells stuffed animals and games via Amazon, told Bloomberg.

Report 265

Report Retail Policies System 265

PYMNTS

FEBRUARY 1, 2021

Three more Amazon Go stores in Seattle are being equipped with Amazon One palm-reading biometric identification scanners, Geekwire reported on Monday (Feb. Amazon first launched the technology in September as an alternative to using a QR code or app to enter its automated Go stores. .

Seattle 207

Seattle Tools Security Retail 207

Chris Skinner

FEBRUARY 20, 2019

Sure, Most Intelligent Creatures Realise Our Software Only Fools Teenagers, but yes, they … The post When will Amazon launch its bank? You never get fired if you buy IBM, even though It’s a Bloody Mess. In the 1990s, it was Microsoft. appeared first on Chris Skinner's blog.

Software 419

Software Company Digital Banking Fintech 419

PYMNTS

AUGUST 13, 2020

Amazon ’s epic push to deliver its own packages and cut out third parties like FedEx is picking up speed during the pandemic, with a dramatic year-over-year gain in July. As of July, Amazon was shipping 66 percent of its own packages, up from 55 percent last July, according to CNBC’s Squawk Box , citing stats from ShipMatrix.

United States 287

United States Retail Online Management 287

PYMNTS

AUGUST 17, 2020

A group that says it represents 850,000 pharmacists in India wants the government to shut down Amazon’s new pharmaceutical delivery service in the country. The letter is addressed to Amazon CEO Jeff Bezos, India Prime Minister Narendra Modi and other government officials in the country. .” ”

Groups 251

Groups Regulation Operations Meeting 251

PYMNTS

SEPTEMBER 29, 2020

Whole Foods CEO John Mackey said the company's merger with Amazon has been enabling the grocery retailer to "think long term," Bloomberg reported. And they’ve been respectful of our culture; they haven’t tried to just turn us into Amazon. And they’ve been respectful of our culture; they haven’t tried to just turn us into Amazon.

US 274

US Retail Report Online 274

PYMNTS

SEPTEMBER 28, 2020

The myth of Amazon dictates that any move it makes is nearly pre-ordained to end in rousing success for the eCommerce giant, crushing defeat for whatever incumbent force is trying to compete with them and a commerce paradigm left forever altered. The reality of Amazon, however, is a lot more complicated. Amazon is the biggest winner.”.

Marketing 237

Marketing Survey Online New York 237

PYMNTS

AUGUST 17, 2020

Amazon is facing an investigation by Germany’s national competition regulator over the eCommerce giant’s relationship with third-party sellers, Reuters reports. “We Amazon must not be a controller of prices,” Mundt told the German newspaper. Amazon selling partners set their own product prices in our store,” a spokeswoman said.

Retail 209

Retail Policies Marketing Online 209

PYMNTS

SEPTEMBER 28, 2020

Intuit has announced a new integration between its QuickBooks software and Amazon Business to allow small businesses to automate purchase reconciliation, according to a press release. Amazon Business purchases will be automatically integrated into QuickBooks via the integration, and data will be refreshed multiple times per day.

Lending 247

Lending Software Management Data 247

PYMNTS

SEPTEMBER 4, 2020

But in other ways, it was business as usual, as the two biggest retailers in the world – Walmart and Amazon – posted stellar earnings numbers and competed in more muted ways for the U.S. The PYMNTS tracker for Q2 found that although Walmart had a stellar quarter in terms of overall earnings, Amazon outperformed it in some key categories.

Retail 249

Retail Seattle Exercises Online 249

PYMNTS

OCTOBER 19, 2020

If you personalize your relationship with your client, you're no longer competing with Amazon. In mass retail, we're all looking for the most efficient possible shopping experiences, and that's where Amazon rules.” . The Market’s Latest Entrant: Amazon Luxury Stores . Demand For Luxury .

Branding 328

Branding Retail Video Examples 328

PYMNTS

SEPTEMBER 29, 2020

Amazon is launching a new feature called Amazon Explore for virtual tours of real places one can take without leaving the house, according to a post on the company's website. They can log in through their Amazon accounts. The user doesn't have to be on camera.

Marketing 235

Marketing Report Company Innovation 235

PYMNTS

JANUARY 20, 2020

The rumors about hand-based payments out of Amazon have been building for the last few months. In early September 2019, reports emerged that Amazon was testing hand recognition-based payments at Whole Foods locations using its New York employees and some custom-fitted vending machines as an initial experiment. Wells Fargo & Co.

Payments 277

Payments Data Cards New York 277

PYMNTS

NOVEMBER 19, 2020

Venture capital cash has been flowing this year to companies that plan to buy up sellers on Amazon and help them grow. In particular, such deals have targeted companies in the Fulfillment by Amazon program, in which the eCommerce giant warehouses a company’s products and then takes care of packing, shipping and providing customer service.

Capital 281

Capital Marketing Branding Groups 281