Fintech Labs Insights

MARCH 14, 2024

For financial marketers, especially those in credit unions and community banks, the biggest event of the year, The Financial Brand Forum , is just two months away. While dedicated financial marketing events are limited, there are many other wide-ranging fintech and banking events that have numerous sessions on marketing and product topics.

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Conference Fintech Marketing Las Vegas 15

PYMNTS

JANUARY 9, 2020

“We have enjoyed getting to know and work with the teams at Temasek, Lakestar and Salesforce Ventures, and believe they are the perfect partners to help as we continue to expand and grow our business, technology and client base globally,” said Greg Cross, co-founder and chief business officer of Soul Machines. “We

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PYMNTS

JANUARY 20, 2020

Living up to their names, fast-casual and quick-service restaurants (QSRs) are embracing innovative technologies to help drive sales in the increasingly competitive restaurant industry. More restaurant owners are finding the ingredients to success in consumer-friendly technologies, such as mobile-ordering apps and self-service kiosks.

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Mobile Dallas Millennials Technology 160

FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

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Trends Management Customer Experience Resources 52

PYMNTS

OCTOBER 23, 2019

As more retailers try to get more shoppers into their stores – not everything is about eCommerce, after all – new technologies are playing a big role. That technology promises to play a bigger role this holiday shopping season, according to an analysis. The market is growing and will reach some $10.2 That includes beacons.

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Innovation Mobile Retail Regional 101

PYMNTS

AUGUST 2, 2018

The idea, according to Senior Vice President of Customer Experience Shea Jensen, is that “shopping today may not always mean going to a store and looking at a vast amount of inventory.” The estimated valuation of the global connected retail market by the end of 2025 is $82.31 Given the 3.8

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Retail Marketing Los Angeles Online 102

FICO

JULY 6, 2023

The people I talked with about scams were thrilled to learn more about putting technology in place to help curb this insidious and alarming type of fraud. It was also encouraging for me to hear that organizations are moving away from portfolio-specific silos, in favor of a more holistic approach to customer experience and management.

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Fraud Management Customer Experience San Diego 52

PYMNTS

JULY 13, 2020

The greatest health crisis in a generation is poised to accelerate innovation at the intersection of healthcare , technology and payments as never before. We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. We’re in healthcare.

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Retail Innovation Online Seattle 219

PYMNTS

APRIL 30, 2019

Along the way, retailers are leveraging, and will continue to leverage, the latest payments technology developments to maximize revenue, while maintaining security of the transactions themselves. He noted that software solutions also improve the customer experience through marketing schemes and loyalty promotions.

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South State Correspondent

JANUARY 30, 2024

Marketing and technology (IT) are two budgets that have taken the most significant hit. In this article, we partner with Gartner to look at 2024 key IT metrics and provide strategic insight into how much your bank should be spending on IT. Technology-forward banks spend as much as 16.4% and 11.1%, with a median of 8.1%

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Capital Operations Customer Experience Comparison 195

Independent Banker

DECEMBER 31, 2022

One of the biggest challenges is simply navigating market uncertainty related to Federal Reserve policy and the direction of the economy. Anita Drentlaw , CEO, president and CFO at $190 million-asset New Market Bank in Elko New Market, Minn. Anita Drentlaw, New Market Bank. By Beth Mattson-Teig. James Sills.

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Community Bank Community Tampa North Carolina 91

PYMNTS

FEBRUARY 4, 2019

Customers bag their purchases at a checkout station, and a receipt is available through the app or via email. The projected value of the global POS software market by 2024 is said to be $30.9 And nearly three quarters — or 73 percent — of consumers want self-service technology, such as self-checkout. Roche Bros.

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Innovation Retail Mobile Massachusetts 126

PYMNTS

JANUARY 16, 2020

A two-headed monster of rising churn and rampant fraud is menacing the growing subscription space, and many companies are spending big bucks to roll out innovative fraud-busting technologies to combat it. Every single interaction a customer has with Trint needs to be as smooth as possible,” she explained. billion in 2019 to $4.1

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Customer Experience Fraud Video Security 131

PYMNTS

APRIL 26, 2017

While the fraud-fighting technology available six years ago didn’t stand a chance of protecting HiGear, the current car-sharing market , which is projected to be worth $16.5 billion by 2024, continues to experience similar fraud attacks. Additionally, today’s marketplace is increasingly technology-dependent.

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Fraud San Francisco Retail Branding 121

PYMNTS

APRIL 30, 2020

The international eCommerce market grew to $412 billion by the end of 2019 — a 4 percent improvement over the previous year. Buyers used local payment methods for 77 percent of worldwide eCommerce in 2019, and that figure is projected to reach 82 percent by 2024. Extending Across Europe. and Scandinavia.

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Payments Cards Resources Online 131

Cisco

MAY 25, 2021

According to Jeff Michaud, IMI Mobile VP Client Strategy, customer expectations have shifted: Shift from business-owned channels to consumer-preferred -> Only 12% of millennials cite telephone as their favorite communication channel.

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Strategy Mobile Study System 71

FICO

JANUARY 19, 2023

While UK support will continue through 2023, and possibly into 2024, we can expect to see it provided on a more targeted basis as governments face rising debt burdens as a proportion of GDP. It’s an expectation that also applies to banks and financial services firms.

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Lending Strategy Analytics Data 52

South State Correspondent

JANUARY 3, 2024

This book will be needed by bank CEOs in 2024. Lafley and Roger Martin : This is one of the world’s best strategy books and serves as a playbook for bankers to follow for not just setting strategy but also winning market share. Anthony has written eight bestsellers and offers an inspiring take on leadership.

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Leadership Management Strategy How To 370

PYMNTS

SEPTEMBER 5, 2019

5, 2024, and will also allow the company to request additional borrowing of up to $250 million, plus an extra amount that would not exceed a maximum consolidated net secured leverage ratio. Most recently, the company acquired the assets of Simple Bills Corporation, a utility management service dedicated to the student housing market.

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Texas Customer Experience Analytics Resources 100

PYMNTS

DECEMBER 10, 2020

Cryptocurrency is one of the fastest-moving industries in the digital world, with a market that was valued at $1.03 billion by 2024 at a compound annual growth rate (CAGR) of 6.18 Exchanges wishing to provide a secure customer experience and avoid punishment from federal authorities would do well to follow this example.

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South State Correspondent

JUNE 27, 2023

Enhanced Customer Experience: With its rich data capabilities, banks can offer better services to their customers. For instance, end-to-end tracking of payments becomes possible, increasing customer transparency. As technology and business practices evolve, the standard can be updated to accommodate these changes.

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System Data Examples Payments 195

FICO

NOVEMBER 15, 2022

Right now, many banks and financial services firms are locked in a competitive arms race to deliver faster, smarter, suitably tailored experiences in a bid to set them apart from their peers. By 2024, 435 million Europeans are predicted to be using online and mobile banking – up from 398 million today. billion by 2024.

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Analytics Fraud Case Study National 52

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. The specifics are unclear, but bankers recognized that this will be an absolute game-changing technology in future years, and delivery will change in ways we can’t even conjure yet.

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South State Correspondent

NOVEMBER 9, 2023

While technology has always been important in banking, it has yet to drive the essential functions of banking. With the rise of data, generative AI, personalization, instant payments, embedded banking, and traditional AI, the customer experience in banking is now often better through digital channels.

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Trends Technology Fraud Data 195