PYMNTS

DECEMBER 31, 2018

Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. As they open new stores, they do so with a complete mentality change and a much more diverse approach to the customer experience and self-service.

Innovation 150

Innovation Retail eBook Branding 150

PYMNTS

APRIL 17, 2020

The drive-thru, which captured 70 percent of quick service restaurants’ (QSRs’) total sales in 2018, has become a critical focal point as dine-in seating areas are closed to slow the spread of the coronavirus. The experience also enables customers to reorder by voice. Read the full Deep Dive in the Tracker.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

JANUARY 18, 2018

In its Global Banking Outlook 2018 survey , EY assessed 221 financial institutions across 29 markets. According to the results, banks argue that innovation, not just regulation, is behind the wheel of progress. Optimism Up. Regulatory pressures, particularly following the global financial crisis, imposed new stressors on global banks.

Regulation 156

Regulation Innovation Fintech Marketing 156

PYMNTS

FEBRUARY 4, 2020

WorldRemit Chief Commercial Officer Tamer El-Emary said the partnership would focus on “innovation, customer experience and speed to market.” Chinese migrants sent home around $67 billion in remittances in 2018. With statistics like these, digitizing the process makes sense.

Mobile 132

Mobile Customer Experience Operations Community 132

PYMNTS

SEPTEMBER 20, 2018

“The imperative for marketers across all industries is a laser focus on providing relevant, personalized and engaging experiences,” said Brad Rencher, executive vice president and general manager of digital experience at Adobe, in a press release. Until then, each company will operate independently.

CA 143

CA Customer Experience Leadership Software 143

Accenture

AUGUST 15, 2019

We see this people evolution occurring across three main elements: new roles, new ways of working and innovative learning. Learn more about the importance of an agile workforce in creating the new bank back office in our report, Untangle Banking Operations: Simplify the experience, simplify the work. Roles reinvented by AI.

Operations 150

Operations Survey Strategy Examples 150

Cisco

MARCH 26, 2021

The last year has brought change and innovation. Hear how Cisco’s customers have responded and scaled quickly to meet ever-changing opportunities and challenges. Customers are also needing to drive operational efficiencies in their security approach. Find a full list of industry sessions and register now.

Customer Experience 71

Customer Experience Retail Operations Security 71

PYMNTS

DECEMBER 28, 2018

One of the biggest shifts in banking that FinTech newcomers ushered into the market is the demand among customers for advisory services. bank branches in 2017 “reflects the industry’s ongoing evolution to serve customers more effectively while reducing operating costs.”. JLL research published last year found that the 2.2

Fintech 177

Fintech Customer Experience Tools Technology 177

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

JULY 13, 2020

The greatest health crisis in a generation is poised to accelerate innovation at the intersection of healthcare , technology and payments as never before. We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

PYMNTS

MARCH 14, 2018

A report released this week by the companies found ASEAN financial institutions are increasing their payments innovation investments, with real-time payments largely viewed as the primary catalyst to digital transformation for both consumer and corporate services.

Payments 110

Payments Regional Survey Innovation 110

Insights on Business

OCTOBER 16, 2018

Monday, October 22, 2018. Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. For those in marketing, data and analytics roles who have business operations responsibility. Customers expect personalized engagement at every touch point.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

PYMNTS

AUGUST 13, 2020

Kroger’s latest maneuver is the introduction of an online marketplace coming this fall, complementing a series of digital upgrades the chain first outlined in 2018. makeover of grocery, which is proving to be one of the most active sectors for innovation both during and after the COVID-19 lockdowns. It’s hardly alone in the digital 3.0

Online 196

Online Customer Experience Report Technology 196

PYMNTS

APRIL 4, 2019

So it is with financial services – and so it is, specifically, with innovation within financial services. In a podcast with Karen Webster, Amir Wain, CEO of i2c , discussed the state of readiness among the top-performing financial sector innovators. Shakespeare once wrote, in words given voice by a gloomy Dane: “The readiness is all.”.

Innovation 119

Innovation Fintech Survey Customer Experience 119

PYMNTS

JULY 28, 2017

As such, it’s important to explore whether or not integrating chatbots into companies is having a positive or negative effect on its operations. At this time, it appears that the core function of chatbots is to help facilitate various customer service aspects throughout the consumer sales cycle.

Retail 179

Retail Case Study Customer Experience Technology 179

PYMNTS

JUNE 29, 2018

Yael Cosset, Kroger’s chief digital officer, said, “We are incredibly excited about the potential of our innovative partnership with Nuro to bring the future of grocery delivery to customers today. ” Earlier this month, it was reported that Kroger beat earnings estimates for the first quarter of 2018.

Retail 108

Retail Customer Experience America Software 108

Insights on Business

MAY 25, 2018

Core to the discussion was how we build platforms: how we make fundamental shifts in our technology, processes, people and ultimately our markets to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges. — IBM FinTech (@IBMFinTech) May 22, 2018. ." Enter the platform.

Technology 93

Technology Training Customer Experience blockchain 93

PYMNTS

JUNE 13, 2019

trillion in 2018, and fraudulent mobile app transactions increased 680 percent between 2015 and 2018. According to the AI Innovation Playbook , 63.6 Balancing security with improving the customer experience is a challenge for all industries, though reducing friction is even more vital for luxury merchants.

Fraud 110

Fraud Security Retail Tools 110

PYMNTS

JULY 24, 2019

By the end of 2018, the RTP network reached a little more than half of U.S. According to a recent survey , 90 percent of businesses now expect real-time payments – but, as with many innovations, there is a gap between expectations and reality. While commercial real-time payments became available in the U.S. This is shifting, though.

Payments 167

Payments Survey Community Bank Fraud 167

FICO

JANUARY 24, 2019

FICO ® TONBELLER™ Siron™AML was named as a leader in the IDC MarketScape: Worldwide Anti–Money Laundering Solutions in Financial Services 2018 Vendor Assessment (doc # US40133316, September 2018). We found that in both the quality of the solutions and the customer experience, FICO TONBELLER is a leader.”.

Report 40

Report Customer Experience Analytics Compliance 40

PYMNTS

JUNE 19, 2018

And though some restaurants are making strides on technological innovation, some restaurants still have a way to go. As restaurants seek to innovate with consumer preferences in mind, here are some online features that consumers look for in their preferred restaurants: Third-Party Aggregator App.

Survey 115

Survey Cards Study Innovation 115

PYMNTS

MAY 24, 2019

Google has recently upped its game in the food service area of retail, further proof that innovation is heating up when it comes to restaurants – and another signal of how the connected vehicle ecosystem is developing. Food Retail Innovation. For instance, commuters in 2018 spent some $62.3

Google 115

Google Mobile Retail Innovation 115

Insights on Business

OCTOBER 12, 2018

Digital transformation for the financial industry considers unique challenges such as non-traditional entrants, regulatory demands, and an increased demand for integrated customer experiences. Re-imagining and re-evaluation of the envisioned future state, and the calibration of where you are as compared to that future state.

Innovation 87

Innovation Strategy Industry Technology 87

PYMNTS

OCTOBER 23, 2019

That’s just one example of how POS innovation is filtering down to the world of small and medium-sized businesses (SMBs) everywhere — and how, in turn, better POS technology and deployment are making for richer consumer experiences. The average American ate out 185 times in 2018 — dropping from 216 times in 2000.

Retail 101

Retail System Mobile Innovation 101

PYMNTS

DECEMBER 26, 2018

To bring these innovations to fruition, technology companies and retailers decided to join forces. Ford and Postmates kicked off 2018 by announcing a new partnership that would allow the automaker to test its self-driving technology for deliveries. Autonomous Driving Startups.

San Jose 124

San Jose Oklahoma City Miami Oklahoma 124

Tech and Finance

NOVEMBER 8, 2017

Our hypothesis: banks, who’ve historically been very shy about trumpeting their technology successes in any detail, now see that they need to demonstrate to their stakeholders – investors, management, and employees – that they’re being innovative. Winning a Celent Model Bank Award is a great way to do that.

Conference 28

Conference Customer Experience Innovation Operations 28

Accenture

MAY 14, 2019

In the first of a four-part series, our team of guest bloggers will share how getting to simplified, future-ready bank operations may be more easily imagined. . Customers want and expect fast, seamless and personalized service, 24/7 across multiple channels. 1 So, how do banks get to simplified, future-ready bank operations?

Operations 157

Operations System America Strategy 157

PYMNTS

OCTOBER 4, 2019

Deliver for Home-Based Customers. The company also partnered with Grubhub to smooth its remote customers’ ordering experiences. The collaboration began in 2018 and was expanded nationwide earlier this year. . We’ve been really intentional about making a dramatic shift to make Taco Bell experiences more digital.” .

Strategy 132

Strategy Cards Branding Customer Experience 132

FICO

SEPTEMBER 27, 2022

In order not to miss the boat of the rapid technological developments, financial institutions need to know where their digitalization journey should go and how they want to use the innovative technologies in a focused manner. In May 2018, Google CEO Sundar Pichai presented a new technology called Duplex at the Google IO developer conference.

Analytics 52

Analytics Strategy Operations Google 52

PYMNTS

JULY 5, 2019

trillion in 2018. Among the issues in moving to full AI systems, according to Xie, are the costs involved, the data and other infrastructures needed to support a strong AI system, and the challenge of proving that AI can provide real-time fraud protection (along with customer experience benefits).

social media 131

social media Fraud System Data 131

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. According to the 2018 Global Brand Counterfeiting Report , luxury fashion brands are a favored target. In the U.S. trillion and $1.5

Online 101

Online Fraud Branding social media 101

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. By the end of that year, approximately 200 automated shops had opened – but, according to a new report , many of these unstaffed stores have been closing since 2018. England Stands a Chance.

San Francisco 128

San Francisco Retail Minnesota Regional 128

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. Failures in implementation, process, operations, or incident response all contribute to the potential for major incidents.

Trends 64

Trends Cyber Security Big Data Analytics 64

NCR

DECEMBER 12, 2017

From May 25 th 2018, all European Union member states will be required to comply with new rules that will have a significant impact on how all businesses based in the EU – as well as many organizations from other parts of the world – manage and use personal data.

Data 56

Data Regulation Compliance Management 56

CB Insights

FEBRUARY 13, 2020

Over the last decade, Stripe has expanded its platform beyond payments processing to handling more complex marketplace transactions through Stripe Connect, while also offering complimentary services to help facilitate online commerce, drive growth for customers, and expand the funnel of internet businesses globally. TABLE OF CONTENTS.

Online 98

Online Company Retail Payments 98

NCR

APRIL 6, 2018

The new regulations came into effect on January 13th 2018. Those taking on the role of retailer would operate on the frontline and build relationships with consumers, while outsourcing core regulated banking functions to wholesalers. Accenture provided some evidence to back up this trend in a recent study on open banking.

Retail 69

Retail Marketing Regulation Trends 69

FICO

APRIL 19, 2018

FICO WORLD 2018, MIAMI, Florida. The innovations are designed to help support lenders with their digital transformations as retail banking continues to be shaped by the forces of mobile, cloud, analytics and big data. FICO ® World 2018 runs through April 19 in Miami Beach, Florida.

Miami 40

Miami Analytics Florida Management 40